Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.56

4.6 Rating 5,246 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fraud Credit card double charged Retailer not responding to numerous contacts Action will be taken”

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Posted 2 years ago

“Atrocious customer service. They were unable to supply order in full so I cancelled it. They sent it anyway. Their customer interface seems to be in complete disarray.”

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Posted 2 years ago

“Paid for next day delivery and arrived 4 days late, despite being within the same frame to claim next day delivery”

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Posted 2 years ago

“If it ever turns up”

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Posted 2 years ago

“Their website doesn’t state if items are in stock. Ordered and paid for item. Two hours later theirs email advised out if stock. 3 hours later their email said order completed. What did that mean ? Not clear at all. Sent email to them over the weekend explaing the events. Asked them to contact me first thing Monday morning to tell me if they had stock. They did not contact me. Rang 4 times to speak to them. No assistants available. Later I spoke to them when I eventually got through on the telephone. They admitted that they item shown on their webpage was incorrect. The product shown did not actually exist. Their service is very poor and I would not order from them again.”

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Posted 2 years ago

“Not received”

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Posted 2 years ago

“Wrong item received. Emails have been ignored. Please get back to me asap.”

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Posted 2 years ago

“Ordered than been contacted as they don’t have it in stock Also the other product ordered still not arrived”

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Posted 2 years ago

“Called for confirm 24hr dispatch, instructed to pay extra for DPD service which resulted in the postage costing the same price as the item. Happy to do so, paid as instructed however sent on 3 day courier service. Emailed for support no response. Item arrived after job was competed.. Poor service”

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Posted 2 years ago

“Product never arrived”

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Posted 2 years ago

“Sent the wrong items. We’re no help at all”

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Posted 2 years ago

“Ordered unit showed as 'in stock' when I ordered, but a few weeks later, no sign and the tracking information offered in the receipt wasn't valid. I then emailed them which started a 'ticket' which should get me a reply generally in 24 hours. Nothing for 6 days. When attempting to check the ticket, I couldn't register using my email address as the email address was already in use, so I tried to reset the password. I apparently didn't have permission to do that. Had to use PayPal to get my refund. Now claim it's not in stock. Very poor.”

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Posted 2 years ago

“Tried to phone about me order - nobody answered the call - 4 times! Habe sent 3 emails - no reply Useless And I be nobody picks this comment up either”

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Posted 2 years ago

“Have not received item,or receipt or any email altogether telling me when I might get it?”

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Posted 2 years ago

“Delayed order, 12 days to arrive. Too late for the scheduled work. Wanted a refund got, like the delivery, a very late, 'sincere' apology. You guessed it, no refund. Won't be using again”

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Posted 2 years ago

“Been 6 days since placing my order with you and it still hasn't arrived, yet you used Parcel Force express 24 shipping. Very frustrating!!”

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Posted 2 years ago

“took 13 days to get spare toilet parts to me. dont blame 3rd party ,sort your own mess out terrible service. never rang back,never awnsered email”

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Posted 2 years ago

“Have not received my order and customer service said they would sort it and not heard anything !! Very poor service”

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Posted 2 years ago

“Part was not as advertised”

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Posted 2 years ago

“Item did not fit . Customer Services said dimensions are online and images so can't do refund or exchange.”

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Posted 2 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,246 reviews