Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,233 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,233 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plumbing art was delivered in good time, but the part was missing a small washer where the water comes out. Luckily we could use the washer from the old part.”

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Posted 1 year ago

“Nothing to say, not received my order yet, esp since ive paid he delivery charge, and its late me thunks”

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Posted 1 year ago

“Excellent quick delivery. However, the 50 mm finished size across the flats is actually 49 mm and therefore doesn't fit. After difficult filing I managed to get engagement of 2mm onto the nut. Plumbing Supplies should insist the manufacturer supplies the spanner to a minimum clearance of 0.5 mm.”

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Posted 1 year ago

“The cartridges we ordered have not arrived.”

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Posted 1 year ago

“Purchased a plumbing package. Good value for money. Just an issue with the superfire 2 torch it arrived without packaging and instructions. When I contacted the company by email. 5 days later and I've still not received a replied.to.my.email. also bought pair of pipe cutters one of which arrived.without original packaging. No communication to my email. Need someone to sort it.”

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Posted 1 year ago

“Product received on time but the tape seal on the box was broken and the box had been opened previously. The time switch looked ok but after installation the time clock stopped in less than 24 hrs. I am awaiting them to collect the item as it is being returned.”

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Posted 1 year ago

“Not arrived yet but probably down to Royal Mail.”

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Posted 1 year ago

“As advertised, fast delivery”

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Posted 1 year ago

“Not at all helpful in identifying what I wanted.”

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Posted 1 year ago

“The delivery driver didn't knock my door and we missed our delivery”

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Posted 1 year ago

“Quick delivery.”

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Posted 1 year ago

“Quick delivery but the box was missing the special spanner which made fitting a painful experience.”

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Posted 1 year ago

“Waiting for correct part to arrive as first delivery was missing the button”

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Posted 1 year ago

“First part arrived with a crack in it so had to be replaced. Customer service dealt with this quickly and without any problems”

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Posted 2 years ago

“Delivery came in two stages without informing me , which meant I had to chase the complete order , and it also meant someone had to be home for two days”

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Posted 2 years ago

“Not received item yet had email saying waiting for items to be restocked. Did receive emal stating this and asking how I wanted to proceed advised to send when in stock”

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Posted 2 years ago

“Product Is fine but I’m still waiting on a reply to my last email about a refund for an order that never went through, yet money was taken. Would appreciate it if someone could get back to me please. Thanks”

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Posted 2 years ago

“Stop using Royal Mail, to slow. Good other than that.”

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Posted 2 years ago

“Don’t know yet as they have not arrived☹️”

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Posted 2 years ago

“Arrived on time but would have liked the items in original packaging and not loose ( trivial I know but it was bought as a present for an apprentice ) !!!”

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Posted 2 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,233 reviews