Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,657 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 12th September 2025

5722

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am thrilled to bits with my Trek green lamp. I have it on the windowsill in my kitchen which is sage green. Highly recommended! Thanks Pooky!”

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Posted 2 days ago

“Ordered 2 x E27 pendant kit with antiqued brass finish - Actually they are brushed brass not antique so not really what we wanted. I did check the part codes on the box it is the same as ordered but on their website/order confirmation states antiqued brass finish but the box itself states brushed brass. Quality good except for the cable connector box which has to be the cheapest I've seen in years, very fiddily to connect cables. Bought LED light elsehwere last month which had a cable connector with push down connectors not tiny screws and thin plastic holding it together, not sure why worth saving a few pennies on the one thing that makes a massive difference when installing it”

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Posted 2 days ago

“This light is just perfect 🤩 It’s well made and solid feeling, the magnetic lamp is easy to recharge and I can move the light around the house to suit my mood or needs! It’s just great - tempted to buy another…”

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Posted 2 days ago

“Beautiful resin lamp base reflects the light and looks glassy Nice effect just what I wanted”

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Posted 2 days ago

“Very disappointed, the base of lamp is scratched, it looks as if it is second hand”

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Posted 3 days ago

“Absolutely love my new lampshades. They are the perfect neutral, amazing quality and exactly what I wanted!”

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Posted 4 days ago

“Order x2 of the same lampshade. Postage was quick and I was kept informed of all the tracking details. When the lamps arrived they where better than expected. Good build quality and finish.”

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Posted 4 days ago

“I have a few lamps from Pooky and I have been very pleased with them all. Beautiful products. Would definitely recommend”

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Posted 4 days ago

“Lovely lampshade which arrived promptly and was beautifully packaged. Thank you”

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Posted 4 days ago

“I am absolutely delighted with my Pooky rechargeable lamp. I live in an old cottage with sockets in all the wrong places so rechargeable lamps are perfect for me. The quality of the lamp, ease of assembly and choice of shades is very good. I am looking for additional lamps and picture lamps and feel very confident with Pooky products.”

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Posted 4 days ago

“I absolutely love my new lamp, it looks so lovely in our hallway. There was a mix up at the couriers with my original order and it was all sorted out at Pooky’s end and a replacement was sent immediately out to me.”

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Posted 5 days ago

“Love the lights we have from Pooky, have used you many times in the past for clients and never been disappointed. Yet to fit the latest ones as working on a long tim eproject but coudln't resist them. I know they will look perfect.”

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Posted 5 days ago

“First time ordering with Pooky, very good quality product and speedy delivery. Will be ordering again.”

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Posted 5 days ago

“Always good qualitiy and great designed lights. Excellent service too! Bravo and thank you”

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Posted 5 days ago

“I am absolutely in love with this new light: it hangs just right in my above stairs hallway, which needed something both traditional and glamorous to fill the space. It looks much more expensive than it was. My only regret is that I don't have room in the house for another one. It's fabulous - a show shopper of a light.”

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Posted 5 days ago

Hi there, Thank you so much for your lovely review! We're absolutely delighted to hear how much you’re enjoying your new Holophane pendant, it looks absolutely stunning in your home! It’s always a good sign when the only regret is not having space for more! Thank you again for your kind words—they truly mean a lot to us. Kindest regards, Ella.

Posted 1 day ago

“The hardest part of placing the order is to decide which one to buy. It’s an expensive purchase not to be able to see the products first and the huge choice range makes the decision very hard! I chose the moonshine lamp to go in a very specific place and am very pleased with it. The packaging was huge and it was very carefully packed. Being a standard lamp it would have been helpful to get a timed delivery slot option as seeing as it was pouring down with rain, it meant a few panicky phone calls to get a neighbour to grab it in for me. It’s well worth it though as the lamp looks beautiful and after much research I’ve realised Pooky really do offer the most unique, beautiful and quality designs.”

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Posted 6 days ago

Hi Elaine, Thank you so much for your review! We completely understand how tricky it can be to choose a piece online—especially with so many options and without seeing them in person. We do have 3 showrooms across the UK. They are located in London, Gloucester and West Yorkshire. We're delighted to hear that the Moonshine floor lamp found its perfect spot in your home and that you're pleased with the quality and design. We really appreciate your feedback about the delivery process as well. We're always looking for ways to improve the overall experience for our customers. Thank you again for your kind words and for choosing Pooky above the rest! Best wishes, Ella.

Posted 1 day ago

“The customer service was excellent and my products arrived promptly. Professional and responsive.”

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Posted 6 days ago

Hello Dianna, Thank you so much for your 5 star review! We are so thrilled to hear that you have had an excellent experience with Pooky. Your positive feedback means so much to us! Warm wishes, Ella.

Posted 1 day ago

“Our bathroom is full of pooky lights! The fabulous chandelier and wall lights with rechargeable bulbs. We get so many compliments on the lights. The chandelier is just stunning and such a statement piece. The wall lights give a gorgeous, cosy lighting which is perfect for bath night!”

Pooky 5 star review on 8th September 2025

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Posted 6 days ago

Hello Marcia, Wow! What a gorgeous bathroom! Thank you so much for your wonderful review. We are so pleased that you love your Melvillous chandelier and rechargeable wall lights, they look amazing! We are always thrilled to see our products inside our customer's homes, thank you for sharing this image. Kind regards, Ella.

Posted 1 day ago

“Great product, I was pleased with the delivery and teh level of customer service when it arrived damaged by the post.”

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Posted 6 days ago

Hi there, Thank you for your review! We're so pleased to hear that you're happy with your product and that our customer service team was able to support you when the item arrived damaged. While we’re sorry for the initial issue, it’s great to know it was quickly resolved to your satisfaction. We truly appreciate your feedback! Kindest regards, Ella.

Posted 2 days ago

“This was my first purchase from this company. The products are not cheap but you get what you pay for. I bought a tiny rechargeable lamp and lampshade and am delighted with both. I would highly recommend Pooky and I will certainly be buying from them again.”

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Posted 6 days ago

Hello Sally, Thank you for your great review! We're thrilled to hear that you're delighted with your rechargeable lamp and lampshade. We take great pride in the quality of our products, so it's wonderful to know you feel they were worth the investment. Your recommendation means a lot to us, and we look forward to welcoming you back for your next purchase! Warm regards, Ella.

Posted 2 days ago

Pooky is rated 4.9 based on 30,657 reviews