Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,361 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Anonymous

Lynne P

Tor C

5905

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second Pooky order. Quality products and quick delivery. The lampshade I ordered is beautiful. The website doesn't do it justice.”

Helpful Report

Posted 1 week ago

Hi Susan, Thank you for your wonderful review. We’re delighted you’re happy with the quality of your Pooky order, the quick delivery, and that the lampshade is beautiful. We’ll pass your note about the website to the team. If there’s anything else you need, just let us know. Kind regards, Em

Posted 4 days ago

“Beautiful lamp, gorgeous style and quality Fantastic delivery service too!”

Helpful Report

Posted 1 week ago

Hi Emma, Thank you for your lovely review. We’re thrilled you’re enjoying the lamp, its style and quality, and that the delivery service impressed you. If you need anything else, just let us know. Kind regards, Em

Posted 4 days ago

“Great product Poor quality management I bought a brass elbow for a light above my bed. Unfortunately, I just said it back because one of the parts had come loose and fallen off. My last order was for a picture frame light That wouldn’t charge. I’ve placed both of them which was quite easy, but they shouldn’t have happened in the first place.”

Helpful Report

Posted 1 week ago

Hi Ian, Thank you for submitting your review. We are sorry to hear that your had received faulty items in the first instance, however, we are happy to see that this was all resolved easily. If you have any further questions, please do let us now. Best wishes, Em

Posted 4 days ago

“Arrived quickly and well packaged. Not installed yet but am sure they will look great once in.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for the quick arrival and for sharing your note. We’re glad the packaging was good and that you’re confident they’ll look great once installed. If you need any tips or help when you’re ready to set them up, we’re here for you. Kind regards, Em

Posted 4 days ago

“Great quality and very good customer service”

Helpful Report

Posted 1 week ago

Hi Lucia, Thank you for the wonderful feedback. We’re delighted you’re happy with the quality and our customer service. If you need anything else, just let us know. Kind regards, Em

Posted 4 days ago

“Very sleek looking little light to be used in a shower niche. Nice alternative to an LED strip which would have looked too contemporary in our bathroom. Overall happy with it!”

Helpful Report

Posted 1 week ago

Hi Olivia, Thanks for sharing your thoughts. We’re glad the Pooky fits your shower niche and that you’re happy with it as an alternative to an LED strip. Let us know if you have any further questions. Kind regards, Em

Posted 4 days ago

“Muy buen catálogo, muy buena calidad, catálogo muy atractivo y muy buen servicio.”

Helpful Report

Posted 1 week ago

Hola Ramón, Muchas gracias por tus comentarios. Nos alegra saber que el catálogo, la calidad y el servicio han cumplido tus expectativas. Si hay algo más en lo que podamos ayudarte, no dudes en contactarnos. Un cordial saludo, Em

Posted 4 days ago

“We ordered 2 pendant lights for our new kitchen. What arrived was good in terms of quality size but a brighter, more brassy look than we had hoped from the pics on the website. We decided to return both and were ambushed by the £46 carriage fee for the return. We saw free delivery and free returns on the website when making our purchase.”

Helpful Report

Posted 1 week ago

Hi David, Thanks for sharing your experience. We’re sorry the pendant lights looked brighter/brassy in person and that the £46 return carriage fee wasn’t what you expected based on the site messaging. I can see that the full order was refunded back to your account so maybe you had selected to return the order using your own courier? If you have any further questions with this, please get in touch with our customer service team. Kindest regards, Em

Posted 4 days ago

“The quality of the product (a pair of Taj silk lampshades) was as good as could be expected; the craftmanship evidences great attention to detail and pride in delivering a good product. The delivery was performed in a timely manner, and good care was taken to ensure the lampshades were protected and arrived in good condition. I'm very satisfied with them, although I would recommend caution if you want to match colours very precisely - on screen colours may appear whiter than in reality (that's my experience). It's a fact of reality when buying things online, though, and Pooky provides adequate labelling and warning, so nothing to fault in this regard.”

Helpful Report

Posted 1 week ago

Hello Andres, Thank you for your thorough review. We're glad the Taj silk lampshades meet your expectations and that delivery was timely. We appreciate your note about potential colour differences on screen and will keep ensuring clear labelling. Kind regards, Em

Posted 4 days ago

“I’ve been waiting for a few months now for this 40cm lampshade to come back into stock and use my Pooky perks before time ran out to use them. Unfortunately the size I wanted is still out of stock so decided to purchase the slightly smaller shade in hope it would look ok with my lamp base. Sadly it is too small for this base as you can see by the photo. Nevertheless I love the shade so much, the colours and pattern are simply beautiful - so i’ve decided to keep it and just find a smaller lamp base that’s the correct proportion for the shade.”

