I don't know how this place is anywhere near a 4 star service. For one, their customer service is non-existent. They call you from a call centre, which takes 10seconds to connect before you even hear the voice of someone. The woman kept calling me the wrong name, which in my opinion was very unprofessional. I wish I had never taken the money from poundstopocket, but I was in a bad financial position at the time and had no other choice... now I have payments until October to make totaling just over £680 if I make the payments monthly, but if I want to pay if off early in one go it's £580 - how is that a saving? Poundstopocket will rip you off; please think about pawning, selling, borrowing, anything you can to avoid taking money from these modern day loan sharks