Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.82

4.8 Rating 46,314 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Have been trying for over 2/3 weeks to resolve, still no joy. Trying to refund and parcel picked up from DHL is a total joke waited in 2 days for parcel to be picked up at my expense STILL WAITING !!!”

Helpful Report

Posted 8 months ago

Hi there, We’re really sorry to hear about the ongoing refund issue and the trouble with the DHL parcel pickup. This isn’t the level of service we aim for. We’ll look into what happened and ensure clearer guidance and a quicker resolution going forward. A member of our Customer Care Team will be in touch shortly to get this resolved quickly. Thank you for your feedback. Kind regards, Power Tool World

Posted 8 months ago

“First time I have used power tool but will use again superb”

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Posted 8 months ago

“Speedy service with clear communication. Thanks!”

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Posted 8 months ago

“Great price and delivery.”

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Posted 8 months ago

“I’ve bought quite a few Milwaukee M18 tools and accessories from Powertool World and they have been a fantastic supplier. Great Prices, extensive range of tools, easy to order and then super next day delivery via DHL. 5 stars!”

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Posted 8 months ago

“Good service, reminded via email to register tool for warranty. Very good price and delivered quickly. Will buy again in the future.”

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Posted 8 months ago

“Power Tool World quickly sent me a new tool when the original shipment got lost in delivery”

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Posted 8 months ago

“Item arrived very quickly and is exactly as described. Would use company again.”

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Posted 8 months ago

“Shocking Paid for multi tool and storage box but sent drill box”

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Posted 8 months ago

Hi Keith, We’re really sorry you received a drill box instead of the multi-tool and storage box. This isn’t the service we aim to provide. We can see your order was sent back to us by our courier and a refund has been actioned by our team. Thank you for your feedback. Kind regards, Power Tool World

Posted 8 months ago

“Easy transaction. Quick delivery. Good quality.”

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Posted 8 months ago

“Good website, good price, fast delivery, a completely positive experience”

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Posted 8 months ago

“First class service”

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Posted 8 months ago

“Good prices great service quick delivery can't fault them I will be using power tool world from now on”

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Posted 8 months ago

“The best online store in Uk.”

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Posted 8 months ago

“Ordered. Delivered on time. Drill is excellent. Definitely by buying off you again”

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Posted 8 months ago

“Still waiting on item to be delivered after 2 weeks.”

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Posted 8 months ago

Hi Dan, We’re really sorry you’re still waiting for your item. This isn’t the level of service we aim for. Dhl returned the parcel back to us on the 19/12. Our policy is to refund parcels returned back to us. Please accept our apology for the inconvenience and frustration caused. Thank you for your patience and feedback. Kind regards, Power Tool World

Posted 8 months ago

“First time used and no complaints Hubby will probably use again”

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Posted 8 months ago

“Delivery arrived on time. The equipment is original and exactly as described. Great quality, genuine tool. Very happy with the purchase. Thank you.”

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Posted 8 months ago

“Easy online transaction, with quick dispatch/delivery. Good communication, product a good price in the sale. Would look at Power Tool World website for any future purchases.”

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Posted 8 months ago

“Took a couple of weeks to get stock in and they only told me when I queried the order, then Fedex claim to have tried and failed to deliver it 2 days in a row but didn't leave a card so I don't have a tracking number to rearrange delivery or anything. Price was good but so far everything else not so good.”

Helpful Report

Posted 8 months ago

Hi, We’re really sorry to hear about the stock delay and the delivery issues with our courier. This isn’t the service we aim to provide. We’ll investigate why you weren’t given a tracking number and why the delivery attempts weren’t communicated to ensure this does not happen further. Thank you for your feedback. Kind regards, Power Tool World

Posted 8 months ago

Power Tool World is rated 4.8 based on 46,314 reviews