Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,438 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Anne M

Anonymous

Phil H

5654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I work for a non-profit and can't afford to spend much on my home. But I splashed out on a Pooky lampshade in the sale. And I am so glad I did! It's a statement piece that reminds me of breakfast in our dining/breakfast room. It warms and brightens up a dark corner and brings me joy ! Delivery and packaging were excellent and the lovely silk shade is fabulous quality.”

Helpful Report

Posted 1 day ago

“We purchased two green Stucco lamps which look great in our lounge. Unfortunately on unpacking we realised one of ‘leaves was broken and missing - I contacted Pooky and without quibble they sent a new light, which arrived 4 days later. It gives confidence to use them again, and recommend them.”

Helpful Report

Posted 2 days ago

“Pooky doesn’t just being colour/style/elegance, but joy! Each time I buy a Pooky lamp or shade, I actually feel happy just looking art it. A glimpse through the open door into this room is worth a few extra steps!”

Helpful Report

Posted 2 days ago

“I had been looking for a new table lamp for months, scrolling through instagram and there she was. Accessed Pooky lights website and ordered immediately. Beautiful high quality products, brilliantly packaged on arrival, and super prompt delivery within 48 hours. Cannot highly recommend enough! 👍💯”

Helpful Report

Posted 2 days ago

“Lovely lampshades that completely refreshen the room with their stubble pattern and good quality fabric. Delivery was also very quick. Thank you Pooky, we will be ordering lighting from you again.”

Helpful Report

Posted 3 days ago

“Beautiful wall lighs and very unusual. A part was missing from the package but one telephone call to customer services and this was rectified. Will definitely be using Pooky in the future and will be recommending to friends and family - says it all really!”

Helpful Report

Posted 3 days ago

“I have ordered many Pooky products over the years and I think the quality of the fittings has degraded. Pooky have been helpful in replacing items but in last few months I’ve had 3 fittings that have needed total replacement due to manufacturing faults. Whilst I’m grateful that these items have been replaced it has come at the cost of me having to get an electrician to remove and replace so it’s been expensive”

Helpful Report

Posted 3 days ago

“Our new Pooky lights are beautiful! The marble florette bases are elegant and feel really substantial, and the rechargeable cells are so easy to use! We're not sure we like the gold remote covers though...a choice of colours would have been amazing!”

Helpful Report

Posted 4 days ago

“I am really happy with my lovely lamp shade and the lamp and shade that I bought just recently from Pooky. The staff were very helpful. Delivery was quick and beautifully and carefully packaged. They are lovely items”

Helpful Report

Posted 4 days ago

“This shade is absolutely stunning. I bought to go on a small Morecroft Lamp. I love it. I have bought a few shades from you. They are all Matthew Williamson. I love the colours. Photos below.”

Helpful Report

Posted 5 days ago

“Yet again Pooky have delivered speedily with excellent packaging and another room has been transformed with a beautiful Pooky Ikat lampshade. Thank you. JARDINE Moore Fabrics”

Helpful Report

Posted 5 days ago

“As ever, efficient service and fast delivery. V high spec wall lights. Standard as high as ever . Many thanks.”

Helpful Report

Posted 5 days ago

“Gorgeous lampstand- I needed something that complemented both an Emma Shipley snow leopard lampshade AND a Star Trek/sci-fi vibe work table. Not an easy ask, but Pooky came up with the goods!”

Helpful Report

Posted 5 days ago

Hi Susan, Thank you for your wonderful review! We're thrilled to hear that our lampstand has perfectly complemented your sci-fi vibe work table. It’s always our goal to provide pieces that bring uniqueness to your space! Warm wishes, Em

Posted 2 days ago

“Love 🥰 My go to! even though I can only really afford the sale items, I would rather wait ! The quality is beyond words ! Love 🥰 is an understatement!!”

Helpful Report

Posted 6 days ago

Hi Lisa, Thank you so much for your heartfelt review! We’re over the moon to hear that Pooky is your go-to and that you appreciate the quality of our products! Waiting for the sale items definitely pays off, and your support means the world to us! Warm wishes, Em

Posted 2 days ago

“Really happy with my 2 rechargeable lamps for my hallway and a lampshade for an existing lamp. Super quick delivery and beautifully packaged. Couldn’t be happier.”

Helpful Report

Posted 1 week ago

Hi Sara, Thank you for your amazing review! We’re delighted to hear that you’re happy with your rechargeable lamps and lampshade, and that everything arrived quickly and beautifully packaged. Your happiness is what we strive for! Warm regards, Em

Posted 2 days ago

“Lovely lampshade exactly as described and delivered very quickly and very well packed.”

Helpful Report

Posted 1 week ago

Hi Jill, Thank you for your fantastic review! We're so pleased to hear that you love your new lampshade and that it arrived quickly and safely. Your support means so much to us! Warm regards, Em

Posted 2 days ago

“Beautiful marble rechargeable lamps. So pleased, they are great quality and solid. Easy to assemble and so effective as bedside lights.”

Helpful Report

Posted 1 week ago

Hi Anne, Thank you for your wonderful review! We're thrilled to hear that you love your new marble rechargeable lamps and that they add both quality and style to your bedside. Your satisfaction is our top priority! Warm regards, Em

Posted 2 days ago

“I've bought from Pooky previously and raved about the lamp ( the Lucy 'cabbage lamp.) But this one is a definite thumbs down. The cleverly named ' genesis' rechargeable unit is nowhere near good enough. It lasted only 3 hours an evening for 3 nights before needing a re-charge. Bear in mind it takes 5 hours to re-charge you have to be constantly thinking when you'll next want to switch it on. So any ad hoc use is out of the question. Added to this the unit has a life of two years and then has to be replaced. I won't be buying another and I certainly won't be recommending it.”

Helpful Report

Posted 1 week ago

Hi Victor, Thank you for taking the time to share your feedback. I’m sorry to hear that the Genesis rechargeable cell hasn’t met your expectations. We appreciate your loyalty from your previous purchase and understand how frustrating battery life and recharging times can be. As mentioned on the website, our Genesis Cells should last 9-17 hours, depending on the brightness of the bulb. If the lamp does not meet your requirements, then we are happy to issue a return and a full refund once the item is sent back to us. If you have any questions, please do not hesitate to get in touch. Warm regards, Em

Posted 2 days ago

“Excellent as with all our purchases very pleased”

Helpful Report

Posted 1 week ago

Hi Alan, Thank you for your lovely feedback! We're so glad to hear you're pleased with your recent purchases. Your satisfaction means the world to us! Warm regards, Em

Posted 2 days ago

“Well! I always thought a lampshade was, well, just a lampshade. How wrong can one be? My first time Pooky order was a revelation! My new lampshades are totally gorgeous - a real feast for the eyes! As for my Phileas lamp, he is simply stunning, a very clever, good looking little chap!”

Helpful Report

Posted 1 week ago

Hi Sue, Thank you for your delightful review! We’re thrilled to hear that your first experience with Pooky has opened your eyes to the beauty of our lampshades and that your Phileas has found a special place in your home. Your kind words truly brighten our day! Warm wishes, Em

Posted 3 days ago

Pooky is rated 4.9 based on 30,438 reviews