Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,234 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from Prestige Flowers twice now and I’ll definitely continue to do so! They offer a great selection of gifts (with categories) on their website that make it so much easier to pick the perfect gift for any occasion. The packaging is great and the support staff are incredibly helpful and kind. Highly recommend!”

Helpful Report

Posted 1 year ago

Hello Christina, Thank you for your fantastic 5-star review and recommendation! We’re so pleased to hear that you’ve enjoyed our selection and found our website easy to use. It’s wonderful to know that our packaging and support staff have made your experience even better. Best wishes, Katie

Posted 1 year ago

“For my father's 77th birthday I made special arrangements two days in advance for a Deluxe Flower Bouquet, I live in America and he lives in England. I recieved a confirmation for my payment...and information that you deliver 7 days a week. The flowers arrived 2 days late. This was quite an embarrassment . He waited at home all day for the delivery. When I sent an urgent note I heard back from someone who claimed that you do not guarantee timely delivery, no apology , no offer to adjust the price. Prestige was given more than enough time to arrange to deliver the flowers , there was no communication reflecting difficulty on your part of any kind and no effort to acknowledge the pain and embarrasment of no delivery . I wont order flowers again . In America, this would have been treated very differently .”

Helpful Report

Posted 1 year ago

Hello Stephanie, Thank you for sharing your thoughts. I sincerely apologise for the distress caused by the delayed delivery of your father's birthday bouquet. We understand how important timely delivery is, especially for special occasions, and we're truly sorry for any embarrassment this situation may have caused you and your father. We appreciate your feedback regarding our communication during this process. We strive to maintain high standards, and I'm sorry that we weren't able to meet those in your case. I want to assure you that your concerns are valued and your experience is being taken seriously. Although it may not change the situation, we're constantly working to improve and ensure a better experience for our customers in the future. Best wishes, Tom

Posted 1 year ago

“Very good website and easy booking for exact delivery date you need. Plenty of options to choose from a good and quick place to order gifts even at short notice.”

Helpful Report

Posted 1 year ago

Hello Danny, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website easy to navigate and enjoyed the variety of options we offer. It’s great to know that you can count on us for quick and reliable service, even at short notice. Best wishes, Katie

Posted 1 year ago

“If I had read reviews before ordering I would have not chosen Prestige Flowers for my international delivery. I made a next day flowers delivery and they were delivered 3 days after the original date! The carrier they use for delivery is Royal Mail and get delivered inside a box, 3 days after it doesn't look like a fresh bouquet of flowers anymore. The Royal Mail doesn't care about the delivery, if you are not in the house they do not contact the receiver to rearrange delivery neither they leave the card at the door as they say they do, and they will only try the next business day. SO you cannot communicate with anyone top rearranged delivery. I tried the Royal Mail email directions for a redelivery and wrote a safe drop location for the delivery and it was not even attempted to do that, so they keep trying the next day and if you are everyday all day at work theres no way to receive your flowers. Its a very bad system for delivery, they should contact the person or deliver at door and send the person a pictire as proof of delivery. And Prestige Flowers costumer service is horrible, they go around in circles trying to diminish your concerns as a costumer and moving the fault at the delivery carrier without caring at all for the costumer! And the pictures you see are nothing like the reality, the bouquets are flimsy and wacky, they look like those terrible cheap bunches you get at the supermarket or pharmacy, and don't pay more for the larger size since they all the same size when they get delivered. Oh and the free chocolates are inexistent, they did not include the chocolates! I had a terrible experience and which I had know this company sucks and doesn't value costumers or their experiences! DONT BUY WITH THEM!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback with us. I'm genuinely sorry to hear about the issues you encountered with your order and the delivery process. We aim to provide excellent service and it’s clear we fell short in this instance. It's disappointing to hear that your flowers arrived late and in less than ideal condition. We understand how important fresh flowers are, especially for special occasions, and we regret any distress this situation has caused you. I appreciate your input regarding the delivery service, and I will ensure it is brought to the attention of the relevant team so that we can work on improving this aspect moving forward. Regarding your experience with our customer service, we take feedback seriously and strive to resolve concerns as efficiently as possible. I'm truly sorry we didn't meet your expectations in this area. I have located your order and can see that a member of our management team has reached out this morning to assist further. Best wishes, Katie

Posted 1 year ago

“Terrible bunch of flowers i ordered for my mums birthday, paid over £30 and most of it was greenery, nothing like the pictures showed, will never order from here again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I’m very sorry to hear that the bouquet you received did not meet your expectations and that it appeared different from what you anticipated. We understand how important these occasions are, and we strive to provide beautiful flowers for our customers. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“Ordered a week before recipient’s birthday, selecting delivery date, to be let down by Royal Mail informing me they won’t be delivered. Having paid a delivery fee I am less than impressed with my shopping experience.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I'm sincerely sorry to hear that your order was not delivered as expected, especially so close to a special occasion. We understand the importance of timely delivery and the disappointment when things don't go as planned. We can see from the tracking link that delivery was attempted but the address was inaccessible. I appreciate your feedback, and I will ensure that your concerns are addressed to improve our future service. Best regards, Katie

Posted 1 year ago

“Very disappointed. Ordered large bouquet of flowers but received what I would classes as medium. Nothing like pictures. Don't get fooled! It is robbery. Flowers didn't look any better than bunch from supermarket for £15.”

