Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,122 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,122 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arrived OK and on time, but I was annoyed by the quantity of roses delivered, but because the website did not describe how many "medium" was I really have no comeback. But most annoying is the fact they were delivered 2 days ago and 4 of the 12 roses are already dead. That's almost £15 worth of roses dead already! We've followed the care instructions but the flower petals have clear signs of disease. I am trying to upload photos, but the website isn't allowing it.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm sorry to hear about the issues you faced with the roses. It's understandable to be frustrated when the product does not meet your expectations. We strive for quality in our deliveries, and I apologise that some of the flowers did not last as they should have. Your experience is important to us, and I will ensure it is taken into account as we continue to improve our services. Our customer service team has responded to your email, offering a replacement bouquet, and they are currently awaiting your reply to proceed with the arrangements. Best regards, Katie

Posted 1 year ago

“Didn't delivered the date given especially when it's mom's birthday ruined my day. never gonna buy again”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I’m sorry to hear that the delivery did not meet your expectations, especially on such a special day as your mom’s birthday. I understand how disappointing that can be. We aim to provide a reliable service, and it’s clear we let you down this time. Your feedback is important to us, and we will use it to improve our processes moving forward. Best regards, Katie

Posted 1 year ago

“If I could rate zero start I would of done it. Very unprofessional and unhelpful staff. I had a delivery that meant to come. The order was made from a different country , they refused to help as the address was missing some specific details. They refused to assist when asking for the policy where is stating they cannot re schedule with the correct address or to provide a refund. Shame on how a customer from a different country was treated. I will never recommend their service”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, though I am truly sorry to hear about your experience with our team. It’s disappointing to know that we were not able to assist you satisfactorily, especially regarding a delivery that holds significance. I can confirm our team has followed our policy and this would be the case for any order where an incorrect address has been provided. However, I have reached out via email and hope that this can be resolved. Best regards, Ellie

Posted 1 year ago

“Awful website. Order has been ordered and paid for but has now shown up. Order does not exist on tracking and customer service has provided no advice. Very expensive service and not even able to deliver on time nor any idea if and when it will arrive???!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the issues you encountered with your order. I understand how frustrating it can be not to receive your order, especially when you're relying on timely delivery. Please contact us via our live chat facility or at enquiries@prestigeflowers.co.uk and our team can look into this for you. Best regards, Katie

Posted 1 year ago

“After reading some pretty terrible reviews, i instantly regretted ordering from this company, so I was extremely relieved when my mum messaged me this morning to say how delighted she was with the beautiful pink roses and get well card I sent her! They were delivered exactly on time and it great condition, even looks exactly like the photo on the website. Will definitely use again.”

Helpful Report

Posted 1 year ago

Hello Lisa, Thank you for your fantastic review! We're so relieved to hear that your mum was delighted with the pink roses and the card. It’s wonderful to know that everything was delivered on time and in great condition, matching the photo perfectly. We truly appreciate your support and look forward to serving you again in the future! Best wishes, Katie

Posted 1 year ago

“We received a bouquet of what I think were double lilies sent by friends on the death of my father in law. Very disappointing. Only one of the flowers even partially opened. The buds died on the stems before opening. I put the lilies in a vase with fresh water and the flower food when they arrived so I don't think I did anything wrong. The card which came with the lilies was cheap and flimsy. It wasn't specific for bereavement (it said just for you on the front). It was clearly pulled off a roll as it had perforations along the bottom and it was more paper than card. Repeat disappointing :( You could get a bouquet of lilies in the supermarket for £15/20. I know these are double, but what's the point if they die before opening!??”

Helpful Report

Posted 1 year ago

Hello Joey, Thank you for sharing your experience with us. I’m truly sorry to hear that the bouquet you received was disappointing, especially during such a difficult time. It’s heartbreaking to know that the flowers you received did not open as expected, and I understand how frustrating that can be. We strive to deliver quality products, and it’s clear we didn’t meet that standard in your case. Your comments about the card are also noted, and we appreciate your feedback as it helps us improve. I have contacted you directly via email to look into this further. Sincerely, Ellie

Posted 1 year ago

“Really badly constructed website. Hope the flowers are better than the order experience”

