Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,400 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,400 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5631

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful hurricane candle holder and fantastic price in the sale, the marble is the same as our fireplace surround, looks very classy! Could not see anything similar from anywhere else, and always looking for unique looks, happy customer.”

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Posted 2 weeks ago

“We have bought a range of lights , pendant, wall and picture lights. The quality is excellent and the Communication clear and quick.”

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Posted 2 weeks ago

Hi there, Thanks a lot for your review! We’re really pleased you’re satisfied with the product and hope it serves you well for a long time. Kindest regards, Em

Posted 2 hours ago

“Love the lamp! It is stylish as well as quirky. So pleased to finally have a lamp where we have no plug socket! Would like to be able to put it on a timer to come automatically everyday though. Bit annoying that the lampshade and base shipped separately so had to check in with customer services however they answered super quickly and were totally happy to help.”

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Posted 2 weeks ago

Hi there, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it!. Kindest regards, Em

Posted 2 hours ago

“The most beautiful lamp shades, they have given my living space a real softness, I love them! The craftsmanship is just incredible, I think I’m hooked, I will definitely be purchasing more for my bedrooms!”

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Posted 2 weeks ago

Hi there, Thanks so much for your review! We’re really pleased to hear you’re enjoying the product – your support means a lot to us! Kindest regards, Em

Posted 2 hours ago

“Wonderful products, well packaged and prompt delivery service. They offer a unique qulity brass finish at a very reasonable price, which looks classy and not cheap.”

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Posted 2 weeks ago

Hi Jonny, It’s brilliant to hear that you’re loving the product! We always aim for top quality, so it’s great to know we’ve hit the mark for you. Best wishes, Paris

Posted 1 week ago

“Great product, excellent customer service”

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Posted 2 weeks ago

Hi there, We’re so pleased to hear your kind words – it really means a lot to us! Thanks for taking the time to leave a review, and we’re glad you had a positive experience. Best wishes, Paris

Posted 1 week ago

“Hard to give a star rating that reflects all aspects of buying from Pooky - the lamps look good and what I expected but one of them was packaged with a goodly amount of polystyrene, which is unacceptable environmentally. The silk shade is fragile, definitely, but there are a number of greener packaging options around and I feel Pooky could and should have used one of those. It will put me off using their products again.”

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Posted 2 weeks ago

“Would love to leave a 5-star review as I love your designs but shopping on Pooky has been a frustrating experience. The products I want are never in stock or out of stock quickly, e.g. the Tremmers single wall fitting - out of stock for months. The scallop lampshade in blue and pink - out of stock for months or sold out quickly. And why, in the age when reversible gimbals are common, do you only sell either pendant or table lamp fittings? I was after the Heraldic blue in a particular size for table lamp, but - after speaking to your customer services, it was only available as pendant fitting. You would be able to maximise your customers' choices by selling shade with reversible gimbals!”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks so much for your review. I apologise that we did not have the shade that you wanted in the reversible gimble. We are slowly moving most of our shades onto a reversible gimble, however, with some it is not possible. We do have a wide range of shades that have the reversible gimbal-580 in stock right now. I apologise that none of these were suitable for you. We hope to see you again soon! Best wishes, Em

Posted 2 hours ago

“Fabulous lamps and very happy with purchases”

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Posted 2 weeks ago

Hi Sarah, We’re thrilled you’re happy with your purchase! Thanks for taking the time to share your thoughts – it really helps us keep doing what we do. Best wishes, Paris

Posted 1 week ago

“The Kings Road shop had the full range to see and the staff gave good advice and were very helpful trying different shades on lamps. Ordered that day and everything arrived within five days. Excellent quality and trouble free . Thanks”

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Posted 2 weeks ago

Hi Robert, Thanks so much for your lovely review! We're delighted to hear you had a great experience with us. We really appreciate your support and look forward to welcoming you again soon! Best wishes, Paris

Posted 1 week ago

“Beautiful products, absolutely amazing customer care and attention.”

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Posted 2 weeks ago

Hi Fran, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the products. Best wishes, Paris

Posted 1 week ago

“Excellent quality, design and quick delivery”

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Posted 2 weeks ago

Hi Charlotte, It’s fantastic to hear that you’re happy with your product! We work hard to offer great quality, and your feedback makes it all worthwhile. Best wishes, Paris

Posted 1 week ago

“I'm now up to 3 of the Reed rechargeables because I love their versatility. Initialy I had a problem with one of the light and sent a mail to the team. A couple of photots later and a new base was on its way to me. Excellent products and customer service.”

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Posted 2 weeks ago

Hi Catherine, Thank you for your thoughtful feedback! We’re so glad to know we met your expectations and that we were able to sort this out for yourself. Your satisfaction is our top priority! Best wishes, Paris

Posted 1 week ago

“Very good service and an excellent website with helpful tips for choosing the right product.”

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Posted 2 weeks ago

Hi Patricia, We’re so pleased to hear your kind words – it really means a lot to us! Thanks for taking the time to leave a review, and we’re glad you had a positive experience. Best wishes, Paris

Posted 1 week ago

“I love Pooky lamp shades. Unfortunately the one I bought was darker than it looked on the website. So didn’t give the light I was expecting”

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Posted 2 weeks ago

“What a gorgeous chandelier once is installed ! The instructions advise to dressed the light before installation. The electrician requested to undressed it so the was a long time wasted doing this twice. But it is absolutely amazing once is installed I love it.”

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Posted 2 weeks ago

“Very fast shipment and lampshades of great quality”

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Posted 2 weeks ago

Hi Tom, Thanks a lot for your review! We’re really pleased you’re satisfied with the product and hope it serves you well for a long time! Best wishes, Paris

Posted 1 week ago

“This is an excellent company. Since they arrived on the scene I've specified some of their lights in all my projects. I love the quality, price and style and so do my clients. I particularly love their bathroom lights and the new rechargeables, which are a game changer. My latest purchase of a statement lamp does not disappoint. Keep up the good work, Pooky! Triciax”

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Posted 2 weeks ago

Hi Patricia, We’re delighted you had such a positive experience! Thank you for choosing us – we truly appreciate it and look forward to serving you again. Best wishes, Paris

Posted 1 week ago

“I love my lampshade! Superb quality and timely delivery.”

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Posted 2 weeks ago

Hi Jamie, We really appreciate your feedback and are so glad the product is working well for you. Thanks for your support! Best wishes, Paris

Posted 1 week ago

“I just love this flex - it works so well with all my other Pooky products and allows me to re wire some vintage pieces I can’t part with”

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Posted 2 weeks ago

Hi Lisa, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it! Best wishes, Paris

Posted 1 week ago

Pooky is rated 4.9 based on 30,400 reviews