Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.82

4.8 Rating 46,336 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“This has been the worst experience I’ve ever had. I will never buy from you again. I only ordered twice, and both times were a disaster. The first parcel took 8 days to arrive, and the second one took two weeks—and I still had to chase it down myself at the DHL depot just to get it. DHL, your delivery partner, is just as bad. Power Tools World’s customer service is basically nonexistent. They never answer the phone, and after waiting 10 minutes on hold, they just hang up. Emails? No response at all. Overall, this deserves zero stars from me. An unbelievably frustrating and unprofessional experience.”

Helpful Report

Posted 9 months ago

Hi there, I’m really sorry to hear your experience hasn’t met your expectations. We take all feedback seriously and are looking into how this happened so we can improve. We’ll escalate this to our delivery and customer service teams to investigate what went wrong and follow up with any needed actions. Thanks for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 9 months ago

“Best price on internet, delivered without issues and on time”

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Posted 9 months ago

“They ignorant”

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Posted 9 months ago

Hi there, I’m really sorry to hear your experience hasn’t met your expectations. We take all feedback seriously and are looking into how this happened so we can improve. We’ll escalate this to our team to investigate and follow up with any needed actions. Thanks for your patience while we sort this out. Kind regards, Team Power Tool World

Posted 9 months ago

“Utterly dreadful. Will never use this company again.”

Helpful Report

Posted 9 months ago

Hi there, I’m really sorry to hear your experience hasn’t met your expectations. We take all freedback seriously and are currently working to improve areas which have already been highlighted. Kind regards, Team Power Tool World

Posted 9 months ago

“Good price and fast delivery. But after sales let down by ignoring my requests for help with registering for warranty (Makita)”

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Posted 9 months ago

“Delivery was good but no reply to phone call or two emails, which is poor. Better communication = 5 stars”

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Posted 9 months ago

Hi Rbert, We’re sorry for the lack of response to your calls and emails. That isn’t the experience we want to provide. We are currently working to improve communication going forward. Thank you for bringing this to our attention. Kind regards, Power Tool World Team

Posted 9 months ago

“Used this firm because they were the cheapest, better than Amazon. Website was simple and ordering was easy and I didn’t need to open an account. I was kept informed throughout the sale to delivery”

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Posted 9 months ago

“Power tool world website was straightforward and delivery went well. A reliable company”

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Posted 9 months ago

“The ordering and delivery was very efficient and it was good to have a date for the order in advance so that we could be sure to be available for receiving it.”

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Posted 9 months ago

“Great service”

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Posted 9 months ago

“Quick delivery and great prices”

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Posted 9 months ago

“I recently purchased a second DeWalt tyre inflator from power tool world for my son. I found the price was better than the other sellers I had reviewed and the service was excellent it was also free next day delivery which for me made a big difference compared to many other sellers.”

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Posted 9 months ago

“As ever, delivered on time and just what I wanted. Very reliable company thta I would highly recommend”

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Posted 9 months ago

“More than excellent service, price, delivery, communication. One of the best tool seller.”

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Posted 9 months ago

“Great service”

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Posted 9 months ago

“Excellent service,great price and product, let down by 2nd party delivery service”

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Posted 9 months ago

“Very fast efficient service just a pity the delivery company was not as efficient”

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Posted 9 months ago

“Good price excellent service”

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Posted 9 months ago

“I was the customer, but listed my son as the recipient because I was not there. In the end, I received an invoice in my son's name, although I made the payment. My requests to make changes to the invoice were refused.”

Helpful Report

Posted 9 months ago

Hello Serhii Thank you for your feedback. We’re very sorry for the frustration this caused. Because the order was placed with your son listed as the recipient, our system automatically generated the invoice under the same name. For security and compliance reasons, we are required to issue invoices exactly as the information is provided at checkout, and we’re not able to modify the billing name after an order has been completed. We understand this wasn’t the experience you hoped for, and we truly appreciate you bringing it to our attention. If you place another order in the future, please ensure your own name is entered in the billing section—we’ll be happy to assist with anything you need. Thank you again for your understanding.

Posted 9 months ago

“Good price and delivered quickly. Well informed on the delivery process as well.”

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Posted 9 months ago

Power Tool World is rated 4.8 based on 46,336 reviews