Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,233 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,233 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The thermostat was broken and they told me to call the manufacturer, they should know that they are responsible for the thermostat they sold and refund or replace , not the manufacture. Yours truly Adrian Boult.”

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Posted 1 year ago

“The reviews for this "company" on Trustpilot are very poor, wish I had checked first before I used them as my experience is also not great. They have sent me the wrong product, a much cheaper item,I cannot contact them as their telephone number goes to a prerecorded message which gets you nowhere, so far they haven't replied to emails either. I have now raised a case with Paypal to try and retrieve my money, be careful with this outfit.”

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Posted 1 year ago

“Item not arrived, Parcelforce say left a card but no card left, checked with neighbours but they don’t have either so atm not arrived”

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Posted 1 year ago

“The Torch didn’t not arrive in its original package as illustrated in the picture. I wonder if this torch was purchased and retuned without its original packaging.”

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Posted 1 year ago

“Received item broken in box no response poor customer service”

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Posted 1 year ago

“Item ordered and I was then advised it is out of stock after payment had been taken from my account. Asked if I’d like to wait on stock or would like a refund. Requested a refund and am still waiting on it and have had no further contact advising when the refund will be made.”

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Posted 1 year ago

“I ordered the Worcester 22mm filter what turned up was time clock they wouldn’t send a the correct product until they got there time clock back. Not impressed just want what I paid for why is that such a problem?”

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Posted 1 year ago

“Part received broken. Emailed company numerous times regarding refund, still no response. Poor customer service, poor quality parts.”

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Posted 1 year ago

“Sells a product lets you buy it and then notifies you it’s not in stock after purchase”

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Posted 1 year ago

“i have never received the item or mi money back and yuor site didnt let e to fill up mi complet adres so figure out hou uas mi experience having no item that i needet and waiting for mi money since then. where are mi money?”

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Posted 1 year ago

“I ordered a part the website showed the part was in-stock. 1-3 working days for delivery. The next day I received an email stating the part had been dispatched and a parcel force tracking number was supplied. On the 4th working day with no delivery I checked the tracking number with parcel force to it was not recognised. I telephoned to enquire about my order and was told that my part hadn't been in stock and they had ordered one from somewhere else but that had gone missing. I told the person I was talking to to cancel the order and refund my money. They said they would 2 weeks later I'm still waiting for the refund!”

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Posted 1 year ago

“Product arrived yesterday after a delay(was ok with the delay thanks to good communications) sadly the main part of the product was not in the bag/box and is clearly missing. Tried to call no answer, have emailed, no answer. Disappointed that they don’t have people working in a Friday and now starting to think I may have been scammed. Beware”

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Posted 1 year ago

“As yet I have yet to receive my order!”

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Posted 1 year ago

“Don't bother I won't make that mistake again!!!”

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Posted 1 year ago

“Ordered theb1st of Feb, no delivery. Tracking g number does not work. Called several times with no answer. Sent an email they say will be responded to in 24 hours that has never been answered. First and last time I order with this company.”

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Posted 1 year ago

“Ordered part 12 days before having to chase up .they hadn't received from another branch .I had text parcel force delivering part sat 3rd .it never came .asked fir refund on 10th awaiting refund .terrible service”

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Posted 1 year ago

“Well it hasn't arrived so awful”

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Posted 1 year ago

“I'm wondering whether someone's trying to wind me up, asking me to leave a review. I've used plumbing supplies direct twice now and on both occasions they have failed to deliver. Order confirmation sent and a tracking number that doesn't work, then days later, when you're thinking, that part or tool should be here by now, you get an email saying its out of stock! What a joke, don't waste your time!”

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Posted 1 year ago

“Disappointed. I bought a product (25 Units) from them but they dispatched only 7 and told me that they were out of stock. When I am trying to reply to them, their emails bounce and no one picks phone at 01162001018. This company looks like a scam to me.”

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Posted 1 year ago

“Awful service! Wrong size product sent. Emailed 3 times now with no response. Would not use again nor recommend”

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Posted 1 year ago

Plumbing Supplies Direct is rated 4.6 based on 5,233 reviews