“Once I located the parking area! (My sat nav took me the wrong way!!!) It was easy and the staff were really helpful. Well marked out ares and plenty transport to the airport.”
“The plane parking was easy to book and your car is safe and secure while away I will definitely be using that parking again also the shuttle bus is running every 10-15 minutes every day and night thank you for everything”
“I was a bit confused as I got a ticket entering the car park & I believe that was wrong as I already had booked & ended up getting a notification that I was due £80 It took a bit of explaining to your personal that I had paid
Mabe better signage would help
Regards
David”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Direction on web site were great was very easy to find and is well sign posted literally right next to airport distance was great unfortunately we got £150 bill when leaving had to hold up que at barrier until it was resolved when we got someone on intercom it was a ok tell me registration and go with no explanation at all looked like it happened all the time very disappointed that customer service let everything down”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Fantastic place to park whilst away on holiday. So handy next to the airport with frequent transfers with friendly drivers. Will definitely be using here again.”
“We chose this because it was the cheapest but it all worked very well. The car park was easy to find, the shuttle bus to and from the airport was quick and efficient and the car was still there when we got back.”
“Fabulous service bus very regular and easy to find … battery flat in my car when I returned from holiday fixed by security on site very quickly and extremely helpful.”
“Booking was fine online, however our flight was cancelled on return and put back a day, when trying to extend our stay i couldn't find how to do it on the website and had a £45 fee to pay when trying to exit, with no way of communicating with anyone regarding this either.”
Thank you for your review.
I can confirm all information on how to extend a booking and the fees for this are within the confirmation email.
Kind Regards,
Customer Support Team
“I was so disappointed in this service , I had payed for a 8 day stay and my flight was delayed for 12 hours with easyJet airline and I was charged £45 fir not even a 24 hr stay ….
Surely when they know the flight is delayed they would have the gracious even to charge half the price . Raging with this service”
Thank you for your review.
I can confirm all information regarding booking extensions and overstay fees can be within the confirmation email.
Kind Regards
Customer Support Team
