Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty lampshades that totally brighten up my sitting room . Very quick delivery. Very pleased with service. As Always.”

Helpful Report

Posted 1 year ago

Hi Anna, We are happy to hear that our pretty lampshades have brightened up your sitting room. We pride ourselves on providing speedy delivery and excellent service, so we are delighted that you are pleased with both. We appreciate your ongoing support and look forward to serving you as always. Best wishes, Mara

Posted 1 year ago

“Prompt efficient service as always and a well made and beautiful lampshade as well.”

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Posted 1 year ago

Hi Sarah, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Always inevitable, designs and high-quality items”

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Posted 1 year ago

Dear James, We are delighted to hear that you appreciate our designs and high-quality items. Your kind words are truly appreciated. Thank you! Best wishes, Mara

Posted 1 year ago

“Recently ordered 3 glass pendants for my kitchen island. They arrived quickly and well packaged. Unfortunately one shade was broken upon opening. I took a video of us opening although this was not requested. I took a photo and emailed. The return system was very easy - just found a local drop off. Although I returned all items it was only because they didn’t suit the room. Shame As I had waited a long time for them to come back in stock. Pooky customer service was efficient and no stress involved. Would definitely recommend and use again.”

Helpful Report

Posted 1 year ago

Hi Shaun We apologize for the inconvenience caused by the broken shade, but we are glad to hear that our return system was easy for you to use and that our customer service team was efficient and helpful. We understand how frustrating it can be when something doesn't suit the room as expected, but we appreciate your understanding as well. Thank you again for your kind words and recommendation. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Lamp and shade were delivered within specified timescale. I am delighted with the quality.”

Helpful Report

Posted 1 year ago

Hi Jane, We are delighted to hear that the lamp and shade were delivered within the specified timescale and that you are happy with the quality. At Pooky, we strive to provide our customers with the best products and services possible, so your satisfaction means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you! Best wishes Mara

Posted 1 year ago

“Beautiful shade and colour could have been less expensive for what it was.”

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Posted 1 year ago

Hi Michael, We truly appreciate your kind words and support. We're thrilled to hear that you found the shade and color of our product beautiful. Your feedback about the price is duly noted, and we will certainly take it into consideration in the future. Once again, thank you for your glowing review. We hope to serve you again soon! Best wishes, Mata

Posted 1 year ago

“Fast delivery and great products.”

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Posted 1 year ago

Hi Beth, We're delighted to hear that you found our delivery service fast, and our products great! Your satisfaction is our top priority, and we will continue to strive for excellence in both our delivery times and the quality of our offerings. Thank you for taking the time to leave such an outstanding review. Best wishes, Mara

Posted 1 year ago

“The lampshade I ordered was beautifully made and of excellent quality. Staff in customer services were knowledgeable and helpful.”

Helpful Report

Posted 1 year ago

Hi Lynn, Thank you so much for your kind words and continued support as a loyal customer. We are delighted to hear that the lampshade you ordered was beautifully made and of excellent quality. Our dedicated team in customer service takes pride in their knowledge and helpfulness to ensure a seamless shopping experience. Your recognition of their efforts means the world to us! Best wishes, Mara

Posted 1 year ago

“Really love the silk lamp shade. The colour is beautiful and exactly as pictured. Website is great and so user friendly with the different sizes, shapes and lamp base toggles and pictures of the shades with bulbs on and off so you can get an idea of colour. All so helpful to get a picture of what the product will look like. Also i so appreciate the section on how to pick the right size of shade. Thank you Pooky.”

Helpful Report

Posted 1 year ago

Dear Hannah, We're overjoyed to hear that you are loving our silk lamp shade. It's fantastic to know that the color is exactly as pictured and truly beautiful. We're glad to hear that you found our website user-friendly and helpful, especially with the different sizes, shapes, and lamp base toggles. It's wonderful to hear that this feature helped you envision the product. We are also delighted to know that you found the section on how to pick the right size of shade helpful. Thank you once again! Best wishes, Mara

Posted 1 year ago

“I love my lamps! They make the room look so cozy and I have them on almost all day. The lampshades and bases are excellent quality and the delivery was made after just 2 days of placing the order. I am so excited to purchase more in the future!”

Helpful Report

Posted 1 year ago

Hi Isabella, We are absolutely thrilled to hear that you love your lamps and that they have made your room look so cozy and also delighted to hear that you received your order just 2 days after placing it. Our goal is always to provide prompt and efficient delivery service to our valued customers like you. Thank you for your support and for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“Fantastic lights Securely delivered and products look even better than on site! Am very happy with the service from start to finish.”

Helpful Report

Posted 1 year ago

Hi Millie, We truly appreciate your kind feedback and are thrilled to hear that you are delighted with our fantastic lights. It’s great to know that our products exceeded your expectations and looked even better than what you saw on our site. We take great pride in delivering secure packages and ensuring that our customers receive top-notch service from start to finish. Best wishes, Mara

Posted 1 year ago

“Really quick and helpful customer service team/response time. Answered my question almost immediately.”

Helpful Report

Posted 1 year ago

Hi Sarah, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Great website and prompt delivery.”

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Posted 1 year ago

Hi Jayne, Thanks for your fantastic rating of Pooky! We're thrilled you love your new Pooky purchase and found our website easy to use. We're grateful for your support and happy to help whenever you need us! Best wishes, Mara

Posted 1 year ago

“Beautiful lamp and stand, easy to put together and goes great in the space”

Pooky 5 star review on 6th February 2024

Helpful Report

Posted 1 year ago

Hi Verity, Thank you for your feedback - we are delighted you found us and can't wait to see your collection grow. Nothing makes us happier than hearing that we are able to provide our customers with an exceptional experience. Best wishes, Mara

Posted 1 year ago

“Very beautiful, robust and stylish items. We love everything we have bought from Pooky. High quality!”

Helpful Report

Posted 1 year ago

Hi Natalia, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“I have received excellent service from Pooky in the past and I was very satisfied with the service I received this time. Delivery was very prompt.”

Helpful Report

Posted 1 year ago

Hi Rhona, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Quick and easy to order, quick delivery of beautiful products !”

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Posted 1 year ago

Hi Peter, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 1 year ago

“Really beautiful light fittings and shades. Look exactly like they do on the website. Arrived incredibly quickly as well. Would highly recommend!”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you so much for your amazing 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. Best wishes, Mara

Posted 1 year ago

“Perfect style for my bathroom and great service!”

Helpful Report

Posted 1 year ago

Hi Ruth, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“PHENOMENAL OUTSHINE OUTSTANDING KALEIDOSCOPIC YOGIC”

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Posted 1 year ago

Hi David, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews