Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

“Lovely looking rechargeable lamps but the bulbs are so dim even at the highest level we can’t use them for reading.”

Helpful Report

Posted 2 weeks ago

Hello June, Thank you for your feedback, and we're really glad to hear you love the look of the rechargeable lamps. We're sorry to hear that the brightness isn't quite meeting your needs for reading. Please don’t hesitate to get in touch with our customer service team – we’re here to help you get the best out of your lamps! hello@pooky.com Kind regards, Ella.

Posted 1 week ago

“The light designs are great. Lots of options, some of them are very difficult to fit though and I’ve had some where the antique brass flakes off.”

Helpful Report

Posted 4 weeks ago

Hello Simon, Thank you for your honest feedback. We're glad to hear you like the variety of our light designs. We’re sorry to hear that some have been tricky to fit and about the issue with the antique brass flaking — that’s definitely not the experience we want for our customers. Please feel free to reach out to our team directly via hello@pooky.com, so we can help resolve any concerns and ensure you’re completely happy with your purchase. We really appreciate you bringing this to our attention. Kind regards, Ella.

Posted 3 weeks ago

“Love the range of lampshades online. However, first time I've placed an order, and the 18cm pendant silk in coral silk was in reality more of a rust colour, so sadly having to return it. Will try ordering another, which is currently out of stock. Customer services responded quickly to my email, on a Sunday, about when it is likely to be in stock.”

Helpful Report

Posted 1 month ago

Hello Hannah, Thank you for your kind words about our range of lampshades — we're so pleased to hear you enjoyed browsing the collection! We're sorry to hear that the coral silk shade wasn’t quite the colour you were expecting. While we do our best to represent colours accurately online, we understand how they can appear differently in person, especially with varying lighting. We completely understand your decision to return it and appreciate you giving us another try. It's great to know our customer service team was able to assist you promptly, even over the weekend. Thank you again for your feedback. Kind regards, Ella.

Posted 1 month ago

“Ordered 2 x E27 pendant kit with antiqued brass finish - Actually they are brushed brass not antique so not really what we wanted. I did check the part codes on the box it is the same as ordered but on their website/order confirmation states antiqued brass finish but the box itself states brushed brass. Quality good except for the cable connector box which has to be the cheapest I've seen in years, very fiddily to connect cables. Bought LED light elsehwere last month which had a cable connector with push down connectors not tiny screws and thin plastic holding it together, not sure why worth saving a few pennies on the one thing that makes a massive difference when installing it”

Helpful Report

Posted 1 month ago

Hi Neil, Thank you for your detailed feedback — we really appreciate you taking the time to share your experience. We're sorry to hear the finish wasn’t what you were expecting. We aim to represent all products as accurately as possible, so we’ll absolutely review the product descriptions and packaging to ensure consistency and clarity. Regarding the cable connector box — we understand how frustrating that can be, especially during installation. Your comments have been passed on to our product team for review, as we’re always looking to improve the functionality and quality of every detail, no matter how small. If there’s anything we can do to help make this right or assist further, please do not hesitate to get in touch with our customer service team at hello@pooky.com - We’d be happy to help. Kind regards, Ella.

Posted 1 month ago

“Beautiful lamps disastrous delivery company would think again before buying .from Pooky as wouldn't use DPD ever again your lamps are five stars Pooky company and service are five stars but spoilt by DPD”

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Posted 2 months ago

Hi Corinne, Thank you for sharing your experience with us! We're thrilled to hear that you love the lamps and appreciate our service. However, we're truly sorry to learn about the issues with the delivery. It's frustrating when a third-party service doesn't meet expectations. We take your feedback seriously and will relay your concerns to DPD. We hope your next experience with us is flawless! Warm regards, Em

Posted 1 month ago

“There aren't enough flush light but there are clearly a demand for them because the ones I like keep selling out and are now not for sale at all. I just want plain chic brass or bronze classy not naff ceiling lights.”