Helpful Report

Posted 1 week ago

Hello Beverley, Thank you for taking the time to leave your review. We understand how frustrating it can be waiting for a specific size back in stock. However, the shade looks beautiful here and were glad you love it! Kind regards, Em

Posted 4 days ago

“The quality is excellent, really pleased”

Helpful Report

Posted 1 week ago

Hello Katharine, Thank you for the great review! We are delighted to hear you are very pleased with your new lighting. We appreciate you taking the time to share your experience with us. Best wishes, Ella.

Posted 1 week ago

“Perfect pair of bedside lamps.”

Helpful Report

Posted 1 week ago

Hi Kirsty, Thank you for the wonderful five-star review! We’re thrilled you consider Pooky a perfect pair for your bedside lamps. If you’d like any tips on styling or care, we’re happy to help. Kind regards, Em

Posted 1 week ago

“Excellent products at a very fair price. I love the variety of shades and the ability to to see all the combinations with the lamps. Highly recommend also for speedy shipping”

Helpful Report

Posted 1 week ago

Hi Shiona, Thank you for the wonderful five-star review! We’re thrilled you’re happy with the variety of shades, the ability to view combinations with the lamps, and our speedy shipping. If you’d like any tips on pairing shades or exploring more combos, we’re happy to help. Kind regards, Em

Posted 1 week ago

“Loved my lamps and shades”

Helpful Report

Posted 1 week ago

Hi there, Thank you for the wonderful five-star review! We’re delighted you loved your lamps and shades. If you’d like any tips on care or getting the most from them, we’re happy to help. Kind regards, Em

Posted 1 week ago

“I purchased this beautiful rechargeable lamp for my mum, she is absolutely thrilled with it after looking at it for ages. The shade matches the colours she has chosen to have for her new kitchen perfectly. Well packaged, quick delivery and it operates superbly”

Helpful Report

Posted 2 weeks ago

Hi Joshua, Thank you for the wonderful five-star review! We’re thrilled to hear the rechargeable lamp is loved by your mum and that the shade perfectly fits her new kitchen. If you’d like any tips on care or getting the most from the lamp, we’re happy to help. Kind regards, Em

Posted 1 week ago

“Beautiful rechargeable lamp for our hall. Excellent quality,solid base stunning shade. Bought this at offer price and extra rechargeable cell. Very happy with it-bright dimmable light with remote control. This is our third Pooky lamp and would definitely buy Pooky again”

Helpful Report

Posted 2 weeks ago

Hi Alexander, Thank you for the wonderful five-star review! We’re thrilled you love the Pooky lamp and that it’s been a great addition to your hall. If you’d like any tips on care, settings, or getting the most from the remote control, we’re happy to help. Kind regards, Em

Posted 1 week ago

“Delighted with my lamp bases-they were as beautiful as the website photos suggested. Customer services dealt with an issue over the return of a large item sympathetically.”

Helpful Report

Posted 2 weeks ago

Hi Anne, Thank you for the wonderful five-star review! We’re delighted you love the lamp bases and that they looked just as on the website. We’re glad our customer services could sympathetically assist with the return issue. If you’d like any styling tips or care guidance for your lamps, we’re happy to help. Kind regards, Em

Posted 1 week ago

“Really pleased with my new light , looking forward to using it”

Helpful Report

Posted 2 weeks ago

Hi Angela, Thank you for the lovely five-star review! We’re really glad you’re pleased with your new light and look forward to you enjoying it. If you’d like any tips on styling or care for your light, we’re happy to help. Kind regards, Em

Posted 1 week ago

“Fantastic product. Great customer service.”

Helpful Report

Posted 2 weeks ago

Hi Jack, Thank you for the fantastic review! We’re thrilled you’re happy with Pooky and our customer service. If you’d like any tips or recommendations for styling your space, we’re here to help. Kind regards, Em

Posted 1 week ago

“Ordered a lampshade to match my blinds in the orange ikat fabric. So pleased with the quality and able to get the offer before it finished.”

Helpful Report

Posted 2 weeks ago

Hi Juliet, Thank you for the lovely review! We’re thrilled you’re pleased with the lampshade quality and that you managed to grab the offer before it finished. If you’d like any styling tips to pair it with your orange ikat blinds, we’re happy to help. Kind regards, Em

Posted 1 week ago

Pooky is rated 4.9 based on 31,361 reviews