Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,251 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Prestige Flowers on a few occasions now and love the choice of flowers and gifts available. They suit my needs perfectly.”

Helpful Report

Posted 1 year ago

Hello Elaine, Thank you for your fantastic review! We’re incredibly pleased to hear that you love our selection of flowers and gifts. It’s our goal to provide options that perfectly meet your needs, and your feedback certainly motivates us to keep up the great work! Best wishes, Katie

Posted 1 year ago

“Flowers were dead in 3 days and for that price I would expect 7-10 days ! Get better quality at a much lower price at waitrose, tesco M and S etc. Customer service non existent Avoid this lot”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear that the flowers did not last as long as you anticipated, and I understand your frustration regarding the quality of the price paid. We aim to provide fresh and beautiful arrangements, and it's disappointing to learn we fell short in your case. We appreciate your feedback regarding customer service, and we are always looking for ways to improve. Your comments will help us enhance our overall experience for our customers. Best wishes, Katie

Posted 1 year ago

“They had two weeks to let me know that delivery wont be delivered on time. Once I mailed, complaining about it they washed they hands off, they not responsible for 3rd party delivery. Big disappointed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear about the delay in your delivery and the lack of communication regarding it. We understand how important timely delivery is, and it's disappointing to know we fell short in this instance. While we do work with third-party delivery services, your feedback highlights the need for us to improve our coordination and communication. Best wishes, Katie

Posted 1 year ago

“Poor quality and quantity of flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the quality and quantity of flowers you received did not meet your expectations. We strive to deliver beautiful arrangements, and it’s disappointing to learn we fell short in your case. I have located your order and can see that our customer service team are awaiting your reply to look into this for you. Best wishes, Katie

Posted 1 year ago

“Absolutely avoid at all cost. I have bought better flowers reduced at the gas station. Next day delivery took 5 days and without a time slot…. Flower looked awful and dead.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your honest review. I'm truly sorry to hear that your experience with Prestige Flowers did not meet your expectations. We aim to provide high-quality flowers and prompt delivery, and it's disappointing to learn that we missed the mark in your case. Your feedback is important to us, and we will use this to improve our services. Best wishes, Katie

Posted 1 year ago

“Wish I had read these reviews b4 ordering 2 bouquets. 1 turned up lily n rose bouquet. Only 3 lollies n 3 roses when they were supposed yo be lot more than this the lollies are not right ones either. My other bouquet ordered 4 bday has not turned up. Am waiting on customer service yo see what has happened. Won't use again after this”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the disappointing experience you’ve had with your orders. It’s disappointing to hear that one of your bouquets arrived with fewer flowers than expected and that the lollies were not as described. Additionally, I completely understand the frustration caused by the delay with your other bouquet. This is not the standard of service we strive to provide, and I’m sorry we’ve let you down on such an important occasion. If you could please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to look into this for you. Best wishes, Rosie

Posted 1 year ago

“Please avoid Prestige Flower online service at all costs. Delivery late, flowers inadequate quality and smaller than paid for. Presentation box battered. Customer Service absolutely useless. Email communication absolutely useless. Had to quote Customer Consumber Rights Act to get a full refund. All this even though I had Photographic and Ring Door Bell evidence. What an absolute joke.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts. I’m truly sorry to hear about the issues you faced with your order. It’s disappointing to learn that the delivery was late and the quality did not live up to your expectations. This is certainly not the standard we aim for. Your experience with our customer service should have been more satisfactory, and I appreciate your feedback, as it will help us improve our communication and service going forward. Best wishes, Katie

Posted 1 year ago

“On Time, an excellent service all-round.”

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Posted 1 year ago

Hello Dennis, Thank you for your excellent review! We're thrilled to hear that you experienced our service as prompt and reliable. Your satisfaction means the world to us, and we’re here to keep providing that top-notch experience you deserve! Best wishes, Katie

Posted 1 year ago

“Although the flowers are lovely and arrived in a nice box, I ordered a medium sized bouquet and was left rather underwhelmed when opening the box to see what can only be described as a small handful of flowers. Certainly not worth what was paid, and certainly did not look like the display picture”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm glad to hear you found the flowers lovely and appreciated the packaging. However, I apologize that the size of the bouquet did not meet your expectations. We strive to deliver arrangements that reflect their descriptions accurately, and I’m sorry we fell short in this instance. Your comments are important to us and will help us improve our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“Company offers next day delivery at extra cost then doesn't deliver next day. Then refuses any further input.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your concerns with us. I sincerely apologise for the inconvenience you experienced regarding the delivery of your flowers. It's frustrating not to receive your order as expected, especially when next-day delivery is promised. We appreciate your feedback, and I'm sorry to hear that our customer service was unable to assist you further. Please know that we are dedicated to improving our services. Best wishes, Katie