Helpful Report

Posted 2 months ago

Hi Susie, Thank you for your feedback! I understand your concerns about the limited selection of flush lights, especially when you have your eye on specific styles. We truly appreciate your input, as it helps us to gauge demand and improve our offerings. I will certainly pass along your request for more plain chic brass and bronze options. Please keep an eye on our site for updates, as we are always working on expanding our selection. Warm regards, Em

Posted 1 month ago

“The stone for light has got brown marks and stains and when you put lights it’s more visible . And the gold string on site is not straight . Even though you paid good amount it’s disappointing to see this as they were supposed to be on lounge wall lights.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. I am sorry to see you have purchased the Aspasia and the veining in the Alabaster is not how you would like. As this is a natural material, we do not have much control over the veining in the Alabaster. We can send out a replacement for this Alabaster if you wish to swap this over. If you would like to contact our customer service team on hello@pooky.com and we will be more than happy to look into this further for you. Kindest regards, Em

Posted 1 month ago

“I love the light, and this is the second light I have brought from Pooky. The delivery and process of buying was very easy and product came fast. The issues we had were as follows - the instructions were not aligned with how the light was presented, and required wires to be cut to get the base plate off. Having eventually attached the base plate and then the main frame of the light to the ceiling (we had very tired arms), we found that the glass panel/plate (which was packaged seperately to the light) did not align with the circumference of the light meaning that it could not be attached...we found that the main shaft was bent slightly which caused the issue (If only we had checked before starting). Not wanting to remove the whole thing, we managed to move the shaft somewhat, and with a little force got the glass panel on (the glass panel is now damaged slightly) and the bolt fastened. My advice is to check it all fits before you start, as if I had known I would have contacted Pooky to ask for a replacement. As an aside, there were no spare glass rods which I found a little frustrating as a smiliar wall light I purchased a year ago did come with a number of spares. I hope our experience was a one off and others do not find the quality issues we encoutered.”

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Posted 2 months ago

Hi Sally, Thank you for your review! I’m delighted to hear that you love the light and that the purchasing process was smooth for you. However, I’m truly sorry to learn about the issues you faced with the installing and the fitting of the glass panel. As for the missing spare glass rods, I'm sorry about that — we strive to provide all necessary components, and if you need any further rods upon installation, we are more than happy to send these out to you. If you ever need assistance or have further concerns, please don’t hesitate to reach out to us. Warm wishes, Em

Posted 2 months ago

“The delivery came on time. It is a solid product which I believe would last. However, I am slightly disappointed with the craftmanship. As you can see from the image I'm attaching, there are a couple of small pores on the surfaces, the square blocks that form the base do not quite line up, and you can see visually that some edges are not straight.”

Helpful Report

Posted 2 months ago

Hi Yi, Thank you for taking the time to share your thoughts. I’m glad to hear that the delivery was timely and that you believe the product is solid. However, I’m truly sorry to learn that the craftsmanship didn't meet your expectations. We strive for quality, and your feedback regarding the small pores and alignment is invaluable as it helps us improve. We appreciate your insights and will certainly look into these aspects to enhance our quality control. If there's anything further we can do for you or any more feedback you'd like to provide, please feel free to reach out. Warm regards, Em

Posted 2 months ago

“Beautiful lighting (have bought several) but very poor return process (having to print several slips and not instant).”

Helpful Report

Posted 4 months ago

Hi Fiona, Thank you for your feedback! We're thrilled to hear that you love our lighting designs; your support means a lot to us. However, I'm truly sorry for the inconvenience you encountered with the return process. We understand how frustrating it can be when returns aren't as straightforward as they should be. We are continuously working to improve our processes and your comments will certainly help us in that effort. If there's anything else we can assist you with or if you have any additional suggestions, please feel free to reach out. Warm wishes, Em

