Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.56

4.6 Rating 4,510 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 4,510 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 14th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the product and fitted perfectly However your delivery provider was absymal said delivery would be Saturday never arrived found it today Tursday at the bottom of my garden not happy”

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Posted 3 years ago

“Happyish... As this is not Roper Rhodes product. I was under the assumption it was? It's a Instinct product. But it's a good copy of it overall.”

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Posted 3 years ago

“Ordered 17 September, arrived at my local Post Office 18 September safe and sound. Sadly once unpacked I had received a flush valve rather than the side feed float I required..... It will go into my stock as I have several cisterns using this valve! My neighbour suggested Screwfix as a supplier, my local store had it in stock......”

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Posted 3 years ago

“i was able to fit the split click washer without having to disconnect the water however it was quite fiddly to click the washer together.”

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Posted 3 years ago

“Very disappointing service this time around! Previously always received goods in 48 hrs when delivered by DPD. Charged for Parcelforce 48 service And exactly 7 days later I received my items after having had to purchase them all locally in order to complete my work this week. So will be going to BES from now on. If you need it quick buy from BES!!!!”

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Posted 3 years ago

“All supplies were as described and at a good price, however the delivery instructions I filled in online were not put onto the parcel, and the wrong tracking number was given to me, that lead to a 4 day delay when the parcel was sitting in local post office, somewhat annoying but would use them again”

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Posted 3 years ago

“easy to order but still not received items”

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Posted 3 years ago

“my order is still not here!!!!!! The first order came very fast not this one!!!!”

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Posted 3 years ago

“The first of the three fittings arrived within a week, and I am told the other are on the way (acceptable in these very challenging times)”

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Posted 4 years ago

“still hasn't arrived. so cannot comment on quality of the product. unable to track item also so no idea when it will arrive. however price for the item seems reasonable”

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Posted 4 years ago

“Products arrived in good time”

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Posted 4 years ago

“Still awaiting refund but delivery was prompt and customer services rep was helpful enough.”

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Posted 4 years ago

“Purchased Sat, 21/3 despatched 23/3, not received as of 27/3. Hope this is due to the virus outbreak. As now getting urgent. Fred Scurr”

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Posted 4 years ago

“Excellent value for money, but I ordered 3 on a Sunday evening and then realised I needed 4, I rang first thing on Monday morning about 8.30 no answer, rang again at back of 9 no answer, sent an email, and the response which came later in the day said that 'it was too late as the order had already been processed'. Sadly I think this is part of the modern way of doing business, we've lost touch with talking to people because it takes time and time is money. Would I order from them again, yes great website easy to navigate and good value for money, just a pity about the response to a phone call, may be I'm just an old fud who needs to catch up with the times😎”

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Posted 4 years ago

“I ordered the item it arrived and I fitted it!!”

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Posted 4 years ago

“delivery arrived 5 day late overall product ok”

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Posted 4 years ago

“Paid for next day delivery, but it took 3 days to come”

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Posted 4 years ago

“Still waiting on it all to come hope it arrives”

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Posted 5 years ago

“The item was well priced and came quickly. My only criticism is the listing clearly stated that genuine Rothenberger gas would be supplied but I received a generic no-name gas. With this aspect I was disappointed.”

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Posted 5 years ago

“Ordering and delivery was excellent, however the thermostat I ordered has a real- time clock which is pre- set at the factory, but mine is over 4 hours out of sync and there are no instructions as to how to carry out a manual correction.”

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Posted 5 years ago

Plumbing Supplies Direct is rated 4.6 based on 4,510 reviews