Helpful Report

Posted 1 year ago

Hello Bella, Thank you for your honest feedback. I'm truly sorry to hear that your experience did not match your expectations and that the bouquet did not reflect the quality you were hoping for. We strive to provide beautiful arrangements, and it’s disappointing to learn that we fell short on this occasion. I have reached out via email to look into this for you. Best regards, Ellie

Posted 1 year ago

“Have used prestige online to deliver flowers. Website really easy to navigate and recipients have always been delighted with their bouquets.”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our website easy to navigate and that your recipients have been delighted with their bouquets. Your kind words truly motivate us to keep delivering the best service possible! Best wishes, Katie

Posted 1 year ago

“60 pounds I paid for a large and this tiny bunch of flowers turned up I am totally shocked and disappointed this was for my mothers birthday would never order from here again , how do I look into a refund as I feel I have not been delivered what I have ordered”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your order did not meet your expectations. It’s disheartening to know that you were disappointed, especially for such a special occasion. We aim to deliver the best quality and service, and it seems we fell short this time. I can see that you have reached out to our customer service team who will assist with this. Best wishes, Rosie

Posted 1 year ago

“I would never use again!! We ordered a bouquet to be sent to our 90 year old Auntie to cheer her up on the day of a very close family's funeral, as she was not able to attend. As if she wasn't upset enough but to then receive the flowers very droopy and all roses were dead, this upset her even more! She was upset because she knows flowers are not cheap and then felt bad for us. I appreciate that a resend of the bouquet was offered but that was after a friend of hers had to go round to the house twice to take photos and email backwards & forwards to Prestige Flowers and when I asked if they were able to send a little something, even chocolates to compensate for the upset and work caused to prove the flowers were dead, I was made to feel that we should be grateful that they had agreed to resend. I demanded a refund and have ordered from another supplier.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I am genuinely sorry to hear about your experience and understand how upsetting it must have been, especially during such a difficult time. We strive to provide the best quality flowers and service, and it’s clear we did not meet those expectations this time. I appreciate you taking the time to express your concerns, and I assure you that your comments will be reviewed to help us improve our service in the future. Warm regards, Rosie

Posted 1 year ago

“my flowers came and they look nothing like the photo, i spent close to £40 and they looking nothing like the photo, they were squished, so i am not happy due to the amount of money i spent”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts with us. I’m really sorry to hear that the flowers you received were not what you expected and arrived in less than ideal condition. We aim to provide quality products, and it’s disappointing to know we didn’t meet that standard for you this time. Your feedback is important, and we appreciate you bringing this to our attention. Kind regards, Rosie

Posted 1 year ago

“Avoid! Website is confusing. Be careful when inputting invoice and delivery addresses. Contacted them immediately I received order confirmation that I needed to amend my details. Was told I was too late. Customer service team completely unsupportive. Lesson learned.”

Helpful Report

Posted 1 year ago

Hello Jonathan, Thank you for sharing your feedback with us. I’m really sorry to hear that you found our website confusing and that your attempts to amend your details were not accommodated. We strive to provide excellent customer service, and it's clear we fell short in your case. Your experience is important to us, and we will take your comments seriously as we work to improve our processes. Best regards, Rosie

Posted 1 year ago

“Would rate 0 if I could. Terrible service and no refunds. On the page says next day delivery. Flowers arrived 2 days after the initial delivery date in terrible state. This company uses Royal Mail as their delivery service which is ridiculous, if i would've known I would've chosen different company. Can't guarantee the quality of the items purchased and can't guarantee the date of delivery... really disappointed. Never ever gonna use this services again. Waste of money.”

