Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,981 Reviews

97 %

of reviewers recommend Power Tool World

Visit Website

Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no communication, no refund for postage and have to pay for postage to make a return will never use this company again for tools”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We are sorry to hear you are not satisfied with the returns service we provide for unwanted/incorrectly purchased items. We can see you raised a return through your account with us and one of the Customer Service Team responded on how to resolve this for you. Looking into this, we cannot see you had raised your dissatisfaction at the time of actioning this for you, whilst our team are ready and want to help as best as possible, we would need you to work with us to help as best we can. If you wish to contact us further on this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“As listed with quick delivery, Great.”

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Posted 1 year ago

“Nice staff and prices”

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Posted 1 year ago

“Power tool world we're much cheaper than all the rest”

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Posted 1 year ago

“Good price good service”

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Posted 1 year ago

Hello Neil, Thanks for leaving a review with us. We are glad to hear the service we offered to you is satisfactory, this is something we love to hear. The feedback will of course be fed back to the team for you, if you wish to contact us about any future orders, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“Easy checkout system, Quick delivery, packed well. What more could you want.”

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Posted 1 year ago

“PTW have a great range of products, always use a decent courier, best place to buy tools online. A business you can trust! Thank you for the 18v planer, merry christmas!”

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Posted 1 year ago

“I’ve used Power Tool world in the past as prices are very competitive and the quality of the products are very good I found the delivery of goods fast and reliable what more do you need as a busy customer A five star service from a five star company Steve”

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Posted 1 year ago

“Thank you for my tools, merry christmas to everyone at PTW!”

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Posted 1 year ago

“Great product reasonable price quick delivery would definitely recommend many thanks”

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Posted 1 year ago

“Good service and delivery”

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Posted 1 year ago

“Super good company. Fast delivery. Thank you”

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Posted 1 year ago

“All items were delivered fast and exactly as described, thank you”

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Posted 1 year ago

“I got the item the following day and it was exactly as described.”

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Posted 1 year ago

“What a good find will use Power tool world for all my future tool purchases .”

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Posted 1 year ago

“I had an awful experience at power tool world. Ordered a router on the 1st of December for my partners birthday. It was meant to be delivered on the second but there was info missing. I called on the second and made sure they had all the info to be delivered next day. On Wednesday it didn’t show up, I called power tool world they guaranteed me it would arrive on Thursday. Thursday came and gone, I called again, they assured me it would be here on Friday. Once again, Friday came and gone and the router never showed up. I had no birthday present for my partner. I finally escalated to the manager, which blamed DHL all along. In the end I cancelled it and got it from another place. Came the next day.”

Helpful Report

Posted 1 year ago

Hello Ines, Thank you for leaving a review with us. We're sorry that your order was unable to be delivered on time. This was originally caused by the incorrect delivery address being provided to us at the point of sale. Our courier delivers 97% of our parcels within the expected timeframe however on this occasion, your parcel was delayed after this address error was rectified. We're sorry for the inconvenience this caused you and your partner. As mentioned, we can see a refund was processed the same day you spoke with the Customer Service Team Leader to help prevent any further delay in getting a gift sorted. If you'd like to discuss this further with us, please don't hesitate to contact our Customer Service Team here: https://www.powertoolworld.co.uk/contact-us Kind regards - PTW

Posted 1 year ago

“Low price, quick delivery, great overall shopping experience.”

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Posted 1 year ago

“Easy to use website. Great price and delivered timely. Great service, will recommend and use them again”

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Posted 1 year ago

“Problems with web page.”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We are truly sorry you had issues placing an order with us, we can see at the time you contacted us, we were undergoing maintenance to keep our site running as best as possible. This maintenance has now been resolved and looking into this, can see an order was placed with us. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“I find Powertool World very good to deal with. The prices are good and I had a question about my order and spoke to customer services on the phone and that was easy and productive. The order arrived ahead of the promised time so all good.”

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Posted 1 year ago

Power Tool World is rated 4.8 based on 43,981 reviews