Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,162 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful flowers as I've ordered in the past. However, I do not appreciate the order being processed while I am reviewing it. I did not click the pay now button yet as I was checking the information the order has been confirmed. Very frustrating.”

Helpful Report

Posted 1 year ago

Hello Terri, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warms regards, Tom.

Posted 1 year ago

“Ordered flowers for a colleague but still not delivered or even out for delivery 2 days after they are meant to be there. I have given 2 stars instead of 1 as customer service are replying to me and unsure how the flowers will be once delivered…. Wouldn’t use prestige flowers again as would rather pay more to make sure flower quality and deliver are good!”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to leave a review and share your experience with us. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. Kinds regards, Tom.

Posted 1 year ago

“Ordered 2 hampers for delivery on the same day for a birthday gift. Really disappointed to have only one turn up on the day and the other the next day. Makes no sense and had to pay the postage for both. If I was looking for a gift delivery for a specific day again I'd look elsewhere based on this experience. Disappointed”

Helpful Report

Posted 1 year ago

Hello Allie, Thank you for taking the time to leave us some feedback. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you.

Posted 1 year ago

“I haven't received flowers but the site is quite confusing. It added an extra cost onto the base standard price. Then I suddenly had 2 gifts instead, seemingly because I pressed "back". So had to review my basket! Then, I got confused with delivery which I think was quite expensive and didn't show cost of delivery until after I checked out. You should be able to review ALL costs BEFORE checkout! NOT HAPPY! IT SHOULD SHOW TOTAL BEFORE PAYMENT FOR ACCURACY AND NON-MISLEADING PURPOSES!!!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Prestige Flowers. We apologize that you encountered a confusing website, added extra costs, and experienced difficulty reviewing delivery costs. We strive for simplicity and accuracy in our customer service, and it's clear something went wrong. Please let us know more about your experience so we can continue to make improvements.

Posted 1 year ago

“Very disappointed as the flowers were supposed to have been delivered yesterday the 27th for my friends birthday and according to my email they shall only be delivered today the 28th. Shirley Howard.”

Helpful Report

Posted 1 year ago

Hello Shirley, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Katie

Posted 1 year ago

“Very disappointed, bouquet looked very sparse and the balloon was deflated!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us at Prestige Flowers. We are sorry to learn that your bouquet didn’t meet your expectations and that the balloon was deflated. Your feedback is valuable to us and we want to make sure that your experience, and every other customer's experience, is top-notch. Our customer service team has contacted you via email to look into this for you. Once again, thank you for taking a moment to let us know about your experience. We value any feedback and are always looking to learn how we can serve our customers better. We strive to make a positive difference and look forward to improving our services. Best wishes, Rosie

Posted 1 year ago

“1: It took an age to put the order in on the website 2: bouquets came out more than advertised when I went to basket. 3: i was advised recipient had been rushed to hospital so contacted chat box within 5 mins of ordering to cancel and was advised by customer service too late! 4: Flowers left on door step today as no one else in residence as previously advised customer service when trying to cancel 5: had to drive 20 mile round trip to pick up from the neighbour 6: Had to keep for myself and disappointed in size of bouquet not as advertised All in all greatly disappointed and expensive experience for flowers I didn’t want and fuel to collect!!!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback about your experience with Prestige Flowers. We apologize for the delay in placing your order, the difference in size of the bouquet upon checkout, the difficulty in cancelling it promptly, and that the flowers were delivered even though you had previously been told that no one was home. This must have been a frustrating experience. We value our customers and would like to know how we can make things better for you. I can see that our customer service team are awaiting your reply. Best wishes, Rosie

Posted 1 year ago

“Very disappointed we ordered the rose and freesia bunch and paid £10 extra to go large for my mums birthday. When they turned up no way was it a large bunch and nothing like the picture advertised. When I complained and sent a photo to show them they said they looked the same. In return for complaining they gave me £10 credit which I had to accept as what else could I do, would rather have had a £10 refund but that wasn’t offered typical. This was a £50 flower bouquet that looked about £20, will not be spending here again even with my credit. So very disappointed, ☹️”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your valuable feedback. We apologise for the disappointment you experienced when placing your order for the rose and freesia bouquet. We understand that you paid £10 extra for the large bouquet and the picture advertised did not match the quality of the actual bouquet. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best Regards, Prestige Flowers Team

Posted 1 year ago

“It took time to put the order in on the website. I tried two different bouquets which both came kn at £5 more than advertised when I went to basket. I tried using the chatbox and calling to place order. In the end I googled and went with e flowers. All done online in 10 minutes and £10 cheaper. Not being a skinflint but I want to pay the price it advertises at”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experiences with us, Gwynneth. We are truly sorry for the trouble you experienced trying to make an order with us. We understand your frustration when what should have been an easy process turned out to be difficult and with the incorrect pricing in the basket. We take your feedback very seriously and will investigate how we can improve our ordering process to ensure that customers have a smooth and hassle-free experience. Again, we apologize for the any inconvenience and thank you for bringing this to our attention.

