Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,980 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Quick delivery, good price and great communication.”

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Posted 7 months ago

“Website was easy to navigate. Price was good and the service was excellent.”

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Posted 7 months ago

“In stock, easy to order and delivered on time by a proper delivery company and cheerful delivery man.”

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Posted 7 months ago

“Good prompt delivery and an excellent price”

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Posted 7 months ago

“Great service good communication, great will use again”

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Posted 7 months ago

“The impact driver has been a god send, no idea why I never thought of purchasing one before. The deal was too good to be turned down with a three year warranty as well.”

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Posted 7 months ago

“Very good website and competitive prices.”

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Posted 7 months ago

“THE FACT THAT YOU CAN SPEAK TO A HUMAN BEING IS EVERYTHING TO ME. SO HELPFUL WHEN I HAD TO PHONE. GREAT DELIVERY AS PROMISED BY THEM. CERTAINLY WILL USE THEM AGAIN. EXCELLENT PRODUCT AND A REMINDER FROM THEM TO ACTIVATE THE WARRENTY ON THE MILWAUKEE TOOL WHICH I HAD DONE.”

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Posted 7 months ago

“Fast delivery, great website and good prices.”

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Posted 7 months ago

“Excellent service: - fast delivery - great selection of products - competitive pricing”

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Posted 7 months ago

“Good prices. Quick delivery”

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Posted 7 months ago

“First time buyer, excellent product, great price and delivered promptly.”

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Posted 7 months ago

“Good service and delivery used before”

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Posted 7 months ago

“Communication was excellent, delivery was on time. Plus the price I paid was very competitive, what's not to like.”

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Posted 7 months ago

“A pair of sawhorses was delivered damaged still waiting for a replacement seems to take forever was expecting to be able to be using by now, still haven’t heard when the replacement set is gonna come.”

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Posted 7 months ago

“I have purchased several tools from Power Tool World. Service has been excellent and they sell quality products at very competitive prices.”

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Posted 7 months ago

“Excellent service and value for money. Would highly recommend. Would use again.”

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Posted 7 months ago

“It was my first time using power tool world - I ordered a Hikoki battery circular saw I needed for a particular job. The item wasn't dispatched for a number of days, though after a few days a generic email was sent out saying that all orders were taking longer than expected to dispatch. So after almost a whole working week, the saw was finally dispatched. If the saw had been delivered by the Friday, it would have arrived in time for the job I want to use it for. However, (and I understand that PTW don't have much control over the competence of their contracted couriers) the package was 'attempted' for delivery twice, but in couriers terms this generally means 'we couldn't be bothered to deliver your package'. This meant that the saw wasn't delivered until over a week after ordering, on the third 'attempt' by the couriers. By which time the particular job I'd intended to use the saw for had come and gone. In the intervening time before delivery, I had rang PTW and a nice lady told me that if I were to return the saw or refuse delivery (due to it arriving with me late) I would incur a admin/restocking fee from PTW - which I hardly see as fair customer service when it took them so long to get the saw to me. I suppose PTW could blame their courier for the late delivery, but as far as I'm concerned until I receive the product that I've bought, it's the sellers responsibility. So for this reason I'd probably not use Power Tool World again - on principle i'd very much resent being charged to return a product if it arrives with me too late, or isn't quite right.”

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Posted 7 months ago

Good afternoon, I truly apologise for the issues you experienced with the delay to your order. During our Flash Sale we experienced an unusually high volume of orders, which unfortunately led to longer processing times for some orders. I’m sorry that this then resulted in a further delay by the courier service. With regards to returning this for a refund, I wish to clarify that you would not be charged a re-stocking fee in this instance due to the fact it was dispatched late from ourselves. We have identified this as a training issue, and will be addressing this internally. Once again, we apologise for any inconvenience caused and truly appreciate your patience. We hope you’re satisfied with your order, but if there’s anything further we can do to assist, please don’t hesitate to reach out. Kind regards, PTW

Posted 6 months ago

“I ordered the Bosch Battery hedge trimmer at a good price. They confirmed my order and the delivery was in good time and the condition of package was excellent.Very happy to deal with this company again.”

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Posted 7 months ago

“They were really good. The best price available, quick and easy to get the tool delivered. Everything you want from a supplier.”

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Posted 7 months ago

Power Tool World is rated 4.8 based on 43,980 reviews