Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,965 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PHENOMENAL OUTSHINE OUTSTANDING KALEIDOSCOPIC YOGIC”

Helpful Report

Posted 1 year ago

Hi David, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Very good. Arrived as expected and looks great.”

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Posted 1 year ago

Hi Will, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Gorgeous selection of lights with a wide selection of different shades to choose from and speedy delivery”

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Posted 1 year ago

Hi there, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 1 year ago

“Love my new bedside table lamps!”

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Posted 1 year ago

Hi Issie, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 year ago

“Very pleased with lampshade this is the second one I have bought from Pooky. The colours and size are as described. Very quick delivery too.”

Pooky 5 star review on 6th February 2024

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Posted 1 year ago

Hi Janis, Thank you so much for your wonderful 5-star rating of Pooky! We greatly appreciate your support and are thrilled to hear that you are very pleased with your lampshade. Your comment about the colors and size being as described is truly fantastic to hear, as we strive to provide accurate product information. We are so glad you love your new purchase as it looks lovely in your home! Best wishes, Mara

Posted 1 year ago

“Beautiful fittings and sockets that don’t break the bank.”

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Posted 1 year ago

Hi there, Thank you for leaving such a delightful review and we are so happy that you love your purchase. We look forward to seeing you again! Best wishes, Mara

Posted 1 year ago

“Fabulous selection - THE top destination for lighting!”

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Posted 1 year ago

Hi Suzanne, We couldn't agree more with your statement - "Fabulous selection - THE top destination for lighting!" It's our utmost priority to offer an exceptional range of lighting options that cater to every style and taste. Your kind words reaffirm that we're on the right track! Best wishes, Mara

Posted 1 year ago

“My daughter recommended Pooky as she was pleased with her purchase ,,and I was pleased with mine too . I had a slight problem with one of the bulbs but customer services very promptly sorted it . I would definitely buy from them again . Thankyou .”

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Posted 1 year ago

Hi Joanna, It's wonderful to know that your daughter recommended Pooky to you, and we're delighted that you were pleased with your purchase, just like she was. We're sorry to hear about the slight problem with one of the bulbs, but we're glad that our customer services team promptly resolved it for you. Your kind words and satisfaction mean a lot to us, and we'd be more than happy to assist you with any future purchases. Once again, thank you for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Delivery was quick and as a first time customer, I can safely say I will be back!”

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Posted 1 year ago

Hi Tracey, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Lovely collection of items, website easy to use, delivery excellent”

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Posted 1 year ago

Hi there, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“It’s been very easy to order on the website. The lampshade was very well packaged and delivered quickly.”

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Posted 1 year ago

Hi Jean, Thanks for your fantastic rating of Pooky! We're thrilled you loved your new Pooky purchase and found our website easy to use. We're grateful for your support and happy to help whenever you need us! Best wishes, Mara

Posted 1 year ago

“A brilliant brilliant little light that does wonders for our hallway! So easy to install, and the charge lasts for days! I am so thrilled with this! Delivery was swift. A great customer experience!”

Pooky 5 star review on 5th February 2024

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Posted 1 year ago

Hi Katy, We appreciate your kind words and are thrilled to hear that our Twinky rechargeable wall light in antique brass has worked wonders for your hallway. We pride ourselves on providing products that are easy to install and have a long-lasting charge. We are delighted that you are so thrilled with it! Thank you again for your support and for taking the time to share your positive feedback. We truly appreciate it! Best wishes, Mara

Posted 1 year ago

“I love my rechargeable lamp from Pooky together with the gorgeous magenta shade. I originally order a shad which was too small and out of proportion with the base, but it was really quick and easy to change and the new one arrived next day.”

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Posted 1 year ago

Hi Lucy, Thank you so much for taking the time to leave us a fantastic 5-star rating for Pooky. We truly appreciate your kind words and continuous support as a loyal customer. We are thrilled to hear that you love your rechargeable lamp from Pooky, especially with the stunning magenta shade. Customer satisfaction is always our top priority, and we're delighted that your new shade arrived the very next day! Thank you once again for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Lovely quality lampshade sent in very secure packaging and arrived quickly. The lampshade itself was ever so slightly smaller than advertised, but doesn’t really detract from its overall look on the stand. Very pleased!”

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Posted 1 year ago

Hi Jo, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“This is the 3rd set of lights we have purchased from Pooky - all have been fantastic, really unique and such high quality. Incredibly good value, fast delivery and very well packaged. Our lights have been admired by many who are now quickly becomming 'Pooky fans'! I am now looking around my house to see what lights I would like to replace.....safe to say Pooky is now our favourite place to buy lighting.”

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Posted 1 year ago

Hi Laura, Thank you so much for your glowing 5-star rating of Pooky! We take great pride in offering unique, high-quality lighting options at incredible value. It warms our hearts to know that our lights have been admired by many and that some have even become new "Pooky fans"! We are absolutely delighted to hear that Pooky is now your favorite place to buy lighting. Thank you again for being a loyal customer. We truly appreciate your support. Best wishes, Mara

Posted 1 year ago

“Wow. What gorgeous light shades, I’ve bought several now and can’t stop looking at your website to buy more. Even buying presents for the family from you as such a special gift. Thank you Pooky”

Helpful Report

Posted 1 year ago

Hi Heather, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Great quality. Beautiful lampshades”

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Posted 1 year ago

Hi Dee, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“I went into the Redbrick shop near Leeds and the shop is gerogous and the displays are bright and colourful. I couldnt get the products that I wanted in the shop so had to order online. The quality of the products is lovely and looks amazing, ive had lots of compliments. I would say that the delivery packaging could have been a bit nicer/ better packaged for the price I paid for the lampshade.”

Helpful Report

Posted 1 year ago

Hi Joan, We greatly appreciate your feedback and are thrilled to hear that you found our Redbrick showroom to be lovely and products are amazing in quality. It's also wonderful to know that you received many compliments on your purchase. We apologise for any inconvenience caused by not finding the products you wanted in our Redbrick shop near Leeds. In regards to the delivery packaging, we understand and value your opinion. We will definitely take your feedback into consideration and work towards improving the packaging to ensure it matches the price paid for the lampshade. Best wishes, Mara

Posted 1 year ago

“My go to for beautiful lights for my home and amazing customer service”

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Posted 1 year ago

Hi Katie, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I have made several orders from Pooky, the lights are fantastic and the service is wonderful. Will be buying more lights as doing a house renovation.”

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Posted 1 year ago

Hi Lisa, We greatly appreciate your loyalty as a customer and value your decision to choose Pooky for all your lighting needs. It's fantastic to know that you have found our lights perfect for your house renovation. We'll be more than happy to assist you further whenever you need more lights or any assistance during your renovation! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,965 reviews