Pop Up Arcade Reviews

Name: Pop Up Arcade
Address: The Old Sun, Crete Hall Road, Gravesend, Northfleet
Rating: 4.94

4.9 Rating 3,829 Reviews

99 %

of reviewers recommend Pop Up Arcade

Company Reviews

Metrics

Info

4.9

Based on 3,829 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 321 3941

Email:

info@popuparcade.co.uk

Location:

The Old Sun, Crete Hall Road, Gravesend
Northfleet
DA11 9AA

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Pop Up Arcade 5 star review on 21st August 2026

Rebecca Robinson

Pop Up Arcade 5 star review on 20th August 2026

Anonymous

Pop Up Arcade 5 star review on 3rd July 2026

Priyanka Dalvi

Pop Up Arcade 5 star review on 17th September 2025

Rachel

849

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was ok. Was disappointed for the money I paid. The equipment hadn’t been updated so we had to sit and wait for it all to be updated before Being able to use it. The screens were so dusty, he had nothing with him to use to clean anything so kept asking for cleaning products. The cushions and beanbags were filthy! They Definitley should’ve been washed. The gaming chair had a dodgy connection so the wire was constantly not making the chair light up which was very disappointing. Won’t be booking again.”

Helpful Report

Posted 2 years ago

Hi Mellissa, Thank you for your feedback. After talking to your host from the party, I think I know what's happened. You booked our smallest package for 5 kids but had quite a few more kids on the day, which we understand can happen. To accommodate the extra guests Nick set up a bunch of equipment (at no extra cost) that he wasn't expecting to use on the day. From the set-up photos, I can see that the equipment for the package you ordered is all working and in good condition but admittedly, the extra equipment (including the gaming chair) hadn't been checked or updated and some of the beanbags were a little dirty from an earlier party that day. We were aware of these issues but knew we had enough good equipment for the package you'd ordered so we didn't think it would affect your party. Nick was so focused on making sure everyone had something to play that he didn't take the time to explain the condition of the extra equipment and give you the choice to stick with just the equipment you ordered despite the extra kids. I'm very sorry that the party didn't live up to our normal high standards we should have done a much better job of communicating on the day and given you the option of sticking with just the original equipment instead of just assuming you would want the extra equipment set up.

Posted 2 years ago

“Brilliant Party - we’ve used pop up arcade for two different birthdays, two different boys, same year! It’s that popular and the pop up arcade people who set up and host are phenomenal. Plus - no mess, no noise just happy kids in the garden playing games in a tent !”

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Posted 2 years ago

“My son had the most wonderful 8th Biryhday party. Thank you so much! Everything was perfect & there was so much fun, laughter & excitment!”

Pop Up Arcade 5 star review on 8th November 2023

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Posted 2 years ago

“Highly recommended, Sam was great with the kids, and the gaming set up is excellent. Great communication from the company and all round brilliant service. Thank you!”

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Posted 2 years ago

“Pop Up Arcade were excellent in communicating everything to us and made organisation easy from start to finish. Gethan was great with the kids and made sure my Son had an awesome party for his 7th birthday. Being younger kids they needed a bit of help and guidance and this was readily available. Would definitely recommend.”

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Posted 2 years ago

“My son and his friends had an amazing time celebrating his 10th Birthday party, and I loved how easy has been to organise everything thanks to the professional and awesome customer service. The kids really enjoyed the idea of playing video games in a tent, they were super excited and the parents loved it too! I absolutely recommend Pop Up Arcade for your birthday party.”

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Posted 2 years ago

“We have used this company at our SEMH school for the last two years. They are always so professional, punctual and patient with our students. Fabulous value, we’ll continue to use them in the future.”

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Posted 2 years ago

“Fantastic 2 hours for my little boys 9th birthday! Worth every penny, literally didn't hear from the kids for the full 2 hours. Dilly was fantastic. Would highly recommend. Thanks all. Xx”

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Posted 2 years ago

“I would recommend this to every parents, it was an amazing experience for the children. Best idea ever”

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Posted 2 years ago

“What can I say about Pop Uo Arcade, with the convenience of online booking to answering personal queries over the telephone ensuring that there is absolutely nothing I need to worry about . Chris arrived on time with all the equipment and very professionally set up the entire arcade at my home . Boys loved every bit of it and Chris was a star from the beginning till the the end of the party to help support the children hence I give them 10/10 . Within minutes he wrapped up all the equipment and left the place neat and tidy . I would highly recommend POP UP ARCADE”

Pop Up Arcade 5 star review on 1st November 2023

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Posted 2 years ago

“My son and his friends loved it. The guy who came to set up everything was very helpful and friendly. I would recommend them without a doubt.”

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Posted 2 years ago

“We were so pleased with the service provided, from setting up and friendly staff member who stayed throughout the party to help the kids with her knowledge, and so they could make the most of and enjoy the party! My son had the best 8th birthday party! Thank you so much, would hugely recommend pop up arcade! :)”

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Posted 2 years ago

“I booked Pop Up Arcade for my seven year old’s birthday party and she absolutely loved it. It was the easiest children’s party I’ve ever hosted- the guy who came was really helpful and patient with all the kids and everyone had a really great time. Thank you so much!”

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Posted 2 years ago

“Ben was amazing from the moment he arrived- The kids (7 and 8 year olds) were kept entertained for the full 90 mins. At no point was anyone left not knowing what to do or left playing one game for too long. All parents have said how much fun their child had. Well done on a brilliant operation”

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Posted 2 years ago

“Great customer service, Dilly was very considerate and flexible with our party arrangements. Emmanuel set everything up and supported the kids throughout. Thank you, and highly recommend.”

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Posted 2 years ago

“I would just like to thank you so much for doing our sons 10th birthday party on Friday afternoon. From beginning to end Pop Up Arcade was a pleasure to deal with. They kept me fully informed every step of the way. Josh and Emannuel came early to set up and made sure everything was working. They were both fantastic with the kids and managed the whole party flawlessly. I can not recommend Pop Up Arcade enough! They were brilliant and such a pleasure to work with. We provided the food and venue and they did the rest! Many thanks for helping make our boys 10th birthday party such a success. ”

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Posted 2 years ago

“Fantastic experience from start to finish for my son’s 8th birthday party. Great communication from the moment of booking until the host left after coping with 18 little boys for 90mins! Brilliant! Thank you!”

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Posted 2 years ago

“I couldn't have asked for more out of a party! Our host was amazing with all the kids; helping them when needed and generally keeping them entertained for the entire duration of the party. The service from Pop Up Arcade went above and beyond my expectations. I'll definitely be a repeat customer.”

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Posted 2 years ago

“We booked a party for 17 kids & they all had the best time ! It was so well organised from booking process, communication & the actual party. The man who did our party Chris was fab with the kids, kept them organised on the games & helping them. Thank so much would 100% recommend.”

Pop Up Arcade 5 star review on 26th October 2023

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Posted 2 years ago

“My son had a great 8th birthday party for 15 friends in the all weather tent. Matthew was very attentive to the children and they all loved it. Birthday boy loves his T-shirt and his special chair! Good variety of games for everyone.”

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Posted 2 years ago

Pop Up Arcade is rated 4.9 based on 3,829 reviews