Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,076 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for upgrade to Medium, looked like a £5 bouquet from a supermarket and also paid extra for delivery before 1PM, they arrived around 3PM. Overpriced flowers and paid extra for early delivery, what cost me £39.48, was worth about £10 if that.”

Helpful Report

Posted 1 year ago

Hello Mr King, Thank you for taking the time to leave a review. We are very sorry for any disappointment caused on this occasion. I have checked the tracking link and can see that the order was delivered at 11:12 am. We are sorry to hear that you were disappointed with the flowers. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so that we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Your website is awfull! Selection of gifts good but trying to pay is a nightmare. The chat line is next to useless and trying to use the telephone line not possible. Noone answers. I am surprised anyone places repeat orders with you!!”

Helpful Report

Posted 1 year ago

Dear David, Thank you for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate your honesty and willingness to share your concerns with us. We would like to extend our sincere apologies for the issues you faced while trying to make a payment on our website. We also apologise for the ineffective chat line and the unavailability of our telephone line. This is not the level of service we strive to provide, and we deeply regret that we fell short of your expectations. Once again, we appreciate your feedback and thank you for bringing these issues to our attention. We genuinely value your business and hope to have the opportunity to serve you better in the future. Best regards, Prestige Flowers Customer Support Team

Posted 1 year ago

“Your website is incredibly slow snd your chat bot keepd getting in the way. A simple task was painful.”

Helpful Report

Posted 1 year ago

Dear Irene, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warm regards, Tom

Posted 1 year ago

“Disappointing. The amount of blooms received were far less than the amount that was portrayed in the picture of what was being sold - blooms were already well developed and for the amount of money charged, plus postage was not worth it. I wanted these as a special birthday gift for a family member who had not been at all well, and they didn’t come up to the mark - in fact I would say it was almost false advertising. Totally overpriced!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback on your recent experience with Prestige Flowers. We sincerely appreciate your honesty and willingness to share your thoughts with us. We would like to extend our sincerest apologies for the disappointment you encountered with the amount of blooms received in comparison to what was portrayed in the product image. We understand how this could have diminished the experience of your family member's special birthday gift. We deeply regret that we fell short of meeting your expectations, and we apologise for any inconvenience caused. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 1 year ago

“Flowers themselves OK but the quantity I received looked nothing like the website image. Looked about half less to me. For the price, really not worth it. I was disappointed as I've bought before. Sorry, but next time I'll buy from Tesco or M&S. A £15 bouquet from Tesco was way better.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion as our customer. We would like to sincerely apologise that the quantity of flowers you received did not meet your expectations. We understand how disappointing this must have been, especially considering your previous positive experiences with us. We strive to provide our customers with the highest quality and most accurate representation of our products, and we apologise for falling short on this occasion. Once again, we apologise for any inconvenience caused, and we sincerely hope to have the opportunity to restore your trust in Prestige Flowers. Kind regards, Tom

Posted 1 year ago

“flowers arrived on time but three days later 15% were dying Customer Service did not care offered £10. Voucher so must be used to poor quality”

Helpful Report

Posted 1 year ago

Dear Colin, thank you so much for taking the time to share your experience with Prestige Flowers. We sincerely appreciate your feedback and value your opinion as it helps us improve our services. We would like to express our deepest apologies for the issues you encountered with your recent order. We understand that it must have been disappointing to receive flowers that arrived on time but unfortunately started to wither after three days. This is certainly not the quality we strive to deliver, and we are truly sorry for the inconvenience caused. I have located your order and contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 1 year ago

“Sadly not the hand tied I was expecting, was sent via Royal Mail and as no one was in the ‘box’ was not left, only option was 2 days later. Missed Birthday gift.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the disappointment and inconvenience caused by the bouquet not being hand-tied as expected, and for the delivery mishap that resulted in the missed birthday gift. This certainly does not meet our usual high standards, and we understand how important it is for you to trust us on such an important occasion. While we understand that the experience of receiving an open bouquet may be missed when it arrives in a box, we firmly believe that this method is essential to guarantee the lasting enjoyment of our floral arrangements. Rest assured, when you open the box, you will be greeted by a stunningly arranged bouquet that has been diligently preserved during its delivery. Warm regards, Tom

Posted 1 year ago

“Very disappointed with the flowers i ordered for my son & daughter in laws wedding anniversary! Not at all like the picture on your website! I was unable to upload my photo of the flowers they received!!”

Helpful Report

Posted 1 year ago

Dear Lynn, thank you so much for taking the time to provide your feedback regarding your recent order with Prestige Flowers. We would like to sincerely apologise for the disappointment you faced with the flowers you ordered for your son and daughter-in-law's wedding anniversary. We understand that the arrangement did not match the picture displayed on our website, which is not the level of quality and accuracy we strive for. We apologise for any inconvenience this may have caused. I have located your order and can see that our customer service team have responded to your email. Once again, thank you for reaching out to us with your concerns. Best wishes, Rosie

Posted 1 year ago

“I didn't like your site. difficult to see the price of the bouquet. screen was crowded with too many options and I sent an added extra by mistake.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 1 year ago

