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Prestige Flowers Reviews

4.5 Rating 268,480 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

4.5

Based on 268,480 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 4th April 2024

Prestige Flowers 5 star review on 29th March 2024

Dr Susan Turner

Prestige Flowers 5 star review on 16th March 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Look nothing like the picture disappointed to say the least”

Posted 3 months ago

Thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and valuable input. We would like to extend our sincere apologies for your disappointment with your recent purchase. We understand that the actual product received did not match the image and that this has left you feeling let down. Your satisfaction is of utmost importance to us, and we are truly sorry for any inconvenience caused. I can see that you have since been in contact with our customer service team. Warm regards, Rosie

Posted 2 months ago

“Ordered 12 Red roses only got 9, delivery arrived on time although flowers and foliage were drying out. Ordered the large bouquet but not happy with it at all. First time customer will stick to local florist next time.”

Posted 3 months ago

Hello, thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 2 months ago

“Ordered for flowers to be delivered on Valentine's day. I've given 2 stars on the basis that the flowers were delivered on time. Such a shame that the flowers have seen better days, when I would expect them to be fresh and vibrant, not wilted and damaged!! Disgusting really. Incredibly disappointing!”

Posted 3 months ago

Hello Barry, thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. A member of our customer support team has been in contact with you regarding this issue. We hope this issue can be resolved. Kind regards, Tom.

Posted 2 months ago

“Ordered over a week in advance to be delivered on a specific day, spent a considerable amount of money on it too, only for my tracking info to tell me a very vague "it's on its way" for the entire day it was meant to be delivered and for it to not have actually been delivered on the day I'd asked for. I mean, it's not like they didn't have time to send it to arrive on time... Incredibly unhappy.”

Posted 3 months ago

Hello, thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Tom.

Posted 2 months ago

“As I write the flowers I ordered have not arrived at destination. The PO told me they would be delivered by 3pm. I'm very surprised because normally delivery service is very good. Anthony Williams.”

Posted 3 months ago

Hello Anthony, thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 2 months ago

“I ordered the standard size and got 3 roses in total. I paid 30 quid for 3 roses and a small bag candy. Do not order from here.”

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 2 months ago

“Ordered for valentines and came promptly and intact and the ordering process was very easy. However, when inspecting the flowers, the picture shown online didn’t match what I received. Only 3 roses and rest made up with standard flowers despite being advertised as a bouquet of roses. I understand rising prices affect everyone but I feel the price was steep for what I got.”

Posted 3 months ago

Hello, thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 2 months ago

“Not impressed with the stat of the flowers, look rubbish! Won't be using Prestige in the future.”

Posted 3 months ago

Hello Liam, Thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 3 months ago

“Ordered a large boquet of flowers, very disappointed. If this is a large boquet I hate to think how many flowers you get for a small bouquet. Tried to add a photo, even though upload 100% it failed to show my picture and would not let me submit my review.”

Posted 3 months ago

Hello Malcolm, Thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 3 months ago

“Very small amount of flowers delivered for the price! Quite dissatisfied”

Posted 3 months ago

Thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate customers like you who speak up and share their concerns. We apologise for any disappointment caused by the number of stems received in your bouquet. This is certainly not the level of service we strive to provide, and we are sorry for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Once again, we appreciate your feedback and sincerely apologise for any dissatisfaction caused. We look forward to hearing from you and resolving this matter to your satisfaction. Kind regards, Ellie

Posted 3 months ago

“Flowers were looked nowhere near as good as they did online. Really disappointed wouldn’t order from here again”

Posted 3 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly value customer opinions and appreciate your honesty. We are genuinely sorry for the disappointment you encountered in finding that the flowers you received did not meet your expectations, and that they did not appear as beautiful as they did online. We understand how frustrating this must have been, and we apologize for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 3 months ago

“Not very good value for money. Stingy on the flowers. 1st time I’ve used them and won’t be using them again. Way better companies out there…”

Posted 3 months ago

Dear Craig, thank you for taking the time to provide us with your feedback on your experience with Prestige Flowers. We genuinely appreciate customers like you who share their thoughts and help us improve our services. We apologise for any disappointment caused, as it is always our aim to provide excellent value for money and ensure every customer receives a beautiful arrangement. We value your business and sincerely hope you will consider giving us another opportunity to exceed your expectations in the future. Please reach out to us directly with any additional feedback you may have, as we are eager to listen and make the necessary improvements. Best regards, Customer Support Team Prestige Flowers

Posted 3 months ago

“The flowers may be good but your web site is probably the worst I have ever come across. After three attempts I very nearly gave up but I persisted but will not do so again. If your site is as bad next time I shall order from another supplier.”

