Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,760 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 30th October 2025

5761

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my purchase; I just wish international shipping wasn't so expensive!!”

Helpful Report

Posted 6 days ago

“Pooky lights are lovely designs the service is always quick and professional. The products carry a guarantee which is always reassuring for the quality. It is a pleasure doing business with them.”

Helpful Report

Posted 1 month ago

Hello Soula, Thank you so much for your kind words! We're delighted to hear that you love our designs and have had a positive experience with our service. Knowing that our guarantee offers you reassurance means a lot to us. We truly appreciate your support! Kindest regards, Ella.

Posted 1 month ago

“The hardest part of placing the order is to decide which one to buy. It’s an expensive purchase not to be able to see the products first and the huge choice range makes the decision very hard! I chose the moonshine lamp to go in a very specific place and am very pleased with it. The packaging was huge and it was very carefully packed. Being a standard lamp it would have been helpful to get a timed delivery slot option as seeing as it was pouring down with rain, it meant a few panicky phone calls to get a neighbour to grab it in for me. It’s well worth it though as the lamp looks beautiful and after much research I’ve realised Pooky really do offer the most unique, beautiful and quality designs.”

Helpful Report

Posted 1 month ago

Hi Elaine, Thank you so much for your review! We completely understand how tricky it can be to choose a piece online—especially with so many options and without seeing them in person. We do have 3 showrooms across the UK. They are located in London, Gloucester and West Yorkshire. We're delighted to hear that the Moonshine floor lamp found its perfect spot in your home and that you're pleased with the quality and design. We really appreciate your feedback about the delivery process as well. We're always looking for ways to improve the overall experience for our customers. Thank you again for your kind words and for choosing Pooky above the rest! Best wishes, Ella.

Posted 1 month ago

“Love the new plug less lamps. All ways fantastic colour bases and great designed lamp shades. I have never been disappointed with products at all.”

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Posted 2 months ago

Hi Jane, Thank you for your lovely review! We're thrilled to hear that you're enjoying our rechargeable lamps, along with our vibrant colour bases and stylish lamp shades. It’s fantastic to know we’ve kept you satisfied with our products! Warm regards, Em

Posted 1 month ago

“I was pleased with the quality of the picture lights I ordered and they weredelivered promptly. however I was disappointed not to be given the 5% new customer discount your website promised”

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Posted 2 months ago

Hi Paul, Thank you for your review! We're glad to hear that you're pleased with the quality of the picture lights and the prompt delivery. We apologise for the oversight regarding the 5% new customer discount; I cant see any communication from you regarding this. Please do email in and we will be happy to look into this further. Our customer service email is hello@pooky.com Warm regards, Em

Posted 1 month ago

“Very pleased with most aspects of our tall reading lamp. Would have given a 5 star but the cable length is not very generous. 1.4m approx. Has a nice olive green cable which we need to attach to ugly white extension lead. Think cable length should be included in product details.”

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Posted 2 months ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you're pleased with your tall reading lamp. We appreciate your feedback regarding the cable length and will certainly consider it for our product details. Your insights help us improve! Warm wishes, Em

Posted 1 month ago

“Came quickly, looks lovely, does what it says on the tin”

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Posted 2 months ago

Hi Julie, Thank you for your lovely review! We’re so glad to hear that your order arrived quickly and that you’re happy with its look and functionality. Your feedback truly means a lot to us! Warm regards, Em

Posted 1 month ago

“Excellent service-lamps delivered next day well packaged and intact. The lamps are wonderful and look great on my tables. Would definitely recommend”

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Posted 2 months ago

Hi Heather, Thank you so much for your wonderful review! We're delighted to hear that your lamps arrived promptly and in perfect condition. It's great to know they look amazing on your tables! We appreciate your recommendation and look forward to welcoming you back soon. Warm regards, Em

Posted 2 months ago

“Great show room, very nice people, very helpful. Love the products, even if a bit pricey. One downside was that we bought a standard lamp in the sale and found that half the plastic switch has broken, managed to get it switched on and now have to switch only from wall. Would like to get a new switch if it’s possible? I know it’s bought as seen but just didn’t spot it. Happy to pay for a new switch, I can fit it.”

Helpful Report

Posted 2 months ago

Hi Nick, Thank you for your feedback! We're really pleased to hear that you enjoyed the showroom experience and found our team helpful. It’s great to know you love our products. I’m sorry to hear about the issue with the lamp switch. While we understand the challenge of not catching it at the time of purchase. Please do pop us an email with a photo of the fault and we will be more than happy to look into this further. Our Customer service email is hello@pooky.com. Kindest regards, Em

Posted 2 months ago

“The mirror was lovely but the colour completely different to what it looks like in pictures. Looked black rather than blue so I had to return. Returns process very easy and quick.”

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Posted 3 months ago

“Love the lamp! It is stylish as well as quirky. So pleased to finally have a lamp where we have no plug socket! Would like to be able to put it on a timer to come automatically everyday though. Bit annoying that the lampshade and base shipped separately so had to check in with customer services however they answered super quickly and were totally happy to help.”

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Posted 6 months ago

Hi there, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it!. Kindest regards, Em

Posted 5 months ago

“I love Pooky lamp shades. Unfortunately the one I bought was darker than it looked on the website. So didn’t give the light I was expecting”

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Posted 6 months ago

“I have ordered multiple lights form Pooky over the last few months and I love them all. Great variety and simple and easily assembled/fitted. I have however on my recent purchase felt a bit let down by the product and delivery. Package delivery was a mess by DPD, one box missing and then arrived very late at night open and damaged. I called customer service and Charlotte has been really helpful and understanding. I know it’s not Pookys fault but this is the reason for 4/5 stars.”

Helpful Report

Posted 6 months ago

Hi Sebastian, I am sorry that the delivery of your order was delayed and not as smooth as we would hope. however, I am glad Charlotte has helped with with the order and you now have a beautiful lamp and continue to enjoy it. Kindest regards, Em

Posted 6 months ago

“Great quality product , looks fabulous and fits flush with my plaster ceiling rose . Only issue was that the cable is so long that it needed cutting to coil into the narrow diameter ceiling rose of the pendant- but was very straightforward for the tradesman .”

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Posted 6 months ago

Hi Farzana, Your positive feedback is much appreciated! We’re delighted you're enjoying the product and it is good to hear the tradesman was able to help with your issue! We are always here if you need anything else. Best wishes, Paris

Posted 6 months ago

“Great website, great products, speedy delivery. Unfortunately 2 out of 7 of the lights were broken but your customer service team were fantastic in getting new ones delivered.”

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Posted 7 months ago

Hi there, We’re so pleased to hear your kind words – it really means a lot to us! Thanks for taking the time to leave a review, and we’re glad you had a positive experience. Kindest regards, Em

Posted 7 months ago

“It's a beautiful light and was delivered quickly with care. The only problem is that the connection box is too big once the wires are connected to be able to assemble the light. I really recommend throwing it out and using smaller connectors.”

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Posted 8 months ago

Hi Robert, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 7 months ago

“The product prices are deifnitely on the high side, although they are very good quality and beautiful. The only thing I was disappointed about was there was no cable switch on the cord - for the price I would expected this - very awkward when using the table lamps as a bedside lamp as we are.”

Helpful Report

Posted 8 months ago

Hi Emma, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it. I have passed your feedback along to our product team to review. Best wishes, Em

Posted 7 months ago

“Attractive small light, ideal for areas far from an electric plug. Good background lighting. Seems very well made. However turning it on without the remote control is fiddly as it is difficult to find the switch without removing the shade and the light itself from the base. The remote control is the answer as long as you are near to the light, but ours does not work much more than 3 metres away, so we cannot for example turn on the light from our bed. Maybe the battery provided is old?”

Helpful Report

Posted 8 months ago

Hi, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. I have passed your feedback to our product team to review. Em

Posted 7 months ago

“Lovely shape lamp, nice glaze and good size. 4/5 stars because the colour online isn't representative of the actual colour. All the pics of it online have the colours 'pumped up' so the lamp looks like it has a brightish but still subtle turquoise look to it. In real life it's a slightly drab but neutral blue-grey. I'm going to add a brighter shade to it and keep as I love the shape. I haven't had this colour issue with other websites.”

Helpful Report

Posted 8 months ago

Hi there, Your feedback is much appreciated! We’re delighted you're enjoying the product and are always here if you need anything else! Kindest regards, Em

Posted 7 months ago

“Great products and delivery is well organised and reliable. I had a couple of questions about the light fittings I was interested in and these were answered promptly Ony gripe is stock levels - I was interested in 6 of the same fittings, only 3 were in stock and no more due to arrive for a couple of months. Shame as I'd have bought them and more straight away. But the design is good and quality is high.”

Helpful Report

Posted 8 months ago

Hi! Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 7 months ago

Pooky is rated 4.9 based on 30,760 reviews