Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely Grenada mirror, compliments my bathroom perfect and beautiful finish”

Helpful Report

Posted 1 year ago

Hi Lydia, We are delighted to hear that the Lovely Grenada mirror has found its perfect place in your bathroom. Its beautiful finish truly adds an exquisite touch to any space. We sincerely hope that it will continue to enhance the elegance of your daily routines. Best wishes, Mara

Posted 1 year ago

“Had to buy a second mirror as I liked the first one so much.”

Helpful Report

Posted 1 year ago

Hi Nicole, Wonderful news! I'm thrilled to hear that you loved the first Pooky mirror so much that you couldn't resist getting a second one! Your loyalty as a customer is simply amazing, and we can't thank you enough. We're all about giving you products that will blow your mind and add that touch of sophistication to your space. Best wishes, Mara

Posted 1 year ago

“Excellent quality, great choices and really love the lampshade!”

Pooky 5 star review on 8th February 2024

Helpful Report

Posted 1 year ago

Hi Evelyn, We are glad that you found our quality to be excellent and had a great variety of choices. Your kind words about the lampshade make us incredibly happy! Thank you once again for taking the time to rate us. We hope to serve you even better in the future. Best wishes, Mara

Posted 1 year ago

“ALWAYS lovely quality lights, I have both exterior and interior lights from Pooky and they’ve really elevated the look of my house.”

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Posted 1 year ago

Hi Mia, Your loyalty as a customer means the world to us, and we are grateful for your continued support. We strive to consistently provide you with the highest quality lights that add a touch of elegance to your home. Thank you once again for choosing Pooky. Best wishes, Mara

Posted 1 year ago

“Great customer service and lovely products”

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Posted 1 year ago

Hi Megan, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Great company to deal with, great quality products.”

Helpful Report

Posted 1 year ago

Hi Joanna, We truly appreciate your kind words and the time you took to share your experience with us. We are thrilled that you find our company great to deal with and our products are of great quality. Your satisfaction is our top priority, and we are committed to delivering exceptional products and service. Thank you again for your review and for choosing Pooky. We look forward to serving you in the future! Best wishes, Mara

Posted 1 year ago

“Absolutly devine ! so thrilled”

Helpful Report

Posted 1 year ago

Hi Simone, Thank you so much for your absolutely divine 5-star rating of Pooky. We are thrilled to hear about your satisfaction with our product. Your continued loyalty as a customer means a lot to us, and we genuinely appreciate your support. If you have any further feedback or any other requests, please don't hesitate to reach out to us. We're here to ensure your Pooky experience remains absolutely divine! Thank you once again for being such a loyal customer of ours. Best wishes, Mara

Posted 1 year ago

“I've had good customer service from Pooky and the lamps look very nice.”

Helpful Report

Posted 1 year ago

Hi Anna, We take pride in providing excellent support to all our valued customers. Moreover, we're delighted that you find our lamps to be aesthetically pleasing. Best wishes, Mara

Posted 1 year ago

“Good service and product”

Helpful Report

Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Best company ever”

Helpful Report

Posted 1 year ago

Hi Hayley, We take great pride in delivering exceptional customer service, and it's customers like you that make our job so rewarding. We are grateful for your loyalty and support; it means a lot to us to have you as part of our valued customer base. Best wishes, Mara

Posted 1 year ago

“Fantastic selection of lighting with a great customer service, I'll be back again!”

Helpful Report

Posted 1 year ago

Hi Sinead, Thanks for letting us know that you are pleased with your Pooky experience - we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“It's all excellent service. I had a problem and your team were very helpful”

Helpful Report

Posted 1 year ago

Hi Janice, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Great lighting and aesthetic! Service and packaging was efficient and friendly. Only thing I would say is could be made a little clearer on the website that some items are just the shades and don’t come with the cord.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for taking the time to let us know your feedback. We sincerely apologise if there was any confusion regarding the product descriptions on our website. We understand the importance of clarity, and we will take your feedback into consideration to improve the information provided about our items. Best wishes, Mara

Posted 1 year ago

“Pooky offers a fantastic lighting range to suit all tastes. The photos and descriptions are accurate. The website is easy to use and once the order has been placed despatch is very rapid. The packing is excellent and everything I have ordered has arrived quickly and in perfect condition.”

Helpful Report

Posted 1 year ago

HiClaire, Thank you so much for your outstanding 5-star review! We are thrilled to hear that you find our lighting range fantastic and that the accurate photos and descriptions meet your expectations. Our team takes great pride in providing a user-friendly website, so it brings us immense joy to know that you find it easy to navigate. We understand the importance of speedy delivery, and we're glad that your orders have been dispatched rapidly and arrived in perfect condition, thanks to our excellent packaging. Best wishes, Mara

Posted 1 year ago

“This is my 3rd purchase from Pooky.All my shades are true to colour from online pictures .Beautiful quality too.if I could give 5 stars I would”

Helpful Report

Posted 1 year ago

Hi Norma, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Great products, always delivered quickly and well packaged. I am a devotee”

Helpful Report

Posted 1 year ago

Hi Kim, It's wonderful to hear that you find our products great and that they are consistently delivered quickly and well packaged. We take pride in ensuring the highest quality and efficient delivery service for our valued customers like you. We are thrilled to have a devoted customer like yourself. Your loyalty means the world to us, and we sincerely thank you for choosing Pooky. Best wishes, Mara

Posted 1 year ago

“Great lamp - looks lovely with my pooky lampshade too! Larger then expected but still looks perfect.”

Helpful Report

Posted 1 year ago

Hi Anne, We are delighted to hear that you are enjoying your lamp and that it looks lovely with your Pooky lampshade. We greatly appreciate your feedback and are delighted that the lamp was able to exceed your expectations in both size and appearance. If you ever need further assistance or have any other questions, please don't hesitate to reach out. We hope that your Pooky lamp continues to bring a touch of perfection to your space. Thank you once again for your positive review! Best wishes, Mara

Posted 1 year ago

“I love Pooky, have had several orders witht hem and always very pleased with the quality. I especially like the Antique Brass look.”

Helpful Report

Posted 1 year ago

Hi Nicola, We couldn't agree more about the Antique Brass look - it adds a touch of elegance and charm to any space. Thank you for appreciating our attention to detail and design. We're here to make your lighting experience as exceptional as possible. Best wishes, Mara

Posted 1 year ago

“Received my light in perfect condition. It looked as the photo, but I had to double check the measurements as the picture made it look bigger. I also ordered the ceiling rose which did come with different connectors, so that wasn't quite so straightforward but manageable with adapters. Overall the quality is good, not outstanding considering I've paid over £80 for a small lamp sized glass shade and ceiling rose. But delivery time was good and it was packed well.”

Helpful Report

Posted 1 year ago

Hi Karen, We greatly appreciate your feedback and are thrilled to hear that you received your light in perfect condition. We understand that the measurements might have been a bit deceiving in the picture, but we hope that it still meets your expectations- we apologise for any inconvenience caused by the different connectors with the ceiling rose, but we're glad to hear that it was manageable with adapters. We always strive to improve our products and appreciate your understanding. While we understand your point about the price in relation to the quality, we assure you that we use high-quality materials to ensure the longevity of our products. Your satisfaction is important to us, and we value your feedback in helping us continuously improve. Thank you once again for your support of Pooky. Best wishes, Mara

Posted 1 year ago

“Love the lamps and lampshades. If you want to cheer yourself up buy something from Pooky”

Helpful Report

Posted 1 year ago

Hi Barbara, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews