Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,156 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,156 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered a bouquet of flowers with the Christmas pamper set and an additional box of chocolates. Flowers and chocolates arrived no pamper set only a £50 wine voucher and a small packet of hand moisturising cream. This was a Christmas gift not happy at all.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are so sorry to hear you did not receive the items you ordered. I can see this is now being resolved with a member of our customer services team. Kind regards, Tom.

Posted 1 year ago

“The flowers were delivered on the wrong day, they were 2days early. It was fortunate that the recipients were in to receive them. The bouquet was not very good quality, it did not look as on your web picture. the tulips were drooping very badly, although they have apparently picked up to a certain degree. All in all not a good experience, & not particularly good value for money. Disappointed. John K. Culliford”

Helpful Report

Posted 1 year ago

Hello John, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Tom.

Posted 1 year ago

“i ordered flowers for delivery on Christmas Eve, I was asked at the point of order which day i would like delivery and paid £5.99 for the delivery. The flowers arrived the next day -5 days too early. I tried to contact them but they did not reply to my message so i waited 40mins on the telephone to be told that at busy times orders will be sent out up to 7 days early !! it did not say this at the point of ordering - apparently it is in the small print somewhere, i was told rather rudely that I should have paid extra for guaranteed delivery and that the £5.99 that i paid just was not enough. the flowers will not last till Christmas they cost a forturne and i am really disappointed and will not use again.”

Helpful Report

Posted 1 year ago

Hello Harry, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Warm regards, Rosie

Posted 1 year ago

“Recent order for my mum came a day late and I bought a middle size bouquet ... I was very disappointed with the flowers after the money that had been spent . Have just paid for a year's free delivery... not sure if I will use again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review our product, Sue. We appreciate your feedback! We apologize for the recent order for your Mum that came a day late. We are sorry that you were disappointed with the flowers after spending so much money. We are also sorry that you had to pay for the free delivery for a year. Is there anything we can do to make up for it and regain your trust in us? We hope that we can serve you better and make sure that you have a better experience with us in the future.

Posted 1 year ago

“Second time my son and daughter on law have send me one of you flowers and again they havevonly lasted 4 days,wastrle of money I'm afraid sorry.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback on Prestige Flowers. We are really sorry that this was not a pleasant experience for you. We understand how disappointing it can be when something you plan for is not delivered in the best condition. We value your feedback and apologize for not meeting your expectations. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“I ordered flowers for a 102 year old family friend. As I live many miles away I wanted to have them delivered on the day of her birthday! £5.99 for delivery obviously does not guarantee that, as my ordered flowers arrived the day after very late in the day. Surely if they are not able to commit to that they could confirm in email allowing for alternative to be made. Customer service was disappointing and I would not be comfortable ever ordering from prestige flowers again! I would not recommend.”

Helpful Report

Posted 1 year ago

Hello Mary, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this special occasion. Warm regards, Rosie

Posted 1 year ago

“I requested delivery on 23rd December. The flowers have arrived two days early! I'm unsure of their condition as I have not opened the box. I hope they last as they were intended as a Christmas gift. There has been no dispatch advice.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback about Prestige Flowers, Douglas! We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Warm regards, Rosie

Posted 1 year ago

“The Christmas tulips were droopy arrived on the 21st not the 23rd as requested”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience the early delivery may have caused. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 1 year ago

“Having used prestige before and always had great service, I'm sorry to say flowers were delivered on the 18th December, requested 20th so they would be good for Christmas for elderly relatives. Contacted customer services and was told t&c 6.1.5, one small sentence. I would prefer flowers later for freshness.”

Helpful Report

Posted 1 year ago

Hello Suzh, Thank you for your review. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! We would also like to apologise for any inconvenience the early delivery may have caused. We hope the gift is still enjoyed. Kind regards, Tom.

Posted 1 year ago

“These guys delivered flowers the day after they were meant to be delivered. For a birthday. Booked specifically for next day delivery. No compensation offered, just excuses. So be wary about using them if you actually want it delivery to turn up when you expect.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 1 year ago

“A gift hamper from our daughter arrived 5 days before due date. Not a problem in itself but the perishable smoked salmon and ham was in a cool bag with the lid open and ice packs melted, all at ambient temperature. Safe? Who knows. Emails to Prestige gave polite disinterest, no help, saying ''eat it at your discretion''! Absolutely no offer to correct the situation or take responsibility for the error. We will not be risking our health or recommending this company to anyone.”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for your review. I am so sorry to hear that your order has been delivered earlier than expected, and for any inconvenience this may have caused you. In peak periods such as Christmas, please be advised that orders can be delivered early to avoid network congestion within Royal Mail dispatch. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“You can get better quality and a hell of lot cheaper from the supermarket. I actually went to supermarket and got a much nice set of flowers and for a lot cheaper. Scammers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Kind regards, Tom.

