Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,776 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“48 hours late delivery so clearly selecting a date on their system means nothing, they'll turn up on the day you pick if you're lucky and the Royal Mail can be bothered. No offer or delivery refund despite the let down and this after I bought a bouquet every month for 10 months last year. Money money money, should rename themselves ABBA flowers.🤬”

Helpful Report

Posted 1 year ago

Hello John, Thank you for sharing your experience with us. I sincerely apologise for the inconvenience you've faced with the delivery of your flowers. I understand how frustrating it can be when expectations are not met. Your feedback regarding the delivery issues and customer service will help us address these concerns internally to better serve our customers in the future. Warm regards, Katie

Posted 1 year ago

“Ordered flowers for my partners Birthday and paid £75, it was on promotion and reduced from £100. The flowers arrived damaged and wasn’t fully satisfied with the amount of roses. When sent an email to customer services, they tried to educated me with saying it’s the correct amount and nothing wrong with the flowers.£8 bouquet in tescos looked more cost effective and presentable ? As a customer I am not interested in your flower guide policy etc. Please avoid this company as it’s completely false advertisement on thier website. Flower didn’t last 4 days either Would not recommend this company or else be prepared to spoilt your loved ones special occasion….AVOID”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm very sorry to hear that your experience with our flowers didn't meet your expectations. It’s disheartening to know that the roses didn’t last as long as they should have, and I appreciate you bringing this to our attention. I understand how frustrating it must have been to feel dismissed when you reached out to customer service. Your comments are valuable, and we will use them to help enhance our service in the future. Warm regards, Katie

Posted 1 year ago

“My son sent me a bouquet which looked lovely untill a few days later the roses dropped and the lilies never opened all the leaves wilted.As i was a recipitent i did not know you had to report within 3 days therfore i have only been offered 10.00 to spend on more flowers .This will mot be happening and i will noy purchase from here .There customer service is a disgrace i emailed 3 times and same answer”

Helpful Report

Posted 1 year ago

Hello Ms Hair, Thank you for sharing your concerns with us. I'm truly sorry to hear about your experience with the bouquet and I understand how disappointing it can be when flowers don’t last as expected. I also apologise for the confusion regarding our reporting policy. We aim to provide better clarity in our communications, and your feedback will help us improve. It’s unfortunate to hear that you felt our customer service did not meet your expectations. Warm regards, Katie

Posted 1 year ago

“Terrible size and quality of flowers Ordered a medium rose(lily bouquet. Received what looks like a small petrol station forecourt selection”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm really sorry to hear that the size and quality of the flowers did not meet your expectations. It’s disappointing to know that you felt the bouquet fell short of what you anticipated. We strive to provide beautiful arrangements, and it sounds like we missed the mark this time. Your feedback is essential in helping us improve our offerings. Warm regards, Katie

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

Hello Catherine, Thank you for your fantastic 5-star review! We're absolutely thrilled to hear that you had an excellent experience with us. Your feedback is incredibly valuable, and it motivates us to continue delivering the best service and beautiful arrangements. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Ordered flowers for mother's birthday - selected and paid extra for named day delivery, and they turned up a day late. Flowers were ok, but not for an extra size, limited selection and small number of stems. Customer 'service' is a joke - once you get past the utterly useless chatbot machine, someone who clearly doesn't give a damn throws the Terms and Conditions at you, no apology, nothing. Very poor - do not recommend, there are plenty of other much better and more reliable florists out there. Suggest Simon Crowther takes a good look at his 'customer service' !”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience and I completely understand your frustration. I sincerely apologise for the delay in delivery and that the flowers did not meet your expectations. We apologise for any disappointment caused when contacting our customer service team. While I can see that they provided the correct information regarding our delivery policy, we’re sorry if it felt like they were simply quoting terms and conditions without addressing your concerns more personally. This is not the level of service we aim to provide, and we will be sure to feed this back internally. If possible, could you please send us some images of the bouquet? We would be happy to investigate this further and address your concerns about the number of stems included. Warm regards, Ellie

Posted 1 year ago

“After using lots of times, and the only online company I use for flowers I am really disappointed with the bouquet I received this time. I appreciate the substitution needed as I ordered sunflowers but compared to the photo I based my order on I would say I’m about 10 flowers down.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet you received didn't meet your expectations this time. It’s understandable to feel disappointed, especially after having a positive experience in the past. We do try our best to ensure every order is vibrant and fulfilling, even when substitutions are necessary. Your feedback helps us improve, and I would love the chance to look into this further for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“Dead flowers after four days, closed Christmas Day, unable to contact them for a refund with it being closed. Only 10 Stems of flowers for a medium bouquet. Shop local don’t use this terrible company.”

