Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,165 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,165 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers (& gift) delivered correctly & on time and my friend was happy to recieve them but I was very disappointed when she sent a photo as the quality of the presentation,foliage, and flowers, compared with that pictured on the website, was very inferior & looked more like something from a garage/supermarket - see attached photos.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We are sorry to hear that what you received wasn't what you expected. We value each and every customer and would like to make it up to you. We understand that the quality of presentation, foliage and flowers should have been superior. We would really appreciate it if you could tell us more about what didn't meet your satisfaction so that we can make it better for you as well as our future customers. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 1 year ago

“Put in a discount code and never received it RFSL8Q1V Disappointing”

Helpful Report

Posted 1 year ago

Hello Lorraine, Thank you for your review. I have checked your order and can see that no discount code was added to this order. I do apologise if this was not intended. You will be able to use this on a future order. Warm regards, Tom

Posted 1 year ago

“I ordered the “BE MINE” flowers. They arrived looking not even vaguely similar to the pictures, the bundle arrived being 90% leaves and very little actual flowers. Not very happy at all.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Prestige Flowers. We are so sorry that the "BE MINE" bundle you ordered did not arrive looking the way it was advertised. We understand that this must have been incredibly disappointing. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number, so our team can look into this for you. Thank you again for your feedback, Duncan. It is invaluable to us.

Posted 1 year ago

“Didn’t get delivered on time and paid for large and the flowers where like a small bunch I could have bought from asda was very disappointing as £65 is a lot money for flowers thought get a lot better than that”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback about your experience with Prestige Flowers. We appreciate your honest opinion. We are sorry to hear that your flowers weren’t delivered on time and that they were not worth the £65 you paid for them. That is definitely not an experience we want for our customers. If possible, please could you send us some photos of the bouquet within the first 3 days of delivery, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Ordered for next day delivery and paid for that, still not arrived and the tracker system is just a joke, very disappointed £71 for some flowers you would expect them to arrive on time. Poor service to say the least.”

Helpful Report

Posted 1 year ago

Thanks for your feedback! We truly appreciate you taking the time to review Prestige Flowers. We are sorry that your order did not arrive on the day you requested. We want to apologize for the disappointment you have experienced. Our customer service will get back to your email as soon as possible to advise further. Warm regards, Rosie

Posted 1 year ago

“Flowers did NOT arrive as advertised, and when contacting the company even though blatantly items were missing from the bouquet, the company's "quality department" couldn't see fault. Won't be ordering again, even with a £10 discount. No thanks.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback. We appreciate you taking the time to let us know how your experience was with Prestige Flowers. We are truly sorry that your flowers did not arrive as advertised, and that the quality department couldn't see fault when you contacted us. We understand your disappointment and I will feed this back to the appropriate teams. Warm regards, Rosie

Posted 1 year ago

“We are very disappointed with your service. We ordered flowers to cheer-up a sick colleague who has just returned home from hospital. The flowers are delivered by Royal mail and have taken 5 days to be delivered, by which time they will all be dead. We are unable to provide you with photographs of the flowers as we are the sender and not the recipient. Not exactly the welcome home we were expecting. we appreciate that you have offered to redeliver the followers tomorrow, we would have appreciated some correspondence as there was clearly an issue with delivery.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to provide us with your feedback. We are sorry for the delay in delivering your order and even more so that the order was not up to your expectations. We are truly sorry for any disappointment or frustration you might have experienced due to this issue. Your satisfaction with our services is of utmost importance to us. We hope the replacement bouquet is enjoyed! Warm regards, Tom

Posted 1 year ago

“Disappointing Delivered a day late (not surprising as Royal Mail is used which rarely delivers things on time) and the bouquet had about 50% less flowers in it than the picture of the same bouquet on the website . V”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We are sorry to hear that your Prestige Flowers bouquet was delivered a day late and that you were disappointed with the size. We understand how upsetting these issues can be and how they could have led to a less-than-satisfactory experience. We do advise that the bouquet shown on the website is a medium size. As you purchased a standard-size bouquet, there are fewer stems. Warm regards, Tom

Posted 1 year ago

“After ordering bouquets over the last year , all were beautiful.. My last order was really dissapointing.. Flowers were'nt as nice and certainly not worth the price I paid..”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave this feedback, Julie. We truly appreciate it and apologize for your experience with your last order - we always strive to make sure our customers are fully satisfied with their orders. We are sorry that the flowers weren't as nice as our usual quality and certainly not worth the price you paid. I can see that our customer service team has responded to your email and is awaiting your reply to resolve this. Best wishes, Rosie

Posted 1 year ago

“I made an error with the address, I contacted Prestige, regarding resending the flowers, which had been redirected to their depot, they promised to do so, & never did. Their chat line was polite but not negotiable in assisting me with a re delivery. I live in South Africa, unable to fetch myself from their depot, which I told them. They do get one point for offering a coupon for 15£. It spoilt the occasion.”

