Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful lampshade - I have ordered several items over the past month from Pooky and I have to say that the quality of products is excellent as is the customer service.”

Helpful Report

Posted 1 year ago

Hi Leigh, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Really great and efficient service - thank you!”

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Posted 1 year ago

Hi Louise, Thank you so much for your 5-star rating of Pooky! We truly appreciate your kind words and are thrilled to hear that you had a really great and efficient service. It means a lot to us! Thank you once again! Best wishes, Mara

Posted 1 year ago

“Love love love Pooky. My go to for lighting, the mix of styles is the best! The best patterned lampshades in the business and great quality as always🤍”

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Posted 1 year ago

Hi Freya, It brings us immense joy to know that Pooky has become your go-to for lighting, and we couldn't agree more about the mix of styles being the best. We take great pride in offering the best-patterned lampshades in the business and maintaining top-notch quality that never disappoints. Thank you! Best wishes, Mara

Posted 1 year ago

“Fantastic delivery. Delicious lampshades and so many to choose from. The fabrics gave our living room the perfect finish. Quality is great. Returns are a little slower than expected though.”

Helpful Report

Posted 1 year ago

Hi Evie, We're delighted that you found our lampshades delicious and had so many options to choose from. It's wonderful to know that the fabrics you selected provided the perfect finish to your living room. We take great pride in the quality of our products, and your acknowledgment means a lot to us. Regarding returns, we apologise if the process took longer than expected. We strive to provide efficient service in all aspects, and we appreciate your feedback which helps us to improve. If you have any further suggestions or inquiries, please do not hesitate to reach out to us. We're always here to assist you. Thank you! Best wishes, Mara

Posted 1 year ago

“Recently bought a cloche style fitting for the bedroom. Far surpassed my expectations it it top class. So well made and carefully packed by Pooky! Many thanks Stuart”

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Posted 1 year ago

Hi Stuart, We truly appreciate your kind words and are thrilled to hear that the Marple cut glass pendant with antique brass fitting you recently purchased for your bedroom far surpassed your expectations. We hope to see you again soon! Many thanks, Mara

Posted 1 year ago

“They make the most beautiful high quality products! I did order a lamp which had a slightly bent light fitting, I alerted Pooky to this via their customer service team and they were extremely quick to reply - sending me a replacement lamp free of charge with speedy delivery! Will definitely order from Pooky again”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much, Georgia, for your fantastic 4-star rating of Pooky! We appreciate your kind words and are thrilled to hear that you are pleased with our products. We're sorry to hear about the slightly bent light fitting in your lamp, but we're glad to know that our customer service team was able to promptly address the issue. Providing exceptional customer service is of utmost importance to us, and we're delighted that we could send you a replacement lamp free of charge with speedy delivery. We look forward to serving you again in the future, and thank you for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“What I love about Pooky that the staff is friendly and efficient, if you have any queries they are quick to respoind. You can get pooky perks, which you can redeem, which is great! I did once a return and everything went flawless. The products are great and work in modern or traditional interior design projects and there is a lot of choice. If I have more little remark to make I would say more plug in wall lights would be great. Thanks!”

Helpful Report

Posted 1 year ago

Hi there, We are thrilled to hear that you love Pooky for its friendly and efficient staff, and quick response to customer queries. It's wonderful to know that you have experienced flawless service during your return process as well. We take pride in offering a wide range of products that cater to both modern and traditional interior design projects, providing you with abundant choices. Your comment about more plug-in wall lights is duly noted, and we appreciate your valuable feedback. Best wishes, Mara

Posted 1 year ago

“Amazing quality, value and quick delivery as always!”

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Posted 1 year ago

Hi Natasha, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Love Pooky products, always great quality.”

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Posted 1 year ago

Hi Georgina, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase - we look forward to seeing you soon! Best wishes, Mara

Posted 1 year ago

“This is my second time ordering from Pooky. Their service is outstanding SuperFast delivery service as standard. And the most gorgeous lampshades My home looks so dreamy Thank you Pooky”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“Great service, plenty of choice. Deliver in 3 days. Very pleased with my lampshades, love them.”

Helpful Report

Posted 1 year ago

Hi Jackie, Delighted to hear you were happy with the service provided and your new purchase! It is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you. Best wishes, Mara

Posted 1 year ago

“My first order - impressed with the speed and efficiency of the delivery and I am happy with the lamps and shades, so pretty. Also grateful to customer services who corrected an error in the delivery address (my fault!) and saved the day with charm and speedy action. Thank you.”

