Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,172 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,172 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“What a nightmare, 3 days to place order, still no reply from chatbot, website a bit antiquated, could do with an update”

Helpful Report

Posted 1 year ago

Thanks so much for your feedback Angus, we really appreciate you taking the time to let us know about your experience. We are sorry for the difficulties you had when trying to place your order, it should never have taken that long and we are sorry the chatbot was not responding. We understand your concern with regard to our website's user experience, and we will be sure to look into an update. Warm regards, Tom

Posted 1 year ago

“Pictures very decieving, ordered large but very week looking bunch of flowers just loose and limp see daylight all through them not compact at all tesco had better ones also the surprise was ruined as they arrived a day earlier than what I ordered”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your feedback about your experience with Prestige Flowers, Mr Collins. We deeply appreciate you taking the time to let us know about your experience. We apologize for the disappointment you experienced and the ordered large bunch of flowers were not compact and weak-looking. We understand the surprise was ruined as they arrived a day earlier than originally ordered. Please could you contact us at enquiries@prestigeflowers.co.uk with some photos of the bouquet and your order number? Best wishes, Rosie

Posted 1 year ago

“My friend very kindly sent me some flowers. They lasted 4 days before they started dying off. By the end of the week they were mostly dead and had to be thrown away.... Prestige policy is to let them know within 3 days or they won't replace. Very poor quality flowers.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, Susan. We are so sorry to hear that the flowers we sent to you didn't last more than four days and had to be thrown away. Our offering is normally of a much higher quality and it's very disheartening to hear that this wasn't your experience. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

“I ordered flowers for my mum when they came they were dead. I was asked to send pics and did so, they sent another order but after 2 days they were dead i would never buy from here again”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us. We appreciate you taking a moment to let us know about this. We apologize that your order was not satisfactory. We take pride in our flowers and understand your disappointment in not receiving the quality of the product you expected on such an important occasion. I will feed this back to our Florist Manager. Again, we appreciate you taking the time to provide us with your valuable feedback.

Posted 1 year ago

“Very frustrating as unclear as to the delivery date although assured [by chat] that a purchase made on Thursday would be delivered by Saturday although the receipt stated Tuesday. I will write a further review upon receipt of the flowers when the rating will improve if delivered as promised”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your review, Gino. I'm truly sorry for the confusion you experienced regarding the delivery date of your purchase. I have located your order and can see that this has been amended back to delivery on Saturday. Best wishes, Katie

Posted 1 year ago

“Confusing check out with over layered options. Final price not clear for payment. Will not use again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Ross. We appreciate you taking the time to let us know about your experience. We apologize for the confusion and difficulty you experienced when checking out. We understand that it can be difficult to figure out when there are too many options. We're sorry that the final price wasn't clear for you. I will feed this back to our team. Thank you again for your feedback.

Posted 1 year ago

“Very poor representation of the arrangement advertised as to what was delivered. Made a complaint and poor response received. Will not be ordering from this company again and as a florist abroad I am dismayed that the ‘arrangement’ received was even implied as no ‘evidence of quality issue’! Three pink roses, a couple of yellow freesias and all white otherwise! Sparse in nature even though a medium bouquet ordered. Do not touch this company if you value your money or actually want the recipient to be overjoyed with the gift!”

Helpful Report

Posted 1 year ago

Thank you for letting us know about your experience, Sarah, we really appreciate it. We are so sorry for what happened, and this is certainly not the impression we want to give our customers. We want to provide high-quality arrangements and positive experiences to all of our customers. We would like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Warm regards, Tom

Posted 1 year ago

“I just had the flowers I ordered delivered at my friend’s house and the one star is for the delivery that was on time. There was no resemblance between the bouquet I ordered on line and the bunch of flowers delivered. It had mostly roses in them and did not look like it was from the luxury flower catalogue. Very dissappointing to say the least!”

Helpful Report

Posted 1 year ago

Thank you Annari for taking the time to let us know about your experience. We apologize for the lack of similarity between the bouquet you ordered and what was delivered, that certainly must have been disappointing. Could you tell us a little more about your order so that we can investigate the issue further to ensure that something similar does not happen again in the future? We would love the chance to make things right and appreciate your feedback. Best wishes, Katie

Posted 1 year ago

“This is a review of the website and not the flowers as I haven't received them yet. The website is terrible. Trying to order things has taken me two whole days as pressing the 'order now' or 'pay now' or checkout buttons just seemed to send the site into a frenzy and I was returned umpteen times to the screen before, it was frustrating. I am not really sure why I persevered except I got the bit between my teeth and made it my mission to get through to the checkout screen! I seriously doubt that the flowers will turn up, and they probably won't look anything like the pictures, but that will be on me for being so pig-headed as to keep trying. I would suggest that you only try to book flowers through this website if you have the same obstinate character as I. Good luck and may your flowers arrive as wanted and on time.”

Helpful Report

Posted 1 year ago

Thank you Jo for taking the time to share your experience with us. We apologize that our website caused so much frustration for you and understand that you may feel doubtful whether the flowers will turn up as expected. We take your feedback seriously. I have located the orders and can see that the bouquets were delivered as requested. Again, we thank you for providing valuable feedback and we would really appreciate your help to improve our service.

