Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,047 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,047 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

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English

“Very poor customer service. Delivery was a day late and this no one was in. They then claimed that because no one was in the goods had been refused and that they were keeping my money. Do no use this company.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're really sorry to hear about your experience, and we completely understand how disappointing it is when a delivery doesn't go as planned. While we do have policies in place regarding missed deliveries, we’re always happy to review individual cases. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“I am very disappointed with Prestige flowers. My order and order acceptance shows delivery today 7th April but I now get a notification to say delivery will be 8th April. These flowers were for a 70th birthday today. I actually had a choice between the 6th and 7th April. Considering they charge £5.99 for the delivery it’s annoying to say the least.”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for sharing your feedback. I'm truly sorry to hear about the delivery issue you faced with your order. It’s incredibly frustrating when special occasions are affected, and I completely understand your disappointment regarding the late arrival of the flowers for such an important celebration. We strive to provide reliable service, and it’s clear we didn’t meet that standard this time. Your comments about the delivery charge are also noted, and I appreciate you bringing it to our attention. Best wishes, Katie

Posted 1 year ago

“Received flowers on Mother's Day from my family. Extremely disappointed, when I opened them one gerbera was already dropping. The flowers only lasted 3 days even the eucalyptus was dropping. We will definitely not be using Prestige Flowers again. I wish I had taken a photo when they arrived.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I'm really sorry to hear about your experience with the Mother's Day flowers. It's truly disappointing when gifts meant to bring joy do not meet expectations, especially when they are so special. We aim to deliver high-quality flowers that last, and it's clear that we fell short this time. Your feedback is essential, and I sincerely apologize for the condition of the flowers upon arrival and their quick decline. If you would like to discuss this further, please reach out to us directly with your order details and some images of the bouquet. Best wishes, Katie

Posted 1 year ago

“Not happy! I ordered a large bouquet for mother's day. My mother recently passed, so I wanted to ensure fantastic quality. I ordered a large bouquet so me and my sister could have half each to display in our homes. What arrived was definitely not this! It was a small bunch! I reached out to customer care who advised the photos I sent are showing good quality flowers and the size is correct and to their standard. They also mentioned to allow time for the flowers to fully bloom. It been couple of days and the flowers are already dying, not good quality whatsoever despite following care instructions!! They offered a £15 voucher which I found to be an absolute insult!!! I paid alot of money for a bouquet I've had to throw away in just a few days. I Will NOT be ordering from them again, absolute disgrace! I wish I read the reviews beforehand as this seems to be a regular occurrence :(”

Helpful Report

Posted 1 year ago

Hello Fern, We are deeply sorry to hear about your experience, especially given the importance of your order. We understand how meaningful this bouquet was, and we sincerely regret that it didn’t meet your expectations in both size and quality. It’s clear that we’ve fallen short, and we truly apologise for the flowers not lasting as they should despite following the care instructions. This is not the standard of service or product quality we strive to offer, and we can only imagine how disappointing this must have been. Regarding the resolution offered, we understand how you feel; it was never our intention to offer a resolution that felt insufficient, so we are very sorry for this. Warm regards, Rosie

Posted 1 year ago

“My flowers arrived on mothers day from my son who is in British army.. Beautiful roses. But the lilies weren't great. Disappointed that Only 3 opened. So not so beautiful. Son who sent them also disappointing and said won't be using you again. I have tried to upload photos but the system isn't allowing me to post..”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I'm sorry to hear that your flowers didn’t quite meet your expectations this Mother’s Day. It’s wonderful to know you received beautiful roses, but I understand your disappointment with the lilies, especially with only a few opening. This is certainly not the experience we want for our customers. I appreciate you trying to upload photos; please don’t hesitate to reach out to our customer service team directly, and they’ll assist you further. Please include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 year ago

“The delivery was prompt on Mother’s Day, however, I was somewhat disappointed with the flowers my mum received. I feel what was delivered does not represent what was shown in the photo of what I ordered.”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for your review. I’m glad to hear the delivery was prompt on Mother’s Day, but I’m truly sorry to learn that the flowers didn’t match your expectations or the photo shown. We strive to provide arrangements that are as beautiful as they appear online, and I apologize for any disappointment this caused. Please feel free to reach out to our customer service team with your concerns and 'REVIEW' in the subject line; they’ll be happy to assist you further. Best wishes, Rosie