Posted 1 year ago

“I found a card recently with a special note that seems to be a parting message from my late husband to me who passed away over 6 yers ago. The card has your name on it. My daughter who ordered the flowers does not remember putting any message. I am wondering if it is your practice to enclose a message for the bereaved. I was chuffed looking at the wording after over these years. Very much appreciated.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your heartfelt experience. We’re truly touched to hear that the card you found brought back such special memories of your late husband. We typically encourage senders to include their own messages. Best wishes, Katie

Posted 1 year ago

“Flowers do not arrive on delivery date. Can't guarantee the date.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the delay in the delivery of your flowers. We understand how important it is for orders to arrive on the promised date, especially for special occasions. Your feedback is invaluable, and I assure you that we are continually working to improve our services. Best wishes, Tom

Posted 1 year ago

“Easy to navigate website, lots of detail, impressed”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful review! We’re delighted to hear that you found our website easy to navigate and that you appreciated the details we provide. Your positive feedback means a lot to us, and we're here to ensure you have a great shopping experience every time! Best wishes, Katie

Posted 1 year ago

“I also wish I’d read these reviews prior to placing my order. Flowers ordered 4 days in advance of a birthday for delivery yesterday. Still haven’t arrived. Royal Mail couriers say had a request not to deliver which is untrue. Nothing from prestige and still no birthday flowers. Birthday flowers are for birthdays. Not after the event! Surely that’s a vital part of a flower delivery business? Won’t be using again.”

Helpful Report

Posted 1 year ago

Hello, We are deeply sorry to hear about the issues with your order, and we completely understand your frustration. Timely delivery is crucial, especially for special occasions like birthdays, and we regret that we missed the mark on this occasion. We’re sorry to hear about the miscommunication with the courier, and we apologise for not providing you with the updates you needed. This is not the experience we aim to offer our customers. Best wishes, Tom

Posted 1 year ago

“False advertising. Flowers came no where near as many/full as shown in the photos. The chocolates looked and tasted cheap and vile. Absolutely shocking value for money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear that your experience with our flowers and chocolates did not meet your expectations. We strive to provide quality products that reflect our advertising, and it’s disheartening to know we fell short. If you could please reach out to our customer service team with your concerns, we would appreciate the opportunity to address them directly. Your satisfaction is important to us, and we want to make it right. Best wishes, Tom

Posted 1 year ago

“Always had on time deliveries.”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you for your fantastic review! We’re so glad to know that our timely deliveries have been consistent for you. Your trust in our service is truly appreciated, and we look forward to continuing to meet your expectations! Best wishes, Katie

Posted 1 year ago

“I ordered sympathy flowers or a family member while I was abroad on holiday. They arrived as planned. I received an email telling me the delivery had been made. On my return I saw the flowers to discover a meagre offering. The lillies were almost dead on arrival and thrown out after a day leaving a few wilting roses and bit of greenery. Very disappointing and I feel ripped off! 😬”

Helpful Report

Posted 1 year ago

Hello John, Thank you for your feedback. I'm truly sorry to hear that the flowers you ordered for your family member did not arrive in the condition you expected. It's disheartening to learn that your experience didn’t reflect the quality we strive to provide. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“DO NOT USE, I had a Christmas basket of hyacinths delivered from my sister yesterday. Worst ever, I wanted to bin the lot! Box Left on the doorstep while the driver took a photo on its side with the arrows saying this way up pointing towards next door's fence. Bulbs, compost, moss, all spilled in the box, Mess in the kitchen unbelievable Basket and ribbon a complete mess, Don't waste your money with this lit, Prestige it ain't.”

Helpful Report

Posted 1 year ago

Hello Eilish, Thank you for sharing your experience with us. We are genuinely sorry to hear about the unfortunate issues you encountered with your delivery. It’s disheartening to learn that the presentation and condition of your order did not meet your expectations. Please know that we take such matters seriously, and your feedback is invaluable in helping us improve our service. We would appreciate the opportunity to look into this further, so if you could reach out to our customer service team, we’d be happy to assist you. Best wishes, Tom

Posted 1 year ago

“I was so disappointed I sent these flowers to a dear friend paid for a middle order and they barely fill a small vase will use a local florist in future as previous reviews feel I’ve been ripped off”

Helpful Report

Posted 1 year ago

Hello Sharon, Thank you for taking the time to share your experience. We're truly sorry to hear that the flowers you sent didn't meet your expectations and that our service left you feeling disappointed. It’s never our intention for our customers to feel they’ve been ripped off. Our customer service team has reached out via email to look into this for you. Best wishes, Tom

Posted 1 year ago

“Paid over £45 to have a bouquet delivered and it’s so sparse it’s embarrassing. It doesn’t have the same amount of flowers as the photo I;e 5 roses instead of 6, 2 pine cones instead of 3. The company said I can dispute the charge with my bank if I’m unhappy knowing they won’t because they delivered the bouquet. Will never order again Ruined the nice surprise for my mums 60th”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. We are very sorry to hear that your mum's surprise for her 60th celebration wasn't as special as you had hoped. It’s disappointing to learn that the bouquet received did not match your expectations or our usual standards. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,251 reviews