Pop Up Arcade Reviews

Name: Pop Up Arcade
Address: The Old Sun, Crete Hall Road, Gravesend, Northfleet
Rating: 4.94

4.9 Rating 3,243 Reviews

99 %

of reviewers recommend Pop Up Arcade

Company Reviews

Metrics

Info

4.9

Based on 3,243 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 321 3941

Email:

info@popuparcade.co.uk

Location:

The Old Sun, Crete Hall Road, Gravesend
Northfleet
DA11 9AA

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Pop Up Arcade 5 star review on 8th May 2024

733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really impressed with this. They kept 20 kids entertained and calm. Quick to set up and dismantle too. Highly recommend”

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Posted 5 months ago

“We organised ultimate gaming party with Pop up Arcade for 10year old and our experience was great. The process of booking was straightforward and I was kept informed timely which was very helpful. I also ordered party bags from them and it arrived on time and were very good quality. The party itself was a lot of fun for children and although there was minor confusion over duration, the person in charge was quick to resolve it. Overall very satisfied and will highly recommend them.”

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Posted 5 months ago

“Super birthday 🎈 thank you very much, the children really enjoyed their time! All totally worth it and the entertainer was brilliant too! Highly recommended!”

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Posted 5 months ago

“Really good throughout. Easy to book online, good communication prior to the party. On the day our host Darrell was great, Really good set up, managed the party really well making sure the kids all got turns on everything. My son loved it and his friends have apparently all been talking about it ever since.”

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Posted 5 months ago

“Pop Up Arcade did an excellent birthday party for our 11-year old. The host (Chris) arrived at the venue in Cambourne well in advance, set it up with plenty of time to spare for guests arriving early. Chris was adept (his experience at handling multiple such parties showed) at making sure that the children tried a variety of games (including the VR). Everyone had a great time and we are very thankful to Chris (and Pop Up arcade) for making it a huge success!”

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Posted 5 months ago

“Great communication, friendly staff. My boy had a great 10th birthday party!”

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Posted 6 months ago

“Such a a good party , so unbelievable easy . And our host was friendly and helpful. Would recommend to anyone looking for a fun gaming party .”

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Posted 6 months ago

“Thank you for everything. My son and his sister were super excited about this party. Everyone loved every minute of it. Thanks to Josh who was very friendly and nice with them. Excellent party provider.”

Pop Up Arcade 5 star review on 15th November 2023

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Posted 6 months ago

“Pop up arcade did a brilliant job, the kids had an absolute blast either whizzing around racing tracks, blowing creepers or being goats! We had the vr and there was always someone on it. Even with the extra 30 min gaming, the time flew by! The kids were still talking about it the next day! Thank you!”

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Posted 6 months ago

“Great party for a 10 year old, even managed to keep them entertained (and quiet amazingly!), would definitely recommend”

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Posted 6 months ago

“3rd party in a row On time Fab staff Kids had a blast”

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Posted 6 months ago

“Pop Up Arcade were great. My 9 year old had a fantastic time. It’s an stress-free party option that’s well organised and Josh was great with children, clearly explaining how to play games.”

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Posted 6 months ago

“Emma ran an amazing gaming party for my son's 7th Birthday. We opted for the 10 person tent in the garden option. Everyone had the absolute best time. Emma was fantastic, she quickly built up a great rapport with all the children and was very knowledgable answering their many questions and requests. As a parent everything was really easy on the day, Emma took care of all the set up and taking everything back down and out again at the end. I highly recommend Pop Up Arcade.”

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Posted 6 months ago

“Ben was a super host and the children had the best time. I would definitely recommend to friends. Top class party!”

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Posted 6 months ago

“Was ok. Was disappointed for the money I paid. The equipment hadn’t been updated so we had to sit and wait for it all to be updated before Being able to use it. The screens were so dusty, he had nothing with him to use to clean anything so kept asking for cleaning products. The cushions and beanbags were filthy! They Definitley should’ve been washed. The gaming chair had a dodgy connection so the wire was constantly not making the chair light up which was very disappointing. Won’t be booking again.”

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Posted 6 months ago

Hi Mellissa, Thank you for your feedback. After talking to your host from the party, I think I know what's happened. You booked our smallest package for 5 kids but had quite a few more kids on the day, which we understand can happen. To accommodate the extra guests Nick set up a bunch of equipment (at no extra cost) that he wasn't expecting to use on the day. From the set-up photos, I can see that the equipment for the package you ordered is all working and in good condition but admittedly, the extra equipment (including the gaming chair) hadn't been checked or updated and some of the beanbags were a little dirty from an earlier party that day. We were aware of these issues but knew we had enough good equipment for the package you'd ordered so we didn't think it would affect your party. Nick was so focused on making sure everyone had something to play that he didn't take the time to explain the condition of the extra equipment and give you the choice to stick with just the equipment you ordered despite the extra kids. I'm very sorry that the party didn't live up to our normal high standards we should have done a much better job of communicating on the day and given you the option of sticking with just the original equipment instead of just assuming you would want the extra equipment set up.

Posted 6 months ago

“Brilliant Party - we’ve used pop up arcade for two different birthdays, two different boys, same year! It’s that popular and the pop up arcade people who set up and host are phenomenal. Plus - no mess, no noise just happy kids in the garden playing games in a tent !”

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Posted 6 months ago

“My son had the most wonderful 8th Biryhday party. Thank you so much! Everything was perfect & there was so much fun, laughter & excitment!”

Pop Up Arcade 5 star review on 8th November 2023

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Posted 6 months ago

“Highly recommended, Sam was great with the kids, and the gaming set up is excellent. Great communication from the company and all round brilliant service. Thank you!”

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Posted 6 months ago

“Pop Up Arcade were excellent in communicating everything to us and made organisation easy from start to finish. Gethan was great with the kids and made sure my Son had an awesome party for his 7th birthday. Being younger kids they needed a bit of help and guidance and this was readily available. Would definitely recommend.”

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Posted 6 months ago

“My son and his friends had an amazing time celebrating his 10th Birthday party, and I loved how easy has been to organise everything thanks to the professional and awesome customer service. The kids really enjoyed the idea of playing video games in a tent, they were super excited and the parents loved it too! I absolutely recommend Pop Up Arcade for your birthday party.”

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Posted 6 months ago

Pop Up Arcade is rated 4.9 based on 3,243 reviews