Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely designs and great customer service. It was delivered within days and I’m very happy with how it looks! I have purchased multiple lamp shades and have never regretted it !”

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Posted 1 year ago

Hi Phoebe, It brings us immense joy to know that you are satisfied with our lovely designs and great customer service. We are delighted that your order was delivered promptly and that you are thrilled with how it looks! Your satisfaction is our top priority, and we are committed to providing the best experience possible. Thank you! Best wishes, Mara

Posted 1 year ago

“Swift delivery and lovely products, as described!”

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Posted 1 year ago

Hi there, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Very happy with my shade It looks just right on my lamp It’s exactly what I wantef”

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Posted 1 year ago

Hi Heather, It's wonderful to hear that it looks just right on your lamp and is exactly what you wanted. Your satisfaction means the world to us! Thank you for choosing Pooky and taking the time to share your feedback! Best wishes, Mara

Posted 1 year ago

“Love love love my pooky lampshade! Great service, quick delivery, great product.”

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Posted 1 year ago

Hi Anna, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Love my rechargeable lamp. Delivery great and product great.”

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Posted 1 year ago

Hi Mel, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 1 year ago

“Wonderful shades, both quality, design and variety.., superb customer service at the gallery with easy and efficient website, made even better with prompt delivery. Highly recommended Michael Gilt and Gesso”

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Posted 1 year ago

Hi Michael, It's also wonderful to know that our customer service at the gallery, combined with our easy and efficient website, contributed to your overall satisfaction. We take great pride in providing superb customer service, and knowing that it has enhanced your experience with Pooky truly warms our hearts. Additionally, we understand the importance of prompt delivery, and we are happy that we could meet your expectations in that regard. Best wishes, Mara

Posted 1 year ago

“Once again beautiful lampshades. Excellent service too.”

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Posted 1 year ago

Hi Pauline, We are delighted to hear that you love our lampshades and that you found our service to be excellent. Delivering exceptional service to our valued customers like you is always our top priority. Thank you so much! Best wishes, Mara

Posted 1 year ago

“Pooky are super efficient at keeping me posted when I can expect delivery. Their products are second to none. The Lampbase and shade I bought recently are absolutely beautiful”

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Posted 1 year ago

Hi Margaret, Thank you so much for taking the time to give Pooky a glowing five-star rating! Your kind words truly warm our hearts. We are delighted to hear that you find Pooky super efficient in keeping you updated about your delivery and that you are pleased with the quality of our products. We couldn't agree more, our Lampbase and shade are indeed absolutely beautiful! It brings us immense joy to know that they have added a touch of elegance to your space. Thank you once again for your outstanding feedback, Margaret! We look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

“Excellent service from Pooky. My Moonshine floor lamp in burnt wood, silk ikat shade and bulbs arrived within 2 days of ordering. All securely packaged. Easy to assemble and looks lovely.”

Pooky 5 star review on 7th February 2024

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Posted 1 year ago

Thank you so much, Dawn! We're delighted that your Moonshine floor lamp in burnt wood, silk ikat shade and bulbs arrived promptly, securely packaged, and that it was easy to assemble. Your kind words have made our day, and we're so happy to know that it looks lovely in your home. Thank you again! Best wishes, Mara

Posted 1 year ago

“Im obsessed with the two lampshades I brought from Pooky! They are so well made and make the room calmers. Would definitely recommend!”

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Posted 1 year ago

Hi Emily, Thank you for taking the time to leave such a delightful review! It brings us great joy to know that our products are well-made and have created a calming ambiance in your room. Your recommendation means the world to us! Best wishes, Mara

Posted 1 year ago

“Great, easily navigated website and quick shipping! Will be using again.”

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Posted 1 year ago

Hi Amy, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“Beautiful lamps and shades to enhance any room.”

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Posted 1 year ago

Hi Julie, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“We haven’t got our lighting fitted yet but it is of a very high quality, nice and study.”

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Posted 1 year ago

Hi Jeff, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“Love my lamp and super speedy delivery!”

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Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Excellent, prompt service and a really beautiful lampshade. What more could you ask for?”

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Posted 1 year ago

Hi Sally, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“I have bought a few shades and lamps from Pooky in the last few years and have never regretted a purchase. There has always been a fast turnaround in all ordes and the customer service informed and friendly.”

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Posted 1 year ago

Hi Simon, We greatly appreciate your unwavering support as a loyal customer. It warms our hearts to hear that you have purchased several shades and lamps from us over the years, and even more so to know that you have never regretted a single purchase. We strive to provide exceptional products that bring both beauty and functionality to your home. It brings us immense joy to know that our customer service has left you feeling well-informed and supported throughout your interactions with us. Thank you. Best wishes, Mara

Posted 1 year ago

“The debonair style of Pooky’s lights is compounded by the quality of them. The vast range of choice online means there is something for all - from art deco to industrial patinas.”

Pooky 4 star review on 7th February 2024

Helpful Report

Posted 1 year ago

Hi Max, We are delighted to hear that you appreciate the debonair style of our lights and the quality we strive to provide. As you mentioned, our vast range of choices online ensures there is something for everyone, whether you prefer art deco or industrial patinas. We look forward to continuing to serve you with exceptional lighting options. Thank you. Best wishes, Mara

Posted 1 year ago

“Top quality beautiful lampshades. Look just lovely”

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Posted 1 year ago

Hi Lynn, It brings us joy to hear that our lampshades have met your expectations and look just lovely in your space. Your kind words truly motivate us to continue delivering top-quality products. Thank you once again for choosing Pooky and sending your image through. Best wishes, Mara

Posted 1 year ago

“Lovely lampshade which was swiftly and efficiently dispatched. Real bargain as it was in the sale and is of top quality.”

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Posted 1 year ago

Hi Georgina, We would also like to express our gratitude for your kind words about the lovely lampshade. We're thrilled that it was swiftly and efficiently dispatched to you. It really is a top-quality item, and we're delighted to know it was a real bargain since it was on sale. Thank you once again for your glowing review. Best wishes, Mara

Posted 1 year ago

“Wonderful service. Delighted with my purchases. All lampshades arrived safley. Absolutely love pooky. It is transforming my home.”

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Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews