Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,919 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 2nd November 2026

5983

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had been looking for new ceiling lights for our hall for some time but nothing was quite right. Until we searched Pooky's very comprehensive range and found just what we were looking for. Our order arrived very promptly and was beautifully backed. Delighted, and would definitely recommend.”

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Posted 10 minutes ago

“Great variety, excellent quality. No matter what kind of lighting I’m after I know Pooky are who I will go to. Beautiful products, great choice of style. I’ve had no issues this purchase but when I hit a problem with a previous purchase Pooky were flawless in their customer service.”

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Posted 1 hour ago

“The lamp is even more beautiful than the pictures showed. I absolutely love it! The delivery was quick and the lamp was well wrapped.”

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Posted 5 hours ago

“Very pleased with my lampshade ordered online with Pooky. Easy to use website and prompt communication. My shade arrived very quickly and I am delighted with it.”

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Posted 7 hours ago

“Love our new rechargeable spot lights, they are such great quality, really well finished and work perfectly. They seem like they will be a durable purchase. Highly recommend.”

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Posted 23 hours ago

“I am extremely disappointed with my recent experience with Pooky, particularly given the company's reputation and the price point of its products. I ordered two lamps on 26 October. While the first lamp arrived correctly, a second delivery later that day contained a completely different lamp from the one I had ordered. What should have been a straightforward issue to resolve has turned into a frustrating and time-consuming experience. I left no fewer than five voicemail messages, having been unable to reach anyone in customer service, and eventually resorted to sending an email to find out what had happened to my order. When I finally managed to speak to someone, I was assured that the mistake would be rectified. Unfortunately, a week has now passed and I am still waiting for the correct lamp to arrive. To add to the inconvenience, I had arranged for an electrician to install both lights and had to send him away, meaning I will now have to arrange another visit. Rather than receiving an update on when I can expect the lamp I actually ordered, the only communication I have received is an email asking how I would like to return the incorrect item. All in all, a thoroughly disappointing experience. Mistakes happen, but it is how a company deals with them that really matters. In this instance, the lack of communication, difficulty in reaching customer service and failure to resolve a simple error have fallen well short of expectations. I am still waiting for my lamp and would appreciate Pooky taking some responsibility for the inconvenience caused and providing a clear indication of when I can expect my order to be fulfilled.”

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Posted 23 hours ago

“I did have to return one faceplate as it had a mark. Returns and replacement is seamless. The products I’ve bought have been excellent quality (glass orb chandelier, Florence switches) and customer service always friendly. I do wish they would engage more with customers on social media, as I have shared content with these products there also.”

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Posted 1 day ago

“⭐⭐⭐⭐⭐ Absolutely love my beautiful floor lamp from Pooky Lighting! It was definitely worth the trip from Newcastle to Leeds. The delivery arrived right on time and everything went smoothly. I’m so happy with my purchase – it looks stunning in my living room! Highly recommend!”

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Posted 1 day ago

“Appreciated the sample fabrics which arrived beautifully presented and were very helpful. Pooky lampshades are beautiful and well made but naturally I would prefer a lower price point.”

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Posted 1 day ago

“The words to a review are about gaining trust. So I have to write the good, and the bad. First the painful bit. The light arrived damaged, which shows that Pooky’s still at the learning phase, especially with packaging. Clearly the phrase drop test hasn’t been covered in the customer journey. The packaging is weak, and sadly needs polystyrene, not a pretty version on bubble wrap. But, here’s the good review. The bit that says pick-a-Pooky anyway. Not only did Pooky send a new, replacement, no quibbles posed lamp. But they asked me to keep and dispose of the old lamp as well. So, whether the broken horse’s head ends up as a garden ornament to keep Norman the Gnome company. Or he tops up the already burgeoning landfills of our green and pleasant land. I’m safe in the knowledge that my replacement is on its way within days. Good luck team Pooky. May your bayonet bulbs be plentiful. A.N.Other customer.”

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Posted 1 day ago

“Love the cornet lamp and light shade it certainly stands out as a wow 🤩 factor”

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Posted 1 day ago

“As expected, have already have one of the same lampshades.matched its partner.”

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Posted 1 day ago

“Lovely wall light. It looks whiter on the photo but is actually more of a light wood effect. I chose the orange rectangle shade which looks so warm and cosy. Gorgeous.”

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Posted 1 day ago

“Je suis extrêmement satisfaite de la qualité des produits et des services de Pooky. L'abat-jour était magnifique mais avait été abîmé durant la livraison. Comme l'Angleterre n'est plus d'ans l'UE, j'avais peur que le renvoi soit compliqué et prenne du temps mais tout est allé très vite et a été très facile. Le service client est réactif et très à l'écoute. Je recommande donc chaleureusement et n'hésiterai pas à repasser commande chez eux à l'avenir !”

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Posted 1 day ago

“Excellent customer service made easier by the range and quality of goods for sale.”

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Posted 1 day ago

“delighted with the quality of the lamp base (the brass case for the remote is a typical Pooky quality design touch!) The shade I chose goes perfectly - the brass and mellow shade give a lovely light on a dark land where there is no plug enarby.”

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Posted 2 days ago

“Very pleased with the rechargeable Avalar lamp for my bookcase. It's the second one from Pooky. Excellent quality and quick delivery.”

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Posted 2 days ago

“As ever with Pooky, excellent, product, ordering process and delivery.”

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Posted 3 days ago

“The ordering process and tracking went well. Naturally, ordering from the UK—outside the EU—meant dealing with customs and extra charges, but the lampshades were worth it. The only thing I didn't think to check before ordering was the fitting type. Fortunately, my husband was able to adapt them to fit candle-style bulbs. I am very happy with the lampshades; please see the photo. I can warmly recommend Pooky Lighting.”

Pooky 5 star review on 31st October 2026

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Posted 3 days ago

“Disappointing. I purchased a Small Cooper lamp and pendant shade and thought I had found a good bedtime reading lamp. However, whilst the brass is nice, the screws to fit the wall casing to the wall bracket are very small and fiddly (non magnetic), and the wall bracket is of a very poor quality; it was not finished off to a neat edge and I don't believe it was straight. The Cooper wall fitting feels wobbly and the joints do not feel well made. I would struggle to justify paying even half the price I paid. Now it is on the wall I plan to just leave it as returning the product and refitting another will be too much faff. For the price paid I expected so much more. I usually go to a local lighting company whose quality is excellent and prices similar. I thought I'd try something different, but won't be doing so again.”

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Posted 4 days ago

Pooky is rated 4.9 based on 31,919 reviews