Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,585 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,585 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5937

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products great Service lacks ownership of issues”

Helpful Report

Posted 2 weeks ago

Hi Marcus, Thank you for your feedback. We're glad you find the products are great, and we're sorry the service didn't show ownership of issues. If you'd like us to look into this further, please reply here with details and we'll assist or alternatively you can email us in at hello@pooky.com. Kind regards, Oliver

Posted 1 week ago

“Delivery prompt Candles had paper inside cardboard box but candle not individual wrapped so both were slightly marked and damaged from rolling around during delivery ..”

Helpful Report

Posted 1 month ago

Hi Sharron, Sorry to hear the candles arrived not individually wrapped and got damaged in transit. That doesn’t sound ideal. I have passed this over to our team so they can look into this for future orders If you’d like any further assistance, please let us know. Kind regards, Em

Posted 1 month ago

“Sad to say I was really with these lamps. Bought a lamp and shade in bronze, they are not the same colour so don’t look good. They were £200 and I felt weren’t worth the money so returned. On the plus side the returns process is very easy”

Helpful Report

Posted 1 month ago

Hi Lorna, Sorry to hear the lamp and shade didn’t match in colour, and that you felt the value wasn’t there. We’re glad the returns process was easy for you. If you’d like any further assistance, please let us know. Kind regards, Em

Posted 1 month ago

“I have bought some great lights from Pooky, but the last purchase, the Large Seurat rechargeable picture light was a big disappointment. It is fiddly to mount and gives very low, poor light. The magnetic grip seems ok, but even with the moveable arm (flimsy) it is impossible to fully floodlight a picture. Definitely go for a spot option, as the strip light effect does nothing to enhance an artwork. I have to press the remote several times to get a reaction. Cannot recommend,”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing your experience. We’re sorry to hear the Large Seurat rechargeable picture light didn’t meet expectations and that you’re finding it fiddly to mount, with low light output and issues with the remote and arm. If you would like to send us some images so we can look into this further please email or customer service team on hello@pooky.co.uk Kind regards, Em

Posted 2 months ago

“The box was ripped even though it was a sign for delivery. The lamp looked intact so I kept it but now think it doesn't stand at 90 degrees. Great wireless light though.”

Helpful Report

Posted 2 months ago

Hi Liz, Thanks for taking the time to leave your feedback. We’re really sorry the box arrived torn. We’re glad the lamp itself is working, but that it doesn’t sit at 90 degrees isn’t ideal. If you’d like, we can help with a replacement or provide guidance on ensuring the lamp sits properly. Please let us know how you’d like to proceed via an email to our customer service email - hello@pooky.com Kind regards, Em

Posted 2 months ago

“We ordered 2 pendant lights for our new kitchen. What arrived was good in terms of quality size but a brighter, more brassy look than we had hoped from the pics on the website. We decided to return both and were ambushed by the £46 carriage fee for the return. We saw free delivery and free returns on the website when making our purchase.”

Helpful Report

Posted 3 months ago

Hi David, Thanks for sharing your experience. We’re sorry the pendant lights looked brighter/brassy in person and that the £46 return carriage fee wasn’t what you expected based on the site messaging. I can see that the full order was refunded back to your account so maybe you had selected to return the order using your own courier? If you have any further questions with this, please get in touch with our customer service team. Kindest regards, Em

Posted 3 months ago

“Delighted with light. No shades available. Showroom in Gloucester shut for a couple of days. They wouldn't honour sale price when I went in.”

Helpful Report

Posted 3 months ago

Hello Hilary, Thank you for your review. I am happy to hear you like your new light and I am sorry to see that our Gloucester opening hours did not suit you and the sale had then ended when you visited us. If there is anything else we can help with, just let us know. Kind regards, Em

Posted 3 months ago

“I am afraid the installation instructions for the fitting and shade are not clear enough for a dunce like me!”

Helpful Report

Posted 3 months ago

Hello Jon, Thank you for your review. We're sorry to hear our installation instructions were not clear enough. In future please do contact our customer service team who would be happy to assist you with further instructions. hello@pooky.com Kind regards, Ella.

Posted 3 months ago

“Great products but poor customer service. Sent an urgent email two days ago and am still waiting for a response. Also, £6 charge to return products in a sale which they will then sell at a higher price; go figure?!”

Helpful Report

Posted 3 months ago

Hello Ian, Thank you for your honest review. We are very sorry that you have not had a good experience this time around. It appears there was an email response sent to you on the 9/4/2026. We understand this will have been too late, however typically when a new response comes through to our mailbox, this can cause the email to go back to the bottom of the list as we work in chronological order. A member of the customer service team tried to call you and left a voicemail as the email we sent you had bounced. Our spring sale ended on the 7th of April and all items which were in the promotion returned to full price, however our customer service team were ready to honour you the discount. Please feel free to reach out to our customer service team again who will be happy to help: 020 7351 3003. Best wishes, Ella.

Posted 3 months ago

“Attractive and comfortable store with friendly staff. Do exercise caution in the discount section. We bought a floor lamp which is great and they say that goods in the outlet are in good ekectrical condition. BUT the lampshade we bought in the outlet is unusable. We should have taken it to the natural light at the entrance and peeled back some of the protrctive covering. It has dents and several white smears right round it. We had assumed lampshades in the outlet were end of line or seconds - not actually damaged/dented and unusable. We have bought a lampshade elsewhere and lamp looks great. Sandra”

Helpful Report

Posted 3 months ago

Hello Sandra, Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed visiting the store and are happy with your floor lamp, but we’re very sorry to hear about the issue with the lampshade from the outlet section. Our outlet items should always be clearly presented and fit for purpose, and we understand your frustration that this wasn’t your experience. Your comments have been shared with the store team so they can review how these items are checked and displayed, particularly around condition transparency. Best wishes, Ella.

Posted 3 months ago

“I have mixed feelings about Pooky. Starting with the positives, the choices are incredible and I can always find something that fits my needs. The lamp bases are also stunning and have a real sturdy quality feel. However, the lamp shades are always different upon arrival to what I see and read on the website. This has led to costly returns which I don't think is fair considering the descriptions are inaccurate. For this reason, I wouldn't take a chance on purchasing a lamp shade again as I have tried on a couple occasions already.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your honest review. We are pleased to hear you love our designs and quality, and that you can always find something to suit your home. It is a shame you don't feel the same way about our lamp shades. We always do our very best to make sure our photography and descriptions are a true reflection of the items you’ll receive, however colours can vary slightly on different screens when shopping online. Our returns are free of charge under normal circumstances. However, please note that if an order is placed during a sale or promotional period, a £6 return fee per order will apply. We do have 3 showrooms in the UK where you’re very welcome to view our collections in person. Thank you again for your feedback. Best wishes, Ella.

Posted 3 months ago

“Stylish options and good service. Quality adequate but not exceptional. Pricy not not fabulous value for money”

Helpful Report

Posted 3 months ago

Hello Linda, Thank you for your honest feedback. We're really glad you appreciated our style and service, though we're sorry to hear the quality and value didn’t fully meet your expectations. We’re always working to balance design, craftsmanship, and price, and your comments are genuinely helpful in guiding those improvements. If there’s anything specific you feel we could do better, we’d love to hear more. hello@pooky.com Best wishes, Ella.

Posted 3 months ago

“Ordered a matching shade and lamp in rattan but got completely different colours!!!”

Helpful Report

Posted 4 months ago

Hello there, Thanks for sharing your experience. We’re sorry to hear the colours didn’t match what you ordered. Please can you contact us with your order number and photos of the item you received? We’ll gladly look into a replacement or return options and make this right as quickly as possible. Kind regards, Em

Posted 4 months ago

“These were really nice, just not the colour shown in the photos. They look more anthracite in person.”

Helpful Report

Posted 4 months ago

Hi Ursula, Thanks for the review. Sorry the colour wasn’t as shown in the photos and looks more anthracite in person. We appreciate the feedback and will pass it to the product team to review image accuracy. Kind regards, Em

Posted 4 months ago

“I bought Clyfford picture lights that are very nice and I bought a dimmer switch that I was unhappy with. I’ll try to be objective in my criticism of the switch. ChatGPTv5 described its product info sheet as poor quality and unclear, when I used my camera to upload. The switch only worked well at up to 75% of mains and the bulbs would flicker if I went above that level, which I presume is the maximum level. I wouldn’t have purchased the dimmer switch if it had been clear that it had this limitation.”

Helpful Report

Posted 5 months ago

Hi Niall, Thank you for sharing your objective feedback. We’re sorry the dimmer switch didn’t perform as expected and for the inconvenience caused by the 75% threshold. We’ll pass your notes to the product team to review compatibility and performance clarity. It may be that the dimmer switch needs a factory reset to the minimum wattage for the fittings on the circuit. Kind regards, Pooky Team

Posted 4 months ago

“I bought two wall mounted battery wall lights-they look great however their remotes inter react with each other-so turn off 1 and the second gets turned off-and visa versa. Luckily I bought 4x bulbs as we are forever changing and recharging. So a bit disappointing for highly expensive lights.”

Helpful Report

Posted 5 months ago

Hi Judith, Thank you for your review. We’re sorry to hear the remotes are interfering with each other. That’s not what we want you to experience. If you’re able, please reach out to our team so we can look into this further. If there’s anything else you need, we’re here for you. Kind regards, Em

Posted 5 months ago

“Goods arrived quickly. Well packaged. Returns online excellent but useless if you don't have a printer because you have to pay £15 for a courier uplift and all I want is a code to resend via my Post office without a printer.”

Helpful Report

Posted 6 months ago

“Purchased a rechargeable lamp online. Did not purchase a shade as I'd already purchased the one I wanted elsewhere. They were not compatible. I rang twice and spoke to two different assistants who were polite but not exactly helpful. Nowhere on the website does it warn customers that non-Pooky lampshades may be incompatible. Had to place another order for a shade. Nice lamp but soured my experience with your company.”

Helpful Report

Posted 6 months ago

Hello Alyson, Thank you for your feedback. We are sorry to hear that you have not been fully satisfied with your purchase from us. Our rechargeable Genesis cells are the same size as an E27 fitting, therefore should be compatible with most shades. If in doubt in the future please do not hesitate to contact our customer service team hello@pooky.com. Kindest regards, Ella.

Posted 6 months ago

“Lovely shades. Bit formulaic. Delivery could step up.”

Helpful Report

Posted 6 months ago

Hi Claire, Thank you for your review. We’re glad you like the shades. We’re sorry it felt a bit formulaic and that delivery didn’t meet your expectations. If you can share your order number or purchase source, we’ll look into the delivery process and see how we can improve it. Warm regards, Team Pooky Kind regards, Em

Posted 6 months ago

“I love Pooky products, and am very happy with the few I have. However, it seems that, the moment I want something, it's out of stock. I have been waiting at least a month for a Bow-tie wall light, and apparently, the Lewis double spotlight in black will not return until about April. I wish Pooky luck in improving its supply chain.”

Helpful Report

Posted 7 months ago

Hello Helen, Thank you for your honest review. We totally understand the frustration when a product is out of stock and then not due back for a while. We are always looking into ways that Pooky can improve - this being one of them. So thank you for the honest words, we definitely take them all on board. Kind regards, Ella.

Posted 7 months ago

Pooky is rated 4.9 based on 31,585 reviews