“Delivery was on time, however, £40 for 2 lillies and 4 roses seems a little over priced! I understand the delivery cost was in that but even paying £30 for such a small bunch of flowers is ridiculous.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honest review and value your opinion. First and foremost, we would like to apologise for any inconvenience or disappointment caused by the flowers received. We understand how important it is to feel that you are receiving good value for your money. We genuinely apologise for any frustration this may have caused. We always strive to offer a wide range of flowers at affordable prices, and we regret that we fell short in this instance. We appreciate you bringing this matter to our attention. Once again, thank you for taking the time to share your thoughts. Warm regards, Katie

Posted 1 year ago

“Had booked delivery for Sunday … now get a message from Royal Mail saying delivery will be on Tuesday … when recipient will not be in! Don’t tell the customer one thing, then do another … extremely disappointed … lesson learned”

Helpful Report

Posted 1 year ago

Dear Stewart, thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely apologise for the inconvenience caused by the delay in your delivery and the subsequent communication issue. It is truly disheartening when we fail to live up to our customer's expectations, and we deeply regret any disappointment this may have caused. Rest assured, we take your feedback seriously and will be reviewing our internal procedures to ensure such incidents are avoided in the future. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best Regards, Katie

Posted 1 year ago

“The flowers were lovely but arrived two days after the promised date. Granted it was over a BH weekend but you shouldn’t promise what you can’t deliver.”

Helpful Report

Posted 1 year ago

“Very disappointed ☹️ I ordered flowers well in advance. The flowers arrived 2 days late and the vase was broken.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I am also very sorry for any disappointment caused by the damaged vase. I can see that our customer service team is awaiting your reply to resolve this. Best wishes, Katie

Posted 1 year ago

“Placed my flowers order on 28th March for delivery on 31st (my wife's Birthday). Just had an email saying the flowers won't be delivered until 2nd April - 2 days too late. It's her birthday today and now I've been badly let down by Prestige. I chose Prestige as the Web site said they could deliver on the 31st. Let me place my order and took the money. Now I'm stuck!!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience caused by the delay in delivering your wife's birthday flowers. We understand how important it is to have your gift arrive on time, especially on such a special occasion. I have located your order and can see that this was delivered on the 31st of March as requested. Best wishes, Katie

Posted 1 year ago

“Ordered Easter flowers for delivery Sunday. Just had email from Royal Mail saying expected delivery Tuesday 2nd April ? They’ve received the flowers so they will be already 3 days old by the time they’re delivered? Easter flowers not Day after April fools day flowers!!! I am not happy. Am going back to interflora. Don’t advertise Easter flowers if you’re going to use a delivery company that don’t deliver on bank holidays!! I am Pi***D right off”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us regarding your recent experience with Prestige Flowers. We sincerely appreciate customers like you who take a moment to let us know about their concerns. We apologise for the inconvenience and disappointment caused by the delay in the delivery of your Easter flowers. We understand your frustration with the flowers potentially being three days old by the time they are delivered. This is not the level of service we strive to provide, especially when it comes to special occasions like Easter. Once again, we appreciate your feedback and apologise for the inconvenience caused. We value your loyalty and hope to have the opportunity to serve you better in the future. Best regards, Rosie

Posted 1 year ago

“To send flowers to friends and family and pay by the sender. You always direct payments to recipients accounts to pay. It is not correct like that.”

Helpful Report

Posted 1 year ago

“I was under the impression that if I ordered before 10pm, the order would be delivered next day. Just had an email saying my order will be delivered on Saturday. If I wanted to send flowers on a Saturday, I would have used a local florists. Not happy.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on Prestige Flowers. We greatly appreciate your honest review and we sincerely apologise for any inconvenience caused. We understand that receiving your order on a Saturday when you had expected it to be delivered the next day is disappointing. We strive to provide a seamless and timely delivery service, and we apologise for falling short of your expectations in this instance. Once again, we apologise for any dissatisfaction caused and sincerely thank you for bringing this matter to our attention. Warmest regards, Katie

Posted 1 year ago

“The flowers which my mum received look nothing like advertised. No purple flowers as per the pic and I paid extra for a medium size, however, it looks like a cheap supermarket bunch of flowers not £35 worth. Disappointed.”

Helpful Report

Posted 1 year ago

Dear Hazel, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We appreciate your honesty and are genuinely sorry to hear about the disappointment you faced upon receiving the flowers for your mum. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number, some photos of the bouquet and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 1 year ago

“I paid extra fora large bouquet of flowers. They delivered a tiny bunch that looked like I paid £25 in Sainsburys not £50. I usually use Marks and Spencer’s flowers and will definitely will do so in the future as you get much better value for money. Feel ripped off by Prestige Flowers and very disappointed.”

Helpful Report

Posted 1 year ago

Dear Tim, thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and we apologise for the disappointing situation you had to endure. We are truly sorry that we did not live up to your expectations and that the bouquet you received did not match the value you paid for. We understand how vital it is to receive the quality and size you paid for, and we apologise for falling short in this instance. Once again, we extend our sincerest apologies for any inconvenience caused, and we thank you for bringing this matter to our attention. Kind regards, Katie

Posted 1 year ago

“A very poor delivery service a notification from Royal mail confirming delivery between 10:00 and 14:00, followed by another confirmation that delivery will be by 19:30. Not what I was expecting”

Helpful Report

Posted 1 year ago

Helo Tony, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,076 reviews