Helpful Report

Posted 1 year ago

Hello Andrius, Thank you for taking the time to leave a review. We're sorry to hear that this delivery didn’t go as smoothly as we had hoped, and we sincerely apologise for any frustration this has caused. Your feedback is invaluable in helping us improve our service moving forward. Warm regards, Tom

Posted 1 year ago

“Very easy to complete my order”

Helpful Report

Posted 1 year ago

Hello Jack, Thank you for your fantastic 5-star review! We're delighted to hear that you found the ordering process easy and straightforward. Your feedback is much appreciated, and we look forward to serving you again soon! Best wishes, Katie

Posted 1 year ago

“This arrived on the Thursday. On the Friday I visited her and saw the flowers they looked a bit droopy but thought they would pick up. By Saturday it was obvious they were dead. All her other flowers she recieved by post blooming nicely. As it was the weekend I decided Monday morning I would call prestige flowers and tell them of my disappointment once I’d got back home. Told reporting has to be done within 3 days and there was nothing they could do. No sorry to hear this or any apology. A £10 voucher could be issued and thats all. Been using this company for the last 2 years and with my last ordered renewed my yearly delivery cost. Shame because I won’t be using them again. Been happy with other orders but something went wrong with this order. But how a company deals with things when they go wrong, says a lot about a company. Prestige failed badly here. My advice is to use a company that has customer service and satisfaction as it main objective”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience with the flowers and the service you received. It’s disappointing when we don’t meet expectations, especially when you've been a loyal customer for so long. I understand how frustrating it is to have received flowers that didn't bloom as they should have, and for your concerns to not be addressed with the empathy you deserve. If you have any images of the bouquet, please send them to enquiries@prestigeflowers.co.uk along with your order number. Kindly include 'REVIEW' in the subject line to ensure it reaches the correct department. Best wishes, Ellie

Posted 1 year ago

“I had a very disappointing experience with prestige flowers. I received a bouquet of roses that arrived looking wilted and far from fresh. When I reached out to customer service, Lois initially acknowledged the quality issue and even offered compensation. However, after further discussion, they suddenly reversed their stance, claiming the flowers were fine and only had “guard petals”—despite previously admitting there was an issue. I had to go back and forth multiple times, sending additional photos and explaining why the flowers were not in acceptable condition. Instead of honoring their initial acknowledgment of the issue, they backtracked and refused to provide a proper resolution. This is not the level of quality or customer service I expect from a florist. If a business cannot stand by its own quality control, it makes me question their reliability. I will not be ordering from them again.”

Helpful Report

Posted 1 year ago

Hello, I'm genuinely sorry to hear about your disappointing experience with us. It's frustrating when expectations are not met, especially when it comes to something as significant as a gift. I understand how frustrating it must be to feel like your concerns weren't taken seriously after initial acknowledgement. We take quality control very seriously, and your feedback highlights areas where we need to improve. We appreciate you taking the time to reach out and share your experience, as it helps us enhance our service moving forward. We're very sorry that the resolutions offered were not suitable and that we couldn't resolve this to your satisfaction. Best wishes, Rosie

Posted 1 year ago

“I have used these guys twice now and it's been fantastic. Great offers, plenty of choice and neat little add ons such as vases, chocolates and cards among many others. Great customization options too. My go to from now OK! Delivery was on time and I was kept updated.”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for your fantastic 5-star review! We're delighted to hear that you've enjoyed our great offers and variety, as well as the customization options we provide. It's wonderful to know that we’ve become your go-to for flowers! Best wishes, Katie

Posted 1 year ago

“Quick and easy to use, lots of good offers and I have used them several times over the years and they have never failed me. I highly recommend using them for great quality flowers.”

Helpful Report

Posted 1 year ago

Hello Gemma, Thank you for your wonderful 5-star review! We’re thrilled to hear that you find our service quick and easy, and that we’ve been able to meet your expectations over the years. Your recommendation means a lot to us, and we’re committed to continuing to provide great quality flowers and fantastic offers! Best wishes, Katie

Posted 1 year ago

“I've been using these guys for years, they always deliver and sort out any issues. Doesn't matter where I'm sending them, and they're more cost effective than most local florists. 10/10 would recommend!”

Helpful Report

Posted 1 year ago

Hello Gordon, Thank you so much for your amazing 5-star review! We're thrilled to hear that you've been a customer for years and that we've consistently delivered great service while resolving any issues. Thank you for your recommendation. Best wishes, Katie

Posted 1 year ago

“I ordered flowers for a friend’s Birthday. They were to be delivered on her Birthday and were not! So disappointed as I ordered them days before the date to ensure they arrived as a surprise on her actual Birthday. I won’t be using this company again.”

Helpful Report

Posted 1 year ago

Hello Tonie, I’m really sorry to hear that your friend's birthday surprise did not go as planned. It’s always our goal to deliver on such important occasions, and it's disappointing to know we let you down. We can see on the tracking link that delivery was attempted on the 9th. However, there was no answer. Your feedback is valuable, and we’re continually looking for ways to improve our service, especially regarding timely delivery. Thank you for bringing this to our attention, and I hope we can regain your trust in the future. Best wishes, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,234 reviews