Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,150 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,150 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers never arrived on time and when they did they were very disappointing! Local shop would have been a better option nothing like the picture.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“I ordered this flower from abroad in a large size, hoping that it would be good. However, I am very disappointed. They thanked me with a photo. However, the visual on the site is better than the flower sent you even though it is medium. There are 6 roses in medium size and 6 roses in large size. There is a single branch of lilies. Is the difference in the large size of the bouquet the same as the medium size? Also, the card I purchased by editing a message has not arrived either.”

Helpful Report

Posted 1 year ago

Dear Betul, thank you so much for taking the time to provide us with your feedback on your recent order from Prestige Flowers. We sincerely appreciate your honesty and letting us know about your experience. We would like to apologize for the disappointment you felt upon receiving your order. We understand how important it is for our customers to receive a product that matches their expectations. We apologize if the visual representation of the flower on our website did not accurately reflect the bouquet you received. We strive to ensure that our customers receive the same quality and beauty, regardless of the bouquet size chosen. We will look into this matter further to better understand any discrepancies and make improvements where necessary. We are truly sorry that the custom card you purchased with your edited message has not arrived. We understand that personal messages hold great sentimental value, and we apologize for any inconvenience caused by this oversight. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number, a birds-eye view image of the bouquet and 'REVIEW' in the subject line, so we can look into this? Best wishes, Rosie

Posted 1 year ago

“They were nice flowers delivered on time which was very important But I could have got the same flowers at least half the price at Tesco’s I got the large bunch and was very disappointed”

Helpful Report

Posted 1 year ago

Dear Jo, thank you so much for taking the time to provide valuable feedback on your recent experience with Prestige Flowers. We truly appreciate your input and are sincerely sorry for any disappointment you may have experienced. We are glad to hear that the flowers were delivered on time, as we understand the importance of timely delivery. However, we apologise if the pricing did not meet your expectations. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Very annoyed to see delivery charge when it was advertised as free delivery. AND another 50p for something unspecified.. Very sneaky. I chose Prestige because of the advertised free delivery.”

Helpful Report

Posted 1 year ago

Dear Susan, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your valuable input and apologise for the inconvenience you encountered. We are sincerely sorry that you were very disappointed to discover a delivery charge. We do try and make this as clear as possible. However, we do apologise for any confusion caused. I can confirm the 50p charge is for the premium message card. This can be deselected at checkout and a standard message card would be sent. Once again we are very sorry for any disappointment caused while using our service on this occasion. Best wishes, Katie

Posted 1 year ago

“Flowers were ordered 10 days in advance of the requested delivery date. No tracking information was provided until I complained because the flowers failed to arrive on the day. When I got the tracking the flowers had been dispatched between 1700-1800 the day before the requested delivery date from the Midlands. It wasn't a shock to me, then, that they didn't arrive on time. Contacted the company who simply kept repeating that this was part of the terms and conditions I had agreed to. No refund on the delivery charge was forthcoming. Indeed they seem to believe that it is completely acceptable that the flowers might well be late. Certainly if it's important your flowers arrive on a particular day, I wouldn't use these guys. I won't again.”

Helpful Report

Posted 1 year ago

Dear Josh, thank you so much for taking the time to provide us with your valuable feedback on your experience with Prestige Flowers. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Easy to order and pay for, colours look nice although I paid £65 for a medium bouquet and from the pictures it looks not a lot larger than a supermarket bunch, certainly not as luscious as the image advertised.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and value your opinion. We apologise for the disappointment you felt regarding the size and appearance of the bouquet you received. This is certainly never our intention. I will pass your comments on to our team. Once again, we thank you for your feedback and apologize for any inconvenience caused. Warm regards, Tom

Posted 1 year ago

“My son sent me a bouquet of roses and lillies from Prestige Flowers. Unfortunately half of the lillies didn't open as they had dried up - possibly due to the cold weather or overheating in transport? I was very disappointed 😞”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. Your input is highly valuable to us, as it helps us understand where we can improve and provide a better service to our valued customers like yourself. We sincerely apologise for the disappointment caused by the bouquet of roses and lilies you received. It is indeed unfortunate that some of the lilies didn't open as they should have. We understand how important it is to receive a beautiful and fresh bouquet, and we deeply regret falling short of your expectations on this occasion. Our customer service team has contacted you via email to look into this further. Best wishes, Rosie

