Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,763 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Even though the advertising led me to think delivery was free, i nevertheless purchased the upgraded size bouquet, a card & paid the postage. I haven't seen the flower's myself but a VERY HAPPY Mum called to thank me for the gorgeous flowers, she said they are in excellent condition & of a good size, she mentioned the fragrance & genuinely seemed delighted. The delivery was disappointing, no one rang the bell or knocked on the door (the dog definitely would have heard if no one else had) so the box was just left propped up outside the door, clearly visible & easily accessible from the street.. it's not the delivery i paid for & it's the reason for only 4 stars, he left them right underneath the doorbell, would it really have been to much to actually ring the bell?”

Helpful Report

Posted 9 months ago

Hello Jacqui! Thank you for your thoughtful 4-star review! We’re thrilled to hear that your mum was so happy with the flowers and appreciated their quality and fragrance—nothing makes us happier than knowing our blooms bring joy to others. We sincerely apologise for the issue with the delivery. It’s certainly not the experience we aim to provide, and we appreciate your feedback regarding the delivery methods. We’ll take your comments into consideration to improve our service in the future. Thank you for choosing us, and we hope to serve you again soon! Best wishes, Tom

Posted 9 months ago

“Wow.... judging by the mothers day reviews today I'm not alone in this unimpressed boat! My mum had her flowers delivered from me today, I was embarrassed, they were brown on the edges, looked like old flowers after 4 days and more green bush than flower. Paid extra for large and I wouldn't have even said they were medium. Completely robbed and not happy! Only ok part was delivery. Will definitely not be ordering from Prestige again. Morrisons flowers for £35 are amazing! Me thinking having flowers delivered would make my mum feel special.... definitely not from here.”

Helpful Report

Posted 9 months ago

Hello Rebecca, Thank you for taking the time to share your thoughts. I'm truly sorry to hear that the flowers for your mum did not meet your expectations and that you felt embarrassed by their condition. We aim to provide stunning arrangements, and it’s disappointing to hear that we missed the mark this time. We will relay this to our team for feedback. Best wishes, Rosie

Posted 9 months ago

“Rubbish service. Ordered Mother’s Day flowers for delivery service to my 95 year old mum inasheltered scheme. Not delivered. All other deliveries get there But not Royal Mail. Company would not give me an alternative delivery time. No Royal Mail Sunday service. So probably going to deliver 3/4 day old flowers next week. Avoid this lot!”

Helpful Report

Posted 9 months ago

Hello Sean, Thank you for taking the time to share your concerns. I’m truly sorry to hear about the delivery issues you’ve experienced with your Mother’s Day order. We can see that delivery was attempted on the chosen date. if there are any issues when the flowers are received, please send us some photos and we can look into this further for you. Best wishes, Rosie

Posted 9 months ago

“Ordered flowers for Mother's Day 5 days in advance and not received the order. Very disappointing that they give you the option of delivery on a Sunday but don't use a courier service that delivers on a Sunday. A waste of money.”

Helpful Report

Posted 9 months ago

“Flowers ok, vase shattered to peices, whoever prestige use for delivery, they should be sacked. Must have been used as a football.”

Helpful Report

Posted 9 months ago

Hello Gary, Thank you for your review. I’m really sorry to hear about the issues you experienced with the delivery of your order. A broken vase is certainly not the level of service we aim to provide, and I understand your frustration. We appreciate your feedback regarding our delivery partner, and I will make sure to pass it on to the relevant team. If you could reach out to us with your order details at enquiries@prestigeflowers.co.uk, we would be happy to address this matter further. Best wishes, Rosie

Posted 9 months ago

“Mother’s Day flowers arrived and mum put them in a vase and took a photo and I’m not happy the roses in the bouquet are already brown and look like they are half dead already”

Helpful Report

Posted 9 months ago

Hello Catherine, Thank you for taking the time to express your concerns. I’m genuinely sorry to hear that the roses in your mother’s bouquet did not meet expectations and arrived in less than satisfactory condition. We aim to create beautiful arrangements, and I understand how disappointing this must have been for a special occasion like Mother’s Day. If possible, could you share a photo of the bouquet to enquiries@prestigeflowers.co.uk along with your order details? We would like to investigate this matter further and address your concerns. Best wishes, Rosie

