Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.38

4.4 Rating 2,299 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

4.4

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on refund two weeks after collection. Delivery stated Monday then checked with eurocell local branch to be informed it’s actually Wednesday with BP online pre advised?? No communication from customer service whatsoever clearly not interested in assisting with issues.!”

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“Excellent product and delivery”

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“After still not receiving any feedback, updates from anyone in customer services after contacting them on 4 separate occasions (about a failed delivery), I have now cancelled my order completely. Let's see how long it takes to get my money refunded.”

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“Brilliant service and best prices to be found”

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“Excellent price. And excellent delivery timing, will recommend to others”

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“Good service”

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“I think this is the worst company I have ever dealt with in regard to customer service & resolving queries! They never do what they say they will do (call you back / email you back). Really really poor communication wise - come to think of it absolutely useless.”

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“Do not buy from this company if you actually want your order delivered! After waiting over 2 weeks for my delivery, promises every time I called in to chase it that it'd be with me 'tomorrow' I ended up having to go and collect it. 2 5m lengths of plastic in a hatchback! One item got ruined in the process! Definitely do not use this company!”

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“I have bought some upvc skirting board and corners from building plastics. On both occasions it was easy to find what I wanted on their website and once I had bought them they was delivered promptly and in good condition. I would buy again from Building plastics.”

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“Excellent value, prompt delivery. Would definitely recommend.”

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“Great service and really cheap 👏”

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“Hi Stephen Smith, Unfortunately as this order has exceeded the time frame we have for our returns policy on our website. I apologize for the damage you have on the products but we are unable to replace them free of charge due to this. Kind Regards, Matthew Bagley Perkins Is the response I got to my problem Dear Sir Please find attached my invoice 125806 and 3 photos off my problem On just one of the CB30064 boards is a problem, unfortunately I did not find this fault until I had cut glued and nailed the board in place. When I peeled off the protective plastic I saw that a few large areas of the board had patches of the finish missing, and to add to the problem the top glossy finish came away with the plastic, you can see this in one of the photos. What makes this fault more noticeable is I live in a bungalow so I only have to look up about two foot to see it :( kind regards Stephen Smith”

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Hi Stephen, Thank you for taking the time to leave us a review. Having looked into this further, we must consider a few considerations. 1. You have installed the items you ordered. 2. The items have been in your possession for two months before reporting any faults. 3. The items have been left outside, open to the elements, with the film on in the sun. This is what happens when this is done. According to our T & Cs, we are not able to exchange the used items. Hope this helps clear any confusion. Regards, BPO LTD

“Very good price compare to others.”

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“A fraction of the price of going to eurocell direct and delivery was quick”

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“Thank you”

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“Excellent service, kept up to date with delivery and the prices are fantastic. Almost half the price of Eurocell products and no delivery charges. I will definitely be back for more.”

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“First class service”

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“product arrived flat - impressive, given it is 5m long - and in great shape. Thankyou”

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“Product great, delivery date slipped with no revised communication on new date.”

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“I don’t normally leave bad reviews but I was particularly annoyed with my latest order from Building Plastics Online. My order was confirmed immediately as you would expect. I was then sent an email to say my local depot would be in touch with a delivery date. A week passed and I didn’t hear anything. I tried to contact Building Plastics by raising a customer service ticket through their website where it said they would aim to get back to me within 24 hours. I heard nothing so raised another ticket. Again nobody replied to me. Almost 2 weeks had passed since my order at this point. I then decided to call. After an hour waiting on hold in a queue I finally got through to someone. They were actually very helpful and contacted the local branch for me. They were able to give me a delivery day which was I was happy with. The local depot then contacted me to say they didn’t have everything in stock and I would have to wait an extra day. That day came and went and then so did another. I managed to get hold of them and they said it would finally be delivered on Monday (which it was , thankfully). I mostly disappointed about the lack of communication. If I had been told at the start I would need to wait 3 weeks then I would of gone somewhere else. I would say however that Building Plastics prices are very competitive, so I was happy with that at least.”

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Building Plastics Online Ltd is rated 4.4 based on 2,299 reviews