Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,108 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible Company! I paid for next day 24 hr Tracked delivery. 4 days have gone by and the flowers have NOT arrived. Unreliable untrustworthy company. Avoid at ALL cost! The response of this company is a slap in the face. BEWARE they are very quick to point out their T&C's that state contrary to their BIG LETTERS statement "Order by 10PM for next day delivery" that what it actually means is maybe in 3 days....then they will look into it! Outrageous! Don't believe a word there cowboys say. They will take your money and run!”

Helpful Report

Posted 1 year ago

Hello Danny, Thank you for sharing your experience, although we are truly sorry to hear about the issues you faced with your order. We understand your frustration regarding the delivery timeline, and we sincerely apologise for any inconvenience this may have caused. Your feedback is important to us, and we take your concerns seriously as we strive to improve our services. We are committed to addressing these matters and ensuring a better experience for all our customers. If this has not been received today, please let us know and we can assist further. Best regards, Tom

Posted 1 year ago

“Not worth the money, flowers were of very poor quality definitely will never be buying from them again!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We sincerely apologise for the experience you had with the flowers you received. It's disheartening to hear that they did not meet your expectations, and we completely understand your frustration. Please know that we value your input and will be examining our quality standards closely to ensure improvements are made. We appreciate you taking the time to share your thoughts. Best regards, Rosie

Posted 1 year ago

“I am a returning user because I find your website easy to use, with good illustrations, choices and prices. I use it from my home country(Australia) to my family in England and they tell me how they love to receive the flowers and how lovely they are.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you find our website easy to use and that your family in England loves the flowers you send. It’s our goal to create a seamless experience for our customers, no matter where they are in the world! We truly appreciate your loyalty and can’t wait to assist you again in the future! Best wishes, Katie

Posted 1 year ago

“My mother received her flowers and 3 of the Lillie's was broken in the packaging not well packed. Very disappointing. Was it damaged yes”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing this to our attention. We're truly sorry to hear about the damage to the lilies in your recent order. It’s disappointing to know that the packaging did not meet our standards, and we understand how frustrating this can be. Your feedback is invaluable to us, and we will be reviewing our packing processes to ensure this doesn't happen again. I have reached out via email to look into this for you. Best regards, Ellie

Posted 1 year ago

“I’ve just had a very awkward conversation with a friend about their delivery of flowers I sent a while back. They were too embarrassed at the time to share a photo, but as I mentioned that I was going to use Prestige Flowers again this week, she showed me. It’s shocking!!! How is this company still running!!?? I even paid for a years free delivery up front. I have sent 4 orders to date and can only imagine what they all looked like!! I’m signing out of the App and will never use or recommend this company, in fact I shall show people the photo!!! Utter disgrace.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to express your concerns. We are genuinely sorry to hear about your friend's reaction to the flowers, and we completely understand how disappointing this must be for you. Our goal is to provide beautiful arrangements that bring joy, and it's disheartening to know we've fallen short in your experience. We appreciate your feedback and take it seriously. Best regards, Rosie

Posted 1 year ago

“I wouldn't use them again, ordered a bouquet of flowers for my mum after a bereavement. The flowers arrived late, the flowers themselves don't look in the best condition and paying extra for a 'large' bouquet is a rip off. The bouquet is anything but large and the flowers look to be a similar quality to supermarket bunches but with a huge mark up. I tried contacting customer service about the delay but they couldn't care enough to get my name right never mind help with the problem! Absolutely would not recommend”

Helpful Report

Posted 1 year ago

Hello Lauren, Thank you for your feedback and for sharing your experience with us. We're deeply sorry to hear about the issues you faced with your order, particularly during such a sensitive time. It's our priority to provide high-quality products and exceptional service, and we're disappointed to know we've let you down. We apologise for the delay and the quality of the flowers not living up to your expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Your experience is important to us, and we'll be addressing your concerns with our team to ensure this does not happen again. I sincerely apologise for any upset caused by the error in the email from our team. While I can see that your name was correctly addressed in the initial response, there was a typing error in the follow-up. I will address this with our team to ensure we provide the care and attention you deserve in all communications. Best regards, Rosie

Posted 1 year ago

“Ordered a large bunch of flowers for my mum's 80th Birthday. Flowers look nice, though LARGE THEY ARE NOT !!! They are similar in size to a regular bunch you'd buy in the Supermarket for a quarter of the price. Extremely disappointed and won't be buying again and ensuring no one else I know does either. Prestige is close to false advertising”

Helpful Report

Posted 1 year ago

Hello Justin, Thank you for your review and for sharing your experience. We're genuinely sorry to hear that the flowers did not meet your expectations, especially for such a special occasion as your mum's 80th birthday. We aim to provide delightful arrangements that truly reflect the love and sentiment behind each order, and it's disappointing to know we fell short in your case. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 1 year ago

