Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.82

4.8 Rating 46,298 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Great, good prices and great service 👍”

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Posted 7 months ago

“Parcel door stepped on Christmas Eve, only recently got back to work and realised that I hadn’t received given the amount of deliveries received for Christmas ect. Out right refused to do anything about it, delivery picture being fully closed front door, marked as delivered to myself and have proof of not being in at the time. Down over £100 and looking elsewhere for the same product.”

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Posted 7 months ago

Hello Adam We’re sorry to read your review and to hear about the issue you experienced. Our records show that the parcel was marked as delivered on Christmas Eve with a delivery photo provided by the courier. Unfortunately, we were only notified about the issue some time after the delivery date, which meant the timeframe for us to raise a formal investigation with the courier had already passed. Despite this, we still wanted to try and help resolve the situation where possible. As the item is no longer in stock, we offered in-store credit as a gesture of goodwill to the value of the order, even though the delivery was confirmed by the courier and the notification was received outside of the courier’s investigation window. We’re sorry that this outcome was not the one you were hoping for and appreciate your feedback. Kind regards PTW

Posted 6 months ago

“Brand new piece of equipment load of settings on it easy to use”

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Posted 7 months ago

“Trusted company with excellent price range many times you can have great deal on something you looking for”

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Posted 7 months ago

“Competitively priced genuine Makita cases, promptly delivered. I would highly recommend this merchant.”

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Posted 7 months ago

“Searched around but found power tool world good prices and kit I wanted. did have a hick up with delivery but to there credit it was sorted. Happy and would use again.”

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Posted 7 months ago

“not used this yet but would expect to be good”

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Posted 7 months ago

“strait forward battery charger”

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Posted 7 months ago

“Excellent company to buy tools from, no hassle and fast delivery. Will definitely use again.”

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Posted 7 months ago

“East to use web site with competative pricing”

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Posted 7 months ago

“I’ve brought a few products and the service has been excellent every time”

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Posted 7 months ago

“Quick delivery no hassle at all.”

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Posted 7 months ago

“Always a good company to deal with,great competitive prices.”

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Posted 7 months ago

“Great prices and quick arrival of well packaged goods that were what they say they were - not always the case with some other tool suppliers. Excellent.”

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Posted 7 months ago

“Always meet my expectations”

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Posted 7 months ago

“Good service thanks”

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Posted 7 months ago

“You have an excellent customer base and prices”

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Posted 7 months ago

“Great product a great price”

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Posted 7 months ago

“I never actually received mine from PTW - it was delayed massively for some reason and then returned to PTW as my address was corrupted and the courier couldn't deliver it. I received a refund minus £10, so won't be buying from PTW again”

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Posted 7 months ago

Hello David We’re sorry to hear about your experience. Our records show that the parcel was returned to us because the delivery address provided at the point of purchase was incorrect, which meant the courier was unable to complete delivery. Once the item was returned, a refund was issued minus the original delivery charge, as is standard practice for returned shipments. We apologise for the inconvenience this caused and appreciate your feedback. We always recommend double-checking the delivery details at checkout to help ensure a smooth delivery. Kind Regards PTW

Posted 6 months ago

“I found the tools I needed easily and at a great price. Beware, there are many fake tools out there that appear cheap but as they say, buyer beware. I totally trust Power Tool World and received great service”

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Posted 7 months ago

Power Tool World is rated 4.8 based on 46,298 reviews