Posted 1 year ago

“Ordered at 8pm on weds and paid for the next day delivery, in fairness they arrived at 11am the next day. Main issue is value for money, the medium sized bunch looked sparse and was an unsatisfying amount. I’ve purchased from florists before and have seen the significant difference in gifting a full bunch of flowers, compared to a handful of flowers with the main focus of the bunch being the smaller side flowers that decorate it. In future I’ll be contacting a florist local to the area of which they are required to be sent to.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We greatly appreciate it when our customers provide us with valuable insights that help us improve our services. We sincerely apologize for any disappointment you experienced with the value-for-money aspect of your order. We understand how important it is for a bouquet to make a beautiful and fulfilling gift. Your concerns are valid, and we apologize for not meeting your expectations in this regard. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“It used to be easy to order on-line but it is now so convoluted that I will not use this method again”

Helpful Report

Posted 1 year ago

Dear Jacqueline, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We sincerely apologise for the inconvenience you faced while trying to place your order online. We continuously strive to improve our online ordering process, and with your feedback, we can work towards making it more user-friendly. Once again, thank you, Jacqueline, for bringing this to our attention. Your feedback is essential in helping us enhance our services. Warm regards, Tom

Posted 1 year ago

“Wish I'd read more carefully, including reviews before purchasing. Ordered 2 'bouquets', including one to my home address so that I could deliver it by hand. Was surprised to receive letterbox flowers. Managed to arrange this bunch myself and the flowers are lovely though nowhere near as good value as I'd thought for the hassle of arranging and wrapping myself. As for the second delivery, this is for a friend in hospital so I've no idea whether she will be able to arrange them. I paid the £9.99 for unlimited deliveries but now feel that I was sucked in by that offer...”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give us your feedback on your experience with Prestige Flowers. We sincerely appreciate your honesty and we apologize for any inconvenience caused. We understand your frustration regarding the bouquet you received as letterbox flowers instead of the anticipated arrangement. We apologize for the confusion and for not meeting your expectations. This product is from our letterbox selection as advised in the description. However, we're glad to hear that you were able to arrange the flowers yourself and found them to be lovely. Warm regards, Tom

Posted 1 year ago

“Not delivered on the day specified so missed the recipient's birthday. Flowers were awful when I received a photo of them from the recipient. Very disappointed in quality and delivery. I wouldnt use this company again and do not recommend.”

Helpful Report

Posted 1 year ago

Dear Nicola, thank you so much for taking the time to provide your valuable feedback about your recent experience with Prestige Flowers. We sincerely appreciate your efforts in letting us know about your concerns. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Ordered Mon 8th for delivery 9th flowers didn't reach Aberdeen till 10th and today is the 11th and still awaiting delivery as I write this”

Helpful Report

Posted 1 year ago

Dear Mike, Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honest review and are truly sorry to hear about the issues you encountered with your order. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Disappointed in the quality of product. Cost 64.12 pounds for large display. Leaves were brown and limited flowers, did not look like the photo display, in size or quality. Delivery was excellent, next day. Not much more to say. Not sure I’ll use prestige flowers again. Cost quite a bit and not good quality.”

Helpful Report

Posted 1 year ago

Dear Margaret, Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. Firstly, we would like to sincerely apologize for the disappointing quality of the product you received. We understand how important it is for the flowers to match the photo display both in size and quality. The condition of brown leaves and limited flowers is certainly not up to our usual standards, and we apologize for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so our team can look into this for you? Best wishes, Rosie

Posted 1 year ago

“Disappointed with the quality of flowers, nothing like photo ,”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely apologise for the disappointment caused by the quality of the flowers you received, especially as they did not match the photo you had seen. We understand how disheartening it must have been for you, and we truly regret any inconvenience this has caused. At Prestige Flowers, customer satisfaction is of utmost importance to us, and we strive to deliver beautiful and high-quality flower arrangements. Your feedback is crucial in helping us achieve this goal. We thank you for bringing this matter to our attention. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 1 year ago