Posted 1 year ago

“The roses drooped on the second day and had to be thrown out. My family won't be using them again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm sorry to hear about the issues you experienced with the roses. It’s disappointing when flowers don’t last as expected, especially when they are intended to bring joy to your family. We always aim for the highest quality, and it's clear we didn’t meet that standard this time. Your comments are invaluable, and we'll be sure to address this with our team to help prevent similar occurrences in the future. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“Ordered flowers for my wife's bday, they arrived 3 days later, I sent an email stressing my frustration and poor quality of service haven't received no reply and its been over 2 weeks. I will never be ordering from here again and didn't receive any refund. Your better of buying a bunch of flowers from Tesco at least you get what you pay for.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the frustration you experienced with your order. It’s disappointing when a special occasion, like your wife's birthday, is affected by delays and lack of communication. We aim to provide excellent service and quality products, and it’s clear we didn’t meet your expectations this time. Your concerns have been noted, and I encourage you to reach out to our customer service team directly with your order details so we can address this matter appropriately. I have searched your email address, and I am not able to locate any email from yourself. Best wishes, Katie

Posted 1 year ago

“Overpriced for the poor quality of product you receive. The flowers bought for Mother's day lasted less than 4 days. Not even provided in colourful bouquet wrap just standard cheap black wrap. Also no flower food provided. When raising the issue of poor quality the company hid behind terms and conditions. Terrible.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re really sorry to hear about your disappointing experience, especially for such a meaningful occasion like Mother’s Day. We completely understand your frustration regarding the quality and presentation of the bouquet, and we’re truly sorry it didn’t meet expectations. Flowers should arrive fresh, beautifully wrapped, and with care essentials like flower food included—we regret that this wasn’t the case with your order. We also apologise if our response felt dismissive or overly reliant on policy. That’s certainly not the level of care we aim to provide, and your feedback will be shared with our team to help us do better moving forward. Warm regards, Katie

Posted 1 year ago

“Ordered a bouquet of flowers for Mother’s Day, they arrived with some flowers broken off and missing petals and did not match the picture on the description. Spoke to someone at customer services regarding this and they dismissed what I was saying and that with the correct water and feeding solution it would blossom into that picture. It has not done this. The system is not allowing me to upload photos however these have been sent to the company”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear about the condition of the flowers you received for Mother's Day and the experience you had with our customer service. It's very disappointing when a thoughtful gift does not match expectations, particularly when it's meant to celebrate a special occasion. We want to ensure every customer is satisfied with their order, and I regret that we did not achieve that in your case. Your comments are invaluable to us, and I will be sharing your feedback with the appropriate team to address these concerns. If you have any, please could you send us some further images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“Flowers came looking like they were already dying and were all green bar one. I ordered pink roses. 3 days later of taking good care of them and they are still mostly green. Really disappointed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re really sorry to hear that your flowers arrived in such poor condition and didn’t meet your expectations. Our bouquets are designed to arrive fresh and in bud to ensure longer vase life, but they should still have a healthy and vibrant appearance upon delivery—especially when specific blooms like pink roses are expected. It’s disappointing to hear that this wasn’t the case, even after proper care, and we completely understand your frustration. Please get in touch with our customer service team at enquiries@prestigeflowers.co.uk with your order number and a photo if possible, so we can look into this further and do our best to put things right. Best wishes, Rosie

Posted 1 year ago

“Flowers bashed broken! Never order again from you ,,, horrible service my old aunt has 1 hand can't take picture!”

Helpful Report

Posted 1 year ago

Hello Teresa, Thank you for your feedback. I’m truly sorry to hear about your experience with the flowers and their condition when they arrived. It’s upsetting when a gift intended to bring joy does not meet expectations, especially for your aunt. We strive to deliver beautiful arrangements, and I regret that we did not deliver on that promise this time. Your comments are invaluable to us, and I will ensure that they are addressed with our team for future improvements. Best wishes, Katie

Posted 1 year ago

“I ordered flowers to celebrate my good friends new baby, they have never been delivered. I have emailed via the website with no response. Very disappointed with customer service”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that your order was not delivered, especially for such a joyous occasion of welcoming a new baby. It’s disappointing when expectations are not met, and I understand how frustrating it must be not to receive a response from our customer service team. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 1 year ago

“The flowers for my Granddaughter's Birthday have not been delivered. Royal Mail say that they will deliver on the next working day. I imagine by then the flowers will be on the wan and not in the condition they should be. She will be taking photographs of them when they eventually arrive. I was charged £5.99 to have them delivered today being the 15th. April and this has not been the case. This is only the second time that I have used your company and it will be the last.”