Helpful Report

Posted 1 year ago

Hello Angela, Thank you for sharing your feedback. I’m truly sorry to hear about your experience with the flowers, and I understand how disappointing it must be to receive them in poor condition. I also apologise for any inconvenience caused by our closure on Christmas Day. While we were closed, our system allowed emails to be sent, and our team would respond as soon as they returned to work. We have been open throughout the Christmas period and available via email. To help us investigate further, please send a time-stamped image of the flowers within 3 days of delivery, along with your order number and “REVIEW” in the subject line. Best wishes, Ellie

Posted 1 year ago

“Absolute disgrace. This company duplicated my order and charged me twice. They accepted an order only 3 days in advance but told me it takes 4 days to cancel even though I messaged them as soon as I saw their error. Customer service non existant as totally refused to accept any responsibility and take any action. Will not be using this company again and would not recommend.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I sincerely apologise for the issues with your order and the frustration it has caused. I understand our customer service didn’t meet your expectations, and we take your concerns seriously. Upon review, I see that the orders were placed at different times with different message cards, so this wasn’t a system error. We are truly sorry that we couldn’t cancel the order in time. During peak periods, orders are processed quickly to ensure timely delivery, and we regret that we couldn’t fulfil your request on this occasion. Best regards, Katie

Posted 1 year ago

“The flowers have nothing to do with the photo, it's a complete lie and a disappointment, don't believe it.”

Helpful Report

Posted 1 year ago

Hello, I appreciate you taking the time to share your feedback. I'm truly sorry to hear that the flowers you received did not match your expectations and led to your disappointment. It's frustrating when products don’t align with what is advertised, and I understand how this can impact your experience. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 1 year ago

“DO NOT USE! I ordered the crimson flowers for Christmas Eve. I payed extra to have the bigger size and it was definitely not the bigger size, they was not even half the size of what it look on the image. They also do not last, had for a few days they was looked after well, by someone who has always had flowers and made them last, and they died so easily. Such a joke! I have attached the images of how they looked on the image, how they looked when came and how they looked the morning after just 4 days. Hope this review is read by someone about to purchase so they know not to, as I deeply regret not reading the reviews.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for sharing your concerns. I’m truly sorry to hear that the flowers you received did not meet your expectations, especially given the importance of your order for Christmas Eve. It's disheartening to learn that the size and longevity of the flowers were not what you anticipated. We strive to provide high-quality products, and it’s clear we didn’t achieve that with your order. I understand how disappointing this can be, especially with the effort you put into caring for them. Your feedback is valuable, and I will ensure that it is taken into consideration for improving our service. I have reached out via email. Best regards, Ellie

Posted 1 year ago

“DO NOT BUY FROM THIS WEBSITE!! They sent dying flowers to my mother in law, which I provide photos for below. After back and forth emails with their customer service, they stated the flowers are in “perfect condition” I paid for early delivery & a bigger bouquet too!! Horrible flowers better buying elsewhere”

Helpful Report

Posted 1 year ago

Hello Amy, Thank you for your review. I’m very sorry to hear about your experience with the flowers you sent to your mother-in-law. It’s upsetting to learn that they didn’t arrive in the condition you expected, and I understand how disappointing this situation is for you. I have reached our via email. Best regards, Ellie

Posted 1 year ago

“I ordered a bouquet for Christmas Eve for my parents, when I saw them I was so disappointed. I ordered the 'Noel' bouquet that was white and blue in the picture, with a purple star. I paid £10 extra to make it a large bouquet. What I received was an all white bouquet with a silver star. I have emailed stating the difference in the picture to what was received. I was told that from my photos, they could see my bouquet was not upgraded to a bigger size and offered a £5 voucher towards my next order! What a joke! I asked for their complaint procedure as half of my email was disregarded about what the bouquet looked like and again my response was about the £5 voucher because of the size upgrade. Is this what they do when you upgrade, they hope the customer doesn't notice as they're not the ones receiving the flowers? It's a shame I can't upload pictures to this review. From looking at reviews elsewhere for the bouquet I ordered, mine is definitely not what was pictured. Annoying that it has come to this. If the robot emailing, told me how I could file a complaint, I wouldn't have needed to publicise this. Definitely Avoid if you aren't able to see what is received.”

Helpful Report

Posted 1 year ago

Hello Stephanie, I’m truly sorry to hear about your disappointing experience with the Noel bouquet you ordered. I completely understand your frustration, especially since you had specific expectations for your order, and I apologise for not meeting them. We aim to provide exactly what is advertised, and it’s clear we fell short in this case. I regret that the bouquet you received didn’t match the description or image you ordered, and I understand how upsetting it must be. I’m also sorry that our initial response didn't adequately address your concerns about the bouquet’s appearance and size. Your feedback is important, and I’ll personally ensure that your complaint is reviewed in detail, including the discrepancy in both the bouquet’s design and size. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“Worst flowers ever. Delivery was 3 days late. Flowers were dry and already dying. Customer service no help. Offered refund on postage. My son spent a lot of money to send these for my 60th birthday!”