Posted 1 year ago

“I'll give it 2 stars as arrived on time. My son ordered the lilies and roses bouquet for my birthday. Lilies amazing, good quality and partially closed,, great aroma. Now the roses. What a huge disappointment even more so with their customer service. Fully open and with brown petals around their edges Customer service poor have to argue with them, they say these are guards are to protect the bud and I should remove them and they are serious! Arrived on the 21st and now fit for the bin. Sad really Communicated via email with photos”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback, Denise. We sincerely apologize for the experience you had with Prestige Flowers. It is our priority to ensure that customers are completely satisfied with their service and product. We are truly sorry to hear that your bouquet wasn't up to your expectations, and we understand how upsetting this can be when it is a special occasion. We are grateful for the time it took for you to communicate with us and provide us with photos so that we could take appropriate action. We are disappointed that we weren't able to follow up on this case to provide you with a satisfactory resolution but we will continue to strive to make sure that such experiences are not repeated for our customers. Thank you again for your feedback.

Posted 1 year ago

“Beautiful flowers, if youre willing to spend, but terrible delivery service. Ive ordered a few times now and had delivery issues on EVERY order, with flowers being sent to wrong place causing hours in delays.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Prestige Flowers. We are sorry that you were not satisfied with the delivery service you have encountered on each of your orders, and that the flowers were sent to the wrong place, resulting in extensive delays. We appreciate your feedback and we will be looking into this with our Dispatch Manager. Best wishes, Rosie

Posted 1 year ago

“Nowhere was it made clear that the gift (a vase) would be shipped separately from the flowers and by a different delivery firm (Royal Mail), who then ruined what was supposed to have been a surprise by emailing the intended recipient informing them that their package from Prestige Flowers was on its way.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. The vase is sent in the same box as the flowers, however, it is wrapped separately to protect both the flowers and the vase in transit. The email gets sent to the customer's email on the account but may be addressed to the recipient. Best wishes, Katie

Posted 1 year ago

“Wish i had read the reviews before ordering as if have been better off going with a small local florist. Total waste of the delivery fee and disappointingly cynical approach from prestige. Well be live and learn...”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Prestige Flowers. We apologize for the disappointment you have experienced and are sorry for any inconvenience this may have caused you. We truly appreciate your feedback and take your comments very seriously. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Tikal Medium: Beautiful bouquet, but the orange roses lasted for just 1 day, which is disappointing.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Prestige Flowers. We appreciate your honest feedback about the bouquet you received and are sorry that the orange roses didn't last as long as you'd hoped. Our customer service team has contacted you via email to look into this further. Best wishes, Rosie

Posted 1 year ago

“Flowers delivered yesterday for my Mother’s birthday. 5 long stem were dead! An awful lot of foliage to bulk it out. Really disappointed as the last time I used them they were lovely.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience. We're truly sorry to hear you were disappointed with the flowers delivered yesterday for your mother's birthday - we understand how important it is to have perfect blooms to mark the occasion. We are sorry that some of the stems were already dead upon delivery and that there was too much foliage in the bouquet. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you? Best wishes, Katie

Posted 1 year ago

“This relates only to your website, which is abysmal to use and purchase on. Mobile site "drop in failed" consistently with no means to rectify, whilst the desktop is clunky for purchasing. Ordering flowers should not be a 25-minute process, with 5 minutes to choose items, and 20 minutes to complete a purchase.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience on Prestige Flowers. We apologize for the poor website experience. We understand the importance of having an enjoyable experience when ordering flowers. We would love to know how we can improve the website experience for you so that ordering flowers takes a shorter amount of time. Is there anything we can do to make the mobile site more reliable or the desktop purchasing process easier for you? We would love to hear your feedback. Again, thank you for taking the time to share your experience.

Posted 1 year ago

“Quick delivery I wouldn’t waste your time paying extra and ordering large as they still come very small”

Helpful Report

Posted 1 year ago

Thank you for your review of Prestige Flowers! We are sorry to hear about your experience with our service. We strive to ensure all of our customers receive their orders quickly and with nothing missing. We apologize that your order did not arrive as expected. We are sorry that the size of your order was not what was expected, even though you paid an additional charge. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 1 year ago

“Flowers delivered today but not up to the usual standards although my friend said they were lovely she sent me a picture and I was not impressed. Really disappointed as I have ordered many times from prestige.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback, Mrs Day. We appreciate it very much. We apologize that the flowers you ordered today did not meet your expectations and did not meet Prestige Flowers' usual high standards. We apologize that you were disappointed. I will pass your feedback on to our Florist Manager. Warm regards, Rosie

Posted 1 year ago

“I was very disappointed 😞 in the amount of flowers I received with the bouquet.”

Helpful Report

Posted 1 year ago

Thanks so much for taking the time to share your experience with us, Valerie. We really do appreciate it. We are so sorry to hear that you were disappointed with the amount of flowers you received. I will feed this back to our Florist Manager. I can see that you have been in contact with our customer service team and have been provided with a resolution. Best wishes, Katie

Posted 1 year ago

“The website says next day delivery, but my order did not arrive until the day after. Although the flowers were nice, when I questioned the late delivery, I was fobbed off by a generic email taking no responsibility whatsoever. Not the level of customer service I expect, so order with caution.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience. We apologize for the late delivery and for not providing the level of customer service you expected. We completely understand your disappointment and we are taking it very seriously. I will raise this with the appropriate departments. Warm regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,162 reviews