Helpful Report

Posted 1 year ago

Hello Gary, Thank you for sharing your thoughts with us. I’m really sorry to hear that your experience with our website was not up to par. We aim to provide a seamless ordering process, and it’s clear we missed the mark this time. Your feedback is invaluable, and we are continuously working to enhance our user experience. I hope the flowers exceed your expectations once they arrive. Sincerely, Rosie

Posted 1 year ago

“Ordered next day delivery flowers for my mum for the anniversary of my dad's passing. The flowers did not arrive on the daybthey were suppose, nor the day after. It's 11am on the third day after they were suppose to arrive and all I get from customer service "we are sorry for your frustration, but we won't do anything else". The flowers won't be arriving today either as today they are going to be sent to the local delivery depo from Nottingham. So they will be delivered Monday. If you aren't going to guarantee Next Delivery, do not offer it, do not make me pay extra for a service you fob off onto a third party so it's "not your problem"”

Helpful Report

Posted 1 year ago

Hello Laura, Thank you for your feedback, and I'm genuinely sorry to hear about the issues you experienced with your order. I can only imagine how frustrating this must be, especially given the significance of the occasion. We strive to provide reliable delivery services, and it's clear we did not meet your expectations this time. Please know that your comments regarding our customer service are taken seriously, and we are committed to improving our processes. I have located your order and can see that this is still being investigated via PayPal. Warm regards, Katie

Posted 1 year ago

“Was not impressed with the quality of the flowers at all, they had already started to darken when my wife received them, not the happy experience I hoped for - chocolates were greatly but the flowers were meant to be the star of the show and sadly they were not.”

Helpful Report

Posted 1 year ago

Hello Brian, Thank you for your honest feedback. I’m truly sorry to hear that the flowers did not meet your expectations and that they appeared to be less than fresh upon delivery. It’s disappointing when something meant to be special falls short, especially for such a meaningful occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so that we can look into this for you. Best wishes, Katie

Posted 1 year ago

“The ordering process was very efficient, as was the delivery. That's the best I can say. And I notice that's how you rate yourselves - based on the timeliness of the delivery, not on the quality of what's delivered. I ordered the medium sized Rose and Lily arrangement from Australia for family in Scotland on the occasion of my sister in law's death. I wanted to send something uplifting and special. I sent three bouquets. One of the families sent a thank you note and a picture of the flowers that were delivered. What I ordered and what was delivered was very different. What was delivered was very disappointing and embarrassing actually. I am including photographs of what I ordered and what was delivered. You may pride yourselves on delivering happiness. Unfortunately you have failed at a sad time for our family. I am so exhausted from fighting on line companies around poor service. You are just another disappointing example.”

Helpful Report

Posted 1 year ago

Hello Wendy, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers you ordered did not meet your expectations, especially during such a difficult time for your family. I understand how important it is to send something uplifting and special, and I regret that we did not deliver on that promise. Your feedback about the disparity between what you ordered and what was received is incredibly valuable, and I will ensure that it is addressed with our team. We strive to deliver not just on timeliness but also on quality. If possible, please could you send us a birds-eye view image to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Sincerely, Katie

Posted 1 year ago

“Prestige Flowers provide an excellent service time after time. Even when there has been a problem or issue of the order or flowers their customer service has always dealt with it promptly and I would have no hesitation in recommending them for placing an order with them.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your kind words! We're thrilled to hear that our service has consistently met your expectations, even in challenging situations. Your recommendation means the world to us, and we’re always here to assist you with any future orders. Best wishes, Katie

Posted 1 year ago

“Do not waste your money, received a delivery on 21 November afternoon and the majority of the bouquet was dead by the morning of the 22 November. Delivered as a gift, and so disappointed. Have contacted customer services who have requested numerous photos which keep bouncing back off their server and sent via Facebook, no resolution.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear that the bouquet you received was not up to standard and that it caused disappointment, especially as it was intended as a gift. It’s concerning to learn that you faced issues with our customer service as well, and I understand how frustrating that can be. Please rest assured that your feedback is vital for us to improve our services. If this has not been resolved, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Sincerely, Ellie

Posted 1 year ago

“£40 wilted n dying on arrival. Shocking.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear that the flowers you received were wilted and in poor condition upon arrival. That’s certainly not the experience we strive to provide, and I understand how disappointing this must be for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 year ago

“Have ordered your flowers before and the recipient said they were beautiful. Website a little confusing as to start the order it says ‘name and address’ but does not say of sender or recipient! Otherwise. Happy customer!”

