Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,506 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I'm afraid this is a poor review.i chose a medium bouquet to send to my aunt in hospital and to be honest I was embarrassed by the flowers she received very underwhelming. Sadly I will not use this company again. I'm having difficulty uploading the photo so am unable to display”

Helpful Report

Posted 5 months ago

Hello Astrid, I’m truly sorry to hear that the bouquet you sent didn't meet your expectations and left you feeling disappointed. It’s always our intention to deliver beautiful arrangements that uplift spirits, especially during challenging times. Your feedback is important to us, and I appreciate you bringing this to our attention. We strive to improve our service and product quality continuously. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best regards, Tom

Posted 5 months ago

“Very disappointed. Ordered pink sunshine bouquet and got catfished. Roses were not pink, they were white/green and where were the pink flowers? It was certainly missing the pink element and did not get what I expected in terms of description and value”

Helpful Report

Posted 6 months ago

Hello, I’m really sorry to hear that your experience with the pink sunshine bouquet was not what you expected. It's understandably disappointing when the flowers delivered don’t match the description, and I completely understand your frustration about missing the pink element. Your feedback is invaluable for us in improving our service and offerings. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 5 months ago

“Flowers were nice but went with Prestige as offered next day delivery. Instead it took two days and missed the occasion they were required for. Wont use again unfortunately.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear that your delivery did not arrive as promised. I understand how disappointing it can be when flowers miss significant occasions, especially when next-day delivery is expected. Your experience is important to us, and we will take your comments seriously to enhance our service in the future. Best wishes, Rosie

Posted 6 months ago

“I signed up for the emails to be able to use a code for money off. It stated:We hope you enjoy being part of Prestige and that you enjoy using your exclusive promotional code which is valid for 7 days! I took that to mean I was able to use the code for 7 days straight. How wonderful I thought. I was wrong. I feel the wording is somewhat misleading. I was able to use the code once! I had three bouquets to send so ended up just using the code once on the first bouquet and using a different service for the other two. I can't comment of the flowers as yet as the delivery is scheduled tomorrow.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback, and I’m sorry to hear that the promotional code was not as you expected. I understand how this misunderstanding could be frustrating, especially when planning to send multiple bouquets. We strive for clarity in our communications, and your comments about the wording are valuable to us. I hope that when your flowers arrive, they bring joy, and I appreciate your patience throughout this process. Best wishes, Rosie

Posted 6 months ago

“I sent these flowers to pick up my friends, they do not look like the ones I bought a lot of money for not much flowers . Thought I would use you for the first time but very disappointed.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review, and I'm sorry to hear that the flowers did not meet your expectations. We understand how disappointing it can be to receive something that doesn't match what you envisioned. Your feedback is important to us, and we continually aim to enhance our service and quality. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 6 months ago

“I ordered these flowers, Pink Sunshine, large bouquet for my aunt's 80th birthday, she received them today and when I saw them I was very dissapointed, they looked nothing like the Pink Sunshine advertised. I won't be using this company again.”

Helpful Report

Posted 6 months ago

Hello Andrea, Thank you for your feedback, and I'm genuinely sorry to hear that your aunt's bouquet did not meet your expectations for her special milestone. We strive to provide beautiful arrangements that match the description, and I regret that we fell short in this instance. Best regards, Katie

Posted 6 months ago

“About them today. They are already wilted and brown”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. I'm very sorry to hear that you were disappointed with the flowers received on this occasion. We strive to deliver fresh flowers and I regret that we did not meet those expectations for you. From the images provided, we can see that the guard petals are still attached to the roses. Guard petals serve the purpose of safeguarding the inner petals and buds during transportation, ensuring that the roses will bloom beautifully upon arrival. Best wishes, Katie

Posted 6 months ago

“Very disappointed with what arrived, I emailed them because I couldn't believe I'd paid an extra £10 for a large bouquet. They reassured me that it was large. Judge for yourself with a side by side photo provided.”

Helpful Report

Posted 6 months ago

Hello Paul, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear that the bouquet didn't meet your expectations, especially after paying extra for a larger size. We aim to provide arrangements that truly reflect the quality our customers expect, and I regret that we let you down in this instance. Your feedback is valuable, and we will certainly take it into account as we work to improve our service. Best wishes, Tom

Posted 6 months ago

“I chose this bouquet for my cousin. It looked colourful and plentiful. I hoped this would make her smile during a bad time in her life. I was so embarrassed at the photo of what she received. I would appreciate a reply regarding this.”

