Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,076 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do like your flowers, i have ordered form you in the past but...... on this occasion I placed an order for the March Bouquet medium at £24.99 and then at the checkout I paid £36.48. Not quite sure how that happened. therefore I will not be buying from you again. sorry.”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for taking the time to leave a review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 1 year ago

“My mother was overjoyed with receiving these beautiful flowers on the Saturday before mothers day, but the following day all the roses had drooped. She was most disappointed and called me to say so. The lillies have not come out yet so there's still some hope.... 🤞”

Helpful Report

Posted 1 year ago

Dear Scott, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who take the time to let us know about their concerns. Firstly, we would like to extend our sincerest apologies for the disappointment your mother experienced with the drooping roses. We understand how important it is for flowers to remain fresh and beautiful for as long as possible, especially during special occasions like Mother's Day. Rest assured, we take this issue very seriously and we are determined to find a solution to prevent such occurrences in the future. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 year ago

“The customer service for this company is a complete shambles. Avoid if at all possible. The delivery date given and the delivery date were 11days apart. And even then part of the hamper was missing after having paid extra for the ad ons. Tried contacting them numerous times to no avail . Will not be returning. Extremely poor service. No comeback for customers who need return or refund, as for the price, is wasn't cheap either but definitely was not worth the money .”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate customers like you who provide us with valuable insights to improve our service. We are sincerely sorry for the inconvenience caused by the delivery date discrepancy and the missing item in the hamper, especially after paying extra for add-ons. We understand how frustrating it must have been trying to contact us without any response. We apologise for the poor customer service you experienced. I have located your order and can see that this has since been resolved. Warm regards, Rosie

Posted 1 year ago

“Speed and ease of service is great - has been for years but this time the actual flowers are really subpar. Not often dear old mum complains but she is a little disappointed. The heads of three roses are drooping already (delivered Sat Mar 9 - now Tues Mar 12). Definitely not what the website picture showed. Reading some of the recent reviews it looks like I am not alone.”

Helpful Report

Posted 1 year ago

Hello Simon, thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. A member of our customer support team has now contacted you regarding this issue. we hope this can be resolved. Kind regards, Tom.

Posted 1 year ago

“My son ordered flowers for Mothers day a week in advance and although there is a get out clause that it may not be delivered on day I feel Mother's Day is advertised well in advance . A company that should expect more business at this particular time would be prepared well in advance re on time delivery. I personally would prefer a day earlier than a day late but dont think either should happen on this DAY. The product in itself was lovely but expensive especially with the poor service. Disappointing to say the least.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 1 year ago

“I ordered days ahead of the delivery date (the delivery date was Mother's Day) but the gifts, not just flowers, did not arrive. At the time of writing this Mother's Day was two days ago and the order still isn't with my Mum. I received no updates and am now waiting to hear back from Customer Services. I paid a lot of money for poor service. Ultimately I'm out of pocket but my Mum received nothing for Mother's Day and if it turns up now it will likely not be in great condition.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Kind regards, Tom.

Posted 1 year ago

“Ordered flowers and chocolates for mother's day, 7 days in advance. Items arrived a day later than stated. No tracking notice received to say they would not arrive on time or that the had arrived. Would not use this company again.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 1 year ago

“I ordered the neutral mix for Mother's Day and was really let down with what my mum recieved. They were delivered at a decent time and my mum appreciated the thought, however, there seems to be barely any flowers in the bouquet compared to what was shown on the website and some of the flowers arrived already wilting. I know I could have got a bunch that was much cheaper and fresher from a supermarket. The chocolates didn't disappoint at least. I probably wouldn't order from this site again.”

Helpful Report

Posted 1 year ago

Dear Rachel, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your openness in sharing your thoughts with us. Firstly, please accept our sincere apologies for the disappointment caused by the neutral mix you ordered for Mother's Day. We deeply regret that the bouquet did not meet your expectations and that some of the flowers arrived already wilting. This is certainly not the level of quality we strive to provide. I have located your order and can see that our customer service team was awaiting your reply for some photos of the bouquet to look into this further for you. Best wishes, Katie

Posted 1 year ago

“Received a bunch today and can honestly really disappointed - 5 roses and 2 Lillie's the rest was twigs full of leaves. For the amount of money it cost it was certainly waste of money.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for any disappointment caused by your recent order. We understand how important it is to receive a beautiful bouquet. We sincerely apologise for the subpar quality you received, with only 5 roses and 2 lilies. This certainly does not meet our high standards, and we apologise for any inconvenience this has caused you. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Katie

Posted 1 year ago

“Delivered on time,I went for the large option and very disappointed they are extremely small compared to other florists I have used wouldn't use again”

Helpful Report

Posted 1 year ago

Dear Brad, thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate customers like you who help us improve our services. We sincerely apologise for the issues you encountered with your order. We apologise for the disappointment you felt with the size of the flowers. We always strive to provide our customers with the highest quality and most visually appealing arrangements, and we regret that your expectations were not met this time. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Kind Regards, Katie

Posted 1 year ago

“Received the Rose and Lily bouquet for Mother's day from my son. Very disappointed, already half dead after 2 days. Wouldn't recommend”

