Name: Prestige Flowers
Rating: 4.42

“A tiny bunch of flowers you would pay around £5 for in the supermarket and when they arrived they were discoloured and looked like they were dying. I would have been better off buying a bunch from the supermarket. I paid over £30 for the flowers and they look like they were a discounted, last min pickup from the supermarket rather than a £30 bouque I bought as a present. Massively disappointed.”

Helpful Report

Posted 1 year ago

Hello, I’m very sorry to hear about your experience with the flowers you received. It’s disheartening to learn that they didn’t meet your expectations, especially when they were meant to be a special gift. We always aim to provide fresh, beautiful bouquets that reflect their value, and it’s disappointing to hear that we fell short this time. Your feedback is invaluable, and I appreciate you taking the time to share your thoughts. I have located your order and can see that a replacement bouquet has been arranged for delivery tomorrow. Best regards, Tom

Posted 1 year ago

“We received our order today, very disappointed with the size of the bouquet for the price! I feel embarrassed to give these as a thank you gift which we all put in for, could have got a huge bouquet elsewhere for the price we paid!! don't be ripped of people!!”

Helpful Report

Posted 1 year ago

Hello Gemma, I’m truly sorry to hear that you were disappointed with the size of your bouquet. I understand how important it is for gifts to make a good impression, and it’s regrettable that we didn’t meet your expectations this time. We strive to provide quality flowers that reflect great value, and I appreciate your feedback as it helps us to continue improving. I can see that our team is awaiting your reply to look into this for you. Best wishes, Tom

Posted 1 year ago

“Always delivered on time and good quality. The delivery membership package is well worth it too. Far better value than most rivals”

Helpful Report

Posted 1 year ago

Hello Helen, Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re satisfied with our timely deliveries and quality products. Best wishes, Tom

Posted 1 year ago

“If I want my flowers delivered in a box, I would pick that option. Why is there nothing that explicitly says FLOWERS DELIVERED BY ROYAL MAIL?? I would have delivered them myself! Flowers looked half dead - nothing like on the picture. Fail.”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your experience with the delivery of your flowers. I understand how frustrating it must be to receive them in a condition that doesn’t match your expectations, and I apologise for any inconvenience caused. We do state on the website that we use Royal Mail for our deliveries. Given the nature of our operations and the varying distances our bouquets travel, we have made it a priority to protect the delicate blooms during transit. Therefore, we have adopted the practice of delivering our bouquets in boxes. While we understand that the experience of receiving an open bouquet may be missed when it arrives in a box, we firmly believe that this method is essential to guarantee the lasting enjoyment of our floral arrangements. If possible, please send us some mages of the flowers and we would be happy to look into this for you. Our email address is enquiries@prestigeflowers.co.uk. Best wishes, Katie

Posted 1 year ago

“If I want my flowers delivered in a box, I would pick that option. Why is there nothing that explicitly says FLOWERS DELIVERED BY ROYAL MAIL?? I would have delivered them myself! Flowers looked half dead - nothing like on the picture. Fail.”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your experience with the delivery of your flowers. I understand how frustrating it must be to receive them in a condition that doesn’t match your expectations, and I apologise for any inconvenience caused. We do state on the website that we use Royal Mail for our deliveries. Given the nature of our operations and the varying distances our bouquets travel, we have made it a priority to protect the delicate blooms during transit. Therefore, we have adopted the practice of delivering our bouquets in boxes. While we understand that the experience of receiving an open bouquet may be missed when it arrives in a box, we firmly believe that this method is essential to guarantee the lasting enjoyment of our floral arrangements. If possible, please send us some mages of the flowers and we would be happy to look into this for you. Our email address is enquiries@prestigeflowers.co.uk. Best wishes, Katie

Posted 1 year ago

“Absolutely disgraceful. The flowers turned up half dead looking nothing like the photo. And the customer service team are as shocking as the state of the flowers. I ended up buying a much nicer bouquet for a quarter of the price from Tesco!”

Helpful Report

Posted 1 year ago

Hello Sadie, I’m very sorry to hear that your experience fell short of expectations. It’s truly disappointing to receive flowers that don’t match their description, and I understand how frustrating that can be. Customer satisfaction is crucial to us, and I regret any inconvenience caused by both the condition of your bouquet and our customer service. We take your feedback seriously and are always looking for ways to improve. Best wishes, Katie

Posted 1 year ago

“Was very impressed with the wonderful selection of flowers plus gifts available. Thank you. Eileen Doherty”

Helpful Report

Posted 1 year ago

Hello Eileen, Thank you for your fantastic 5-star review! We’re delighted to hear that you enjoyed our wonderful selection of flowers and gifts. Best wishes, Tom

Posted 1 year ago

“The flowers that my friend received for her Birthday from me . I chose the medium bouquet of roses and lillies. It came with slimy tissue around the stem and the lillies probably won't open they are blackened and so are the roses. So really disappointed and won't recommend this company”

Helpful Report

Posted 1 year ago

Hello Donna, I'm truly sorry to hear that the bouquet you sent for your friend's birthday did not meet your expectations. It's disheartening to learn that the flowers arrived in less-than-perfect condition, and I completely understand your disappointment. Your feedback is invaluable to us, and we’re committed to resolving these kinds of issues. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“My friend sent me the roses and lilies flowers and I feel so bad for her as they are definitely not what’s shown in pictures or on the website and definitely not worth what she paid for them. I tried to take a photo of the wilting flowers but surprise surprise couldn’t be uploaded after a few times of being told to try again I gave up . These flowers were only delivered a day ago and are nearly dead already. So I definitely would not recommend anyone to use this company”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear that the flowers from your friend didn’t meet your expectations. It’s disheartening when the quality doesn’t reflect what we promise, and I completely understand your frustration regarding the condition of the flowers so soon after delivery. Your feedback is extremely valuable in helping us improve our services. If possible, we kindly ask that you send us some photos via email at enquiries@prestigeflowers.co.uk. This will allow us to investigate further. Please include the delivery details and use 'REVIEW' as the subject line. Best wishes, Katie

