Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,449 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,449 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the lamp! It is stylish as well as quirky. So pleased to finally have a lamp where we have no plug socket! Would like to be able to put it on a timer to come automatically everyday though. Bit annoying that the lampshade and base shipped separately so had to check in with customer services however they answered super quickly and were totally happy to help.”

Helpful Report

Posted 1 month ago

Hi there, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it!. Kindest regards, Em

Posted 1 month ago

“I love Pooky lamp shades. Unfortunately the one I bought was darker than it looked on the website. So didn’t give the light I was expecting”

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Posted 1 month ago

“I have ordered multiple lights form Pooky over the last few months and I love them all. Great variety and simple and easily assembled/fitted. I have however on my recent purchase felt a bit let down by the product and delivery. Package delivery was a mess by DPD, one box missing and then arrived very late at night open and damaged. I called customer service and Charlotte has been really helpful and understanding. I know it’s not Pookys fault but this is the reason for 4/5 stars.”

Helpful Report

Posted 2 months ago

Hi Sebastian, I am sorry that the delivery of your order was delayed and not as smooth as we would hope. however, I am glad Charlotte has helped with with the order and you now have a beautiful lamp and continue to enjoy it. Kindest regards, Em

Posted 1 month ago

“Great quality product , looks fabulous and fits flush with my plaster ceiling rose . Only issue was that the cable is so long that it needed cutting to coil into the narrow diameter ceiling rose of the pendant- but was very straightforward for the tradesman .”

Helpful Report

Posted 2 months ago

Hi Farzana, Your positive feedback is much appreciated! We’re delighted you're enjoying the product and it is good to hear the tradesman was able to help with your issue! We are always here if you need anything else. Best wishes, Paris

Posted 2 months ago

“Great website, great products, speedy delivery. Unfortunately 2 out of 7 of the lights were broken but your customer service team were fantastic in getting new ones delivered.”

Helpful Report

Posted 3 months ago

Hi there, We’re so pleased to hear your kind words – it really means a lot to us! Thanks for taking the time to leave a review, and we’re glad you had a positive experience. Kindest regards, Em

Posted 2 months ago

“It's a beautiful light and was delivered quickly with care. The only problem is that the connection box is too big once the wires are connected to be able to assemble the light. I really recommend throwing it out and using smaller connectors.”

Helpful Report

Posted 3 months ago

Hi Robert, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 months ago

“The product prices are deifnitely on the high side, although they are very good quality and beautiful. The only thing I was disappointed about was there was no cable switch on the cord - for the price I would expected this - very awkward when using the table lamps as a bedside lamp as we are.”

Helpful Report

Posted 3 months ago

Hi Emma, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it. I have passed your feedback along to our product team to review. Best wishes, Em

Posted 2 months ago

“Attractive small light, ideal for areas far from an electric plug. Good background lighting. Seems very well made. However turning it on without the remote control is fiddly as it is difficult to find the switch without removing the shade and the light itself from the base. The remote control is the answer as long as you are near to the light, but ours does not work much more than 3 metres away, so we cannot for example turn on the light from our bed. Maybe the battery provided is old?”

Helpful Report

Posted 3 months ago

Hi, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. I have passed your feedback to our product team to review. Em

Posted 2 months ago

“Lovely shape lamp, nice glaze and good size. 4/5 stars because the colour online isn't representative of the actual colour. All the pics of it online have the colours 'pumped up' so the lamp looks like it has a brightish but still subtle turquoise look to it. In real life it's a slightly drab but neutral blue-grey. I'm going to add a brighter shade to it and keep as I love the shape. I haven't had this colour issue with other websites.”

Helpful Report

Posted 4 months ago

Hi there, Your feedback is much appreciated! We’re delighted you're enjoying the product and are always here if you need anything else! Kindest regards, Em

Posted 2 months ago

“Great products and delivery is well organised and reliable. I had a couple of questions about the light fittings I was interested in and these were answered promptly Ony gripe is stock levels - I was interested in 6 of the same fittings, only 3 were in stock and no more due to arrive for a couple of months. Shame as I'd have bought them and more straight away. But the design is good and quality is high.”

Helpful Report

Posted 4 months ago

Hi! Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 months ago

“Stylish original lighting. I love my new lamp”

Helpful Report

Posted 4 months ago

Hi Susan, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it! Best wishes, Em

Posted 2 months ago

“My most recent order from Pooky was two small amber Aurora rechargeable lamps. Perfect for end tables and other places where you want to avoid a trailing cord. They are pretty and cast a lovely glow in the family room. Disappointed at the same time that I could not get any samples for paper/ card lampshades, although they are available for fabric shades. Pooky should sort this out with its suppliers. Colour is usually important to a customer and photographs on a laptop are frequently quite misleading when it comes to colour. I realise you can return an item, but I do not want the hassle of ordering shades only to find the colour isn’t right and having to box up and return such bulky items. I would prefer to get the order right in the first place.”

Helpful Report

Posted 4 months ago

“We have bought quite a lot of lights from Pooky and for the most part found them to be excellent quality, although not cheap. The latest purchase was for sale items - a convex mirror, a lamp base and a shade. They all look great and were great value.”

Helpful Report

Posted 4 months ago

“easy to use, good website, fun designs”

Helpful Report

Posted 5 months ago

Hi Autumn, Thank you for sharing your experience with us. It's wonderful to hear from happy customers, and we appreciate your time! Best wishes, Paris

Posted 4 months ago

“I've bought quite a few pieces from Pooky and suffice to say I'm a little bit addicted. The products are generally great quality and the glow that resonates from their beautiful lampshades is superior to other brands. I'm in love with my cordless lamp which I bagged in the recent sale. I have, however, received a lamp base that was glued together wonkily and another lamp base was delivered smashed into pieces, although this must be DPD's fault. And they are very expensive.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to write such a positive review for us. Hearing from our happy customers is always lovely! I am not able to see if you were in touch with ourselves to get these faults resolved, but I do hope that we were able to help you with this, if not, please do reach out to hello@pooky.com where we could help you further with any matters. We are also loving your collection of house plants surrounded by the Pooky lamp! It looks great in the space. Best wishes, Paris

Posted 4 months ago

“I had a problem with the first rechargeable lamp but Pooky quickly sent me another one which Semester be working well.”

Helpful Report

Posted 5 months ago

Hi Christine, Thank you for taking your time to leave a review. I am sorry to hear you of the initial problems you had to begin with, I can see my colleague Beth was able to get you a replacement sent for you on a next day delivery. I hope you are loving the new and working lamp! Best wishes, Paris

Posted 4 months ago

“Lovely lights but they do not give enough light. Please make them brighter”

Helpful Report

Posted 5 months ago

Hi Tessa, Thank you for your review. We are sorry to hear you are not satisifed with the amount of light given from our products! If you wanted to drop us a message a hello@pooky.com to confirm which light it is you have, I will be more than happy to pass the feedback over to our product team for review! Besides this, we are glad you think the lights are lovely! It is always wonderful to get feedback from our customers. Best wishes, Paris

Posted 4 months ago

“Very helpful in showroom. Lived the range of products. Good quality and design. Prompt delivery. The only thing was I would have liked to sign up for pooky points but wasn't encouraged. I didn't see any box on the website. I have asked for retrospective points as we have spent alot of money. Not heard anything.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for reaching out to us and providing us with your feedback. As I cannot see your account, I cannot see if this matter has been handled for you yet, if not, do reach out to us at hello@pooky.com and we can advise further reimbursing the Pooky Points for you! Best wishes and a Happy New Year! Paris

Posted 5 months ago

“Beautiful quality light fittings and lampshades. The Scarlett red colour didn’t match on two different designs of the card shades, but the return process was free and easy, and the shades I have bought since do match in colour.”

Helpful Report

Posted 7 months ago

Thank you so much for getting in touch with your feedback. We are so glad that you were happy with the returns service, and that you love your new Pooky shades. It is always great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 7 months ago

“Excellent range of products- not cheap but good quality. Trennen light fittings and pink marbled shades look great as bedside lights. However, the marbled paper shades, when the lights are on, reveal dark specks which look rather like mildew. I'm assuming, as they are all the same, that it is to do with the texture of the paper used rather than damp! Considered returning them but had taken the protective film off.”

Helpful Report

Posted 7 months ago

Hi Vivienne, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I am sorry to hear about the issue with your shades. Please can you send a photo of your shades, along with your order number to hello@pooky.com? Then our customer service can look into this for you, and try and get this issue resolved. Best wishes, Emmy

Posted 7 months ago

Pooky is rated 4.9 based on 30,449 reviews