“Sent a bouquet for my Mums birthday, they were delivered on time even with the recent bad weather and she text me to say they were the nicest bunch of flowers she had ever received. Thank you very much”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We’re delighted to hear that your mum loved her birthday bouquet and that we were able to deliver on time despite the weather. It’s always our goal to bring joy with our flowers, and we’re thrilled that we could make this occasion special for you both. We truly appreciate your kind words and thank you for choosing Prestige Flowers! Best wishes, Katie

Posted 1 year ago

“What a disappointment. The flowers arrived with a smashed vase. I don't think we shall order again”

Helpful Report

Posted 1 year ago

Hello Alan, Thank you for taking the time to leave your feedback. We're truly sorry to hear about the condition of the vase upon delivery; that's certainly not the experience we aim to provide. We want every order to be perfect, and it’s disappointing to know we missed the mark this time. Please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and we would be happy to look into this for you. Best regards, Katie

Posted 1 year ago

“There should be 0 stars available!My husband ordered a beautiful bunch of roses,beautiful online only because when it arrives there is different story. Got the flowers delivered yesterday afternoon, today morning 8 am when got downstairs, the roses were dead. Contacted the customer’s service telling them what happened and they reply was that the roses are ok from their point of view just to remove the safe guard. Even the roses where dead, weak didn’t stay up the rose flower, was laying one side . From there point of view they look great. Well vent on tiktok a lot of beautiful roses , flowers all with paid partnerships. I tell you something, dont give flowers for free for paid partnerships and advertise and to the customers that pay you send the left overs . I paid for these flowers, my husband wanted to order beautiful flowers for my 30th . Got a bunch of dead roses . Last time I ever use these company . Better use Tesco, there flowers last forever and with 10£ can buy same bunch of roses that here paid 50£ never again!”

Helpful Report

Posted 1 year ago

Hello Alexandra, Thank you for taking the time to share your experience. We're truly sorry to hear that the roses did not meet your expectations, especially for such a special occasion. It’s disheartening to know that you received flowers that were not in the condition you anticipated. We take your feedback seriously, and please know that we are committed to improving our quality. Your comments will be valuable in helping us ensure a better experience for our customers in the future. Best regards, Katie

Posted 1 year ago

“My partners birthday was coming up and I wanted to get some nice flowers to celebrate. I came across prestige online and the bundles looked wonderful. Only after ordering and receiving the flowers I was very disappointed! I went for the takal display and also went for the larger option so to match the good looking picture they show online. But after receiving the flowers they were half the size and half dead!! After paying £60 in total I was expecting a glorious, beautiful bunch of flowers. Only to receive something I could have gotten from the local supermarket for less than a quarter of the price! I will never order from this site again or recommend to anyone! Absolute waste of money! Also not letting me upload photo on this page! How convenient!! Order number 8497336”

Helpful Report

Posted 1 year ago

Hello Jodie, Thank you for taking the time to share your thoughts. We're truly sorry to hear that the flowers you received did not meet your expectations. We strive to create arrangements that bring joy and celebrate special occasions, and it’s disappointing to know that we didn’t succeed in your case. We understand how feelings of disappointment can arise when what you receive doesn’t match what you envisioned. Your feedback is invaluable to us, and we will use it to improve our offerings going forward. I have reached out via email to look into this for you. Best regards, Ellie

Posted 1 year ago

“Love the choices & that there are many different add ons for any occasion. Be prepared that you can’t really view the contents of the add ons - so you have to ‘research’ those ahead of ordering!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review! We’re thrilled to hear that you love our variety and the add-ons we offer for every occasion. We appreciate your tip about checking the contents ahead of time, as we want our customers to have the best possible experience. Thank you for choosing Prestige Flowers! Best wishes, Katie

Posted 1 year ago

“Very disappointed, the flowers delivered looked nothing like the ones I had ordered. I ordered a medium size and to be honest, I’ve bought nicer flowers from the supermarket from a fraction of the cost. The first picture was what I ordered, the second picture is what was delivered. I will not use Prestige Flowers again!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. We're genuinely sorry to hear that the flowers you received didn't resemble what you ordered. It’s our goal to deliver beautiful arrangements that bring joy, and we regret that we fell short this time. We appreciate your comments and will certainly use them to work on improving our service and product quality. Best regards, Katie

Posted 1 year ago

“Highly overpriced for what you get when they arrive. There are more flowers in a bunch from Tesco than what arrives in my order from here! I will not be ordering again, not happy at all!”

Helpful Report

Posted 1 year ago

Hello Kirsty, Thank you for sharing your thoughts. We're genuinely sorry to hear that your experience did not meet your expectations. We aim to provide arrangements that reflect the quality and value our customers deserve, and it's disappointing to learn that we fell short in your case. We understand how frustrating it can be when you feel you've invested in something that doesn’t deliver, and your feedback is important to us as we work to enhance our offerings. Best regards, Katie

Posted 1 year ago

“Very disappointed with the flowers I ordered for my daughter-in-law's 40th birthday. I upgraded to the large rose and lily bouquet. Almost £50 for 6 roses and 5 lilies, including delivery and a very small vase. Never again! Nothing like the photo, very misleading. I could have got a stunning bouquet for much less locally but opted for next day delivery using online order. I will not recommend nor use Prestige Flowers again.”