Posted 3 months ago

Dear John, thank you so much for taking the time to provide us with your feedback on Prestige Flowers. We truly appreciate your honesty and value your experience with our website. We sincerely apologise for the difficulties you encountered while navigating our website. Rest assured, we take your feedback seriously, and we are committed to making necessary improvements to enhance your future shopping experience.

Posted 3 months ago

“Payed 35quid for a tiny pot of flowers. Asked for large and everything yet it was just tiny amount.”

Posted 3 months ago

Hello, Thank you for your review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 3 months ago

“Firstly, a great selection of flowers n gifts. But the customer services ( Harvey C ) terse and dismissive. Then, they use royal mail as the courier service which , more frequently than ever, is the shoddiest of all the couriers services. Then, the order is left on the front doorstep on a busy street unsigned for. So, use Prestige if ye don't mind having yer anxiety levels played with”

Posted 3 months ago

Dear David, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We apologise for the negative customer service experience you encountered. That is certainly not the level of service we strive to provide, and we appreciate you bringing it to our attention. We will address this with our team to ensure it doesn't happen again. We understand your frustration with choosing Royal Mail as our courier service. We continuously evaluate our delivery options to provide the best service possible. Your feedback regarding their reliability will be taken into consideration as we make improvements. We sincerely apologise for the inconvenience caused by leaving your order unsigned on a busy street. Our aim is to ensure a smooth and secure delivery process, and we are sorry that this fell short of your expectations. Your feedback is truly valuable to us as we continuously strive to enhance our services. Best regards, Tom

Posted 3 months ago

“Ordered and paid for flowers to be sent to Southern Ireland After four days received notification that in order to send to Southern Ireland it would be an extra £10 there was only one day left to send I cancelled my order”

Posted 3 months ago

Thank you for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We truly appreciate your input and we sincerely apologise for the inconvenience you experienced regarding your order to be sent to Southern Ireland. I have checked the order and can see that our team sent an email the morning before the chosen date. Once again we are very sorry for any disappointment or inconvenience caused. Warm regards, Rosie

Posted 3 months ago

“This bunch of flowers with a pack of dafodill seeds cost £40… absolutely ridiculous. This was the large set. And the box looked less than nice when it arrived. They weren’t in water and I’m absolutely disgusted it cost so much! Never order from them again!”

Posted 3 months ago

Dear Rosie, thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion as it helps us improve our services. We would like to apologise for the disappointment you faced with the bunch of flowers you received. We understand that the absence of water and the appearance of the box were not up to your expectations. We genuinely apologise for any inconvenience caused, as this is not the level of quality we aim to provide. Once again, we sincerely apologise for any disappointment caused, and we want to assure you that we take your feedback seriously. Warm regards, Rosie

Posted 3 months ago

“Please investigate your mobile ordering platform. I’m using an iPhone but after completing the address there is no continue button?”

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate your valuable insight and apologize for the inconvenience you faced. Please contact our team via our live chat facility on our website and they will be happy to help. Best wishes, Rosie

Posted 3 months ago

“The bouquet recieved did not reflect the picture of the bouquet i chose...very few flowers and mainly consisted of foilage”

Posted 3 months ago

Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honest review and value your input. We apologise for the disappointment you experienced with the bouquet you received. We understand that it did not reflect the picture and contained mostly foliage, rather than the desired array of flowers. We sincerely apologise for this discrepancy. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 3 months ago

“Did'nt much like using your site due to it being very muddled with lots of bits here and there instead, for me, it being straightforward to use. The flowers on offer were wonderful thought which is why I persevered.”

Posted 3 months ago

Hello Carol, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 3 months ago

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Prestige Flowers is rated 4.5 based on 268,480 reviews