“Leaving the car was no problem whatsoever and very convenient. The flight was delayed and trying
To find the building in the dark was difficult because the name was not on the side only on the front. This could be easily remedied.”
“My booking was given a "long stay upgrade". When leaving the car park and putting the ticket in the machine at the barrier it said I owed £176. Thankfully the attendant was able to sort it for me and said I was the second car in a matter of minutes with the same problem. Not what you want at 1 am”
“First time flying in 2 1/2 years and all the publicity about problems at Edinburgh airport we decided to park as close to the airport as possible paying a little more than other car parks. So glad we did - it is so close to the terminal. The key drop was a little bit tricky for us but a member of staff quickly came to our aid. Pick up was easy too - a kind staff member found our car and brought it to us. Will definitely use this car park again.”
“Very easy to book and navigation instructions were very clear. Have used many times without any problems. On this occasion, having two suitcases and a very early 2am arrival flight the trek from the terminal to my car took a little longer (airport trollies are not the easiest to manover on tarmac). I was a little concerned about the amount of trollies abandoned in the carpark having arrived on a very windy morning.
I did try to extend my stay at the carpark and tried calling without any response I sent an e-mail and it took 5 days to get a reply, after which time it was too late to make other arrangements to extend my holiday.”
“I wouldn’t recommend or use here again, i paid 3 weeks before parking, on arrival back to pick up car, tried to leave by inverting ticket and it say you now due £242 for your stay, i gad to reverse the oneway system to go to one of the ticket bus booths, called for help waiting for what seemed like 5/10 minutes before someone came on, i told them the problem the lady asked for my car registration which was not showing up, asked for my booking reference which was not showing up, i my last name, to wich that apparently showed up, the lady then said that should be it now, so drove of the exit tocket which indeed it did work, but we just came off a long flight then had to drive 4 hours to get home so could of really been done without this carry on, this is the first & last time i will be using this, I always book outside airport parks which ill be sticking to in future”
“Need to get in contact with someone regarding a charge upon exit to one of the 3 cars I booked with you early June, very hard to find nay contact information”
“Google maps and YouTube should different maps.and that was the only thing I could criticise.
The approach to fast park was clearly signed and easily understood, services and staff was exceptionally well organised and pleasant even to a oldie like me.well done and thank you.”
“we had to stay for an extra day and I was charged £60 which is more than the daily rate. As flights become more unpredictable this is seems an excessive charge”
“As often happens, my flight was delayed, so that my car park exit was delayed. As has happened in the past, when I rang the Plane Parking staff from the exit they were incredibly helpful and understanding. Clearly, their team have a really good attitude towards making the experience good for the users. So, the parking is expensive, but when you need it, the service is great.”