Posted 9 months ago

“I so wished I had read the reviews before purchasing from this terrible company. The flowers were absolutely nothing to right home about. The local supermarket are 100% better for £5. For what I spent on this flowers, I should be getting a full refund and a compensation for my troubles.. pls don’t waste your money on this company.. disappointing is an understatement. I wish there was a -10 stars..😡😡😡😡😡”

Helpful Report

Posted 9 months ago

Hello Idrid, Thank you for your candid feedback. I'm truly sorry to hear that the flowers did not meet your expectations and that your experience was disappointing. We aim to provide high-quality arrangements, and it's disappointing to know that you were not satisfied with your order. Your concerns are important to us, and I would love the opportunity to make this right. If you could please reach out to enquiries@prestigeflowers.co.uk with more details, we would be happy to address your concerns further. Please include some images of the bouquet in your email. Best wishes, Rosie

Posted 9 months ago

“Flowers and chocolate were not delivered”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. We're sorry to hear about your experience and apologise for any disappointment caused. It appears that the issue was due to an incorrect address provided on the order when you placed this. Our customer service team has provided further details via email. Best wishes, Katie

Posted 9 months ago

“Received flowers for my mum today (mothers day) they came absolutely ugly and dead. Nothing like the picture and for £40?! flowers came brown not white and lillies are wrinkly and ugly. Mostly bush/plant/tree than flowers. Wouldn’t recommend at all. Wont even let me put pictures up as they know its bad.”

Helpful Report

Posted 9 months ago

Hello Lilly, Thank you for your review, and I’m truly sorry to hear that the flowers you received did not meet your expectations for Mother's Day. I can see that the images have been reviewed and our customer service team have responded to your email. Best wishes, Rosie

Posted 9 months ago

“Have use this company a few times and never had a problem until my recent order. Had 3 orders and paid extra £10 on each for the largest size. Very disappointed with the amount delivered, just look like a regular size and the condition of the flowers not as good as before. I've basically paid over £120 on half dead flowers. Will not be using this company again and will be fighting to get a full refund.”

Helpful Report

Posted 9 months ago

Hello Ricky, Thank you for your feedback. I'm truly sorry to hear that your recent experience didn’t meet your expectations and that the flowers did not reflect the quality you've received in the past. We strive to provide beautiful arrangements, and it’s disappointing to know we fell short this time. Your concerns about the size and condition of the flowers are important to us, and I will ensure they are communicated to our team for review. Please could you send us some images of the bouquets to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 9 months ago

“Although the confirmation email said that I'd receive tracking info, I didn't. So had to phone to check that they arrived. Although Mother liked the flowers, when I saw them (next day) I was shocked. Looked less than half the number of flowers showed on the website. Very disappointed.”

Helpful Report

Posted 9 months ago

Hello Mr Lambourne, Thank you for taking the time to share your experience. I'm truly sorry to hear that you did not receive the tracking information and that the bouquet did not meet your expectations in terms of the number of flowers. We aim to provide beautiful arrangements that bring joy, and it's disappointing to know we fell short this time. Your feedback is essential to us, and I'll certainly pass it along to our team to ensure we improve our service. Best wishes, Katie

Posted 9 months ago

“I'm so unhappy with the flowers delivered to my mum today. They look completely different to the picture provided. Such a disappointment.”

Helpful Report

Posted 9 months ago

Hello Carl, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers delivered to your mum did not match your expectations and the image provided. We aim for our arrangements to bring joy, and it’s disheartening to know we fell short this time. I have located your order and can see that our customer service team is awaiting some images of the bouquet. Best wishes, Katie

Posted 9 months ago

“They were fine but I expected more for the price. Also didn’t get an update when the order was dispatched like the email said I would so had no idea if it would arrive on time or not”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to share your thoughts with us. I’m sorry to hear that your experience didn’t live up to your expectations, particularly regarding the lack of dispatch updates. We understand that timely information is important, and I’ll ensure your comments are shared with our team. Please note that we do state on the website that a medium size bouquet is shown. As you ordered the standard size, there are fewer stems in this. Best wishes, Katie

