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Power Tool World Reviews

4.9 Rating 37,279 Reviews

97 %

of reviewers recommend Power Tool World

Company Reviews

Product Reviews

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So sorry to leave a poor review The product is excellent but delivery and customer service not so great ! Order came in a damaged box with a battery missing ! Ordered in time to do garden work over the bank holiday but unfortunately a replacement battery couldn’t be sent until Tuesday ! This didn’t arrive ! After contacting customer services again they informed me dpd had lost the replacement so yet another battery was sent ! Eventually after 7 days I finally got a battery ! I feel let down ! Especially as previous orders have been great ! Powertool world only apologised !”

Posted 1 year ago

Hello Ian, Thank you for taking the time to leave us a review, we appreciate all customer feedback. We are sorry that your order was not delivered as expected, this is not the level of service that we aim to provide. Please be assured that we have completed an internal investigation into the initial damage to your parcel to improve our own processes, and in addition we have passed on your feedback regarding the loss of the replacement battery to our courier to help improve their service going forward. Please accept our apologies for the frustration this situation has caused, and we are pleased that we were able to reach a resolution following your discussion with our Customer Support Team. If you have any further questions, please do not hesitate to get back in touch with us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 11 months ago

“With ref to damaged DeWalt ds300 toolbox,lack of quality control in this case.”

Posted 1 year ago

Hello, Thanks for getting in touch and leaving a review with us. We are sorry to hear that your toolbox was damaged on arrival, please be assured that this is not the standard we usually provide. We are pleased that our Customer Support Team were able to arrange a replacement to resolve this issue for you. If you have any further queries, please do not hesitate to get back in touch with us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 11 months ago

“worked one day and broke!( I don’t know how to return! There is no official store in Manchester! I don’t even have a phone number where you can contact!) Very bad!(”

Posted 1 year ago

Hello Bohdan, Thanks for getting in touch and leaving a review with us. We were shocked to hear that your tool became faulty after one day of use, this is not the standard we usually provide. We are pleased that our Customer Support Team were able to arrange a replacement to resolve this issue for you. If you have any further queries, please do not hesitate to get back in touch with us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 11 months ago

“there is no way one can avail the warranty registration because no serial number asked for is found as usual”

Posted 1 year ago

Hello Terry, Thanks for getting in touch and leaving a review with us. We are truly sorry that you had not had the smoothest experience when registering your tool for the manufacturer’s warranty. We can see you had spoken with a member of our Customer Support Team and they have been in communication with Makita to resolve this for you. Makita advised us that they will be in touch with you as soon as possible to resolve your warranty issue. If you have any further queries in the meantime, please do not hesitate to contact us using our details listed on our website here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 11 months ago

“Power Tool World are fine its just the product.”

Posted 1 year ago

“I ordered some tools, they sent a bent trowel, like banana, I asked them If they could send a strait one. for my strait wall. they replied "cant you bend it back"?”

Posted 1 year ago

“Never got delivered struggle to get hold of the delivery company to found out where my parcel is shocking”

Posted 1 year ago

Hello Kate, We are extremely sorry to hear about your negative experience with our courier. We understand how frustrating it can be not to receive your parcel as expected and we sincerely apologise for any inconvenience caused. Our Customer Support Team has been in touch with you today and are working towards a resolution as quickly as possible. We want to assure you that we take these matters seriously and are doing everything in our power to rectify this issue. We appreciate your patience and understanding in this matter. We will keep you updated with any developments and will be in touch as soon as we have a resolution. Kind regards – PTW

Posted 1 year ago

“I wrote them about my purchase of dewalt impact driver and there was no response.”

Posted 1 year ago

Hello Robert, Thank you for taking the time to share your feedback regarding your experience with our Customer Support Team. We would like to clarify that we did receive your email regarding your purchase of the DeWalt impact driver, and our team responded within 24 hours of receipt. Although you initially responded to our email, we unfortunately did not receive any further communication following our reply. We would be more than happy to continue to assist you with any questions or concerns you may have about your order, please don't hesitate to contact us again. Kind regards – PTW

Posted 1 year ago

“Terrible delivery don’t expect them to arrive when they say it will try about 2-3 days late than the date agreed”

Posted 1 year ago

Hello J Nichols, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised and sorry to hear that your order wasn't delivered when you had expected this to be. Our delivery success rate is usually incredibly high. Upon investigating this, we can see that you had ordered on a weekend with a 1-3 working day delivery method. Your parcel was then delivered to you on the 2nd working day of your delivery window. You can find out more about our delivery services available on our website here: https://www.powertoolworld.co.uk/delivery We hope the above helps explain the delivery services we have available and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Ignore the postage times, always come later”

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear that your order hadn't arrived when you had expected this to. Upon reviewing your order we can see that you had placed this on the 26/02/2023 and our courier delivered to you within the 1-3 working day delivery. This is inline with your delivery method select at checkout. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Not completely happy with the makita hoover I brought. I'm using a lxt 18v 5.0ah battery. The suction is incredibly low. It hardly picks up anything. Very disappointed for a £87 hoover. The only good thing I'd say about it is the attachments are of a good range. So if you could use them on a different hoover it might be worth it.”