“My order was a bouquet of flowers. What arrived was a box with flowers in it. I'm embarrassed to ask for a photo of the flowers as I received flowers in a box and they were awful and never blossomed. Just feel a bit cheated you didn't show a box of flowers and sold it as a bouquet. Won't be ordering again from you. Disappointed customer.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and we sincerely apologize for the disappointing delivery. We are very sorry for any disappointment caused by how we pack and delivery our orders. This is certainly not our intention. I have located your order and can see that our customer service team responded to your email advising further. Warm regards, Rosie

Posted 1 year ago

“Very disappointed with the low amount of blooms , very different from the picture”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We appreciate your honesty and value your perspective on our product. We apologize for the disappointment you experienced with the low amount of blooms. This is certainly not the level of excellence we aim to provide to our valued customers like you. Your feedback is essential to us as it helps us identify areas for improvement. Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. Warm regards, Rosie

Posted 1 year ago

“The promise of next day delivery is misleading and doesn’t apply to all products. This should be clearly highlighted upon checkout. A fruit basket took 5 days and when I queried why I was given a stick response about Royal Mail. I would not have ordered from them if I’d known delivery next day was assured. Plus they couldn’t find my order because I use apple hide my email to order. When I provided the order number they still asked for further information. It seemed to me as if they were trying to absolve themselves of any responsibility.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback on your experience with Prestige Flowers. We truly appreciate it. Firstly, we sincerely apologize for any inconvenience caused and for not meeting your expectations regarding the next-day delivery. We understand that this discrepancy was not clearly highlighted upon checkout, and we understand your frustration. We will make sure to review our website and provide clearer information to avoid any future misunderstandings. We are also sorry for the delay in the delivery of your fruit basket and for the unsatisfactory response you received regarding the issue with Royal Mail. We understand how important it is to receive timely and accurate information, and we acknowledge that we fell short in this regard. We will address this matter internally to improve our communication with both our customers and our delivery partners. Furthermore, we apologize for the confusion regarding the availability of your order information when using Apple Hide My Email to place your order. Our intention was never to absolve ourselves of any responsibility, and we regret any impression that may have been given. We will review our order management system to ensure a smoother process for such cases in the future. Once again, thank you for bringing these issues to our attention. Please do not hesitate to reach out to us if you have any further concerns or suggestions. Warm regards, Rosie

Posted 1 year ago

“I was very impressed with the speed of the delivery but extremely disappointed with the flowers. I chose a medium size bouquet ( paid for an upgrade ) and the flowers that came were just like a small supermarket bunch. Didn’t really look anything like the pictures. It cost me £39 including deliver for something that would have cost me £6 at the most in a supermarket. I get that you expect to pay more for online order and delivery but I was extremely disappointed and won’t use this company again”

Helpful Report

Posted 1 year ago

Dear Sally, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We sincerely appreciate your honesty and are grateful for your insights. We would like to apologize for the disappointment you felt regarding the quality of the flowers you received. We understand how disheartening it can be when expectations are not met, especially when an upgrade was paid for. We apologize for the discrepancy between the bouquet you received and the images displayed. Your dissatisfaction with the value for money is something we take very seriously. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“I received flowers as a gift for Christmas, I would have expected them to have lasted longer than 4 days, haven't got the heart to tell my parents that they only lasted that short amount of time and would have cost them a pretty penny too😞”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and value your perspective. We are truly sorry to hear that the flowers you received as a Christmas gift only lasted for 4 days. We understand how disappointing this must be. Please accept our sincerest apologies for any inconvenience caused. At Prestige Flowers, we strive to provide the highest quality products and exceed our customers' expectations. We have fallen short in this instance, and we want to make it right for you. To address the issue and improve our services, we kindly request that you provide us with some photos of the bouquet at enquiries@prestigeflowers.co.uk with the delivery postcode and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“Flowers were ok. But were delivered 4 days too early. I wont be using this company again. Because of this.”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Warm regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,150 reviews