Helpful Report

Posted 1 year ago

Hello Eileen, Thank you for your review. I am truly sorry to hear about your experience, and I sincerely apologise for the inconvenience caused. We take feedback like yours very seriously, and I understand how disappointing it must have been, especially for such a special occasion. We strive to deliver fresh, beautiful flowers on time, and I regret that we fell short in this instance. I also understand that the response from our customer service team was not helpful, and I will ensure we address this internally to improve our service. Warm regards, Rosie

Posted 1 year ago

“It is currently my requested day of delivery and my £60+ order has not yet been dispatched. Won’t be using prestige again.”

Helpful Report

Posted 1 year ago

“Disappointed with flowers and the customer service team . Flowers did not arrive on day requested then after just 4 days they were wilting leaves were yellow and flowers turning brown on edges AVOID AT ALL COST”

Helpful Report

Posted 1 year ago

Hello Sally, I'm very sorry to hear about your recent experience and the disappointment you faced with both the flowers and our customer service. It's concerning to learn that the bouquet did not arrive as expected and did not maintain its freshness. Your feedback is crucial for us to improve, and I would appreciate the opportunity to look into this further. I have reached out via email. Best regards, Ellie

Posted 1 year ago

“Order arrived on the day requested but very disappointed with the number of blooms apparent in the recipient’s photo as they did not resemble the photo for a medium display. Would not trust this company in the future.”

Helpful Report

Posted 1 year ago

Hello, I’m very sorry to hear that your experience did not meet your expectations. It’s important to us that the bouquet delivered matches the quality and number of blooms shown in our photos, and I regret that we fell short this time. We appreciate your feedback as it helps us improve our offerings and ensures we provide the best possible service. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 1 year ago

“I don't think they deserve even 1 star TBH. The bouquet received for my daughter's birthday was nothing like I thought I was ordering. The flowers were tatty and half dead and totally incorrect colour. Customer service not interested. I have used this company on many occasions even paying a premium delivery as I use them often so to get such terrible response on the first occasion I have an issue is simply unacceptable. Will not be buying from them again”

Helpful Report

Posted 1 year ago

Hello Heather, I’m truly sorry to hear about your disappointing experience with the flowers you ordered for your daughter's birthday. It’s not acceptable for our products to arrive in the condition you described, and I understand how frustrating this must be for you, especially as a returning customer. Our goal is to provide beautiful, fresh arrangements that match what you see when placing your order, and I regret that we fell short this time. I have reached our directly via email. We hope that this can be resolved. Best regards, Ellie

Posted 1 year ago

“Misleading. While placing the order, decided to add a bottle of wine. Size wasn’t clearly shown, only after payment, in the confirmation email it stated that the bottle was only a small one - half size. Priced like a normal size one. Two stars for delivery on time. Then we had a photo sent to us from the flowers receiver. She was thankful, but we were very disappointed with what we saw. The bouquet didn't look like the one we'd ordered at all. It looked smaller and not as near as colourful as we expected. Half of the flowers weren't even opened. For the price we've paid, very disappointed.”

Helpful Report

Posted 1 year ago

Hello Monica, Thank you for sharing your feedback. I’m truly sorry to hear about your experience with both the wine purchase and the flower delivery. We strive to provide clear product descriptions and do specify that the bottle is 37.5cl in the add-on section, but I understand how this may have been overlooked. Regarding the bouquet, I sincerely regret that it did not meet your expectations. We always aim to deliver arrangements that match the images displayed, and I’m sorry we fell short in this instance. Your comments about the presentation and variety of flowers are invaluable to us. I will share your feedback with our team to ensure we continue improving our service. Best regards, Rosie

Posted 1 year ago

“Absolutely disgusted! the price I paid for two floral bouquets which when arrived looked like they had been sitting on some poor souls grave for a few weeks. They looked nothing like the photos and the heads fell off even before one recipient got though the door! Will never use again.”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear about your experience with your recent order. It's disheartening to know that the bouquets did not arrive as expected and that the quality was lacking. We aim to deliver fresh and vibrant flowers, and it's apparent we missed the mark in your case. Your feedback regarding the condition of the flowers is essential for us as we continuously strive to improve our service. Please know that we take your comments seriously and will address this with our team to prevent similar occurrences in the future. Please could you send us some images of the bouquets to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,776 reviews