Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,170 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,170 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The website says next day delivery, but my order did not arrive until the day after. Although the flowers were nice, when I questioned the late delivery, I was fobbed off by a generic email taking no responsibility whatsoever. Not the level of customer service I expect, so order with caution.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience. We apologize for the late delivery and for not providing the level of customer service you expected. We completely understand your disappointment and we are taking it very seriously. I will raise this with the appropriate departments. Warm regards, Rosie

Posted 1 year ago

“I found it difficult to actually pay for the flowers, everytime I tried to make a correction it took me back to the start!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Malcolm. We appreciate that you took the time to let us know about your experience with Prestige Flowers. We are sorry for the difficulty you encountered when trying to make a payment. I will feed this back to our team. Best wishes, Rosie

Posted 1 year ago

“The Flowers weren't up to standard I expected . I bought these as a Gift and could have bought something a lot cheaper in Garage and a bigger bouquet for the money I spent”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Prestige Flowers. We are sorry to hear that you were not completely satisfied with the standard of the flowers you bought. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Flowers just didn’t match what I had ordered. Paid for the largest bunch but was smaller & darker in colour. Very disappointment as I I paid over £50 - not worth it. I also got the vase but the flowers were just grouped together by type - not arranged at all. Also the extra .50p for a premium card was not worth it either. On the plus side the recipients loved them.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience. We apologize for the fact that the flowers did not match what you have ordered and they were smaller and darker in colour than expected. We are sorry that your experience was not up to our usual high standards. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number in the subject, so we can look into this? Best wishes, Katie

Posted 1 year ago

“I see that my order was delivered by the Post Office which I find upsetting, as I thought it would be delivered by yourselves. I won’t be ordering from you again. I will in future order from companies that do the delivery themselves. I’m really unhappy about it. Also what is the point of doing a voice message when the recipient doesn’t receive it.”

Helpful Report

Posted 1 year ago

Dear Sharyn, Thank you for taking the time to share your experience with Prestige Flowers. We sincerely apologize that your order was delivered by the Post Office and not by our team. We understand that this was not satisfactory for you. We do advise that we use Royal Mail on our website. We are also sorry for the voice message not being received. We take all feedback very seriously and appreciate your taking the time to share your experience. There should have been a QR code in the box. This is how you listen to the voice message. Warm regards, Tom

Posted 1 year ago

“Delivered on time but quite disappointed with the freshness / quality of the bouquet considering I paid nearly £50 for these with delivery. Will be shopping local next time. Won’t let me upload a photo.”

Helpful Report

Posted 1 year ago

Dear Dale, Thank you for taking the time to review our Prestige Flowers service and for bringing this to our attention. We apologize that we did not meet your expectations in regards to the freshness and quality of your bouquet considering the price you paid of nearly £50. I have located your order and can see that you have contacted us. A member of our customer service team will get back to you as soon as possible. Best wishes, Rosie

Posted 1 year ago

“The roses weren’t very fresh and already dead before the lilies came out so we never got the full effect of the flowers together. It’s a shame as we’ve been happy with deliveries before.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Prestige Flowers. We are sorry to hear that the roses weren’t fresh and had already died before the lilies opened. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Rosie

Posted 1 year ago

“I chose Prestige flowers as their website claimed they would deliver the next day if ordered before 10pm. I wanted them delivered to my mum on the day it would have been my Nan's birthday as I knew she would have been feeling low. Unfortunately, she hasn't received anything.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I have checked the tracking and can see that your order is due to be delivered today. Warm regards, Rosie

Posted 1 year ago

“Arrived a day later than planned. Looked nothing like the picture despite upgrading to a medium size bouquet. Embarrassed to have sent them to a friend as a thank you”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Prestige Flowers. We appreciate your feedback and apologize for the order arriving a day later than planned and not looking as you expected. We would like to make things right and ensure you have a great experience with us in the future. I have located your order and can see that our customer service team are awaiting your reply to look into this further for you. Best wishes, Katie

Posted 1 year ago

“Ordered 3 bouquets of flowers for the family of a dear friend who had passed away, ordered them to be delivered on a specific day (her birthday), arrived a day late. They were ordered a week in advance, if the chosen date was not available that should have been made clear when ordering”

Helpful Report

Posted 1 year ago

“It stated write a review for a chance to win £100, It never stated it had to be a positive review. Your flowers are nothing like pictured even when placing for a large order. You end up with a tiny bunch paying £35 for flowers. £8.99 delivery, total £41.... when I could simply go to the supermarket and pay £8 for an even bigger bunch of flowers...”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know, Jamie. We are sorry that you were disappointed with the size of the bunch and the discrepancy with the online image. We take customer satisfaction very seriously and we would like to find a way to make things better. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 1 year ago