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Posted 1 year ago

Hi there, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“A breath of fresh air to have a company selling quality lighting products”

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Posted 1 year ago

Hi Lorraine, Your positive feedback means the world to us and we are thrilled to hear that you are satisfied with our products. It is truly a breath of fresh air to know that you appreciate the quality of our lighting products. Your support and kind words are what keeps us motivated to continue providing the best lighting solutions to our customers. We are here to brighten up your spaces and create a warm and inviting ambiance. Once again, thank you for your fantastic review. We look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

“I love the stock on the website, and the items are just as described, but packaging is appalling and I am not surprised things are damaged in transit.”

Helpful Report

Posted 1 year ago

Hi there, We are thrilled to hear that you love the stock on our website and that the items you received are just as described. It is always our top priority to ensure that our customers' expectations are met, and we are glad to know that we have succeeded. However, we would like to sincerely apologise for any inconvenience caused due to the packaging of your items. We understand that this is an area we need to improve on, as it is crucial to ensure that our products are well-protected during transit. Please be assured that we take your comments seriously and will be working diligently to address this issue. Best wishes, Mara

Posted 1 year ago

“Perfectly cute! Good quality and swift delivery”

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Posted 1 year ago

Hi there, We truly appreciate your kind words and are overjoyed to hear that you find Pooky perfectly cute. Here at Pooky, we pride ourselves on providing products of the highest quality, and we are thrilled that you find Pooky to meet your standards. Our team always strives to ensure swift delivery. Best wishes, Mara

Posted 1 year ago

“Lighting great and good delivery. However you are missing a trick on sockets and switches. Would have gone for you but your stock isn’t good and you don’t sell the full range of products (usb sockets, fan isolators, plug sockets etc etc) which makes the product pointless as you cant match it. Ended up spending around 1000 pounds with dowsing and Reynolds who do it, and they also having matching lighting so we may end up shopping there in future to match the finish.”

Helpful Report

Posted 1 year ago

Hi Alexander, Thank you so much for taking the time to share your feedback with us! I am truly sorry to hear that you were disappointed by our current lack of a full range of USB, fan isolators, and plug sockets. But please know that we are always looking for ways to improve and expand our product offerings, and your feedback is incredibly valuable in helping us do just that! If there's anything else we can assist you with or if you have any suggestions, please don't hesitate to reach out to us at Hello@Pooky.com. We're here to help in any way we can! Thank you again and we do hope to see you again. Best wishes, Mara

Posted 1 year ago

“Beautiful lamp shades and speedy delivery. Arrived in immaculate condition, great communication. So many colours and shapes to choose from, could easily become an addict ☺️”

Pooky 5 star review on 6th February 2024

Helpful Report

Posted 1 year ago

Hi M, We are delighted to hear that you love our beautiful lampshades and that they arrived in immaculate condition thanks to our speedy delivery. Your kind words about our great communication and wide selection of colors and shapes truly mean the world to us. We couldn't be happier to have played a part in enhancing your living space. Best wishes, Mara

Posted 1 year ago

“Ordering and delivery were straightforward and the lampshade is excellent quality. Thank you Pooky”

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Posted 1 year ago

Hi Harriet, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 year ago

“Soo pleased with this lamp base, like the other reviews I agree this base is so much nicer in the flesh. Easy ordering through the website & I was informed of it's delivery date. Very happy customer”

Helpful Report

Posted 1 year ago

Hi Karen, We are overjoyed that you are pleased with your purchase and that it exceeded your expectations, and that you found our website easy to navigate. Providing excellent customer service is our top priority, and we are thrilled to have achieved that with you. Thank you for your support and for being a happy customer. We are here to assist you with any future purchases or inquiries you may have. Enjoy your beautiful lamp base! Best wishes, Mara

Posted 1 year ago

“I’m delighted with my Pooky purchase, ordering was easy, it arrived on time and as described. It’s given the room it was chosen for a lovely warm glow and everyone loves it!”

Helpful Report

Posted 1 year ago

Hi Mary, It's wonderful to know that ordering was a breeze, the item arrived on time and exactly as described. We're especially glad to hear that Pooky has provided a lovely warm glow to your chosen room, and it's fantastic that everyone loves it! We hope to have the opportunity to serve you again in the future. Thank you! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews