“I think it would be great if customers could see their balances online and pay them online. I cannot understand why you would not have this. In addition to this, people should be able to pay using bank transfers as a method of payment.
Plus, paying back double what was borrowed seems a little unscrupulous. I appreciate that there are costs to administering a loan but I do not believe it is the amounts that are quoted. You need to be clearer about what these costs are going towards and cap them as they are unfair. I have already paid off what I borrowed yet I am still paying, that cannot be right...this needs to be looked at!”
“I found the chat room very helpful unlike the ooperator on the phone who was very unhelpful as when I explained circumstances the operator just hung up on me”
“Connected straight away with Chat Live, and after security, the person on the other end was efficient, quick, polite and answered by questions. Many thanks”
“I have used Pounds to Pocket a couple of times and would highly recommend them. There rates are very reasonable and any queries are answered professionally and quickly. Thanks Pounds to Pocket”
“after being a customer for a few years and having loans including one over a thousand pounds and repaying them and never defaulting on them we are not able to be helped by you. not impressed”