Helpful Report

Posted 6 months ago

Hello Sammantha, Thank you for sharing your thoughts with us. I'm truly sorry to hear that the bouquet did not match your expectations, especially when you intended to bring some joy to your cousin during a difficult time. We aim to provide beautiful arrangements, and it's disappointing to learn we didn't achieve that in your case. I can see that our team have responded to your email and advised further. Best wishes, Tom

Posted 6 months ago

“Was very disappointed. I ordered flowers and it said delivery on Sunday. Flowers were delivered until the Tuesday. If I knew this would have delivered elsewhere. Very unreliable service. Plenty more florists to guarantee delivery dates. Be aware!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback, and I’m genuinely sorry to hear that your experience with us was disappointing. Timely delivery is crucial, and I understand how frustrating it can be when expectations aren't met. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Tom

Posted 6 months ago

“Had flowers delivered this morning…paid extra for the large bunch and definitely not worth the money…very small bunch. I wouldn’t want to see what the small or medium was like. Very disappointed.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear that the bouquet you received did not meet your expectations in terms of size. It can be disappointing when a floral gift falls short of what you had in mind. We will feed this back to our team as we are always looking for ways to continue to improve our service. Best wishes, Tom

Posted 6 months ago

“Paid for the large bouquet and the size and quality were a real let down, the roses were already wilting and the size of the bouquet seems smaller than what I had upsized and paid for. Will not be ordering again.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I'm really sorry to hear that the bouquet you received did not meet your expectations in terms of size and quality. It's disappointing when a floral gift doesn't arrive as you hoped, especially when you put thought into your selection. We appreciate your feedback, as it helps us improve the experience we offer our customers. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Best wishes, Tom

Posted 6 months ago

“Bouquet was very small for the price. I ordered the medium size at £42 with delivery .The arrangement looked more like a £15 from a supermarket.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I'm sorry to hear that the bouquet didn't meet your expectations in terms of size and value. We aim to provide arrangements that reflect quality and elegance, and I understand your frustration when that isn’t delivered. Your feedback is crucial, and we'll be sure to look into this matter further. If you'd like to discuss your experience in more detail, please reach out to us at enquiries@prestigeflowers.co.uk with some images of the bouquet, and we’ll do our best to assist you. Best wishes, Rosie

Posted 6 months ago

“I was in the process of ordering flowers and at check out the price had increased by £5. I contacted them on the 'chat line' to be told it was £5 extra for the medium sized bunch. Be aware of this happening to you.”

Helpful Report

Posted 6 months ago

Hello Jim, Thank you for your feedback. I apologise for any confusion regarding the pricing of your flower arrangement at checkout. We understand how unexpected price changes can be frustrating, and we appreciate you bringing this to our attention. Your insight helps us improve our communication and ensure clarity for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Katie

Posted 6 months ago

“I choose the biggest bouquet and received a normal one , the flowers were fine but didn’t deserve £50 .”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I'm truly sorry to hear that the bouquet you received did not match your expectations, especially considering the size you chose. We aim to provide excellent value with our products, and it's disappointing to know we fell short in your experience. If you would like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk with your order details; we’d like to assist you. Best regards, Katie

Posted 6 months ago

“Not delivered on the day requested and you don't even apologise. Just blame everyone else but you are the company I paid...”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback with us. I can see that the delivery date on the order was today and I can see that delivery has been made. Warm regards, Rosie

Posted 6 months ago

“Wouldn't really use this service again. Then roses were damaged and bruised.”

Helpful Report

Posted 6 months ago

Hello Jamaal, Thank you for your feedback, and I’m really sorry to hear that the roses you received were damaged and bruised. We always aim for our products to arrive in perfect condition, and it’s unfortunate that we didn’t meet that expectation this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best wishes, Rosie

Posted 6 months ago

“Received a mix of roses and lily's as planned but multiple lily head were broken when the box was opened. Disappointing because it would of been a great gift.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave your feedback. I’m truly sorry to hear about the condition of the lilies upon opening the box. We aim to deliver beautiful arrangements, and it’s disappointing to know we fell short this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 6 months ago

“The flowers did not look like the image on the site and stems were broken. Disappointed that they did not have the wow factor I thought they would for the recipient. Wanted a local florist but could not find one on line. Would not use again as expensive for what they were.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers didn’t meet your expectations and that you experienced broken stems. We strive to provide arrangements that truly impress, and it’s disappointing to know that we fell short this time. I have located your order and can see that this has been resolved with our customer service team. Best wishes, Katie

Posted 6 months ago

“Well done sending your next day delivery via Royal Mail. Only took them 3 days. Flowers are nice, but essentially pointless! Have had much better experience with you in the past. Suggest changing to a more reliable courier”

Helpful Report

Posted 6 months ago

Hello Michael, Thank you for taking the time to share your thoughts. I'm really sorry to hear about the delivery delay you experienced with Royal Mail, and I completely understand your frustration. We aim for prompt service, and it's disappointing to hear that we missed the mark this time. I’m glad to hear you liked the flowers, but I understand how the delay can overshadow that. We appreciate your suggestion regarding our courier service, and we’ll certainly look into more reliable options to ensure a smoother experience for our customers in the future. Best regards, Rosie

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,506 reviews