Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,941 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

John F

5808

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am delighted with my Pooky lampshades. I ordered a few for different rooms and they are lovely. The ordering process is easy, the goods arrived promptly, and returns is straightforward. I only returned one because the colours didn't quite work with the furnishings in the room unfortunately, but I will definitely buy from Pooky again in the future.”

Helpful Report

Posted 5 days ago

Hello Linda, Thank you for this glowing review! We are thrilled to hear you have been filling your home with Pooky lampshades! We are pleased that you found the returns process easy. Hopefully you can find the perfect lamp shade with us in the future! Best wishes, Ella.

Posted 2 days ago

“Beautiful lamp, good weight to it. Very happy.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your great review! We are so pleased to hear you have been happy with the quality of your new lamp. Your feedback means a great deal to us! Best wishes, Ella.

Posted 2 days ago

“Beautiful lights delivered so quickly and packaged so well. Absolutely delighted with them”

Helpful Report

Posted 5 days ago

Hello Johanne, Thank you for this wonderful review. It is great to hear you have been delighted with your order. We are so pleased that everything arrived quickly and well packed. We hope you enjoy lighting up your home with Pooky! Best wishes, Ella.

Posted 2 days ago

“The quality of the screens and lamps is superb, and the sales service is excellent.”

Helpful Report

Posted 5 days ago

Hello Malales, Thank you for your 5 star review! We are thrilled to hear you love our lamps and that you have had a great experience with our sales department! Kind regards, Ella.

Posted 2 days ago

“Great service, lamp and shade as described and great quality. Perfectly wrapped too so no chance of damage!”

Pooky 5 star review on 9th December 2025

Helpful Report

Posted 5 days ago

Hello Louise, Thank you for your lovely review. We are delighted to hear your Tiny Aurora lamp base and Heraldic lamp shade made it perfectly in one piece! It looks beautiful here, you have chosen a winning combination! Best regards, Ella.

Posted 2 days ago

“I was very pleased with my lamp, it was carefully packaged and looked better than the photos!”

Helpful Report

Posted 5 days ago

Hello Natalie, Thank you for your lovely review! We are delighted to hear that you are pleased with your new purchase and that it exceeded your expectations! If you are ever passing one of our showrooms, you must pay us a visit! Best wishes, Ella.

Posted 2 days ago

“I ordered some light shades and coincidentally was given a discount because I ordered around Black Friday. I didn't ask for the discount and could not remove. Now you are not giving me a full refund as I ordered using a promotional code”

Helpful Report

Posted 5 days ago

Hello Kathy, Thank you for your review. We are sorry for the confusion and frustration surrounding your refund. We completely understand how disappointing it must feel to receive a reduced refund when you didn’t actively choose to apply a promotional discount. During the busy periods such as Black Friday, we ask for a £6 returns fee for any unwanted orders which are returned. If you feel you would like to discuss this with our customer service team you can contact us at hello@pooky.com. Best wishes, Ella.

Posted 2 days ago

“I bought the rechargeable lamp for an engagement present. We received it promptly before Christmas, beautifully and safely packaged. My son and his fiancée absolutely love it. I have one and am planning on buying more, theyre so useful to move all over the home.”

Helpful Report

Posted 5 days ago

Hello Shirley, Thank you for this lovely review! We are thrilled to hear that you chose one of our rechargeable lights to give as an engagement present - how lucky are they?! They are incredibly useful and handy to be able to move from room to room...did we mention they are a little addictive? Kindest regards, Ella.

Posted 2 days ago

“Hi quality product. Easy to install (wall lights) No need to run cables and switches. Delighted.”

Helpful Report

Posted 5 days ago

Hello James, Thank you for your awesome review! We are pleased to hear that you had an easy experience installing your wall lights! That's what we like to hear! Enjoy! Warm wishes, Ella.

Posted 2 days ago

“Delivery - excellent . Product - excellent . What more can I say ? Thank you”

Helpful Report

Posted 5 days ago

Hello Diane, What more can we say?! Thank you so much for this epic review! It means the world! Best regards, Ella.

Posted 2 days ago

“I have purchased many items from switches and sockets to feature statements throughout the home. Ordering and returns where easy and simple. The quality and designs are always stunning with exceptional quality and make our house a home with style and elegance.”

Helpful Report

Posted 5 days ago

Hello Louise, We love your review! Thank you so much for being such a loyal customer and choosing us when shopping for lighting. We are so pleased that your Pooky lights have transformed your house into a home, that is the best feeling ever! Kindest regards, Ella.

