Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,162 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivered a day early, which in normal circumstances wouldn’t matter - but these were ordered for a specific date for a reason, nobody knocked or rang the door bell - they were just left outside the door. Some of the flowers have already started to turn, and there are barely any flowers in comparison to the product thumbnail that was ordered. First time ordering from here and sadly won’t be ordering again.”

Helpful Report

Posted 1 year ago

Thank you so much Tammy for taking the time to provide such detailed feedback about Prestige Flowers. We are sorry that your delivery was made a day early and, since they were ordered for a specific date, it must have been an unfortunate inconvenience. We apologize that nobody rang the doorbell and that some of the flowers have already started to turn. We understand your disappointment, especially since this was your first time ordering from us, and we want to make this better. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line?

Posted 1 year ago

“The flowers were not as in the picture ,,more white than yellow so a bit disappointed!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 1 year ago

“Very disappointed with your flowers they are nothing like the picture when ordering I payed for a large bunch to be delivered.i could have got a bigger bunch of the same flowers from aldi for £4. Don't waist your money absolutely rubbish....”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback, Graham. We apologize that our product did not match the picture when you ordered. Our customer service team has contacted you via email to look into this. Best wishes, Tom

Posted 1 year ago

“The mobile version of your site crashes all the time on android - it was impossible to complete the purchase, so I had to go to my computer to do it and that was almost as bad. Trying to enter addresses was the worst, it wouldn't scroll through the options, once you had put your postcode in. I managed to complete it all on my 3rd attempt - and at least the flowers are now ordered but it does not make me want to do it again. However, the next day delivery was the USP - so if I am late sending again, I may use the website again.”

Helpful Report

Posted 1 year ago

Hello Victoria, Thank you very much for your feedback on our Prestige Flowers services. We are terribly sorry to hear that you were having difficulties with our mobile version of the site. We understand the inconvenience it caused you, having to switch to your computer, and having to go through three attempts of trying to enter an address. I will feed this back to our team to be looked into. Best wishes, Rosie

Posted 1 year ago

“I paid for next day delivery for a very special occasion and they never turned up, the moment has passed now so wasted my time”

Helpful Report

Posted 1 year ago

Thank you so much for your honest feedback about your experience with Prestige Flowers. We are so sorry that your order did not arrive in time and you were not able to enjoy the flowers on the desired day. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Tom

Posted 1 year ago

“Have used prestige for all my flowers over many years, I had a bit of difficulty last time but for some reason, this time it has taken me well over an hour to order and pay for just 4 bouquets. Maybe instead of ordering on laptop as usual I used my mobile and found the site very clumsy and difficult to move around, had to enter info three or four times for just about everything including payment! I can't review the quality or delivery as only just ordered but has been good I the past, hopefully it still is.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience, Beccy. We are sorry that you had difficulty ordering, and appreciate that you've been such a loyal customer for so long! We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Bets wishes, Katie

Posted 1 year ago

“I specifically placed my order for a delivery of December 18th. One arrived Monday 11th and one in the 12th. Why have me pick a date when it was totally disregarded? New company next year !!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am so sorry to hear that your order has been delivered earlier than expected, and for any inconvenience this may have caused you. In peak periods such as Christmas, please be advised that orders can be delivered early to avoid network congestion within Royal Mail dispatch. At peak periods our suppliers receive 10,000+ orders a day, this is why we must in some cases print and dispatch orders earlier than requested. Warm regards, Rosie

Posted 1 year ago

“Terrible website, won’t allow you to check out and pay”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave your review about Prestige Flowers. We are sorry that you had a negative experience trying to check out and pay on our website. We deeply apologize for any inconvenience this may have caused you. We'd like to remind you that the feedback you've given us is incredibly valuable, and we'd love to make sure you have an enjoyable experience with Prestige Flowers in the future. Kind regards, Tom.