Posted 1 year ago

“Used to get a beautiful bunch, now they just arrived dead or nothing like what you've ordered.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us here at Prestige Flowers. We apologize for the issues you experienced with the flowers you ordered. We understand how disappointing it must have been to receive a dead bunch or something that was not what you ordered. We value all of our customers and want to ensure they all have the absolute best experience when they choose to shop with us. We'd like to know more about your experience so we can make sure these issues don't happen in the future. Could you please provide more detail on what happened and how we can make it right for you? Once again, we apologize for the not-so-great experience this time and we hope you'll give us the chance to make you proud to be a Prestige Flowers customer. Thank you for your feedback - it means a lot to us.

Posted 1 year ago

“Lovely flowers but this does not look at all like a large bouquet that I paid extra for. Looks barely like a medium! Some of the flowers are already browning on the edges too which is such a shame for a fresh bouquet only just delivered today….”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Prestige Flowers. We appreciate your feedback and we are sorry to hear about what happened with the bouquet. We would like to make things right and make sure that your experience is improved - please let us know what we can do to make that happen. Again, thank you for bringing your thoughts to our attention, it is greatly appreciated.

Posted 1 year ago

“Easy to order and delivered in quick time, BUT I chose the large option and I am disappointed in the size of the flowers that turned up. With a card and delivery this cost £45 and has less flowers than the marketing photo. I would not use again.”

Helpful Report

Posted 1 year ago

Hello, We thank you for your honest review and feedback of Prestige Flowers. We appreciate your taking the time to let us know of your experience. We are sorry that your large option of the flowers didn't meet your expectations. We understand your concerns about the flowers being smaller than shown in the marketing photo. £45 for a card and delivery for such a small product is an unreasonable price. We value your patronage and would like to make things right. What do you think would make up for your unpleasant experience? We are always open to suggestions.

Posted 1 year ago

“I had flowers delivered to me today. Some of the rose petals already falling off and discoloured. And the sender stated they should have been a big bunch... i received 3 roses and 3 gerberas and the foliage.”

Helpful Report

Posted 1 year ago

Thank you so much, Farhana, for taking the time to let us know about your experience with Prestige Flowers. We greatly appreciate this feedback and sincerely apologize for the discoloured petals and the lack of proper quantity of flowers delivered. We want to make sure you have the best experience when ordering with us, and we're really sorry yours wasn't up to par. Would you be so kind as to provide more details about the situation so we can figure out how to make things better in the future? We'd really appreciate it!

Posted 1 year ago

“Beautiful flowers in planter. When we opened box all the soil had fallen out. Obviously box had been thrown about by Royal Mail. Even packet of biscuits were covered in soil. There must be a better way of making the flowers more secure. We had to sweep soil up off the carpet. So disappointing. Usually I have been very satisfied with my orders.”

Helpful Report

Posted 1 year ago

Thank you Joyce for taking the time to share your feedback for Prestige Flowers. We are sorry to hear about the distress this poor handling of the box has caused. It is certainly disappointing to receive your order in such condition! We strive for excellence in our service and apologize for any inconvenience caused. We definitely want to make things better for you in the future. Is there anything we could do to improve our service? We appreciate the fact that your past orders have been satisfactory and hope to provide you with a similarly positive experience in the future. We look forward to hearing from you soon.

Posted 1 year ago

“Just did not look like pictures different colors and flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. From the photo you have provided, this doesn't appear to be an order from us, Prestige Flowers. I do apologise.

Posted 1 year ago

“Not easy to navigate - nearly gave up”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team.

Posted 1 year ago

“I ordered flowers for friends anniversary, for next day delivery. They arrived a day late and I think they are disappointing and certainly not value for money. I ordered rose and Lily bouquet, it had 5 roses and 1 Lily that had the shortest stem it didn’t even reach the top of the vase!! I emailed customer service without success I wish I’d stuck to my gut feeling and used interflora. I will not use this company again”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Prestige Flowers, Sharon. We apologize for the mishandling of your order, and we're sorry that the bouquet you received was so disappointing. We understand your frustration and your choice to not use our services again. We understand that in this instance we failed you, and we would love to make things right if you give us a chance. Please let us know how we can improve your experience and make it up to you.

Posted 1 year ago

“Use Prestige Flowers every now and again for special occasions as the bouquets are just wow! Unfortunately on this instance I was fairly disappointed as the flowers were not fresh as they usually are. Rose tops were very soft upon delivery and have now fallen apart after 2 days. Definitely not what I would expect from a £40 flower bouquet”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know your experience with Prestige Flowers. We appreciate you taking the time to write your review and are very sorry to hear about your disappointment with the bouquet. We take pride on delivering fresh, beautiful bouquets and are sorry we have fallen short this time. I have contacted you via email to look into this. Best wishes, Ellie

Posted 1 year ago

“Do not try and use the help button, oh and first flowers arrived dead”

Helpful Report

Posted 1 year ago

Thank you so much Craig for taking the time to let us know about your experience with Prestige Flowers. We apologize for what happened with your order, and we understand how frustrating it can be when something like that occurs. I can see that a replacement bouquet was arranged for your first order. Best wishes, Katie

Posted 1 year ago

“Delivered on the correct day however they sent old flowers. You can see the roses either got "hurt" on transportation or they were old already. It doesn't look at all as nice as the picture. Won't buy it again.”

Helpful Report

Posted 1 year ago

We are very sorry to hear about your experience with Prestige Flowers. Thank you for taking the time to share your feedback. We are sorry that your flowers were not as fresh as they should have been and that they had been damaged in transit. We apologize that your purchase did not meet your expectations and we want to make sure this does not happen again. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and our customer service team would be happy to look into this. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 273,172 reviews