Helpful Report

Posted 1 year ago

Hello Pauline, Thank you for your thoughtful review! We're delighted to hear that the flowers were beautiful and well-received. We appreciate your feedback about the website and will work on making it clearer for our customers in the future. It's great to know you're a happy customer, and we look forward to serving you again! Best wishes, Katie

Posted 1 year ago

“Received my flowers on Wednesday 20th Nov and already they look absolutely terrible. The flowers are wilting and foliage has turned brown. These were a get well gift from my son and family who would be extremely upset if they knew hence the anonymous review.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m truly sorry to hear that the flowers you received have not lived up to expectations. It's disheartening to know that your son’s thoughtful gesture has been marred by this experience, and I completely understand the disappointment that comes with it. We take great pride in the quality of our products, and I apologize that we fell short in your case. Please know that your feedback is valuable, and we will address this issue with our team to ensure improvements are made. If you would like to discuss this further, I encourage you to reach out to us at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line. We are here to help. Sincerely, Katie

Posted 1 year ago

“Terrible company. Put profit on the day over quality. Will happily send out half dead flowers, then dealmwith consequences later. Terrible terrible company.”

Helpful Report

Posted 1 year ago

Hello Mr Gavins, Thank you for sharing your feedback with us. I’m truly sorry to hear that you had such a negative experience with our service. It is disheartening to know that we did not meet your expectations regarding the quality of the flowers. We understand how important it is to receive fresh, beautiful arrangements, and it seems we have not delivered on that promise in your case. If this has not been looked into, please get in touch with us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We appreciate you bringing this to our attention and sincerely apologise for any distress this has caused. Warm regards, Katie

Posted 1 year ago

“Easytouse.”

Helpful Report

Posted 1 year ago

Hello Tammie, Thank you for your kind review! We're glad to hear that you found our service easy to use. Your positive feedback is much appreciated! Best wishes, Katie

Posted 1 year ago

“I have used this company before and have always been delighted with the service and the quality of the flowers , delivered on time and as described”

Helpful Report

Posted 1 year ago

Hello Norma, Thank you for your fantastic review! We're so happy to hear that you've consistently enjoyed our service and the quality of our flowers. Your support and feedback mean a lot to us! Best wishes, Katie

Posted 1 year ago

““Flowers arrived and the friend whom we sent them to for there Birthday sent me a photo to say thank you. Nothing like the quality of the boquet I ordered. Sent photos to customer service who then said they contacted the manager that said it was all correct. What a con and terrible customer service! Will never use this company again.”

Helpful Report

Posted 1 year ago

Hello Ant, Thank you for your review. I'm really sorry to hear that your experience with us was disappointing and that the flowers did not meet your expectations. I understand how important it is for special occasions to be celebrated with high-quality arrangements. We take pride in our products and services, and it's disheartening to learn that we fell short in your case. While I recognise your frustrations with our customer service response, your feedback is invaluable and will be used to improve our processes. I sincerely apologise for any upset this has caused you and appreciate you bringing this to our attention. Warm regards, Katie

Posted 1 year ago

“For the second consecutive time I have endured terrible service from this business. Having spent over £55.00 on flowers for my daughter my heart sank when I saw that they were once again using Royal Mail. I was advised of a delivery window which indicated up to 16.00. Then typically of Royal Mail that disappeared at about 15.20 and the tracking said “today” when I contacted Prestige Flowers customer service I got very short shrift. Firstly the woman kept talking over me spouting what sounded like a script abrogating all responsibility for their chosen delivery agents. Each time I tried to interject she resumed talking over me and threatened to terminate the call if ai didn’t stop trying to talk.Then she said that although I had ordered these flowers at midday on November 19 for delivery on November 21 they could be delivered any time up until 19.30 and that would have fulfilled their obligation. My daughter is now out until about 22.00 this evening so if the Royal Mail do leave them on the doorstep they will probably die of frost. I don’t know how they can claim to be award winning given their terrible service and appalling customer service. I will find better options who appreciate my custom. Customer service is rated below zero.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to provide your feedback. I’m truly sorry to hear about your experience with us and for the frustration and inconvenience this has caused. This is not the level of service we strive to provide, and I sincerely apologise for the issues you encountered. We state on the website that, due to our using a third-party courier service, we cannot specify delivery times. I can see your order was delivered at 16:04. Warm regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,122 reviews