Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,233 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,233 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product was fine but delivery company dpd was poor. took 3 attempts for which we waited in. one driver claimed he called when he didn't and even deleted a message about where a safe place was should he not be able to contact us.”

Helpful Report

Posted 2 years ago

“Ordered from web site witch was easy to navigate”

Helpful Report

Posted 2 years ago

“Phoned prior to ordering to confirm that the free option was next day and that they would process and dispatch the same day as it was before the cutoff. This was confirmed and so I placed the order within a minute of hanging up the phone and received a tracking number that didnt work. I emailed them that evening to confirm the tracking number was correct hoping for a reply in the morning but never got one. The next day once the order had actually been dispatched the tracking number worked and the item arrived the following day. Slightly dissapointed when I specifically phoned to confirm it would be dispatched the same day and no response to my email.”

Helpful Report

Posted 2 years ago

“The wall plate elbows I received were not the design as shown in the advert on the web sight. Although I was disappointed they are except able for the job in hand.”

Helpful Report

Posted 2 years ago

“Not the best service, paid for 1-3 day delivery with DPD, on 4 th day it hadn’t arrived, called and they said sorry it hasn’t left us! Put it in a overnite service but still took another 2 days to come!b”

Helpful Report

Posted 2 years ago

“Lovely seat and had these before, but this one doesn’t seem to have a soft close as advertised as it finishes closing with a clack so not so impressed as before”

Helpful Report

Posted 2 years ago

“The materials that I ordered arrived pretty quick I was pleased, but I was very disappointed that I couldn't get my 15mm copper pipe delivered. That reason I was given is unacceptable to me for a business to give that kind of excuse. If I had known i would have my copper pipe I would have gone elsewhere for all my materials.”

Helpful Report

Posted 2 years ago

“Haven’t received the items yet”

Helpful Report

Posted 2 years ago

“thank you the radiators perfect shame there were no valves with it thats why i can only give 3*”

Helpful Report

Posted 2 years ago

“I need to return this item unfortunately my father has already purchased this item for my son there I wish to return please email how I can return as you Web paper will not allow us to thank you”

Helpful Report

Posted 3 years ago

“Ok delivery”

Helpful Report

Posted 3 years ago

“Reasonable price for item”

Helpful Report

Posted 3 years ago

“My order was initially wrongly supplied. My first attempts to make contact by phone failed, but once I got through the response was very good and the correct item was despatched and received.”

Helpful Report

Posted 3 years ago

“Not satisfied with customer after sales support. Purchased a rothenberger hot bag. The MAPP gas and torch arrived in good condition but the actual bag was torn. Tried phoning multiple times well working business hours and messaged customer support with zero reply. Was gonna leave it alone but they sent me a well cheeky email asking for a review after they blatantly naused me. Well boys, here’s ya review. Hope you choke on it.”

Helpful Report

Posted 3 years ago

“Had a email saying it was on a 24hr delivery and didn’t receive until a week later.”

Helpful Report

Posted 3 years ago

“The product supplied was not the one ordered!”

Helpful Report

Posted 3 years ago

“Product good but delivery was a long running saga”

Helpful Report

Posted 3 years ago

“Royal Mail delivery process very protracted and delayed my project”

Helpful Report

Posted 3 years ago

“The product made in Monaco does not seem to use normal BSP threads. I called the Manchester warehouse and sales for help. Got none. Used a Fluidmaster at half the price. Don’t think you want a video of that.”

Helpful Report

Posted 3 years ago

“The only reason I used PSD was to purchase a hard to get hold of Polyorc adaptor. Unfortunately the adaptor supplied didn't do the job intended, the olive was intentionally split and didn't tighten down enough, I suppose the rubber washer was somehow meant to stop mains water from gushing everywhere btw it didn't.”

Helpful Report

Posted 3 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,233 reviews