Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.41

4.4 Rating 2,156 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

Metrics

Info

4.4

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived damaged”

Helpful Report

Dear Mr Clarke Thank you for your review My name is Kathleen Booth and I am the Customer Service Liaison at Building Plastics Online. I am sorry to hear that your order arrived damaged. If you would like to e-mail me at customerserives@bpoltd.co.uk at your earliest convenience. Kind regards Kathleen Booth

“Strange company - sells Eurocell products cheaper than Eurocell but then a Eurocell van delivered the goods. There were some bits missing (out of stock). They are a nightmare to get hold of so in the end I rang the Eurocell branch that made the delivery and they told me the missing bits had arrived, so I popped down and collected them... No complaints here - the price was very good and I got all the bits very quickly so all was good in the end...”

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“Very happy with the service. As to be expected in the current climate, there were some logistical problems with the delivery. All were overcome with the assistance of the ever helpful Callum. Good product at a good price as well. Would recommend.”

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“Excellent prices and quick delivery. I'll be buying more in future.”

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“Good quick service great items good company”

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“I would not use this company again as when you have a problem there is no one to speak to.”

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“Selecting and ordering was simple. Delivery was efficient. This is a 5 Star product and I have only marked it down to 4 because I felt that it is quite expensive, but it looks great and was easy to put up and cut to size and shape.”

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“I received items in good condition and in the time specified.Communications were very good.”

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“Excellent product and the price was cheapest I could find. The quality of the product is excellent.”

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“Very good service delivered on time and good quality product.”

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“Very good service the item's I asked were delivered in good time! And the delivery driver was very helpful, and a cheerful attitude 10/10.”

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“Quick and efficient very helpful driver definitely use again”

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Hi Edith, Thank you for the review much appreciated and hope you enjoy your products. Regards, BPO Ltd

“Very reasonably priced plastics, once brought to there attention they rectified an order issue very quickly. Would recommend & use again.”

Helpful Report

Hi Joss, Thank you for your review. I understand the issue you have had with the one pack of external corners which we was notified one week after delivery. I will ask CS to look into this ASAP and sort the issue out if they have not already picked up on the email only sent on Friday 4th. Sorry for any inconvenience. Building Plastics Online Ltd

Hi Joss, I have tried to call you regarding the issue with the order. Th CS team has looked into this and can confirm that the external corners were a picking error so the Uckfield depot will be contacting you directly to rectify. Once again apologies for any inconvenience caused. Regards, Building Plastics Online Ltd

Hi, Thank you for the review change. Regards, BPOltd

“Great price as usual. Delivery time good.”

Helpful Report

“DO NOT USE THIS COMPANY. They are a scam. I purchased from them on the 13th of June and received an acknowledgement email on the 17th June stating my order had been dispatched, then absolutely nothing. This is when I found out they do not answering calls or emails. I e-mailed them on the 11th July asking about the order, then called a few times, no answer. E-mailed again on the 18th July asking to cancel. No response. Calls are not answered at all. They have taken my money, my bathroom is still unfinished after nearly 3 months, I no longer have access to a plumber - he's been cancelled twice and I had to pay him for wasting his time. I need this order to be cancelled so I can buy it elsewhere. I find it appalling that the company doesn't honour orders, has tenacity to send out a dispatch e-mail then doesn't respond to e-mails or answer the phone. And they are STILL accepting orders from people and taking their money. This is a complete disgrace. I have read the reviews on here and it is the same story.”

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“Excellent price and quality goods. Customer service couldn’t have been better! Really pleased :-)”

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“Very good quality fascia board and fitting. Very pleased.”

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“Excellently surprised at the prices ordering through Plastics Online Ltd when compared with the quality of the products. The fascia capping I ordered was delivered by Eurocell who were stating much higher prices on their own website. The speed of the delivery was excellent also. Had a bit of a wobble when I needed to change my order and could not get anyone to answer the phone, but eventually got through and changes made with courtesy and ease, delivered 3 days later.”

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“Please do not use this company - unless you want to be robbed! They have taken our money and not delivered the products we've paid for. I have spent hours trying to contact them on the telephone, with no reply. I have also sent them 2 emails - again with no response. I have today issued legal proceedings against them. DO NOT USE THIS COMPANY!”

Helpful Report

“Received my purchase in good condition, fittings were for a 150 but realised they adjusted to 100 with the exception of the exterior corners which will have to be cut to fit, so apart from that everything is A. O. K. Thank you.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,156 reviews