Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,158 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,158 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers were ok. But were delivered 4 days too early. I wont be using this company again. Because of this.”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Warm regards, Rosie

Posted 1 year ago

“Your website has caused me problems since before Christmas, however I do not have long enough to live to go into the details and would need to sit down beside someone at your end to explain things. Sent you an e-mail before Christmas to advise you of the difficulty I was having in placing 2 orders online, but no response. I sometimes get malware flagged up by one of my pc protection systems when on your website. Having worked in computerised information systems I can tell you that your website is in need of improvement. It is unlikely I will use your website again after today.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 1 year ago

“I would have given one star, but the flowers were nice when they did eventually turn up a day late to an empty venue where the wedding reception had been. I selected the 16th December as the delivery date for a friends wedding reception I couldn’t attend; with a confirmation email it would arrive on that date. The next notification I received was at 10pm on 16th (night of the wedding reception) saying they would be delivered the next day… after everyone had travelled home. I had to complete a 2 hr round trip to collect the flowers and wine (thankfully the venue held onto them and no-one stole anything), and pay another £20 to get them delivered to the bride and grooms home address the day after their wedding. When I raised with thier customer service team, to give them a chance to correct the mistake, the response was effectively, “tough luck; blame the courier, we don’t care”; which certainly rubbed salt in the wound. I was already feeling bad that I couldn’t attend the wedding, so to not have them receive anything from me on the day made me feel awful (not to mention the cost and time to then go and collect them). My advice would be, if you have flowers you need for a wedding, anniversary, birthday or any other time-critical event, steer well-clear - they cannot deliver on the day they say they will, and they don’t care what impact in time, cost or embarrassment that causes. If they can arrive whenever, then I’d say the bouquet didn’t look half bad.”

Helpful Report

Posted 1 year ago

Hello Dominic, Thank you so much for taking the time to leave a review and share your experience with us. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We do truly apologise for any upset or distress this has caused. We are also incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards, Rosie

Posted 1 year ago

“Just taken delivery of a medium sized bunch of golden rose and freisha for a birthday and all I will say is I would HATE to see the small size, a couple of tatty roses and couple of bits of green, definitely not worth £30, will not be ordering again.”

Helpful Report

Posted 1 year ago

“Flowers arrived two days early (20th), immediately noticed the roses were not looking too good, by Boxing Day they were in the bin. I had taken pics, but apparently not the right pics, so I was offered £10 off of my next purchase. (Why would I buy again when the roses were duff and the CS was too?) It’s a shame as it spoilt a nice bunch but flowers are attention to detail aren’t they. Maybe up to scratch in less busy periods, but don’t rely on them for big occasions.”

Helpful Report

Posted 1 year ago

Hello Pete, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Kind regards, Tom.

Posted 1 year ago

“Was quite small, based on price. Arrived a day early which caused an issue. Received an email asking how they had done which I responded to straight away. I then received a reply stating I was too late and all they offered was 10% off next order. Not very good. Would not use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 year ago

“Flowers got there but zero communication with me. This is despite me paying for a service when I should get updates.. not acceptable when ordering for a loved one”

Helpful Report

Posted 1 year ago

Hello Oliver, Thank you for your review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Kind regards, Tom.

Posted 1 year ago

“Very disappointed with the small bunch of flowers which were very expensive for what my mum received.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are so sorry to hear about the issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 1 year ago

“In photo looks good.. but in real life is ................................................... never get them again from that site.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 1 year ago

“They were supposed to be delivered to day but up to now they haven't been delivered”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Kind regards, Tom.

Posted 1 year ago

“Ordered a bouquet for my mum 94 to be delivered xmas eve the24th as you said you were delivering to that date, no notification of deliery but delivered on the 22nd. Flowers were great but completely out of sync with the delivery why ask if you can't deliver,not impressed with that.”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Kind regards, Tom.

Posted 1 year ago

“I ordered a large bouquet of Christmas tulips and whilst the flowers were pretty, they were nothing like the picture which is very disappointing. I could have just gone to my local supermarket and saved half the money I spent.”

Helpful Report

Posted 1 year ago

“Very poor, this was a medium size, I dread to think what small might look like, for the money spent and the occasion thanking someone for being special, I am very saddened 😕”

Helpful Report

Posted 1 year ago

Hello Lisa, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 1 year ago

“Be careful when ordering from this company. It asks for the delivery address then the billing address. With my order they mixed my delivery address with the billing address together. They then decided to send it to my address. Which was totally wrong. They were not helpful and refused to change or rectify the correct address. Hence my parents never received my gift to them.”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for your review. The level of communication received on this occasion certainly wasn't to our usual high standard and details of this are currently being forwarded to the relevant team members to investigate further. By taking such measures, we are hopeful that issues such as this will not arise again in the future. Kind regards, Tom.

Posted 1 year ago

“I ordered the large bouquet but was disappointed as it didn’t look any different to the standard and two of the blooms were broken. I could have visited my local supermarket and paid half the price.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are so sorry to hear about the quality and size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 1 year ago

“Good offer at first sight but misleading. Having carefully waded through declining the host of extras, the delivery charge was extra, which, although contrary to initial promotion for a flower DELIVERY company, I accepted, but when I went to pay via PayPal the price jumped up a further £6 which I didn't notice until I'd hit the pay button. Hope the flowers get there (it's what you're contracted to do and shouldn't need a separate guarantee) but I won't be using Prestige again.”

Helpful Report

Posted 1 year ago

“Really disappointed in the quality of the flowers. Only arrived yesterday afternoon and this morning the roses are drooping and one or two of the carnations are dropping petals already. The vase was nice.”

Helpful Report

Posted 1 year ago

Hello Dr. Gerald, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 1 year ago

“Not very happy that flowers arrived 2 days earlier than specified.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Kind regards, Tom.

Posted 1 year ago

“Paid £39 for large bunch of flowers. Ordered for weekend delivery. Arrived two days early. Flowers themselves were nice but just basically the size of a bunch of £6 supermarket flowers. Complained but told they were as ordered but offered £5 voucher! Errrm stick your voucher - I won't be getting ripped off twice. Went to Asda this evening - the £12/£15 bunches were far larger and just as nice. Save yourself a lot of money and go elsewhere. I've received my table decorations/display from local florist for Xmas today - far superior and less than half the price - in fact I overpaid her it was that nice as I thought she had under sold herself.”

Helpful Report

Posted 1 year ago

Hello Tina, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, tom.

Posted 1 year ago

“Roses are lovely but not near the same as I ordered”

Helpful Report

Posted 1 year ago

Hello Angela, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,158 reviews