Posted 1 year ago

“Delivery of this afternoon tea hamper was attempted 4 days before requested delivery date. Consequently it was returned to the sorting office and re- delivered the next day ( still 3 days early). Not great when there are chilled products inside....”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding your experience with Prestige Flowers. We apologize for delivering the hamper 4 days before the requested delivery date and we understand this caused a problem as there were items inside that needed to be chilled. I can see that this has been delivered today. Warm regards, Rosie

Posted 1 year ago

“Flowers great but ordered for 23rd December and they have just arrived today, 20th December”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback on Prestige Flowers! We truly appreciate you taking the time to tell us about your experience. We are very sorry for any inconvenience caused by the early delivery. We do advise that deliveries can be made early during our peak period. Warm regards, Tom

Posted 1 year ago

“The flowers were delivered a day late - WHAT is the point of arranging a date if you can't keep it. Furthermore the tulips were wilting and the tips of the roses were going off.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Eleanor. We are truly sorry to hear that our delivery was a day late and that the tulips were wilting and the tips of the roses were going off. We want to assure you that we take your experience seriously and our team is doing their best to make sure this does not happen again. We would love to hear what we can do to make this up to you, please let us know how we can make things better.

Posted 1 year ago

“Disappointing, I normally get my wife flowers from a florist, these flowers arrived squashed together and half dead, I chose a large bunch and hate to think what a small or medium bunch would look like. I’ll go back to the florist in future which are no more expensive”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about the issues you experienced with your Prestige Flowers delivery. We are truly sorry to hear that your flowers arrived squashed and half-dead, and we understand your disappointment. We offer our sincere apologies for any inconvenience this may have caused and thank you for your feedback. We take customer service seriously and value our customers' feedback. We want to make sure that our customers receive the best possible experience, and we will take steps to ensure that your future experiences will be more satisfactory. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line?

Posted 1 year ago

“The flowers were delivered on 19th not the 21st as requested. The whole point of requesting an order date is that it is important to both sender and receiver. Early or late takes the joy away. Disappointing for us both.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback about Prestige Flowers. We appreciate it. We are sorry about the delay of your order; we know how important it is for both the sender and the receiver to have the flowers delivered on the requested date. It's disappointing for both of us that this didn't happen this time. I will feed this back to our team.

Posted 1 year ago

“Ordered Christmas flowers to be delivered Dec. 21 (to arrive after my sister returned from hospital). They were delivered Dec. 18 (before surgery). My sister sent a picture and the bunch of flowers seemed much sparser than the ones illustrated on the website. The ones illustrated were the small size and I paid for the upgrade to medium. Won't be using this service again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your feedback. We are sorry to hear that you had an unpleasant experience with Prestige Flowers regarding the Christmas flowers for your sister. We understand how disappointing it can be when the reality falls short of expectations which was the case here. We apologize for the delay in delivering the flowers and for not having the same size bunch of flowers delivered to what was illustrated on the website. Is there any other way we can make it up to you and your sister? We would be grateful to hear your thoughts and take them into account so that we can improve our services. Thank you again for giving us the opportunity to learn and grow.

Posted 1 year ago

“Delivered a day early, which in normal circumstances wouldn’t matter - but these were ordered for a specific date for a reason, nobody knocked or rang the door bell - they were just left outside the door. Some of the flowers have already started to turn, and there are barely any flowers in comparison to the product thumbnail that was ordered. First time ordering from here and sadly won’t be ordering again.”

Helpful Report

Posted 1 year ago

Thank you so much Tammy for taking the time to provide such detailed feedback about Prestige Flowers. We are sorry that your delivery was made a day early and, since they were ordered for a specific date, it must have been an unfortunate inconvenience. We apologize that nobody rang the doorbell and that some of the flowers have already started to turn. We understand your disappointment, especially since this was your first time ordering from us, and we want to make this better. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line?

Posted 1 year ago

“The flowers were not as in the picture ,,more white than yellow so a bit disappointed!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,156 reviews