Posted 1 year ago

“Nu mi-am primit din 4 Baterii Dewalt 2, Am scris la voi , dar nimeni nu mi-a răspuns .”

Posted 1 year ago

Hello Sergiu, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry, we have checked your order and can't see any DeWalt items on this associated with your review. This order only includes 1x HiKoki Reciprocating Saw. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Had to pay for return postage and only offered a credit instead of a refund.”

Posted 1 year ago

Hello Joe, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that you had to return your product back to us. We can see that you had explained to our Customer Support Team that this was too heavy for your use and your return request was promptly approved. We do offer free returns on products which aren't working as expected and you can find out more on our Returns section on our website: https://www.powertoolworld.co.uk/returns-refunds We don't currently support refunds as store credit and all refunds for returns are processed back to the original payment method which I can see had happened on your order. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Waited over a week for delivery. I bought the goods with 3-5 day delivery so wanted to know where the goods were. They don’t answer the phone or reply to emails. I will definitely not be buying from powertool world ever again. Pay more for better service is my advice”

Posted 1 year ago

Hello John, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that your order hadn't arrived when you had expected this to. We assure you that our delivery success rate is usually incredibly high with our courier. Upon investigating your delivery query it seems you had ordered over the New Year period which delayed your delivery due to UK Bank Holidays. We're sorry for any inconvenience this had caused you and we hope this doesn't stop you from buying with us again in the future. We can't see any call record from you however we can see you had emailed our Customer Support Team who answered your query within 24-48 hours. If you are still needing assistance, please do not hesitate to contact us. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“you write that you deliver the next working day, I pay for delivery the next day, but the delivery will not come in a few days. I am wasting time and money because I need what I bought from you to work. you don't get any discount for delaying the order and lying that it's the next business day, it's with me”

Posted 1 year ago

Hello Bogomil, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the experience you've had when ordering from us. We only try to provide the best possible customer service that we can. Upon investigating your issue it seems an additional security check was needed from your payment provider which caused a delay in your order. Here at Powertool World we strive in protecting our customers and in a small number of instances, these additional checks are required to complete your order. We hope this doesn't stop you from buying from us in the future. When you had called to speak with us our Customer Support Team had actioned a refund on your order as requested. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“I have always bought from power tool world and in the past they have been amazing but on my last purchase DPD never delivered my parcel but I have to wait until a claim has gone in before they will reissue the items which I find frustrating as we need the items”

Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're disappointed to hear that your delivery didn't go as smoothly as we'd both expect. We assure you this is a one-off and our delivery success rate is usually incredibly high. Upon investigating your order, we can see that a replacement for your order had been dispatched from us as soon as our courier confirmed you hadn't received the goods. We glad to hear that you're a frequent shopper with us and we hope that this unusual circumstance hasn't put you off from doing business with us again. If you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Bit of a strange one. Had a couple of tools delivered no problem. Most recently had one tool arrive not in the original packaging missing the usually papers/instructions. It was packaged extremely poorly (chucked in a box with a small plastic air bag) and was subsequently damaged on arrival. They accepted the return but completely ignored any concerns about the state of the order. Paid more for another one from Screwfix but it was definitely new and not a return.”

Posted 1 year ago

Hello Tom, Thanks for taking the time to leave your review, we value all customer feedback. We're truly surprised to hear that your item arrived in a less than perfect condition. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. Upon investigating your issue, we can see that a refund had been actioned as priority due to the damaged item you had received. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“My order was 10 days late, the courier firm was rubbish, PWT did not handle the problem very well at all and have not come up with a sensible reason or answer, i spent near £200 on items and the communication i had between myself and the co was very poor.”

Posted 1 year ago

Hello Steve, Thanks for taking the time to leave your review, we value all customer feedback. Unfortunately due to an unexpected courier delay some orders had been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that you had spoken to our Customer Support Team over the phone to resolve your issue and a refund was actioned to your original payment method. We did try to call you to discuss this refund however we were unable to speak with you whilst you were free. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“when I saw it it had one price as soon as I bought it it had another price I called for clarification and he says they knew nothing and the manager was unable to resolve the situation”

Posted 1 year ago

Hello Antonio, Thanks for taking the time to leave your review, we value all customer feedback. At Powertool World we strive to offer our customers first class service and products at competitive prices. Due to this, we monitor our competitor pricing to ensure we are competitively priced at all times. This means that our pricing is fluid and can change at any point. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Hi powertool world,I emailed you about a month ago with no reply,I bought a Makita cordless drill from you in early November,Its like it's a seconds drill it's slow with hardly any power,Its really poor,Michael Brooks,21,Matisse Wsy,Salford,M7 3BA.”

Posted 1 year ago

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Power Tool World is rated 4.9 based on 37,279 reviews