Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,102 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I paid extra fora large bouquet of flowers. They delivered a tiny bunch that looked like I paid £25 in Sainsburys not £50. I usually use Marks and Spencer’s flowers and will definitely will do so in the future as you get much better value for money. Feel ripped off by Prestige Flowers and very disappointed.”

Helpful Report

Posted 1 year ago

Dear Tim, thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and we apologise for the disappointing situation you had to endure. We are truly sorry that we did not live up to your expectations and that the bouquet you received did not match the value you paid for. We understand how vital it is to receive the quality and size you paid for, and we apologise for falling short in this instance. Once again, we extend our sincerest apologies for any inconvenience caused, and we thank you for bringing this matter to our attention. Kind regards, Katie

Posted 1 year ago

“A very poor delivery service a notification from Royal mail confirming delivery between 10:00 and 14:00, followed by another confirmation that delivery will be by 19:30. Not what I was expecting”

Helpful Report

Posted 1 year ago

Helo Tony, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 1 year ago

“Ordered some flowers for mums birthday slightly disappointed that most of the flower were half dead certainly not worth what I paid for and I won’t be using them again a total rip off”

Helpful Report

Posted 1 year ago

Dear Ian, thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We appreciate your honesty and we apologise for any disappointment caused by the condition of the flowers you ordered for your mum's birthday. We understand that it must have been disheartening to receive poor-quality flowers, especially when you had expected them to be worth the price you paid. Please accept our sincerest apologies for any inconvenience this may have caused. I have located your order and can see that our customer service team are awaiting further photos to look into this for you. Best wishes, Rosie

Posted 1 year ago

“Very disappointed with bouquet nothing like the pictures- poor value for money”

Helpful Report

Posted 1 year ago

Dear Phil, Thank you for taking the time to share your feedback on your recent experience with Prestige Flowers. We genuinely appreciate your openness and honesty in expressing your disappointment with the bouquet you received. We deeply apologise that the bouquet did not live up to your expectations and was not as advertised in the pictures. We sincerely regret any disappointment or inconvenience caused. I have located your order and can see that this has since been resolved. Once again, thank you for bringing this to our attention. We remain committed to providing the best possible service and appreciate your understanding. Best regards, Katie Prestige Flowers Customer Support

Posted 1 year ago

“Although my order arrived on time was not damaged and we'll packed the photo my mother sent me bore little resemblance to the product I ordered. It looked like 3 packs of flowers were bunched together and not really arranged.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We sincerely appreciate your feedback and apologise for any disappointment caused by the resemblance of the delivered arrangement to the one you ordered. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number, some photos of the bouquet and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 1 year ago

“The flowers were for mother’s day and did not meet expectations unfortunately. The bouquet was missing a type of flower, and one flower was visibly dead, yet tied upside down in the bunch. Delivery was as expected which is great, but upon asking for a refund this was refused. I was offered a second bouquet which I also refused, I was then offered the money in credit as a ‘last option’, but still no refund was offered. Some of the flowers died before even blooming also, likely as there was no plant food given. This is very disappointing as I believe a full refund should be offered if they do not meet expectations which they did not. Will not be buying from Prestige flowers again.”

Helpful Report

Posted 1 year ago

Dear Mia, thank you so much for taking the time to share your experience with us. We sincerely appreciate your feedback and apologise for the disappointing experience you had with your Mother's Day bouquet. We understand your frustrations regarding the missing flower and the one that arrived wilted. Our team strives to deliver nothing but the highest quality arrangements, and we sincerely apologise for falling short in this instance. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“I didnt feel in control of my order there were many options already selected in random places over a page, and until the checkout i had no idea how much the order was going to be.”

Helpful Report

Posted 1 year ago

Hello Chris, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 1 year ago

“I paid for large flowers, what end up turning up as the smallest flowers ever! I might aswell have gone to Sainsburys and bought larger flowers for cheaper! Not worth the money.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate customers like yourself who provide valuable input. We sincerely apologise for the disappointment you experienced with the size of the flowers you received. We understand that you were expecting larger flowers and we apologise for not meeting your expectations. This is certainly not the level of service we strive to provide. Once again, we appreciate your feedback and regret any inconvenience caused. Kind regards, Rosie

Posted 1 year ago

“Had this bunch of flowers delivered for mothers day from my son and daughter in law. Initially they looked lovely, however nothing more happened. I followed all the instructions, as I always do when receiving flowers, but they didn't open and just sat in the vase gradually just fading,going floppy and eventually just drying out. Very disappointed and certainly would never use nor recommend them to anyone else. Even the accompanying card was cheap and unimpressive.”