Helpful Report

Posted 1 year ago

Dear Julie, thank you so much for taking the time to share your feedback on your recent experience with our Rose and Lily bouquet from Prestige Flowers. We sincerely appreciate your honesty and value your opinion. First and foremost, we would like to extend our deepest apologies for the disappointment you have experienced with the bouquet. It is truly disheartening to hear that it arrived already half wilted after just two days. This level of quality is not up to our usual standards, and we completely understand your frustration. We sincerely apologise for this inconvenience and want to assure you that we take your feedback very seriously. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“I ordered a first bouquet last novembre which was lovely with very fresh flower (over£50) so I thought i would order again this time for a birthday. It almost cot me £40 but this time I didn’t even recognised my order . (Received Saturday, I’ve seen my friend on Monday) there was 2 stems of lilies and 3 poor white roses starting to go brown. Not really what was expected for a medium bouquet. The picture is the one shown on the website.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We genuinely appreciate your willingness to share your thoughts, as it allows us to continually improve our services. We would like to sincerely apologise for the disappointment you encountered with your recent order. We understand that receiving a bouquet that did not meet your expectations is incredibly frustrating, especially after having previously enjoyed a lovely arrangement from us. We are truly sorry for the inconvenience caused by the two lily stems and three fading white roses in your medium bouquet. We strive to ensure that our customers receive the highest quality and freshest flowers, and it is clear that we fell short on this occasion. Please could you send us some photos of the bouquet received to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Not impressed, recieved my Mothers Day flowers at 5.45pm , 6 roses & 2 Lillie’s not looking that fresh, hate to think my son spent his hard earn’t money on these!! It annoys me that flower companies send out flowers like this, it seems to be a question of pack them up and send them out, and collect the money, no real care or value for money!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and are truly sorry for the disappointment you experienced with your Mother's Day flowers. We understand your frustration about receiving the flowers later in the day, as well as their condition upon arrival. We sincerely apologise for any inconvenience this may have caused you and your son. It is not at all our intention to send out flowers that do not meet our customers' expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“After receiving my basket of flowers from my son who lives in Singapore I was very disappointed with them they seemed to be boxed well but it wasn’t just a bit of soil fell out the plants had moved and I had to put three of them back in the planter it’s not a complaint but I do think maybe delivery needs to be looked at”

Helpful Report

Posted 1 year ago

Dear Hazel, thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate your valuable input. We would like to offer our sincere apologies for the disappointment you encountered with your recent flower delivery. It is regrettable to hear that the plants had shifted during transit and required repositioning in the planter. Please rest assured that we take your feedback seriously and will address this issue with our delivery team. Your suggestion of reviewing our delivery process is greatly appreciated. We are constantly striving to improve our services, and your feedback helps us identify areas where we can make necessary adjustments. Once again, thank you for sharing your experience with us. Your feedback is invaluable in helping us provide the best possible service to our customers. Warm regards, Katie

Posted 1 year ago

“I ordered flowers for my nan and for my mother in law paid £5.99 delivery did not arrive the day I selected not happy at all and the other ones I ordered and paid £57 for was 7 roses that looked like they was not fresh very poor service I used these in past and wasn’t the nicest of flowers but they apologised and said they pride on there good products so tried again but would never ever recommend or use this is second time now they’ve charged £57 plus £5.99 delivery for flowers that you could buy for £3 in local shop very disappointing”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“I have used your company a few times but this time I was not impressed with what was received. The first picture is what I ordered (country Garden)and the second picture is what was received. I paid £35 plus delivery for this bunch of flowers and could have got a lot better in a supermarket for 1/3 of the price. I am not impressed!”

Helpful Report

Posted 1 year ago

Hello Tina, Thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Tom.

Posted 1 year ago

“Very disappointed received basically a box of dead flowers obviously I wouldn’t tell them maybe because it’s Mother’s Day the care wasn’t the same as it could be”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 1 year ago

“Flowers ordered for my mum Mother's Day arrived half dead. Leave were dry and dead and flowers wilting. I was very surprised when my Dad told me of their condition as I have used your company many times and never had an issue. Luckily my mum was just very grateful for the gesture! Order number 7781185”

Helpful Report

Posted 1 year ago

Hello Michaela, thank you for taking the time to leave a review. We're really sorry to hear that your initial experience with Prestige Flowers has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“I ordered these flowers for my mum's birthday and they haven't last long.... my mum had received another bouquet of flowers from a different company and they lasted longer and they were cheaper.... I paid alot for these flowers I don't expect them to last 3 days and start dying”

Helpful Report

Posted 1 year ago

Hello Melanie, Thank you for your review. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Kind regards, Tom.

Posted 1 year ago

“5 roses with 2 stems of Lilly doesn't make much of a display and two roses are already wilted in less than 24 hours. Supermarkets provide better bouquets and are much cheaper. Sent to mum by my brother for Mothers Day. Nothing like what he usually sends, he will not be happy!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We're really sorry to hear that your initial experience with Prestige Flowers has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! Kind regards, Tom.

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,076 reviews