“Ordered a gift basket for a birthday yesterday but was not delivered and no updates or information that it was late from Prestige Flowers or Royal Mail (where it was scheduled to arrive yesterday for the full day). My only conclusion is that next day delivery is a limited option from Prestige Flowers or that British Mail dont deliver on Sundays.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback on Prestige Flowers and for taking the time to write about your order experience. We are sorry to hear that the gift basket was not delivered and that you did not receive any updates or information that it was late. I will raise this with our Dispatch Manager. I can see that the order has been delivered today. Warm regards, Tom

Posted 1 year ago

“The flowers looked great when they arrived but didn’t even last a week! Considering I spent over £40 I would have expected better quality!”

Helpful Report

Posted 1 year ago

Thank you Megan for taking the time to share your experience with us! We truly appreciate your feedback and apologize for the disappointment caused. It is unsatisfying to hear that the bouquet did not last a week. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 1 year ago

“Very disappointing. Ordered a bouquet for my aunts 92ond birthday, the flowers arrive wilted and very sparse, even though I had ordered a middle sized bunch. Considering the price, I find the value for money inacceptable.”

Helpful Report

Posted 1 year ago

Dear Angela, Thank you for taking the time to share your experience with Prestige Flowers. We sincerely apologize for the disappointing experience you had when you ordered a bouquet for your aunt's birthday. It's disappointing to hear that the flowers arrived wilted and very sparse. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“We added £10 to make it a large bouquet and what we got was shocking. We could get a much bigger bunch from a supermarket for half what we paid. Really shocked £40.48 inc 180g chocs is appalling price now we have received the flowers. Ashamed to give them to the person who they are for. Seriously look at the pictures below - one is the one from website the other is what we received!!!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with feedback regarding your Prestige Flowers experience. We apologize that things did not turn out as expected and we can understand how disappointing that would have been. We are sorry to hear that you received a bouquet that was much smaller than advertised despite adding an extra £10. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Not impressed. Flowers have not been delivered today for my sisters birthday. Order was in early for 25th deliver. Won’t use this company again. I’m in Australia delivering to England to my sister so very frustrating.”

Helpful Report

Posted 1 year ago

Hello Sandy, Thank you very much for taking the time to share your experience with Prestige Flowers. We are sorry that your order was not delivered on your sister's birthday despite it being placed in advance. I have located your order and can see from the tracking that the order was delivered and left in a safe place on your chosen date. Best wishes, Katie

Posted 1 year ago

“For £49.48 and £5 ord for postage the flowers wasn’t worth the money The only thing I can say good is that the delivery arrived on time . Really disappointed. I will not be using you again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Karen. We are sorry that you were dissatisfied with the quality of the Prestige Flowers you received and that you felt the flowers were not worth the money spent. We appreciate the time that you took to let us know about your experience and we would love to discuss further how we can make sure we meet your expectations moving forward. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Ellie

Posted 1 year ago

“I ordered flowers for delivery to my mum. I paid for next day delivery. These were dispatched in the evening on the day I placed the order, however the flowers were not received the following day as expected. They didn't arrive until 2 days after. When I contacted customer service I was advised that although I had paid for next day this was not guaranteed as they use a 3rd party delivery service. If this is the case then next day delivery shouldn't be an option, or they should use a delivery service that can guarantee this option.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Prestige Flowers. We apologize that your order did not arrive on your chosen date, and we understand how disappointing that must have been. We believe in providing our customers with the best service and so we are sorry to hear that you were not satisfied with yours. I will feed this back to our Dispatch Manager. Warm regards, Tom

Posted 1 year ago

“Too complicated and too many extras being promoted!”

Helpful Report

Posted 1 year ago

Thank you so much, Altair for taking the time to provide us with your feedback on your Prestige Flowers experience. We sincerely apologize for the trouble you had with the website being too complicated and too many extras being promoted. We understand that your time is valuable and we want to make sure you have an enjoyable shopping experience on our website. I will feed this back to the appropriate department. Best wishes, Katie

Posted 1 year ago

“Really disappointed as flowers ordered a week in advance of sister in laws birthday on 20th and yet delivery was made on 22nd - 2 days late. Stock reply from Prestige was somewhat of a half hearted apology and a credit of £5.99 on my account to use with them in future. Original order was around £43.99 so all they were offering was refund of delivery. I am so disappointed and wish I had continued to use Next or Marks and Spencers. My sister in law was grateful for gift but would not recommend Prestige if you want to guarantee a delivery date. I will not be using again and would not recommend to family or friends.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback about your experience with Prestige Flowers. We're sorry to hear that your order was delivered late and that the reply from our customer service team was not satisfactory. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,170 reviews