Posted 2 days ago

“I have just ordered several lampshades and lights from Pooky- love all of them. Such good quality and excellent customer service has been received every time I have contacted them.”

Helpful Report

Posted 6 days ago

Hello Julie, Thank you for the fab review! It is great to hear that you have been delighted with everything that was in your order - it sounds like you have a house full of Pooky! Thank you for complimenting our customer service team, we really do strive to give the best customer experience. Kind regards, Ella.

Posted 2 days ago

“excellent quality”

Helpful Report

Posted 6 days ago

Hello Jane, Thank you for your kind review! It really means the world to us! Best wishes, Ella.

Posted 2 days ago

“I purchased 3x rechargable table lamps. They are gorgeous lights delivered very quickly and so easy to use. I did return 1 as I didn't like the shade of base in my room as much as I thought I would. The returns process was so simple and easy and I was refunded within 7 days.”

Helpful Report

Posted 6 days ago

Hello Jessica, Thank you for taking the time to share your kind words! We are so pleased to hear that you have been delighted with your order. It is a shame that one of the bases didn't quite suit your decor in the way that you'd hoped, but it is good to know that you found the returns process simple and that you didn't wait too long for your refund. Kind regards, Ella.

Posted 2 days ago

“I’m absolutely in love with my new Aesop standing lamp from Pooky. It has finished off my living room perfectly. It’s elegant and gives the whole room the warmest, cosiest vibe exactly what I’d been hoping for. The lamp is really well made, beautiful antique brass and has completely changed the atmosphere. It looks effortlessly stylish and ties everything together just as I hoped. A wonderful addition to my home and I genuinely couldn’t be happier with it.”

Helpful Report

Posted 6 days ago

Hello Samantha, Thank you for this glowing review! We are so delighted to hear that your Pooky lamp has lived up to your expectations and has completed your vision for your living space! It really does look very elegant and beautiful here. A very good choice! Best wishes, Ella.

Posted 2 days ago

“So proud to have pooky lamps at home. I love the character of each lamps and it is creating a warm atmosphere in my living room😊 I woul love to have another collection soon!”

Helpful Report

Posted 6 days ago

Hello Jesulita, Thank you for your kind review and this beautiful image of your living room! This is the epitome of cosy living - and that view! We are thrilled to hear that you are loving your new additions to your home. Hopefully you will have another room filled with Pooky lights in the future! Best wishes, Ella.

Posted 2 days ago

“The lights we received are of a solid construction and contemporary design. Pooky kept us abreast of delivery status and were very helpful when I thought I'd not received all my order (my error)”

Helpful Report

Posted 6 days ago

Hello Ian, Thank you for the great review. We are delighted to hear you are pleased with your order and that customer service were very helpful in tracking down your delivery. Sometimes DPD can split the deliveries, so orders can arrive at different times if their are multiple boxes. Our customer service team will always be happy to update you on your order status. Best wishes, Ella.

Posted 2 days ago

“I have to say this lamp is exactly what I was looking for. The main thing I love about it is the quality and vast variety of lamp shades. When I’m ready I can purchase more to switch up my decor and give the space a new look. Love !”

Helpful Report

Posted 6 days ago

Hello Tina, Thank you for this excellent review! We are thrilled to hear you found what you were looking for at Pooky! That is what is so special about lighting and lamp shades, they are so versatile! One quick lampshade change and you have a whole new room! Best wishes, Ella.

Posted 2 days ago

“The lamps feel solid, satisfyingly tactile and a quality product. The rechargeable cells fit really well into the lamp base and the magnetic connections for the cells and lampshades too are genius. The lampshades (one block printed cotton and one hand painted on card) are both gorgeous. Super quality, arrived beautifully and thoughtfully packaged, delivered quickly. The cells are so easy to recharge and give really cosy lighting, without the need for sockets or trailing cords. Honestly, really delighted.”

Helpful Report

Posted 6 days ago

Hello Julia, What a lovely review! Thank you for sharing your thoughts on your new rechargeable lighting. Both of your choices fit in with your decor perfectly - we especially like how the caramel chevrons shade compliments the yellows in the painting. Enjoy the glow! Best wishes, Ella.

Posted 2 days ago

“Loved the table lamp that’s sitting next to my bed, elegant and beautiful!”

Helpful Report

Posted 6 days ago

Hello, Thank you for the 5 stars and kind words! We are thrilled to hear that your new Pooky lamp is the last thing you see on a night, and the first thing you see on a morning! What a treat! Best wishes, Ella.

Posted 2 days ago

Pooky is rated 4.9 based on 30,941 reviews