Helpful Report

Posted 1 year ago

Dear Anne, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We genuinely appreciate your input and want you to know that we value customers like yourself who contribute to the improvement of our services. We sincerely apologise for the disappointment caused by the flowers you received for Mother's Day. It is disheartening to hear that they did not live up to your expectations, and we understand how frustrating it must have been to see them fade and dry out. We are very sorry for any inconvenience this may have caused you. Once again, thank you for bringing this matter to our attention. We will do everything we can to make sure that your future experiences with Prestige Flowers are much more enjoyable. If there is anything else we can assist you with, please do not hesitate to reach out. Warmest regards, Katie

Posted 1 year ago

“Ordered large lily and rose bunch. Very sparse. Only 7 roses and two lillies. V disappointing for £40 plus delivery. Was for mum's birthday and was as I can't get to see her due to my operation. Bit embarrassed at what arrived to her home.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We sincerely appreciate your honest comments and want to extend our apologies for the disappointment you encountered with the ordered large lily and rose bunch. We truly understand how important it is to make your loved ones feel special, especially during important occasions like your mum's birthday. We are truly sorry for any embarrassment this may have caused you. This is not the level of service we strive to provide, and we take your concerns very seriously. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“A friend ordered flowers on behalf of both of us for a friend who had been diagnosed with a serious illness. We paid £32.98 (£26.99 plus £5.99 delivery) which we thought would get a beautiful, substantial bouquet. Unfortunately, whilst the quality of the blooms is fine, the quantity is not and did not look anything like the picture. My friend complained and was told it was adequate for a standard bouquet. They offered a £10credit but tbh neither of us trust ordering from there again. We remain extremely disappointed.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate your input and want to sincerely apologise for the disappointment you and your friend have experienced. We understand how important it is to convey your sentiments through a beautiful bouquet, especially during such a difficult time. We apologise that the quantity of the blooms did not meet your expectations and did not resemble the picture provided. Please know that we take your concerns seriously and are continuously working to improve our products and services. Once again, we apologise for any inconvenience caused and appreciate your feedback. We hope to have the opportunity to serve you better in the future. Warm regards, Tom

Posted 1 year ago

“Surely there must be something wrong with their suppliers for all these complaints of poor flowers .I too complained re flowers delivered in poor condition I was offered a £15 reduction on my next order but I would never order again ! I was then offered a new bouquet I requested that it be sent to the lady that actually gifted me flowers as she was so dissapointed that they were unsatisfactory. She received them today and they were better than the previous bouquet no torn roses or lost buds on the lillies however £41 for six roses two lillies and a Teddy is appalling. I think this company needs to change suppliers and their own florist asap.”

Helpful Report

Posted 1 year ago

Dear Wendy, Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We appreciate your honesty and apologize for the issues you encountered with your order. We understand your frustrations regarding the poor condition of the flowers that were delivered initially. It is unfortunate that our suppliers seem to be consistently causing dissatisfaction among our customers. We assure you that we are actively working to address this issue and are actively looking into alternative suppliers to ensure our customers receive the highest quality flowers. We greatly value your feedback and would appreciate any suggestions or ideas on how we can improve our service. Our goal is to provide our customers with exceptional floral arrangements and a seamless experience. Once again, thank you for bringing these issues to our attention. Best regards, Katie

Posted 1 year ago

“I ordered flowers on 14th March for delivery 15th March. They went from Prestige to the post office for delivery on 16th March. Unfortunately, the auto address changed the address to a different location and they then went back to the post office. (i should have double checked). I had to go to the post office website and go through that for redelivery etc. The flowers are due to be delivered today 20th March, god knows what condition they'll be in. This has put me off ordering again. I should have double checked but i inserted the correct address and wasn't anticipating that it would be changed somehow.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for any inconvenience caused by the unexpected address change. Your satisfaction is our utmost priority, and we deeply regret any frustration this may have caused. Rest assured, we take your concerns seriously and will address this issue with our delivery partners to prevent such occurrences in the future. We understand that this experience has left you feeling hesitant about ordering from us again, and we sincerely apologise for the inconvenience. We would greatly appreciate any further suggestions you may have on how we can improve our services and ensure a seamless experience for all our customers. If there are any issues with the flowers due to this, please could you send us some photos to enquiries@prestigeflowers.co.uk with your order umber and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“I’ve ordered a rose freesia bouquet for my friend s 70th birthday. Flowers arrived one day late, not looking their best and not like shown on their website. Tried to contact them by phone and live chat to find out what caused the delay: no one answered the phone and reply on live chat was the following day. They offered a £10 voucher for future orders which is pointless as I shall not use this florist again. Very disappointed”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We sincerely apologise for the disappointment you experienced with your recent order. It deeply saddens us to hear that the Rose and Freesia bouquet arrived a day late and did not meet your expectations in terms of quality and appearance. We understand how important it is for special occasions like your friend's 70th birthday to have a perfect floral arrangement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Received the roses and lily bouquet for my birthday from my nephew and family last Friday. 5 roses and 1 stem of lilies but mostly dried up greenery. Yesterday (Saturday) one rose had drooped and started to turn black. Today (Sunday) 3 more roses had gone the same way. I don't know how much he paid but he has been absolutely ripped off, disgraceful.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate your honesty and bringing this matter to our attention. We sincerely apologise for the issues you encountered with the roses and lily bouquet received for your birthday. We understand the importance of receiving a beautiful and fresh arrangement, and we regret that this was not the case in your situation. We are truly sorry for any disappointment or inconvenience caused. I have located this order and can see that this has been resolved with the customer. Warm regards, Rosie

