Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.82

4.8 Rating 46,347 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Great service, no hassle, product delivered in good time. The only comment I would make is I had no communication after the order confirmation so was unclear as to when to expect delivery.”

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Posted 10 months ago

“I liked the store; I bought two machines at a very good price, and they arrived within the estimated timeframe.”

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Posted 10 months ago

“Very easy to deal with online and order was received quickly.”

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Posted 10 months ago

“Needed a drill quick and power tool world done that for me. Thanks for great service.”

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Posted 10 months ago

“Power tool world is a great company and fast shipping !! Will definitely deal with them again. Thanks”

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Posted 10 months ago

“Excellent service and competitive prices”

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Posted 10 months ago

“Well, to be totally honest, the service and the product are second to none! Really excellent! We could all do with better pricing but that’s life ! And your prices are very competitive so 10 out of 10 I will be back! Best regards”

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Posted 10 months ago

“The battery was shipped a little later than the offer, but the delay was minor. Well packed, delivered without problems.”

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Posted 10 months ago

“Good price”

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Posted 10 months ago

“Very good”

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Posted 10 months ago

“Great products at fair prices. However, I feel the postage costs are high which make them less competative.”

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Posted 10 months ago

“Very happy, no issues”

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Posted 10 months ago

“fast delivery thanks”

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Posted 10 months ago

“Great price and quick delivery of a great product.”

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Posted 10 months ago

“Placed order few weeks ago, had email to say dispatched, DHL said they have cancel request on there system, trying to get hold of this company is difficult, no replies to email, phones just keep ringing... now waiting on what to do next..”

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Posted 10 months ago

Hi Dale, We’re really sorry for the trouble with your order and the difficulty contacting us. This isn’t the experience we aim to provide. We’ll investigate the dispatch and carrier issues with DHL and ensure someone gets back to you promptly to sort this out. We’ll be in touch directly to resolve. Kind regards, Power Tool World

Posted 9 months ago

“Had some difficulties with delivery but got it still in good time. Good tools and good customer service.”

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Posted 10 months ago

“Great service and delivery on time and great product would highly recommend them”

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Posted 10 months ago

“This is the second time we have purchased a Makita product from them and they are now our preferred supplier.”

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Posted 10 months ago

“Hi Guys, Sorry to be critical but when I repeatedly tried to complete the return template to return the cutter for the above reason, it wouldn't send. So after trying several times to complete the, on line returns template, over a period I gave up and emailed you. You replied to my email in good time, saying that someone will contact me within 48hrs, When I was contacted by one of you help team, the guy said take a photo of the tool and email it to P.T.W. Unfortunately I struggled to do this. I can't actually remember if I did manage to send a photo or not, but it wouldn't show any detail if I did, (see above), therefore I gave up, exasperated that I couldn't use the tool as intended, and couldn't get any joy from P.T.W. to resolve the problem, because your correspondence system just stopped with no explanation. I know it is only a small, piddling order for an international operational concern such as yours, but that doesn't help me. On the other hand to me, it is a small, piddling problem, that is easy to sort out for any size of company with a customer satisfaction based ethos. Kind Regards, but disappointed Paul James”

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Posted 10 months ago

Hi Paul, We’re really sorry for the trouble you had with the return process and the subsequent lack of clear contact. This isn’t the experience we aim to provide. We’ll review our returns flow and communication to prevent this from happening again. We will be in touch directly to get this resolved. Thank you for letting us know, and apologies again for the frustration. Kind regards, Power Tool World Team

Posted 10 months ago

“Rubbish delivery service Very frustrating”

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Posted 10 months ago

Hello Simon, We’re really sorry about the delay and the hassle with the delivery. This isn’t the experience we want for our customers. We’ll look into what happened with the delivery and work on improving timing and communication. Thank you for letting us know. Kind regards, Power Tool World

Posted 10 months ago

Power Tool World is rated 4.8 based on 46,347 reviews