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Building Plastics Online Ltd Reviews

4.4 Rating 2,152 Reviews
84 %
of reviewers recommend Building Plastics Online Ltd
Company Reviews Metrics Info
4.4
Based on 2,152 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Building Plastics Online Ltd Reviews

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Kieran Phillips
Unverified Reviewer
“Happy with delivery, happy I recieved all I ordered. The only thing me and the customer arnt happy about is the big scratch down the middle of the faisea board that won't come out. If they sent a new one out I for me to change then would have 5 stars but didn't get a email back.”
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Gary Masterman
Unverified Reviewer
“Excellent service and price . Thankyou”
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Julie DeHaan
Unverified Reviewer
“Ordered online & customer service realised that part of my order wouldn’t suit & changed the order that was perfect to what I needed, very helpfull & delivery was quick excellent service all round”
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Anonymous
Verified Reviewer
“Didn't get delivery updates, order came incomplete and was just dropped on my drive, no one came to the door. Got in touch with customer services but didn't hear back. I'm now out of pocket as I had to buy replacements from another source.”
Helpful Report
Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Building Plastics Online Ltd. We truly appreciate your honest insights and apologize for any inconvenience caused.We understand how important it is for our customers to receive regular delivery updates, and we are terribly sorry that you didn't receive the necessary information throughout the process. Additionally, we sincerely apologize for the incomplete order and the way it was just dropped on your drive without anyone attending to your door. We apologize if our customer services team did not respond promptly to your concerns. This is certainly not the level of service we strive to deliver and we deeply regret the frustration and inconvenience this has caused you. Your satisfaction is our top priority, and we are committed to making this right. To ensure we improve our services and prevent situations like this from happening in the future, we kindly ask for your assistance in finding out how we can better serve you. Could you please provide us with more details about your experience and any specific suggestions that you feel would help us improve? Once again, we truly appreciate your feedback and apologize for any inconvenience you have experienced. We hope you can give us another opportunity to exceed your expectations in the future. Please don't hesitate to reach out to us
DAVE PERCIVAL
Unverified Reviewer
“Quality of products was good, delivered promptly and with care. Everything was easy to order, Would definitely recommend”
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Paul
Unverified Reviewer
“quality. fast delivery great price great products”
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Anonymous
Unverified Reviewer
“Good, easy to use product. Would definitely use again. Very competitively priced. Prompt delivery. What’s not to like?”
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Paul Haley
Unverified Reviewer
“Always helpful and always easy to get intouch”
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SteveM
Verified Reviewer
“Reasonable price. Quick delivery. Right part first time.”
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Barry
Unverified Reviewer
“Very good service reasonable price”
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Colin Davies
Verified Reviewer
“I bought 2, 5 meter lengths of UPVC window sill cover. They did not notify me when they were being delivered but luckily I was in to receive the order. The sill covers come with a protective film which I left on TO PROTECT during the fitting process. When I removed the cover the sill was scratched. Although annoying I had enough over to do it again. I then did the larger sill and when I removed the protective film the sill was great till I got to a large area of damage. Contacted them via e mail and within a couple of days got a response as follows. Because I had cut and fitted the sill they would not replace or refund. They say you should remove the plastic foil prior to fitting. I advised the company I will not use them again.”
Helpful Report
Glyn Ivings
Unverified Reviewer
“Ordered 9.45pm on Monday 10th June, immediate acknowledgement via email. Items delivered by Eurocell 11.50am on Thursday 13th June. Based upon my experience I cannot recommend Building Plastics Online highly enough. 5 Star..!”
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Anonymous
Unverified Reviewer
“Good price, happy with the product. Delivery was simple, despite access not being the best. Had to ring for some advice, very helpful.”
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Anonymous
Unverified Reviewer
“Excellent product”
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Mike H.
Verified Reviewer
“Second order during the last 12-months. Delivery was made as promised, and the product was sold at a reasonable price, which I was also very happy with. Sadly far too many businesses are unreliable and/or expensive, but I would happily order from BPO Ltd again, which will be quite soon as I still have an unfinished product.”
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Anonymous
Unverified Reviewer
“Great customer service. Knowledgeable and very helpful.”
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Peter
Verified Reviewer
“Item and price very good, contact with Building plastics good. Communication between main and delivery company, poor this also led to being informed the delivery would be a few days but the local delivery company (Accrington) delivered next day”
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Mal
Unverified Reviewer
“As described and quick delivery, price not to bad either”
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Anonymous
Verified Reviewer
“Ordered internal window sill covers from you the delivery was great got here in good time and the sill covers were the best price I could find.well done you .”
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Anonymous
Unverified Reviewer
“Very good delivery and sorting out a small problem”
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Building Plastics Online Ltd is rated 4.4 based on 2,152 reviews
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