Posted 9 months ago

“Flowers were not worth the money. I could have got the same ones at a supermarket for a fraction of what I paid. First and last time ordering from prestige flowers. almost 50 quid is a joke..nothing like the pictures also paid delivery for before 1pm and got it much later”

Helpful Report

Posted 9 months ago

Hello Paul, Thank you for your feedback. I’m genuinely sorry to hear that the flowers did not meet your expectations and that you felt they were not worth the money spent. We strive to provide high-quality arrangements that reflect what is shown on our website, and it’s disheartening to know we didn’t achieve that for you. Additionally, I apologise for the late delivery; timely service is important to us, and I understand your frustration. If possible, please send us a birds-eye view to enquiries@prestigeflowers.co.uk with your order number, and our team will look into this for you. Best wishes, Katie

Posted 9 months ago

“Ordered on Friday with next day delivery chosen. Order still not dispatched by Sunday despite their website clearly stating that it would indeed have been dispatched by then.”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to leave a review. I can see that your order was delivered yesterday and our customer service team have confirmed this. Best wishes, Katie

Posted 9 months ago

“Our Mother's Day Flowers arrived this morning, and I am very disappointed in them, they look nothing like the picture, they are all drooping, I have seen better in our local petrol station, absolutely disgusted for the price that I have paid, I will not be using you again, I can't even update the photo”

Helpful Report

Posted 9 months ago

Hello John, Thank you for your feedback. I'm truly sorry to hear that the Mother's Day flowers did not meet your expectations and arrived in poor condition. It's disheartening to know you were disappointed, especially for such a special occasion. Please know that your comments are valued and will be shared with our team to help us improve. I can see our customer service team have replied to your email. Best wishes, Katie

Posted 9 months ago

“But several times if you mothersday flowers wilted and poor qaulity”

Helpful Report

Posted 9 months ago

Hello Roland, Thank you for your feedback. I’m truly sorry to hear that the flowers wilted and did not meet quality expectations. We strive to provide the freshest blooms possible, and it's disheartening to know we fell short this time. Your comments are valuable, and I’ll be sure to pass your concerns along to our team for review. Best wishes, Katie

Posted 9 months ago

“Absolutely awful flowers. Apparently no issues with them and they are fine according to the florist manager. Wouldn’t even bother ordering from this company. The quality of flowers are far from prestige! Shocking with dealing with customer complaints also. No reimbursement or compensation for such shocking flowers.”

Helpful Report

Posted 9 months ago

Hello Levi, Thank you for taking the time to share your feedback. I'm truly sorry to hear that the flowers did not meet your expectations and that you faced challenges with our customer service. We aim to provide high-quality arrangements and a positive experience, so it's disappointing to know we fell short. Your feedback is invaluable, and I will be sure to pass it along to our team to address these concerns. Best wishes, Katie

Posted 9 months ago

“Very disappointed paid for a large bunch of flowers for Mother’s Day Mum received the flowers took a photo and sent it to me and thanked me When I saw what had been send I was horrified 7 small rose buds and 3 lilies For £49.99 all nearly dead Email company and told they look fine I think the staff need to go to spec savers Will never use them again Rip off”

Helpful Report

Posted 9 months ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers sent for Mother’s Day fell short of your expectations and that the condition was not what you anticipated. We strive to deliver beautiful arrangements, and it’s disappointing to know we missed the mark this time. Your comments about the quality are important to us, and I will ensure they are communicated to our team. Best wishes, Katie

Posted 9 months ago

“Ordered flowers for delivery the day before Mother’s day, there’s been no delivery or even contact since the order was placed. I’ll be seeking a full refund and wouldn’t recommend Prestige Flowers to any one. Absolute shambles, avoid at all costs”

Helpful Report

Posted 9 months ago

Hello, I'm truly sorry to hear about your experience with our service. It’s disappointing to know that your order did not arrive as expected, especially on such an important occasion. We strive to provide timely delivery and appreciate your feedback regarding the lack of communication. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details so we can resolve this matter promptly. Best wishes, Katie

Posted 9 months ago

Prestige Flowers is rated 4.4 based on 273,763 reviews