Posted 1 year ago

“the flowers i had delivered to my friend living in England Clacton-on-Sea i was for the first time shocked to see her bent stems on lilies and greenery there was more green leaves than flowers it looked as if id picked them myself. nothing like the picture....”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Prestige Flowers. We are sorry to hear that the flowers that were delivered to your friend had bent stems on lilies and greenery with more green leaves than flowers. It certainly does not reflect the picture of the product that we have vowed to provide to our customers. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“I am fairly happy with your customer service but am wondering why, on my telephone order, an exclamation mark was added after " prayers".In the circumstances of bereavement this is not appropriate.”

Helpful Report

Posted 1 year ago

Hello Gwenneth, Thank you for your review. We apologise for any upset or dissatisfaction the exclamation mark may have caused. This is definitely disappointing to hear and certainly not what we would expect. Kind regards, Tom.

Posted 1 year ago

“Flowers arrived barely alive emailed company & not even a reply”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about Prestige Flowers. We are very sorry to hear that your flowers arrived barely alive and that you didn't get a reply when you emailed the company. We are always looking for ways to ensure a superb customer experience and your feedback will help us improve. I have contacted you via email to look into this for you. Best wishes, Rosie

Posted 1 year ago

“I've just found out what my friend really received for her 75th birthday after spending nearly £50 for an upgrade to a large bouquet. She knew I would be disappointed so she had photographed one from her son, made locally. Do not upgrade your order, it won't make any difference.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us this feedback, Sylvia. We apologize that your friend's experience with Prestige Flowers did not meet your expectations and we understand your disappointment. I will feed this back to our Florist Manager. Best wishes, Rosie

Posted 1 year ago

“I know the flowers are fabulous but it was a nightmare to pay and it took me around 20 minutes. I really hope I can write another review that my order arrived on the 12th as its for a funeral wake.”

Helpful Report

Posted 1 year ago

Hello Min, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 1 year ago

“Flowers not delivered to the given address. I have contacted customer services for a refund.”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Prestige Flowers. We truly appreciate you taking the time to let us know about your experience. We apologize for not delivering your flowers to the address you provided and understand your disappointment. I have located your order and can see that this has now been resolved. Once again we are very sorry for any disappointment caused on this occasion and we appreciate your feedback. Best wishes, Katie

Posted 1 year ago

“My daughter has sent flowers from this company on several occasions and I haven’t the heart to tell her how truly awful they are. To save other prospective buyers from wasting their money I would strongly urge them to just buy a bunch from the supermarket. The bouquet I received today had dead looking pink and brown roses in with limp freesia which had already started to drop the flowers heads, there’s a lot of greenery and several stalks of barley. I doubt they Will Lady more than 48 hours.”

Helpful Report

Posted 1 year ago

Hello Sue, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you.

Posted 1 year ago

“Flowers delivered looked folorn and sparse. Disappointing!”

Helpful Report

Posted 1 year ago

Hello Mary, Thank you for taking the time to leave a review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you.

Posted 1 year ago

“I ordered these flowers for somebody I decided to go large For an extra £10 Thinking a nice large bunch would turn up so disappointed when the person sent me the picture of the flowers. There was one more rose in the flowers. The picture that’s on offer is a medium bunch which has six roses in. I think it’s scandalous £10 for one extra rose”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We apologise for any dissatisfaction this may have caused. I can see members of our customer services team have contacted you regarding this issue. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 year ago

“Delivery was quite a high price but thought for next day delivery its not so bad. I then recieve an email saying it will be 3 days late. The only reason I bought it was for the next day delivery.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback on Prestige Flowers. We are very sorry for the inconvenience and want to apologize for this experience. I can see that your order was delivered the following day. Warm regards, Rosie

Posted 1 year ago

“Apprarently, Prestige are not a flower delivery service. I should have realised but it never occured to me. I have now had an email fromThe Royal Mail telling me that they were unable to deliver the bouquet for my partner's 50th, which was today. Now when they do come, the day will have passed and the flowers will be a day older. Why bother taking my phone number if there's no point in alerting me to issues? Idiotic”

Helpful Report

Posted 1 year ago

Hello Reid, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 1 year ago

“delivery erro”

Helpful Report

Posted 1 year ago

Hello, We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We only ever want the very best for our customers, and are always keen to put things right - on the rare occasion they go wrong! Kind regards, Tom.

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,162 reviews