Helpful Report

Posted 1 year ago

Fiona, thank you so much for taking the time to share your experience with Prestige Flowers. We apologize for your order not being delivered. We understand that it was an important occasion and it's disappointing that the gift was not delivered on time. I have contacted you via email to resolve this. Best wishes, Ellie

Posted 1 year ago

“Website doesn't work on Iphone”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience with Prestige Flowers! We sincerely appreciate your feedback and are sorry for the issues you encountered with our website on your iPhone. I will raise this with our IT Team. Warm regards, Tom

Posted 1 year ago

“If only the flowers I ordered looked the same when they were delivered. So disappointed for the recipients as they needed some “Joy” as they are both poorly. First and last time I will you Prestige”

Helpful Report

Posted 1 year ago

Hello Jeannie, Thank you for letting us know about your experience with Prestige Flowers. We are sorry for what happened with the flowers you ordered – it is always a shame when the product delivered does not meet the expectations of our customers. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 1 year ago

“Bought flowers for my fiancé and when they arrived I was quite disappointed with the outcome I paid an extra £10 for a large bunch and when they arrived they looked nothing like the photo portrayed… they are all the same height and there isn’t as half as many flowers in the bunch as there is in the photo for me it doesn’t really warrant the price I paid, also it’s quite hard to provide photographic evidence when the photos won’t upload but the screenshot of what they should look like do.”

Helpful Report

Posted 1 year ago

Thanks so much for your honest feedback, John. We really appreciate you taking the time to let us know about your experience. It's a shame that you were so disappointed in the outcome; we understand that it doesn't warrant the price you paid and that's not what we'd like for our customers at all. We apologize for the discrepancy between the photo and what you received. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you? Best wishes, Rosie

Posted 1 year ago

“Extremely disappointed with the flowers and delivery. Spent over £30 as an additional suprise for my wife on our 50th Golden wedding anniversary. 1st, the display was in very poor condition and our 3 sons all bought flowers around that were more healthy, a larger display and they only paid about a third of the price from local shops. 2nd, the flowers didn't get delivered until about 4.00pm when the day was almost over and the post office was at our door 12 seconds(door camera) leaving them on our front doorstep without our knowledge. Luckily our daughter in law arrived just after and was able to bend and pick them up for us as my disability stops me bending. He must have put them down, tapped the door and then immediately left as we would have heard the door bell. As it appears that delivery cannot be at the beginning of the day or at least in the morning I consider this as not really being on time for a gift like flowers for a special occasion. It therefore seems pointless ordering this way. In future I will only order from local florists were I've never had problems before with the delivery being in the morning so that the surprise can be appreciated.”

Helpful Report

Posted 1 year ago

Hello Dave, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. I would also like to apologise for any disappointment caused by the flowers. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 1 year ago

“Flowers lovely but reason for using you was needed next day delivery, but that didn't happen and then I read the small print, you don't promise that and there is no comeback. So that big banner saying 'order by 10pm for next day delivery' is the same as the £300m a week on the Brexit Bus, not true.”

Helpful Report

Posted 1 year ago

Thank you so much for your honest and detailed feedback, Rupert. We truly appreciate you taking the time to let us know about your experience--I am sorry to hear that you were not fully satisfied with your order. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Best wishes, Katie

Posted 1 year ago

“The pictures on the website are not representative of what's delivered. Very small lillies and the roses were very tired. Won't be purchasing from Prestige again.”

Helpful Report

Posted 1 year ago

Thank you for your review of Prestige Flowers. We are sorry to hear that the photos on our website do not match the flowers you received. We apologize for any disappointment you may have experienced. We only ever want the very best for our customers and their loved ones. I will feed this back to our Florist Manager. Best wishes, Rosie

Posted 1 year ago

“Hello website ok except postcode finder could not find either sender or recipient address so perhaps not the best? Also hidden charges added everywhere which could not cancel. Else fine thanks 😊”

Helpful Report

Posted 1 year ago

Thank you, Stella, for taking the time to let us know about your experience with Prestige Flowers. We understand how it can be frustrating when postcodes and other charges are hidden or difficult to find. We apologize for the inconvenience this caused. I will feed this back to our team. Best wishes, Katie

Posted 1 year ago

“I ordered a large grandeur bouquet to be delivered to my sister on her birthday through next day delivery. The order was not delivered next day as advertised even though I paid the fee, and it was not even that large in real life compared to what it seems like in the photo. Only 8 flowers or so, may as well have ordered the small bouquet. I would not recommend, as it’s definitely not worth the price.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience. We apologize that your order was not delivered as requested and that the bouquet you received was not the size you expected. We sincerely apologize for the inconvenience and disappointment. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject? Best wishes, Rosie

Posted 1 year ago

“Ordered a large country garden bouquet for delivery to France, its like a small bouquet. Very disappointed for price I paid”

Helpful Report

Posted 1 year ago

Thank you so much for leaving us your feedback regarding your order. We apologize for the size of the delivered item not meeting your expectations, for the price you paid. We certainly want you to be pleased with the gifts you received from Prestige Flowers. I will feed this back to our Florist Manager. Thank you for your valuable feedback.

Posted 1 year ago

“What a nightmare, 3 days to place order, still no reply from chatbot, website a bit antiquated, could do with an update”

Helpful Report

Posted 1 year ago

Thanks so much for your feedback Angus, we really appreciate you taking the time to let us know about your experience. We are sorry for the difficulties you had when trying to place your order, it should never have taken that long and we are sorry the chatbot was not responding. We understand your concern with regard to our website's user experience, and we will be sure to look into an update. Warm regards, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,165 reviews