Building Plastics Online Ltd Reviews

Name: Building Plastics Online Ltd
Address: Unit 33 Broomhouse Ind Est, Wood View, Doncaster, United Kingdom
Rating: 4.40

4.4 Rating 2,265 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

4.4

Based on 2,265 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

customerservices@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my items one week ago on a 1-3 day delivery schedule. When I chased them up I was told they'd be here today on Friday. Nothing has arrived so when chased again I get told they'll now be here on the following Monday. Not good enough I'm afraid, if I knew I'd be waiting this long I'd have gone elsewhere.”

Helpful Report

Hi Damien, you placed your order close of business on Friday 19th July. You were updated and given the information to why the order was delayed by one day. Unfortunately we cannot always get an accurate delivery every time but we endeavour to make the buying experience easy to our customers and we always keep you informed along the way. I have contacted you through PayPal and still have had no response. As you have been informed on Friday 26th that the order was awaiting some items that were only coming in today to depot. Once again we have kept to our notes on the system and the order will be delivered today in the afternoon between 2pm - 4:30pm. Not really sure why the 1* review as we did keep you informed along the way of your order process. Thank you for your review Kindest Regards, Building Plastics Online Ltd

Hi Damien, Sorry, forgot to mention that the lead time on our foiled items states 1-5 days not 1-3. Just thought I'd clear that up for you. https://www.plasticbuildingsupplies.com/pages/deliveries BPOLTD

“Still haven’t received my £115 order that I placed in the middle of June and no responses to any of my 4 emails! Very disappointed as it’s held my building project up by weeks now!”

Helpful Report

Hi Natalie, having looked into this I can confirm your order is still in the depot undelivered. However, I can confirm you ordered on 23rd June, we tried to deliver on the 28th June and we sent an email to that effect. When the delivery driver got to your property he called the mobile number on the order and got no answer and there was no place safe to leave the goods. We then tried to re-deliver the goods Tuesday/Wednesday last week and again had the same problems. I can however organise a re-delivery at your request on a day you would like when you are available if you would like to get in touch? I am sorry to hear that you are disappointed with our service but we can only can do so much when the customer is unavailable to take delivery. I look forward to hearing from you in regards to the re-delivery.

“Awful service ordered it over a week ago can't get through on the phone just plays music , was told it had been dispatched then told the depo didn't have any in stock ...still waiting !!wouldnt recomend if like me you have people putting time aside to fit it for you and you have to keep telling it's still not here !”

Helpful Report

“I ordered my items (2 lengths of bull nose window board, 2 lengths of angle, 2 end caps) on june 8th, having read that delivery may take 3 to 4 working days. I will be notified of delivery date by email. When the date got to the 20th June i decided to give PBS a ring to check on status of my order, I was told that the items are on the truck and will be with me sometime after 3pm of that day (June 20). Waited at the delivery address, nothing arrived. Phoned PBS at 9.10am on the morning of June 21 and was told there had been a problem and the gear was not on the truck and had not yet been received by PBS, the chaps are on their way to Alfreton to pick Items up and they'll be straight with you, ( i live 30 mins from Alfreton). All day waiting at the delivery address for items to be delivered. At 3.50pm the product arrives, that's around 6 hours dead time waiting for delivery. Not happy. Not using PBS again. Sorry guys, don't promise delivery when items are not in your hands and it's out of your control, people are planning their days around your word.”

Helpful Report

Building Plastics Online Ltd is rated 4.4 based on 2,265 reviews