Posted 3 months ago

“Bit disappointing that when viewing the site from Spain it showed prices without the VAT, but, then, when I bought the items and entered a London delivery address (since I'm visiting friends in the UK next week and want to bring the lampshades back with me) UK VAT was added at the last minute, resulting in a much heftier sum than I'd been led to believe. It was only after I'd paid that I realised I'd been charged the VAT, even though the items are coming back to Spain with me. Now, I understand why all of this has happened, but might there be a way for your system to alert buyers from abroad of this in future? If your system can pick up that the viewer is abroad could you not alert them a bit more explicitly about the VAT if they then enter a UK delivery address? As I say, there was no warning and no explicit mention of VAT now needing to be paid, it was just the figures in the final bill that suddenly changed. It felt a bit like be buying a Ryan Air ticket and discovering at the last minute that you’ve been bamboozled, and that mysterious extra charges have now been added to your bill. A bit disappointing.”

Helpful Report

Posted 4 months ago

Hi Fernando, Thank you for your feedback. I’m really sorry to hear about your experience with VAT charges, and I completely understand how that felt quite frustrating. It’s definitely our aim to ensure that our international customers are fully informed of any costs before checking out. Unfortunately, we do legally have to charge VAT when the items are delivered to a UK address even if you plan to take them to Spain yourself. However, I am happy to see that this has all been explained to you and this has been rectified. If there's anything else we can assist with or if you have further feedback, please don’t hesitate to reach out. Warm regards, Best wishes, Em

Posted 3 months ago

“I have ordered many Pooky products over the years and I think the quality of the fittings has degraded. Pooky have been helpful in replacing items but in last few months I’ve had 3 fittings that have needed total replacement due to manufacturing faults. Whilst I’m grateful that these items have been replaced it has come at the cost of me having to get an electrician to remove and replace so it’s been expensive”

Helpful Report

Posted 4 months ago

Hi Louise, Thank you for your honest feedback. We’re sorry to hear about the recent issues you’ve encountered with the fittings. It’s great to know that our team was able to assist you with replacements when they were needed. We’re continually working on improving our products and appreciate your long-standing support. If there’s anything further we can do to help, please don’t hesitate to reach out. Warm regards, Em

Posted 4 months ago

“Hard to give a star rating that reflects all aspects of buying from Pooky - the lamps look good and what I expected but one of them was packaged with a goodly amount of polystyrene, which is unacceptable environmentally. The silk shade is fragile, definitely, but there are a number of greener packaging options around and I feel Pooky could and should have used one of those. It will put me off using their products again.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. We are acutely aware of our carbon footprint and the impact we have on the environment. That is why, for the most part, our packaging is almost entirely recyclable and for those elements that cannot be we are always researching for alternatives that will ensure our products arrive in perfect condition at their destination. If we use bubble wrap it is an eco friendly form that can be recycled but unfortunately only at recycling plants that have invested in the equipment to do so, which is sadly lacking in the UK at present. The only element of our shade packaging that is non-recyclable is a light plastic wrap that goes around the shade itself to project the fabric. All other elements of the packaging are fully recyclable and are needed to ensure safe delivery. Regardless, please do rest assured that it is a top priority for us and we are keenly aware of our need to keep up! Best wishes, Em

Posted 5 months ago

“Would love to leave a 5-star review as I love your designs but shopping on Pooky has been a frustrating experience. The products I want are never in stock or out of stock quickly, e.g. the Tremmers single wall fitting - out of stock for months. The scallop lampshade in blue and pink - out of stock for months or sold out quickly. And why, in the age when reversible gimbals are common, do you only sell either pendant or table lamp fittings? I was after the Heraldic blue in a particular size for table lamp, but - after speaking to your customer services, it was only available as pendant fitting. You would be able to maximise your customers' choices by selling shade with reversible gimbals!”

Helpful Report

Posted 6 months ago

Hi there, Thanks so much for your review. I apologise that we did not have the shade that you wanted in the reversible gimble. We are slowly moving most of our shades onto a reversible gimble, however, with some it is not possible. We do have a wide range of shades that have the reversible gimbal-580 in stock right now. I apologise that none of these were suitable for you. We hope to see you again soon! Best wishes, Em

Posted 5 months ago

“The quality of some of the products purchased does not reflect the price and the products do appear different from the pictures on the website. We had to return some of them unfortunately.”