Posted 1 year ago

“Well. I ordered an afternoon tea package and some beautiful cream roses with a box of chocolates (that was not received with the flowers To be truthful the hamper was very disappointing. Did not have half of what was displayed x. I pain 80 odd pound of which was 17 pound delivery fee To say it was worth every penny I’d have to say absolutely not. Very disappointed to say the least photo of what was received to what was advertised”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback on your experience with Prestige Flowers. We appreciate your honesty and apologise for the disappointment you experienced with the afternoon tea package and roses. We apologise that the box of chocolates was not received with the flowers as intended, and we understand how frustrating this must have been for you. We are truly sorry for any inconvenience caused. If possible, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Thank you once again for bringing this to our attention. We look forward to hearing from you and appreciate your patience in this matter. Sincerely, Customer Service Team

Posted 1 year ago

Hello, Thank you so much for taking the time to provide us with your feedback about your recent experience with Prestige Flowers. We truly appreciate your honest review, as it helps us identify areas where we can improve our services. Firstly, we apologize for the disappointment you experienced with the afternoon tea package and the missing box of chocolates. We understand how important it is for your order to meet your expectations, and we sincerely apologize for falling short in this instance. This is certainly not the level of quality we strive for, and we apologize for any inconvenience this may have caused. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Thank you once again for bringing this matter to our attention. Kind regards, Tom.

Posted 1 year ago

“I feel robbed! Very poor quality and small bouquet. Nothing like the advertised photo and I even paid extra for a large bouquet so expected it to be bigger than the picture advertised. I was wrong certainly not worth the money. I had to go out and buy another bunch of flowers to add to the bouquet so they didn't look small. Hopefully things change, photos that are advertised should be updated so that customers know what they are buying. The delivery was fine came on time but the quality of flowers is just poor. The vase was nice and the chocolates were enjoyed by mum so all is not bad just need to get on top of the size of bouquet situation.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your honesty and the opportunity to address your concerns. We would like to apologize for the disappointment you experienced with the quality and size of the bouquet you received. We understand how important it is for our customers to receive the product exactly as advertised, and we are truly sorry that this was not the case for you. We apologize for any inconvenience caused and for falling short of your expectations. We understand your frustration and acknowledge that the photos we use should accurately represent our products. We will certainly revisit our advertising practices to ensure that our customers have a clear understanding of what they are purchasing. We are delighted to hear that the delivery went smoothly, and that the vase and chocolates were enjoyed by your mum. If you have any further suggestions or if there is anything specific we can do to rectify this situation, please do not hesitate to let us know. Your satisfaction is of utmost importance to us, and we would like to ensure that we address any concerns you may have. Once again, we truly appreciate your feedback and regret that we did not meet your expectations on this occasion. We hope to have the opportunity to regain your trust in the future. Warm regards, Tom.

Posted 1 year ago

“You’d think paying extra for the “large” you would actually receiver a “larger” amount of flowers. Because if what I received was the large style then I dread to think what you’d get as standard. Packaging was squashed in the bottom of a box had to basically re package them myself.”

Helpful Report

Posted 1 year ago

Hello David, thank you for taking the time to leave a review. We are saddened to hear that your recent delivery wasn't treated with the care that our lovely flowers deserve! We've passed on the details of this delivery to our logistics manager - whilst we hope that Royal Mail will handle your box accordingly, unfortunately, due to the delicate nature of the stems in your box we do experience the occasional casualty in transit. Of course, should flowers ever be damaged on their journey to you, please rest assured that we are always more than happy to investigate and resolve this issue Kind regards, Tom.

Posted 1 year ago

Dear David, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We are sincerely sorry to hear that the amount of flowers you received did not meet your expectations. We understand that you expected a larger arrangement when you ordered the large size, and we apologise for any disappointment this may have caused. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“advertising next day delivery,then email telling me they will be delivered tuesday 2 days after the receipents birthday ive used this company several times but alas no more ,paid extra at xmas for the delivery for future flowers ,but not applied at the checkout,let down by false advertising.”

Helpful Report

Posted 1 year ago

Hello Alan, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 1 year ago

“I’ve had my worst experience ordering flowers with Prestige Flowers. The delivery arrived a day late and missed the day of the event, 3/4 of the entire bouquet was wilting as soon as I received it, a lot of the flowers were damaged and/or visibly not fresh. Some of the leaves were already turning yellow. The roses were going black from the first day, and the bouquet did not look like it did in pictures. Much smaller and lower quality. They really did not live up to their name. After plenty of back and forth emails explaining everything in detail and with pictures, all I was offered in the end was a £10 voucher. As almost the entire bouquet did not look presentable, and I paid £40 for my original one, I asked for a new bouquet, of any size, with any flowers, or 3/4 of my money back, but both were declined. I was in a similar situation with Interflora recently, and I received a full refund after my first email. Their flowers are a little pricier, but it’s worth it, so I definitely recommend Interflora over Prestige Flowers.”

Helpful Report

Posted 1 year ago

Hello Ruxi, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Kind regards, Tom.

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,102 reviews