Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,186 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would recommend this company, good service, very prompt, and I am very pleased with the products I ordered. Thank you for your service.”

Helpful Report

Thank you for your kind words and the 5 star rating! We are thrilled that the products you ordered have brought such satisfaction. We highly appreciate your recommendation and are thankful that we put a smile on your face. Your satisfaction is our highest priority and we thank you for your service.

“Delivery arrived promptly and price was very reasonable. I am very pleased with the trims I ordered”

Helpful Report

Thank you so much for your 5 star rating of Building Plastics Online Ltd! We really appreciate your positive feedback that delivery arrived promptly and the price was very reasonable, as well as that you are pleased with the trims you ordered. It's great to know that you have had a successful experience with us, and we thank you for your kind words.

“Great quality product. I had to replace one bracket. They delivered it quickly. I would use them again in a heartbeat”

Helpful Report

“item once delivered was fine, but if you are in a rush for an item go somewhere else. Took over 2 weeks to get my item worse thing is i found out the depot they use is 10 minutes from my home. They did tell me they had tried to deliver which was untrue. I had to do all the chasing phone calls etc even though they said they would ring me. Price wise very pleased just getting the item. was my issue. I would have collected but was a 5 metre cill board.”

Helpful Report

Thank you very much for your feedback, Tim. We truly appreciate that you took the time to tell us about your experiences with Building Plastics Online Ltd. We are sorry that it took over a week for you to receive your item, and that we had misled you regarding the delivery process and that you had to do all the chasing phone calls to find out the status of your cill board. We understand the frustration that this may have caused. We strive to deliver exemplary customer service and experience and we would like to make things right. Could you tell us a bit more about your experience and how we can improve our services in the future? Your input would be deeply appreciated.

“Delivery well outside of guaranteed timeframe. Called 7 times to chase up and told, today, later today, first thing tomorrow, sometime today, not sure. Still not arrived. This is in spite of their recorded message touting how they are well connected and the UK's leading supplier. Will definitely be going elsewhere for future order and would recommend you stay clear.”

Helpful Report

Thank you so much, Clinton, for taking the time to provide us with feedback about your experience with Building Plastics Online Ltd. We are so sorry for the delivery delays and the missescommunications. We understand how frustrating these issues can be. We would be grateful if you could tell us a bit more about what happened. We want to ensure that this experience and any like this does not happen again. Your feedback and opinions are greatly valued and appreciated. We want to assure you that we do our best to deliver a superior product and customer service experience. There is still a chance to make things right and we hope that you will allow us the opportunity to do so. Thank you once again for your time and feedback.

“Fast delivery reasonable price will use again”

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“Great price and free delivery can’t go wrong. The driver phoned when the delivery was made to ask where we wanted the materials leaving and even closed the gate after himself. Very happy with the product and the service. Wouldn’t hesitate to use again or recommend.”

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“Very fast delivery good communication highly recommend them.”

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“Quick delivery”

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“Good prices, quality looks good and delivered within a couple of days. Would have been ideal to have been given a delivery slot so that we knew when the delivery was due”

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“I’d like to thank the excellent staff at building plastics online. I had a small job to complete and only needed a couple of shower panels. The customer service was outstanding and beyond helpful to say I had such a small order. I wouldn’t hesitate to recommend and re use the company. Thank you for an easy and enjoyable transaction.”

Helpful Report

“Avoid this company at all costs !!! I placed 2 orders to the value of over £500. The first order did not arrive the day it was supposed to and when it final did arrive it was short. The second order I was promised today and when I called I was informed a member of staff had forgot to press a button so my order which had been paid fir was not even on the system... They value there customer service ....What a joke ...Dont even bother to call you back when they promise they will ...So after wasted days , broken promises I now have to drive 20 miles to fetch my order as they can't deliver for another week. Absolutely incompetent and will never deal with them again. if you want a hassle free delivery do not order from this company. ...”

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“Professional prompt service would certainly use again”

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“Excellent quality Products, plus excellent price,. I would definitely purchase again +++++”

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“Great price, products and service. All good.”

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“Easy to order online and delivered on time.”

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“Great product delivered promptly spot on”

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“Very pleased with product and service. What more can I say!”

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“Great product , fast delivery , great quality”

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“Ordered upvc window board and end caps. Excellent quality and totally alters the look from a wooden sill. Excellent customer service and would recommend .”

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Building Plastics Online Ltd is rated 4.4 based on 2,186 reviews