Helpful Report

Posted 6 months ago

“Our order was poorly packaged and one of the lamps arrived damaged. The replacement was ordered without difficulty but it was slightly inconvenient to have to go to the only local shop where we could drop off the faulty one. The instructions are very poor, and state that the rechargeable battery will only last two years. All in all, they're very expensive for what they are, especially if the battery really does die in 2 years.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for sending in your review. I do apologise that your order was delivered and the one lamp arrived damaged. I can see that this was replaced and the new one arrived safely. As with any battery powered product, these will degrade naturally over time. If the lamp is used regularly it may degrade sooner, and if it is not used often then it will last longer. Our warranty period is two years, so if the battery fails within this period we will replace them and if it were to fail out of our warranty period then we would be able to repair these. This is a service we are currently discussing internally, and would come with a small charge. If you have any further questions regarding this, we will be more than happy to discuss this with you on 02073513003. Best wishes, Em

Posted 7 months ago

“The lampshades are lovely but the colour is absolutely nothing like the images online! I will keep them because, pure fluke, they look fine in the room they were intended for, but PLEASE MAKE YOUR COLOURS MORE ACCURATE! It’s annoying.”

Helpful Report

Posted 9 months ago

Hi Helen, Thank you for taking the time to feed this back to us! We do everything we can to try and ensure that colours of our products are represented faithfully online. Unfortunately, different screens (PCs, Macs, tablets, mobiles) all have different technologies and colour set-ups and this can result in colour differences depending on what device you view the product on. We offer free returns so that if an item in the flesh is not as you were expecting it, and does not work in your scheme, you are free to return it. We do also offer free fabric samples so if you are unsure we can send these out to you and you can make sure it will be perfect before placing your order. I hope this helps but if you need anything further, please get in touch with us at hello@pooky.com or call us on 020 7351 3003. Best Wishes, Bryony

Posted 9 months ago

“Good quality but both lamp and shade very different to images on website. Have returned shade.”

Helpful Report

Posted 9 months ago

Hi Ellie, Thank you for leaving a review. I am sorry to hear your lamp and shade arrived not as expected on the website! We do everything we can to try and ensure that colours of our products are represented faithfully online. But it is unfortunately a fact that different devices (PCs, Macs, tablets, mobiles) all have different technologies and colour set-ups and this can result in colour differences depending on what device you view the product on. If you wanted to make a future purchase, but were hesitant due to colour differences, drop us an email and we can have these pictured directly from our show rooms in a natural lighting and forward these over to give a more accurate representation of what the products look like in situ. Best wishes, Paris

Posted 9 months ago

“We purchased a rechargeable picture light but unfortunately the brass finish had several scratch marks. However, we couldn't be bothered with the hadssle of sending it back etc., but I don't think we would buy any more similar products from Pooky,”

Helpful Report

Posted 9 months ago

Hi Tina, We appreciate you contacting us and sharing your feedback. I do apologise that your product arrived with damage. I cannot see that you have been in contact with ourselves via email in regards to this, if you wanted to reach out to us at hello@pooky.com, we would be more than happy to provide a replacement for yourself and organise a collection to take the damaged on off of your hands! Alternatively if you wanted to proceed differently, do get in touch still and we could always work something our for yourself. Best wishes, Paris

Posted 9 months ago

“I love the lamp I ordered but the bulb holder arrived bent, and the bulb doesn’t light up sadly. I’m sure this is just an unfortunate accident, but can I return it to the HQ office in Fulham or do I need to send it back in the post?”

Helpful Report

Posted 9 months ago

Hi George, Thank you for leaving a review. I can see you were in touch with my colleague Bryony a few hours ago and we have emailed a response in regards to the issue you are having with the lamp. The bulb holder is slightly wonky, however, this is because the lamp is on a ball-joint, meaning this can be secured back into place with a firm grip. We have also organised for a replacement bulb to be sent out for yourself. Please do see the email sent and we can then go from there in regards to any other questions you might have. Best wishes, Paris

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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