Helpful Report

Posted 1 year ago

Hello Gillian, Thank you for sharing your experience with us. We're genuinely sorry to hear that the bouquet you received did not meet your expectations, especially for such a milestone celebration. It’s disappointing to know we fell short in delivering the beauty and quality you anticipated. We appreciate your feedback and want to assure you that we take it seriously. Customer satisfaction is our priority, and your comments will help us improve our services. Please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 1 year ago

“Very disappointed with flowers. Very expensive for what you actually get. Will not use Prestige again.”

Helpful Report

Posted 1 year ago

Hello Brockwell, Thank you for your feedback. We're genuinely sorry to hear that your experience with our flowers was disappointing. We aim to provide beautiful arrangements that reflect the quality and value our customers expect, and it's clear we did not achieve that for you. We understand that purchasing flowers can be a significant investment, and it’s frustrating when they don’t meet your expectations. Your comments are essential for us, and we will take them into consideration as we strive to improve our offerings. I have also reached out via email to look into this for you. Best regards, Ellie

Posted 1 year ago

“Shocking quality and customer service. Nothing like the photo. The bouquet was sparse and flowers were wilting when received. Better buying a bunch from Tesco”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. It’s disappointing to know that the bouquet fell short in both quality and appearance, as we aim to provide beautiful arrangements that bring joy. We understand how frustrating it can be when a gift doesn't convey the sentiment intended, and we apologise for the inconvenience you faced with our customer service. Your comments are crucial for us to identify areas for improvement and ensure better standards in the future. Best regards, Katie

Posted 1 year ago

“Really disapointed with the flowers my partner received, nothing like the pic. Id have got a bigger bunch from local florist for half the price.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're really sorry to hear that the flowers your partner received didn't match your expectations. We completely understand how disappointing it can be when a gift doesn't reflect what was promised, especially when you're trying to make a special moment memorable. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to investigate this for you. Best regards, Rosie

Posted 1 year ago

“ONE STAR IS WAY TOO MUCH FOR A COMPANY THAT SEND OUT WILTED, DEAD, BRUISED AND EXTREMELY POOR QUALITY FLOWERS! FIRST ONES WERE WILTED AND BROKEN AND A GREAT DEAL LESS STEMS THAN SHOWN IN PICTURES. IN FACT I PAID EXTRA FOR A LARGE BOUQUET AND RECEIVED LESS THAN THE NORMAL SIZED ONE! EMAILED WITH PHOTOS AND THEY OFFERED £15 REFUND IN A £50 BOUQUET INC POSTAGE. THIS WASNT ACCEPTABLE AND REFUSED TO REFUND ME. THEY AGREED TO SEND ANOTHER BOUQUET THE NEXT DAY. THIS SECOND ONE WAS EVEN WORSE THAN THE FIRST ONE. FLOWERS WERE DEAD, DRIED UP, WILTED AND VERY FEW STEMS. AGAIN EMAILED AND THEY REFUSED TO REFUND! APPALLING COMPANY WHO SHOULD NOT BE ALLOWED TO TRADE.”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you for taking the time to share your experience, although we’re truly sorry to hear about the issues you faced with your orders. We understand how disappointing it must be to receive flowers that do not meet your expectations, especially when they were intended to bring joy. We strive to provide quality products, and it seems we fell short this time. I also regret that our response did not align with your needs, and I can appreciate your frustration with the situation. Your feedback is crucial, and we will review it internally to ensure improvements in our quality and customer service going forward. I can see you are in touch with our team via Facebook. Best regards, Katie

Posted 1 year ago

“The flowers that were sent to my friend was less than half of what was shown in the photo when I picked them. It was embarrassing when my friend sent me a photo of what she received. Customer service kept asking for more photos at different angles to prove that there was a problem. I gave up in the end as I did not want to get my friend or even tell my friend what was happening as she was going through hard time. Would not recommend this company at all and no follow up email after I said I can’t be bothered anymore, they were glad to get rid of me.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience with our service on this occasion. We are very sorry to hear about your experience and that the flowers did not meet your expectations. We understand how disappointing this must have been, especially given the circumstances involving your friend. We also apologise if our process for resolving your concerns felt frustrating or unhelpful. Requesting photos is part of our standard procedure to investigate issues, but we regret if this caused additional stress. Your feedback is invaluable, and we will review our procedures to ensure a more compassionate and efficient resolution process in the future. If there is anything further we can do to address this matter, please don’t hesitate to reach out to us directly at enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,108 reviews