Posted 1 year ago

“Very disappointed. Ordered pink sunshine bouquet and got catfished. Roses were not pink, they were white/green and where were the pink flowers? It was certainly missing the pink element and did not get what I expected in terms of description and value”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear that your experience with the pink sunshine bouquet was not what you expected. It's understandably disappointing when the flowers delivered don’t match the description, and I completely understand your frustration about missing the pink element. Your feedback is invaluable for us in improving our service and offerings. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“payed for next day delivery and everything and hasn’t turnt up on time”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that your order didn’t arrive as expected. Paying for next-day delivery and not receiving it on time is understandably frustrating, and we appreciate you letting us know about this issue. Your feedback is essential for us to improve our service. I can see that our customer service team has responded to your email and advised further. Best wishes, Katie

Posted 1 year ago

“The bouquet ordered for my Mums 70th delivered yesterday is disappointing… image on website does not reflect the number of stems delivered despite paying extra to upgrade to large. 4 each of tulip, carnation, roses and one tiny sprig of gypsophila. Given the price paid, would have been better off getting some from the local garage. Not disputing the quality the flowers are lovely but customer service reply with standard cut and paste responses and won’t acknowledge what the issue is. Have used Interflora for years will be going back to them”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that your experience with the bouquet for your Mum's birthday was disappointing. It's frustrating when what you receive doesn't match your expectations, and I completely understand your feelings about the value for money. While I appreciate your kind words about the quality of the flowers, I regret that our customer service seemed impersonal in this instance. Your feedback is important to us, and I will ensure it reaches the right team to improve our communication going forward. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 year ago

“Very disappointing flowers didn’t look great when they arrived but thought they would perk up when trimmed WRONG looked dead and ready for the bin by day 6 apparently if you want to complain you must do this by day three but they only tell the sender this not the receipient so nothing they will do will never use this company!!!”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear about your experience with the flowers; it’s always disheartening when expectations aren’t met. I understand how disappointing it must be to see them not thriving as hoped. Regarding our complaint policy, I apologise for any confusion—our aim is to be as clear as possible to both senders and recipients. I appreciate your feedback and will ensure it’s shared with our team as we constantly strive to improve. Best wishes, Katie

Posted 1 year ago

“Great selection great price and great service .”

Helpful Report

Posted 1 year ago

Hello Mike, Thank you for your fantastic 5-star review! We’re thrilled to hear that you enjoyed our selection, prices, and service. Your support means the world to us! Best wishes, Tom

Posted 1 year ago

“BLOOMING HELL! Disappointing that such beautiful flowers are misrepresented and advertised. My selection of a very simple bouquet of tulips and gypsum has specific meaning as an expression of my gratitude and love to someone incredibly special. The most haphazard bunched up stems of tulips with a hint of gypsum was delivered. +ve's: delivered on time! Speedy response online to customer complaint! BUT! I remain completely infuriated and I AM NOT 100% SATISFIED! Both the service, experience and less-than-expertly-arranged flowers! I agree to pay for the cost price of the flowers, but expect a refund of the florist costs.”

Helpful Report

Posted 1 year ago

Hello Tarryn, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that the flowers did not meet your expectations, especially for such a meaningful occasion. It’s disappointing when the intended expression of gratitude and love falls short, and I truly understand your frustration. I appreciate your acknowledgement of our timely delivery and responsive customer service, but I regret we couldn’t achieve your vision with the arrangement. Your comments regarding the quality and presentation of the flowers will certainly be taken into consideration as we strive to improve our offerings. Best wishes, Katie

Posted 1 year ago

“excellent service lady on the phone was very helpful Thankyou”

Helpful Report

Posted 1 year ago

Hello Carole, Thank you for your wonderful 5-star review! We’re so pleased to hear that our team provided helpful service when you needed it. Best wishes, Tom

Posted 1 year ago

“Absolutely! Shockingly bad I ordered what I thought was a beautiful bunch of roses and lilies medium size. What I got was six dead wilted roses and three lilies All I have been offered is another bunch of flowers I don't want/need another bunch of flowers. I want a refund and they are refusing”

Helpful Report

Posted 1 year ago

Hello Natalie, I'm truly sorry to hear about your experience with the flowers you received. It's disheartening when expectations are not met, especially when you were hoping for something special. I understand your frustration regarding the resolution offered. I can see that our team is awaiting your reply via email. Best wishes, Katie

Posted 1 year ago

“Flowers were nice but went with Prestige as offered next day delivery. Instead it took two days and missed the occasion they were required for. Wont use again unfortunately.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear that your delivery did not arrive as promised. I understand how disappointing it can be when flowers miss significant occasions, especially when next-day delivery is expected. Your experience is important to us, and we will take your comments seriously to enhance our service in the future. Best wishes, Rosie

Posted 1 year ago

“I have used prestige flowers many times now, sometimes very last minute. They have always delivered on time, everytime. I’ve referred many of my friends, and they all have had the same experience.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your amazing 5-star review! We're delighted to hear that you've had such a positive experience with us and appreciate you referring your friends. Best wishes, Tom

Posted 1 year ago

“Beautiful”

Helpful Report

Posted 1 year ago

Hello Tasha, Thank you for your beautiful 5-star review! We’re so glad you loved your experience with us. Best wishes, Tom

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

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