Helpful Report

Posted 1 year ago

Hello Brian, Thank you for taking the time to leave a review. We're truly sorry to hear that your granddaughter's birthday flowers have not arrived as scheduled. We understand how important this day is and how disappointing it is to experience such delays. If there are any issues with the flowers due to the delay, please send us some images, and we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“Please avoid this company, the product was terrible the customer service is worse and they do not deliver in time! An embarrassment of a company really. Judging by other reviews I’m not the only one who has been let down:”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience with Prestige Flowers. It’s very disappointing to know that we did not meet your expectations in terms of product quality, customer service, and timely delivery. We understand how important it is to receive flowers on time and in good condition, and it seems we fell short in all these areas. Your experience is important to us, and I will be sharing your comments with our team to address these issues. Best wishes, Katie

Posted 1 year ago

“I ordered flowers for mother's day. They arrived ontime but they started to wither within three days and had to be binned on day six. Even though my Mum had done everything to help them along. I contacted prestige flowers to complain and I was informed that I should have complained within three days. I find this ridiculous as my mum had to bin them after six days. Total waste of money you would be much better getting supermarket flowers as they last much longer. Very very disappointed and I will not be using prestige flowers again. Ps they offered me a £10 voucher which is useless because you cant buy anything for £10 and I would not be giving them any more of my money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We're very sorry to hear about your experience, and we completely understand your disappointment, especially when the flowers were meant to be a thoughtful Mother’s Day gift. While we aim for all our bouquets to arrive fresh and long-lasting, it’s clear that on this occasion, we fell short. We truly regret that the flowers didn’t meet expectations and that our policy around the complaints window felt unhelpful in your situation. Your feedback about this is valued and will be shared with our team for review. We also appreciate your thoughts on the voucher offered—we understand it wasn’t a satisfactory resolution for you, and we’re sorry it felt inadequate. Warm regards, Katie

Posted 1 year ago

“We ordered 2 lots. 1 to go to Lincoln which were perfect, and have lasted 2 weeks. The other to go to Brecon, which were to be honest rubbish, the roses had to be discarded on the 2nd day and the full bunch thrown out within the week.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the flowers sent to Brecon. It's great to know the first order met your expectations, but I completely understand your disappointment with the second one. We strive to provide quality flowers for all our customers, and I regret that we fell short in this instance. Please know that your feedback is invaluable to us, and I will pass it along to our team for review. If you would like to discuss this further, please feel free to reach out to us directly with your order details. We're here to help. Best regards, Rosie

Posted 1 year ago

“Disappointed - Mothers day flowers sent to wrong address. Partly my fault when placing the order on the website which was not particularly clear, the payment account & delivery account got muddled. Seeing as I've used them before I would have thought this may have raised alarm bells & order should have been queried. Somebody else received a £40 bouquet but not my mum. Still waiting for my £15 credit 😪”

Helpful Report

Posted 1 year ago

Hello Caroline, Thank you for your feedback, and we're really sorry to hear about the issue with your Mother’s Day order. We understand how frustrating it must have been, especially on such an important occasion. While it's true that delivery details are entered at checkout, we appreciate your point about the process being unclear and will certainly pass this on to our web team for review. We also apologise for the delay with your credit—this isn’t the level of service we aim to provide. I can see that you didn't confirm that you wanted this. If you could get back to our team, they would be more than happy to apply this for you. Best wishes, Katie

Posted 1 year ago

“Utterly dissapointed. Dont be fooled by the photos.. The display received is a third of what it looks like in the photos. Could get better at local supermarkets for less than half the price they charge. Would not recommend nor will be using again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that you were disappointed with your order. It’s disheartening to know that the flowers did not meet your expectations, especially when we strive to provide beautiful arrangements. I understand your frustration regarding the value for money, and I appreciate your feedback. We’re committed to improving our service, and your comments will be shared with our team for consideration. Best wishes, Katie

Posted 1 year ago

“Order placed on Wed 2 April to be delivered for a special Birthday on 4th April did not arrive. Customer service most unhelpful stating that 24hr delivery can actually take 3 days- so not to complain until after then. Waste of money.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience, and I’m really sorry to hear that your order did not arrive in time for such a special occasion. I completely understand your frustration regarding the delivery time and the response from customer service. We genuinely aim to provide timely deliveries, and I apologise for any confusion regarding our delivery policy. Your feedback is crucial in helping us improve our services, and I appreciate you bringing this matter to our attention. I can see that this was delivered the following day. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,047 reviews