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Plumbing Supplies Direct Reviews

4.6 Rating 4,568 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

Company Reviews

Product Reviews

4.6

Based on 4,568 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 12th December 2023

Plumbing Supplies Direct 5 star review on 30th September 2023

Plumbing Supplies Direct 5 star review on 27th August 2023

Plumbing Supplies Direct 5 star review on 14th May 2023

Plumbing Supplies Direct 5 star review on 29th August 2021

Plumbing Supplies Direct 5 star review on 24th August 2021

Plumbing Supplies Direct 5 star review on 18th November 2020

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No heating as waiting for thermostat Bought product Email received Waited delivery After 5 days called Product out of stock Do I want to wait until it is?? No thanks!! Email was in my junk box to say item out of stock but had no reason to check there as confirmation and tracking notification went straight to my in box Maybe take a telephone number on order to make contact How is it I can order and pay for out of stock items? Cold in my house for another week”

Posted 1 year ago

“I haven’t received the product I have ordered. I have tried the tracking for the delivery form but it doesn’t recognise the tracking number.”

Posted 1 year ago

“If it's shown in stock you would like to think it might actually exist, so after waiting and finding out it's not in stock you spend a weekend with a bucket,so thanks well done you.”

Posted 1 year ago

“Sent a different part to the one pictured. Only an automated response so far, but did send an email asking fora review.”

Posted 1 year ago

“Sold an item which was out of stock, I had to chase to see what was happening, took my money and never said item was out of stock.”

Posted 1 year ago

“No product recieved as not in stock, wven though i got a dispatch notification, was then asked to review the product , that they hadnt sent me, very bad admin, you can still purchase said item online , but no stock or even a date for restocking”

Posted 1 year ago

“I found the Rothenberger blow lamp I wanted at a great price. It turned up on time and does exactly what I wanted with the bonus of a heat mat, flux, flux brushes, solder and non-potable jointing paste for a fraction of what they cost seperately!! I'm very happy !!”

Posted 1 year ago

“We have received it yet?!”

Posted 1 year ago

“Isn't the same as in the picture. I need the smaller nut and the cross on the top to help install it in my awkward cistern.”

Posted 1 year ago

“Catalogue of errors- 1. Item advertised for sale was not actually in stock. 2. When I enquired, was told approx a week. 3. email to enquire did not receive reply 4. Actually took from May until mid July!! 5. Not delivered to address. Neighbour gave it to us having found it abandoned in nearby track! Overall, not much more could have been wrong Martin B”

Posted 1 year ago

“You didn’t have the item in stock despite it being on your web sight resulting in me cancelling the order so why are you sending me this to review”

Posted 1 year ago

“Part is fine, only received one star because it took 3 months to deliver which is pretty pathetic.”

Posted 1 year ago

“They offered the boiler which I bought and paid for, sent a tracking number for 24 hour delivery.After 3 days having not been received, I called the sales who then explained there was no boilers available and the manager failed to advise the position so they then refunded the money. Very disappointed in this service”

Posted 2 years ago

“I am disappointed. I ordered 2 pipe cutter 15 and 22 mm. The 22mm I received in the original package from Rotherberge ,the 15mm it’s look like used. Come without the original package”

Posted 2 years ago

“Quick delivery, easy to use website. Adjustable grips missing from the box let the experience down. Thought i found my new supplier. Obviously not. Major disappointment”

Posted 2 years ago

“Not received it yet”

Posted 2 years ago

“Product described & depicted in picture not supplied. Inferior branded tool arrived. In the process of asking for a refund and collection of item Not impressed”

Posted 2 years ago

“Because I have not got any yet”

Posted 2 years ago

“My item wasn't delivered and the tracking details I was sent didn't work. When I queried this with Plumbing Supplies Direct customer services, their representative suggested I chase DPD myself. Unimpressed.”

Posted 2 years ago

“Shocking. I've ordered this item on two separate occasions about six months apart and neither time has what has been ordered actually been sent. Now I'll admit it's not a valuable order and I'm being very picky about the item I need, no substitutes please, but I'm very unhappy. Won't be trying for a third time, rubbish”

Posted 2 years ago

I am sorry to hear that you have had a problem with our service, I have checked and can see the item was delivered on the 11th April. if you wish to discuss this further please give us a call many thanks

Posted 2 years ago

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Plumbing Supplies Direct is rated 4.6 based on 4,568 reviews